Embracing A Digital-First Strategy RO-AR.com : Numbers, Nuances & Observations podcast

Artwork

Business ROStrategy Tech MBA Business News News

Player FM - Internet Radio Done Right

اضافه شده در three سال پیش

محتوای ارائه شده توسط ROStrategy. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ROStrategy یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

<

<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/the-final-flight-of-captain-forrester">The Final Flight of Captain Forrester</a></span>

<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/the-final-flight-of-captain-forrester">The Final Flight of Captain Forrester</a></span> podcast artwork

<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/the-final-flight-of-captain-forrester">The Final Flight of Captain Forrester</a></span> podcast artwork

1
The Final Flight of Captain Forrester

لغو اشتراک

۶ روز پیش۶d ago

لغو اشتراک

ماهیانه

A woman’s search for her father—a pilot who disappeared during a mission in Vietnam—collides with the fight over what we owe those who never returned from war. From the producers of "America's Girls," and hosted by Texas Monthly writer Josh Alvarez, the show debuts April 2025. Texas Monthly Audio subscribers get early access to the show, plus bonus episodes and more subscriber-only audio. Visit texasmonthly.com/audio to learn more.

RO-AR.com : Numbers, Nuances & Observations « »
Embracing a Digital-First Strategy

حدود یک سال پیش 30:02

اشتراک گذاری

MP3•خانه قسمت

محتوای ارائه شده توسط ROStrategy. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ROStrategy یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection.

He covers how Indebted applies a digital-first, data-driven approach to customer engagement, leveraging machine learning to personalise each interaction. The podcast delves into regulatory impacts, regional differences in digital adoption, and the delicate balance between digital channels and live human support.

Insights into AI and machine learning illustrate how these technologies enhance customer journeys while addressing compliance and vulnerability concerns, a clear view on digital transformation in collections.

More insights and videos at https://www.ro-ar.com

… continue reading

143 قسمت

#Business #ROStrategy #Tech #MBA #Business News #News

Artwork

Embracing a Digital-First Strategy

RO-AR.com : Numbers, Nuances & Observations

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

محتوای ارائه شده توسط ROStrategy. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط ROStrategy یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection.

He covers how Indebted applies a digital-first, data-driven approach to customer engagement, leveraging machine learning to personalise each interaction. The podcast delves into regulatory impacts, regional differences in digital adoption, and the delicate balance between digital channels and live human support.

Insights into AI and machine learning illustrate how these technologies enhance customer journeys while addressing compliance and vulnerability concerns, a clear view on digital transformation in collections.

More insights and videos at https://www.ro-ar.com

… continue reading

143 قسمت

#Business #ROStrategy #Tech #MBA #Business News #News

모든 에피소드

×

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Small changes - yield big insights: Vulnerability Support 29:06

۷ روز پیش29:06

پخش در آینده

پخش در آینده

دوست داشته شد

29:06

Savannah Price, CEO and Founder of Serene, discusses how financial data – particularly open banking data – can be useful for detecting and acting on early signs of customer vulnerability. Behavioural analytics tools, with rich data can now help financial institutions identify stress and life events through subtle shifts in spending behaviour. The discussion covers the evolving ecosystem around vulnerability, customer trust, probabilistic modelling, integration challenges, and the future potential of vulnerability data across multiple sectors. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Getting Traction in Financial Services - How to progress 37:25

15 روز پیش37:25

پخش در آینده

پخش در آینده

دوست داشته شد

37:25

Brendan Gilmore, Managing Director of BPG Strategy, discusses the interplay between fintech innovation and traditional banking. Drawing from two decades in the banking industry and eight years advising fintechs, he provides a nuanced view of selling into financial services, the cultural and operational barriers faced by fintech vendors, and the evolving demands of banks. Covering digital transformation, AI, embedded finance, partnerships, decision-making in large institutions, and strategies for navigating complex financial ecosystems, the conversation offers pragmatic insights for technology providers aiming to gain traction within financial services. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Empathy and Data - Managing Vulnerability Complexity 34:14

