Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
محتوای ارائه شده توسط Simon Goode. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Simon Goode یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Player FM - برنامه پادکست
با برنامه Player FM !
با برنامه Player FM !
Conflict Resolution - US Border Security Checkpoint Case Study
Manage episode 358091165 series 3440489
محتوای ارائه شده توسط Simon Goode. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Simon Goode یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of the Conflict Skills podcast, I analyse a conflict case study and show how we can use different frameworks to understand what is happening and develop options for responding. This is the kind of activity I find incredibly helpful when delivering Conflict Resolution Training where we discuss case studies as a group and plan a response to manage these more effectively in the future.
The situation I discuss is an audio recording from dash cam footage of a driver stopped at the US border and refusing to answer a question about whether he is a US citizen. This type of situation can be difficult to manage in the moment and it's easy to react in a way that makes things worse.
I go through a number of options for responding to this type of person, who could be classified as a 'high conflict personality'.
If you work in a role dealing with difficult people then you can take the same tools I discuss and apply to your own situation.
The situation I discuss is an audio recording from dash cam footage of a driver stopped at the US border and refusing to answer a question about whether he is a US citizen. This type of situation can be difficult to manage in the moment and it's easy to react in a way that makes things worse.
I go through a number of options for responding to this type of person, who could be classified as a 'high conflict personality'.
If you work in a role dealing with difficult people then you can take the same tools I discuss and apply to your own situation.
46 قسمت
Manage episode 358091165 series 3440489
محتوای ارائه شده توسط Simon Goode. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Simon Goode یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of the Conflict Skills podcast, I analyse a conflict case study and show how we can use different frameworks to understand what is happening and develop options for responding. This is the kind of activity I find incredibly helpful when delivering Conflict Resolution Training where we discuss case studies as a group and plan a response to manage these more effectively in the future.
The situation I discuss is an audio recording from dash cam footage of a driver stopped at the US border and refusing to answer a question about whether he is a US citizen. This type of situation can be difficult to manage in the moment and it's easy to react in a way that makes things worse.
I go through a number of options for responding to this type of person, who could be classified as a 'high conflict personality'.
If you work in a role dealing with difficult people then you can take the same tools I discuss and apply to your own situation.
The situation I discuss is an audio recording from dash cam footage of a driver stopped at the US border and refusing to answer a question about whether he is a US citizen. This type of situation can be difficult to manage in the moment and it's easy to react in a way that makes things worse.
I go through a number of options for responding to this type of person, who could be classified as a 'high conflict personality'.
If you work in a role dealing with difficult people then you can take the same tools I discuss and apply to your own situation.
46 قسمت
همه قسمت ها
×به Player FM خوش آمدید!
Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.