Beyond The Call with Paramedic Nich Woolf Part 2 of 3

Beyond The Call Experiences of High Trauma Occupations

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

حدود یک سال پیش 44:36

MP3•خانه قسمت

In this episode of the Beyond The Call podcast, Peter welcomes back Nich, a paramedic who began his career in Somerset, England, and volunteered at the Glastonbury Music Festival.

The conversation covers Nich's experiences during the early 1990s, including his work with the Avon Ambulance in Bristol and his involvement in developing motorcycle ambulance responses and anti-terrorist measures. Nich shares a memorable positive story from the Glastonbury Festival involving a drug-affected individual he managed to help.

The discussion then shifts to his trips to Afghanistan and Pakistan, focusing on his first-hand encounters with landmines, refugee camps, and the efforts to provide first aid training to deminers. There are some memorable stories and it is a great conversation.

24 قسمت

#Fitness #Mental Health #Australia #Peter Vinnicombe #Podcasting Education #Later In Life

Beyond The Call with Paramedic Nich Woolf Part 2 of 3

Beyond The Call Experiences of High Trauma Occupations

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

In this episode of the Beyond The Call podcast, Peter welcomes back Nich, a paramedic who began his career in Somerset, England, and volunteered at the Glastonbury Music Festival.

24 قسمت

#Fitness #Mental Health #Australia #Peter Vinnicombe #Podcasting Education #Later In Life

همه قسمت ها

1
Beyond The Call with guest Phillip Thompson OAM MP 53:46

۶ weeks پیش53:46

53:46

Phillip Thompson served as a soldier of the Townsville-based First Battalion, Royal Australian Regimen, and was deployed to East Timor and Afghanistan. In 2009 Phillip was wounded in action when an Improvised Explosive Device detonated within one metre of him. The blast resulted in Phillip sustaining severe injuries and he was medically evacuated back to Australia. As well as obvious physical injuries from the blast, Phillip also suffered from traumatic brain injury and several other life changing conditions. Phillip spent the next several years putting all of his efforts into recovery and coming out the other side stronger than ever before. Today, he is passionate about helping others overcome adversity to become the best versions of themselves. This conversation touches on his journey of recovery and mental health. Phillip Thompson is the federal member for Herbert, and holds a number of Shadow Defence portfolio's. He was awarded the OAM in 2018 for service to the welfare of veterans.…

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Beyond The Call with guest Associate Professor Jaqueline Drew 1:35:32

۹ weeks پیش1:35:32

1:35:32

Dr. Jacqueline Drew, is an associate professor at Griffith University's School of Criminology and Criminal Justice, discussing her extensive work as a police psychologist. Dr. Drew highlights her journey from being an organisational psychologist with the Queensland Police Service to her current roles in academia and consulting for police agencies. The conversation delves into the mental health challenges faced by police officers, focussing on trauma, organisational and operational stressors, and their proportional contributions to psychological distress. Dr. Drew underscores the importance of peer support, understanding organizational justice, and evolving leadership within police forces to mitigate these stresses. The discussion also explores the similarities in mental health issues across different first responder communities and the necessity for systemic reforms in support structures like workers' compensation. Important themes include the need for proactive mental health care, the potential for post-traumatic growth, and the critical role of empathetic and informed leadership in fostering healthier organisational environments.…

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Beyond The Call with guest Amy Taylor (Sex Worker) 1:39:41

10 weeks پیش1:39:41

1:39:41

In this episode of Beyond The Call podcast, I have a conversation with Amy Taylor, an accomplished individual with a diverse background. Amy, who holds a degree in molecular biology and an MBA, has worked in various fields including biotechnology, modelling, and aviation. She is also a high-class escort. Amy shares her life story, discussing her upbringing, career journey, and the challenges she faced, including dealing with a violent encounter with an internet pimp. Despite societal stigma, Amy advocates for safer and more humane treatment of sex workers. The conversation also touches upon the broader implications of trauma and the importance of mental health support, while highlighting Amy's aspirations to support the underprivileged and speak out against injustices.…

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Beyond The Call with Former NRL Referee Matt Checchin 1:29:37

