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Horrid Customer Service From AT&T (...and a secret back door)
Manage episode 507973938 series 1490861
We’ve all had bad experiences with the nightmare of so-called "Customer Service.” Not that I want to play Can You Top This, but I’d be surprised - and have tremendous sympathy with you - if you actually can top my recent interaction with AT&T. The issue I had was double-billing of $829.99 for a new iPhone 16.
Here’s an overview of what happened:
AT&T double-billed me for an iPhone 16
I invested a total of 10 hours, 53 minutes with a 1 Chat Bot & 21 Human Chat Agents
The Chat transcript is 34 pages long
I abandoned an effort to call AT&T Customer Support after being cut off following 32 minutes on hold (Why would I expect the phone company to have a well-functioning phone system???)
I miraculously found a place online to file a formal, legal complaint with AT&T’s Office Of The President (Trust me, you want the additional info I’ll provide below...)
100 قسمت
Manage episode 507973938 series 1490861
We’ve all had bad experiences with the nightmare of so-called "Customer Service.” Not that I want to play Can You Top This, but I’d be surprised - and have tremendous sympathy with you - if you actually can top my recent interaction with AT&T. The issue I had was double-billing of $829.99 for a new iPhone 16.
Here’s an overview of what happened:
AT&T double-billed me for an iPhone 16
I invested a total of 10 hours, 53 minutes with a 1 Chat Bot & 21 Human Chat Agents
The Chat transcript is 34 pages long
I abandoned an effort to call AT&T Customer Support after being cut off following 32 minutes on hold (Why would I expect the phone company to have a well-functioning phone system???)
I miraculously found a place online to file a formal, legal complaint with AT&T’s Office Of The President (Trust me, you want the additional info I’ll provide below...)
100 قسمت
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