29 روز پیش34:14

پخش در آینده

پخش در آینده

دوست داشته شد

34:14

A discussion with Andrew Gething, Founder and Managing Director of MorganAsh, on the challenges of managing customer vulnerability across financial services and other sectors. The conversation explores how vulnerability management has evolved—from simplistic flagging to more nuanced, data-driven, and empathetic approaches—and highlights operational, regulatory, and technological barriers. It also delves into the FCA’s Consumer Duty, the role of AI, and how firms can use customer understanding to drive both compliance and strategic advantage. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Hitting the Real Time - Accurate, timely bureau reporting 29:47

۶ weeks پیش29:47

پخش در آینده

پخش در آینده

دوست داشته شد

29:47

James Bryce-Lind, Founding Commercial Director at InFact, the UK’s challenger credit bureau discusses transformative impact of real-time data on credit decisioning and the challenges posed by legacy systems. He explains some of the innovations InFact is bringing to market to support financial inclusion, especially for thin-file and subprime consumers, and why this is needed. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Colliding Cultures? Ensuring Effective Communication 29:16

۷ weeks پیش29:16

پخش در آینده

پخش در آینده

دوست داشته شد

29:16

Caroline Lewis, Centre Director at Richard Lewis Communications, discussed the Lewis Model and the critical importance of cross-cultural understanding in a globalised business world. Drawing on the work of linguist Richard D. Lewis and the seminal book When Cultures Collide , the discussion explores how cultural norms shape communication, decision-making, and trust. The discussion addresses some of the practical challenges for professionals navigating global teams, mergers, and customer engagement, especially in remote or hybrid work environments; providing actionable insights for leaders managing multicultural teams and expanding into new markets. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Being Up to Date - Current Trends in Affordability 27:24

11 weeks پیش27:24

پخش در آینده

پخش در آینده

دوست داشته شد

27:24

Andy Johnson, Client Partner at 4Most, explores the evolving affordability landscape in the UK. The discussion covers emerging trends in consumer spending, the impact of inflation, and the need for real-time data in credit decisioning. Key topics include the affordability pressures on lower-income households, the ongoing structural changes in consumer behaviour, and how lenders can adapt their models to better assess financial resilience. Andy provides some critical insights for financial services professionals navigating the shifting economic landscape in 2025. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Debt Servicing and Trends across South America 28:59

12 weeks پیش28:59

پخش در آینده

پخش در آینده

دوست داشته شد

28:59

Catalina Luna Kisic explains the debt servicing and collections landscape in South America, focusing on key markets, economic drivers, regulatory environments, and technological advancements. In this discussion she provides insights into portfolio sales, SME lending trends, fintech disruption, and AI adoption in collections, highlighting the growing role of WhatsApp in borrower engagement, the impact of economic cycles on NPLs, and the regulatory stability that makes Peru an attractive market for international investors. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
New Tech, New Trends? Contact Centre Dynamics 32:30

13 weeks پیش32:30

پخش در آینده

پخش در آینده

دوست داشته شد

32:30

Gavin Stewart from VCC Live discusses the latest trends and technologies in the contact centre industry, particularly in the financial services sector. In this conversation, he highlights the integration of AI and machine learning, the adoption of multichannel communication strategies, and the regional variations in technology uptake. The discussion also covers the evolving role of human agents in the backdrop of technological advancements and the strategic implications for managing customer interactions in financial services. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Forecasting the Future: Assessing new Technologies 30:38

14 weeks پیش30:38

پخش در آینده

پخش در آینده

دوست داشته شد

30:38

Steve Suarez, CEO of Horizon X Consulting, explains some of the best practices he uses in the identification of emerging technologies and how to integrate them in order to generate business transformation. The discussion covers the evolution of AI, the growing significance of quantum computing, and the role of innovation in shaping the future of industries, particularly financial services. Steve shares insights into managing technological complexity, the importance of governance, and the opportunities presented by trends such as small AI models, quantum computing and even space technologies. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Digital Transformation and Affordability 42:04

15 weeks پیش42:04

پخش در آینده

پخش در آینده

دوست داشته شد

42:04

Mark McElvanney, Client Services Director for IEHub, discusses the impact of regulatory changes, the importance of affordability assessments and innovative tools designed to support customers. Key themes include the integration of benefits assessments, affordability data portability, and partnerships with third-party organisations to deliver seamless support. The conversation highlights the challenges and opportunities presented by economic pressures and shifting consumer behaviours, while offering a forward-looking perspective on digital transformation and AI adoption in affordability processes. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Digital Solutions for Financial Support 26:43

