Managing Conflict with Confidence

The Impostor Syndrome Files

In this episode of the Impostor Syndrome Files, we look at the challenges many of us face managing conflict in the workplace. Conflict management is a crucial skill but, sadly, most of us were not taught how to manage conflict in our homes or our schools, so we lack tools and confidence in this area. My guest, Kristine Scott, a conflict expert, shares a powerful perspective on how we can better manage ourselves in relationship to conflict, both at home and at work. She offers practical strategies for how to better understand and manage our fears and, in the process, grow our power and confidence.
About My Guest

In 2008, Kristine took an AmeriCorps job running a meal program for unhoused young people. Almost 50 hungry youth arrived on Kristine’s first night. What happened next was terrifying for a young, small town white woman. Her purse went missing, there were fights and screaming guests. Kristine vowed to never return. But then something unexpected happened. A 17-year-old guest instantly turned the chaos into quiet, polite behavior with a single phrase. This began Kristine’s journey of learning from those she served, people living in constant threat and conflict. Through their mentoring and hundreds of incidents, she began to see conflict as a place to deepen a connection and counter social inequity. Kristine has since trained thousands of people how to respond not react, lean in and not lash out. She particularly enjoys working with women who are naturally skilled at de-escalation after they debunk the false narratives around gender roles. In her free time, she hangs out with her backyard ducks and sculpts scrap metal.
To learn more about Kristine’s mission to create “conflict resolutionaries” wherever she goes, see https://www.seattleconflictresolution.com

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