Skill 6: Managing emotions

Resolve conflict: Everyone can win

Don’t indulge or deny your emotions. They nourish you and your relationships. They’re your fire for change – they show you the issues. We bring you insights and skills based on Conflict Resolution Network's sixth skill in its twelve skill program.
We've tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

It's based on the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James has joined the writing team for this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

فصل ها

1. Skill 6: Managing emotions (00:00:00)

2. The messages of our feelings (00:06:15)

3. Five questions to manage emotions (00:12:45)

4. Five goals when communicating emotions (00:16:19)

5. Express, suppress or contain? (00:19:13)

6. Focusing (00:24:33)

7. Respond to others' powerful emotions (00:36:45)

8. Emotional blackmail (00:41:38)

9. Nourish core needs (00:46:25)

10. Summary (00:48:37)