16 weeks پیش26:43

پخش در آینده

پخش در آینده

دوست داشته شد

26:43

Loris Raimo, co-founder of Snorkel, discusses the transformation of financial support through digital innovation. The conversation explores barriers to engagement, the potential of AI and chatbots, and the evolving needs of consumers in financial distress. Key topics include the role of technology in bridging the gap between lenders and consumers, regulatory challenges, and opportunities to make debt support more accessible and effective. With a focus on integrating proactive and scalable solutions, the dialogue highlights how the financial services industry can adapt to better serve vulnerable customers. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
AI, Automation, and Autonomous Agents 42:04

17 weeks پیش42:04

پخش در آینده

پخش در آینده

دوست داشته شد

42:04

Hamid Motahari from UpBrains and Adi Hazan from Analycat delve into the evolution of robotic process automation (RPA) and the integration of artificial intelligence into workflows. This discussion explores how automation technologies have advanced from simple workflows to intelligent systems that handle unstructured data and complex decision-making, together with the challenges of adopting AI, the role of transparency and governance, and the immense opportunity for businesses to optimise processes. The session highlights the importance of a blended approach, combining traditional and innovative automation tools to drive efficiency, scalability, and compliance. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
AI Transformation in Contact Centres and Beyond 30:45

24 weeks پیش30:45

پخش در آینده

پخش در آینده

دوست داشته شد

30:45

Martin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them. Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Evolution and the Future of Collections Tech 33:28

25 weeks پیش33:28

پخش در آینده

پخش در آینده

دوست داشته شد

33:28

Andy Pritchard, Chief Strategy Officer for Telrock, examines the rapid evolution of collections technology. It covers key shifts from traditional mainframe systems to cloud-native platforms, the impact of AI and digital-first strategies, and the growing importance of compliance in an increasingly regulated industry. He discusses how technological advancements in cloud and omni-channel communication are reshaping the collections landscape, highlighting the potential for AI to streamline operations and improve customer interactions, underscoring the need for preparedness amid economic uncertainties. Proactive investment is a strategic advantage. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Revolutionising Customer Service: Future of AI and Chatbots 31:47

25 weeks پیش31:47

پخش در آینده

پخش در آینده

دوست داشته شد

31:47

Adam Rathbone, Senior Sales Engineer at Boost AI, explores the evolving role of artificial intelligence in customer service, with a particular focus on messaging and chatbots. He discusses the shift from rule-based to hybrid AI models, incorporating generative AI to enhance customer interactions while managing compliance and accuracy concerns. There are implications of AI in regulated industries, especially financial services, where cost efficiency and customer experience drive automation adoption. Adam delves into practical metrics for measuring AI impact, challenges of system integration, and the future of human-AI collaboration in customer service. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Embracing a Digital-First Strategy 30:02

27 weeks پیش30:02

پخش در آینده

پخش در آینده

دوست داشته شد

30:02

Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection. He covers how Indebted applies a digital-first, data-driven approach to customer engagement, leveraging machine learning to personalise each interaction. The podcast delves into regulatory impacts, regional differences in digital adoption, and the delicate balance between digital channels and live human support. Insights into AI and machine learning illustrate how these technologies enhance customer journeys while addressing compliance and vulnerability concerns, a clear view on digital transformation in collections. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Navigating the Future: Riding the wave of uncertainty 30:45

28 weeks پیش30:45

پخش در آینده

پخش در آینده

دوست داشته شد

30:45

Graham Norris, an organisational psychologist and futurist, discussing how professionals and organisations navigate uncertainty in a rapidly changing world. The conversation touches on key themes such as binary thinking in response to complexity, the importance of long-term strategic foresight, and the role of imagination in scenario planning. It also delves into specific future concerns, such as the impact of AI, the growing importance of cybersecurity, and the disruptive potential of advances in personalised healthcare. He provides insights for leaders on managing uncertainty and building resilience through thoughtful decision-making. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Joy vs Toil: the Future of Hybrid Work and Employee Retention 24:29

