190. Human-Centric Selling Approach

Secrets From a Coach - Debbie Green & Laura Thomson's Podcast

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In this third episode of our 4-part focus focusing on Maximising Personal Touch we look at how to bring a human edge to sales and customer interactions in an increasingly automated world. We discuss the value of positive mindset, behaviours, and using the skills to build relationships and provide exceptional service. We share top tips for active listening, effective questioning and creating momentum in sales conversations. We also discuss the different personality types and the importance of adapting and flexing to meet the needs of others.
We give practical advice on the BIDs questioning technique and the power of listening and building relationships. As well as gathering information and understanding needs, its an effective way to build relationships based on trust. A good listen for anyone wanting practical tips on encouraging repeat business and customer loyalty - or who wants a reminder on the human skills that underpin selling success.

Curious? Check out our previous relevant episodes:
Ep. 93 Hybrid Presentation Skills
Ep. 108 The Power of Storytelling to Connect
Ep. 116 Relationships Last Longer Than Emails

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1. 190. Human-Centric Selling Approach (00:00:00)

2. Maximizing Human Edge in Sales (00:00:03)

3. Understanding and Adapting to Different Personalities (00:14:13)

4. Mastering Sales Through Authentic Connection (00:27:33)