29 weeks پیش24:29

پخش در آینده

پخش در آینده

دوست داشته شد

24:29

Gaby Giessen from Boston Consulting Group, discusses work at BCG Henderson Institute on the future of work, particularly the relationship between employee joy, toil, and attrition. Gaby explains what the research says about the importance of hybrid work models, the role of generative AI in reducing toil, and the need for continuous employee feedback. It highlights how organisations can drive better business outcomes by aligning work models and tools with employee preferences, while ensuring leadership adapts to evolving work norms. There is a need for a balance between cost management and fostering employee satisfaction for long-term success. Read the research -> https://www.bcg.com/publications/2024/joy-at-work-matters-more-than-you-realize More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Voice Analytics: Transformation and AI 27:31

30 weeks پیش27:31

پخش در آینده

پخش در آینده

دوست داشته شد

27:31

Ian Taylor from Avoira explores advancements in voice analytics and AI-driven transcription technology, particularly within the financial services sector. In this episode we discuss the impact of cloud computing and AI on real-time transcription, voice analytics, and compliance, with a focus on how these technologies are transforming customer service and operational efficiency. The conversation highlights the benefits of AI in reducing agent wrap-up time, identifying vulnerable customers, and improving sales performance, while also cautioning about the challenges of managing large volumes of data. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Real World Applications of Conversational AI 22:40

32 weeks پیش22:40

پخش در آینده

پخش در آینده

دوست داشته شد

22:40

Russell Janab, from UmbrellaTech podcast discusses the integration of artificial intelligence (AI) into business operations, with a focus on customer service and collections. He highlights the challenges, opportunities, and innovations around AI adoption, particularly hyper-realistic conversational AI, which is transforming how companies handle customer interactions. The discussion also covers the global landscape of AI adoption, the role of AI in improving operational efficiency, and strategies businesses should consider to successfully implement AI while managing risks such as AI errors or "hallucinations." More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Effective PR: Shaping Financial Services (and Collections) 36:50

33 weeks پیش36:50

پخش در آینده

پخش در آینده

دوست داشته شد

36:50

Oliver Chesher, MD of Galibier PR, explores the intersection of public relations (PR) and the financial services industry, focusing on the collections sector. He discusses the challenges faced by collections firms, particularly in balancing their B2B relationships with lenders and the public perception of their activities. The conversation covers the shift from aggressive collection tactics to more empathetic strategies, the role of automation in improving efficiency, and the importance of financial literacy. It also touches on how evolving media landscapes, including social media, are reshaping PR strategies, and how alliances across the industry can drive positive change. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Funding and how to think about growing your business 25:01

34 weeks پیش25:01

پخش در آینده

پخش در آینده

دوست داشته شد

25:01

Jon Keating discusses the shift toward efficient revenue growth, the increasing scrutiny of company valuations, and the strategic use of technology and advisory roles to navigate changing economic landscapes. Jon is a board advisor with extensive experience in the office of the CFO across multiple large tech companies, focusing on trends in fundraising, business environment changes, and strategic market entries. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Debt Collections: Insights Across Markets 25:01

36 weeks پیش25:01

پخش در آینده

پخش در آینده

دوست داشته شد

25:01

Nick Cherry, COO of Phillips and Cohen, explores significant trends and strategic shifts in the probate and collection spaces of the financial services industry. The discussion spans topics from global market operations and the impact of economic factors to the integration of AI and digital solutions in enhancing operational efficiency and customer engagement. He also discussed key regulatory impacts and future market predictions and overview of the current and anticipated dynamics in the sector. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Digital Adoption: Insights from Canada, the US and the UK 32:12

40 weeks پیش32:12

پخش در آینده

پخش در آینده

دوست داشته شد

32:12

Sam Andary and Chris Warburton explore the evolving landscape of collections and recoveries in the financial services industry, focusing on trends and innovations across different markets, particularly in the wake of the COVID-19 pandemic. This discussion features insights on the adoption of digital technologies, the professionalization of collections practices, and the varying approaches between the US, Canada, and the UK. Key themes include the integration of AI and machine learning, the impact of economic factors on collections, and the regulatory challenges faced by the industry. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
The Digital Shift: Collections Strategies for a New Era 31:49

43 weeks پیش31:49

پخش در آینده

پخش در آینده

دوست داشته شد

31:49

Steve Exton, from Firstsource discusses the evolving landscape of digital transformation in the collections and financial services industry, focusing on the adoption of digital technologies like AI and SaaS models. He explores the impact of COVID-19 as a catalyst for digital strategies, the role of managed services, and the ongoing importance of human agents in complex scenarios, providing insights for senior managers on navigating these changes. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Buzzwords or Real Solutions: What really matters 47:56

44 weeks پیش47:56

پخش در آینده

پخش در آینده

دوست داشته شد

47:56

James Hill, CEO of Flexys, delves into current trends in the collections industry, emphasising the roles of AI, open banking, and core functionalities. He notes that while innovation is eagerly discussed, fear of change and legacy systems often impede progress. Real-time technology adoption is increasing, enhancing customer engagement and operational efficiency. He highlights the importance of data accessibility, predictive analytics, and machine learning, though human oversight remains crucial. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Harnessing Data - Efficient Workflows and Decision Making 28:22

48 weeks پیش28:22

پخش در آینده

پخش در آینده

دوست داشته شد

28:22

Daniel Gregory, Head of Partnerships at Invevo, shared insights into the recent developments in digital adoption and data integration within the company. The conversation highlights the increasing emphasis on high-quality data and its impact on enhancing workflow processes and decision-making across businesses. It also discussed the evolving perception and application of AI in industry practices, alongside the challenges and opportunities associated with transitioning to more advanced technological systems. Watch the video here https://youtu.be/2VAda8HXitI More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Open Banking Developments - Updating Payments 18:49

49 weeks پیش18:49

پخش در آینده

پخش در آینده

دوست داشته شد

18:49

Stefan van Calker from Tink discusses the latest developments in open banking and its increasing integration across various sectors. He highlights the evolving landscape of open banking payments, their growing adoption, and the integral role of data integration in enhancing financial management. Emphasizing the benefits of inclusive payment methods, the strategic importance of preventing fraud, and the need for the UK to maintain its lead by adapting to European regulatory changes such as PSD3. The conversation also covered future developments in variable recurring payments and the potential for accessing broader data pools to enrich financial insights. https://youtu.be/knFSTZzKvww More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Clouds, Calls, and the AI Revolution - Contact Centre Edition 39:56

1 year پیش39:56

پخش در آینده

پخش در آینده

دوست داشته شد

39:56

Fred Stacey, CEO of Cloud Tech Gurus, discussed the dynamic evolution of technology in contact centers, focusing on the shift towards cloud computing and artificial intelligence (AI). He emphasises the broader implications of these technological advances on business operations, workforce dynamics, and economic strategies in a rapidly changing global environment. Find more at https://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Artificially Speaking - Exploring AI's Impact 46:42

1 year پیش46:42

پخش در آینده

پخش در آینده

دوست داشته شد

46:42

David Marr discusses the evolving role of artificial intelligence (AI), particularly large language models, in society and industry. This interview highlights AI's transition from a niche interest to a pervasive topic, exploring its impact on jobs and societal changes, the waning novelty, and the shift towards finding substantial, impactful applications. More here -> https://www.ro-ar.com/artificially-speaking/ More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Revolutionising Debt Collections: Unveiling the Digital Future 32:25

۲ years پیش32:25

پخش در آینده

پخش در آینده

دوست داشته شد

32:25

In this discussion, Trent McKendrick discusses the digitization of the collections industry in the United States. Collections is an evolving landscape and the role of technology, especially artificial intelligence (AI), in streamlining and enhancing the process is becoming increasingly important. The discussion touches on topics such as predictive modeling, chatbots, personalized messaging, and the increasing use of automation. The importance of AI in personalizing communication and streamlining account management for small businesses is an emphasis for the future. Find more at https://www.ro-ar.com/ More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
A powerful way to link and query relationships and data 38:14

۲ years پیش38:14

پخش در آینده

پخش در آینده

دوست داشته شد

38:14

In this interview, Jim Webber, Chief Scientist at Neo4j, discusses the growing importance of graph databases in the world of data analytics and artificial intelligence (AI). He highlights how graph databases are becoming a critical tool for organizations to uncover insights from complex relationships within their data. He emphasizes that as data continues to grow in size and complexity, graph databases offer a unique approach to modeling and querying interconnected data, leading to more accurate predictions and insights. Find more insights at http://www.ro-ar.com More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Speed, Trust and Innovation: Unpacking the Payment Landscape 32:29

۲ years پیش32:29

پخش در آینده

پخش در آینده

دوست داشته شد

32:29

In this video, Justin Hanna from Acquired.com discusses the future of payments, particularly focusing on card payments, bank transfer and open banking. Justin highlights the factors influencing the adoption of new payment methods, including trust, cost, and customer preferences. He emphasizes the importance of understanding customer behavior, educating businesses on the payment journey, and addressing declined transactions. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Navigating Economic Uncertainty: Tech Solutions for Financial Operations 28:22

۲ years پیش28:22

پخش در آینده

پخش در آینده

دوست داشته شد

28:22

In the latest episode, Billy Holliday from Invevo delves into the world of collections and credit control, emphasizing the power of technology in optimizing what is a critical business function. He discusses the impact of interest rates, the importance of automation, and the role of digital communication in today's business landscape. Key takeaways include the need for agility in uncertain economic climates, the value of AI-driven recommendations, and the importance of auditability in AI decision-making. With a focus on creating predictability and early warning signs, businesses are urged to invest in technology to prepare for the challenges and changes on the horizon. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Levelling the playing field - Data centric design 30:45

۲ years پیش30:45

پخش در آینده

پخش در آینده

دوست داشته شد

30:45

In this discussion, Hemant Patel discusses the transformative power of data analytics and its increasing role in business decision-making. He highlights the rapid evolution of large language models and generative AI, emphasizing the need for robust governance and regulation. The conversation underscores the importance of data literacy across organizations, ensuring data-driven decision-making becomes more prevalent. There is the potential for data science to level the playing field for businesses, both big and small. Hemant discusses Anumana's Code Academy initiative, aimed at equipping the next generation with vital coding skills, particularly in Python. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Enhancing Collections Strategies for Digital Engagement 27:30

۲ years پیش27:30

پخش در آینده

پخش در آینده

دوست داشته شد

27:30

In this conversation with Pedro Maya we discuss optimizing collection strategies in the evolving digital landscape, especially in the North American context. The discussion covers the use of digital SMS channels for engagement, the impact of legal concerns, and the importance of early engagement in effective collections. Strategies for handling high-risk customers, leveraging artificial intelligence (AI), and aligning employee incentives with customer needs are explored. There is an emphasis on continuing investments in collections and technology, suggesting an omnichannel approach and addressing legal issues for successful outcomes. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Exceeding Customer Expectations UK - Telephony still critical 33:15

۲ years پیش33:15

پخش در آینده

پخش در آینده

دوست داشته شد

33:15

In this conversation with Steve Morrell we discuss the findings of a customer survey on contact center trends, focusing on the preference for phone support and the significance of human connection. He highlights the value of empathy and listening skills in contact center agents, emphasizing the role of these qualities in providing effective customer service. The conversation delves into the shift in customer channel preferences during the pandemic, the rise of AI-assisted agents, and the complex dynamics of channel choices. Find the survey results here https://www.contactbabel.com/exceeding-uk-customer-expectations More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Energy Insights: Navigating Rising Prices and Consumer Impacts 35:20

۲ years پیش35:20

پخش در آینده

پخش در آینده

دوست داشته شد

35:20

The energy and utility industry is undergoing significant changes, with renewable energy sources gaining dominance and increasing emphasis on consumer engagement. In this video Ian Parry, from Future Leaders, explores key challenges and opportunities in the sector, including the impact of price caps, hedging strategies, and the evolving role of consumers as energy generators. He discusses the need for better infrastructure to handle renewable energy surges and highlights the importance of addressing financial stress and vulnerability among consumers. Furthermore, he touches upon the convergence of practices between financial services and utilities, highlighting the importance of customer treatment and diversity and inclusion initiatives. Overall, emphasizing the need for transparent, authentic, and inclusive leadership in navigating the changing landscape of the industry. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
[BONUS]: Embracing Nuance and Complexity in the Age of Data Analytics 39:02

۲ years پیش39:02

پخش در آینده

پخش در آینده

دوست داشته شد

39:02

The discussion with Paul Sweeney moves beyond Credit and Collections to explore the potential of technology to deepen our understanding of the world, facilitate behavior change, and personalize experiences. We question the scientific basis of certain psychological frameworks and emphasize the importance of biomarkers and observable data in gaining insights into human cognition. Additionally, We delve into the concept of context collapse, where different online contexts blend together, and highlight the need for governing data-driven processes. The conversation ultimately encourages a nuanced and considerate approach to leveraging data analytics for better outcomes. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
The Changing Content Landscape: How to Excel 28:57

۲ years پیش28:57

پخش در آینده

پخش در آینده

دوست داشته شد

28:57

In the era of the attention economy, businesses are navigating the dynamic landscape of social media to engage their target audience effectively. In this discussion with Paul Banks we chat about the significance of authenticity in content creation and the role of AI tools like chat GPT in enhancing business productivity. The discussion covers various social media platforms, including LinkedIn and Facebook, and highlights the importance of understanding the unique dynamics and audience preferences of each platform. In the end there is a balance between quality and volume of content and leveraging personal posts helps to establish authenticity and foster deeper connections with potential clients. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Empathy, Adaptability, and the Future of Debt Collection 33:23

۲ years پیش33:23

پخش در آینده

پخش در آینده

دوست داشته شد

33:23

The future of collections is being shaped by several key factors, including the rise of digital communication channels, a focus on customer treatment and empathy, and the ongoing debate surrounding remote work. In this discussion Blair DeMacro-Wettlaufer explores these trends and their implications for the collections industry, highlighting the importance of adapting strategies to meet evolving consumer expectations and leveraging technology effectively. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Contact Centre as a Service: Evolving fast and creating change 29:12

۲ years پیش29:12

پخش در آینده

پخش در آینده

دوست داشته شد

29:12

Rob Wiles from Odigo explores from of the key trends and challenges in the future of customer experience (CX). Organizations to adapt to evolving customer preferences by leveraging digital channels, integrating data from various sources, and harnessing the power of artificial intelligence (AI). Personalization, automation, and seamless integration across channels and systems are all going to be important in the future, as will be the the role of major hyperscalers like Google, Amazon, and Microsoft in shaping the future of CX through their ecosystems. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Navigating Digital Customer Journeys and Vulnerability 30:19

۲ years پیش30:19

پخش در آینده

پخش در آینده

دوست داشته شد

30:19

In this full interview with Daniel Calcott , from Digital DRA, we discuss the evolving landscape of digital approaches and customer engagement within the debt resolution industry. While digital channels have become the norm, Dan emphaises the importance of maintaining a human touch and offering seamless transition to agent assistance. It remains important to identify and support vulnerable customers, with a focus on proactively providing options beyond traditional debt advice. Looking ahead, the industry's next focus areas include proactive customer support, leveraging digital tools, and adapting to potential economic challenges. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Revolutionising Contact: AI and Digitalisation Transformation 1:14:10

۲ years پیش1:14:10

پخش در آینده

پخش در آینده

دوست داشته شد

1:14:10

In a fast-paced digital era, AI and digitization are reshaping the landscape of customer service, enabling organizations to provide more personalized and efficient support. In this discussion with Paul Sweeney from Webio, we discuss the potential impact of AI and digitization on customer service operations exploring the benefits of continuous data collection, contextual understanding, and hyper-personalization. The conversation also delves into the role of conversational AI models, the importance of leveraging real conversational data, and the potential for AI to enhance customer-agent interactions. More insights and videos at https://www.ro-ar.com…

R

RO-AR.com : Numbers, Nuances & Observations

RO-AR.com : Numbers, Nuances & Observations podcast artwork

1
Accounts Receivable and Economic Challenges: Reactions from Shared Services Functions 15:08

۲ years پیش15:08

پخش در آینده

پخش در آینده

دوست داشته شد

15:08

In this conversation, the Michael Weir from Atradius discusses the shared servicing and sourcing week event, focusing on accounts receivable and collection space, highlighting the challenges faced in streamlining processes and creating a more efficient path to success in shared services. The importance of cash flow and the bottom line is emphasized, particularly in economically difficult times. The global economy, regional differences, and specific issues like the debt ceiling in America are also touched upon. The variation in challenges across markets is also explored, with a spotlight on commercial-driven companies and the impact on receivables. The potential for companies to invest in improving their receivables process to enhance cash flow is considered. More insights and videos at https://www.ro-ar.com…

به Player FM خوش آمدید!

Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.

به بیش از 500 موضوع گوش کنید

راهنمای مرجع سریع

پادکست های برتر

Timche podcast | پادکست اقتصادی تیمچه

طنزپردازی | tanzpardazi

نود و هشت، پنجاه و سه

GoushFilm | گوش‌فیلم

Alireza Nourizadeh

رادیو فردا

ChannelB پادکست فارسی

در حین کاوش به این نمایش گوش دهید