12 weeks پیش1:29:37

1:29:37

Matt Checchin is a former NRL Referee, who officiated in over 570 games, and for over 20 years, retiring in 2021. He has refereed in 3 Grand Finals, 4 State of Origins, 13 Internationals, and made his first grade debut in 2001. In this episode of Beyond The Call Podcast, The conversation delves into Matt's upbringing, education, and early interest in refereeing. Checchin shares insights into the challenges faced by referees, including the physical and mental demands of the job, handling on-field decisions, and coping with criticism and abuse from fans and media. He discusses his personal journey, including coming out as gay and dealing with public and internal pressures. Matt also reflects on the importance of mental health support for referees and the need for a balance between physical and psychological preparation. In a wide reaching conversation, we look at the person behind the whistle, and the human story behind a job that has trauma that most people simply do not consider.…

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Beyond The Call with Paramedic Nich Woolf Part 3 of 3 1:05:27

13 weeks پیش1:05:27

1:05:27

In this final part of my conversation with Nich Woolf, a highly experienced paramedic. Nich shares stories from his career, including a harrowing incident with a man on fire and his transformative experiences in Afghanistan, where he provided crucial medical training. He discusses the emotional toll of the job, the camaraderie among first responders, and his extensive charity work, including facilitating medical care in underserved regions. Nich also recounts helping Afghan medical professionals and their families flee the Taliban. Despite personal risks and the challenges of working in conflict zones, Nich's dedication to humanitarian work and resuscitation training shines through. The episode highlights his published book, 'Resuscitating Afghanistan,' and discusses the logistics and emotional challenges of delivering medical aid in high-stress environments.…

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Beyond The Call with Paramedic Nich Woolf Part 2 of 3 44:36

14 weeks پیش44:36

44:36

In this episode of the Beyond The Call podcast, Peter welcomes back Nich, a paramedic who began his career in Somerset, England, and volunteered at the Glastonbury Music Festival. The conversation covers Nich's experiences during the early 1990s, including his work with the Avon Ambulance in Bristol and his involvement in developing motorcycle ambulance responses and anti-terrorist measures. Nich shares a memorable positive story from the Glastonbury Festival involving a drug-affected individual he managed to help. The discussion then shifts to his trips to Afghanistan and Pakistan, focusing on his first-hand encounters with landmines, refugee camps, and the efforts to provide first aid training to deminers. There are some memorable stories and it is a great conversation.…

1
Beyond The Call with Paramedic Nich Woolf Part 1 of 3 40:39

15 weeks پیش40:39

40:39

Nich Woolf has fit more into his life than many of us would fit into 6. A Paramedic for over 50 years, and heavily involved in Festival Medical Charity work, as well as countless trips to Afghanistan assisting with Medical Services, and teaching literally thousands of people to do Emergency First Aid. He has been awarded the British Empire Medal (BEM) for his service. In this episode of Beyond the Call podcast, the host interviews Nich, a long-term paramedic from England who shares his extensive experience in emergency medical services. Nich discusses his journey from working in a printing company to becoming a paramedic and later a station manager. He details the challenges and evolution of paramedic services from the 1970s to the present. Nich also talks about his involvement with the medical team at the Glastonbury Festival, which has grown into an organized charity providing medical services at various events and supporting medical initiatives worldwide. The conversation covers the logistical complexities of managing medical care for large crowds and the meaningful impact of their charity work in different countries.…

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Beyond The Call with guest Paediatric Intensive Care Unit Nurse Practitioner Adam Yazbeck 1:04:52

16 weeks پیش1:04:52

1:04:52

In this episode of Beyond The Call podcast, Peter continues the discussion with Adam, a pediatric intensive care nurse and nurse practitioner from Colorado. They delve into the intricate and often emotionally charged topics surrounding organ donation, both the procedural aspects and the ethical dilemmas involved. Adam shares insights about the organ donation process, the role of families, and the medical complexities that can arise. The conversation also explores broader issues such as quality of life, healthcare burnout, PTSD among healthcare workers, and the emotional toll on medical professionals. The episode emphasises the importance of having open conversations about death and the need for systemic changes to support the mental health of healthcare providers. The discussion also touches on emerging therapies for mental health, such as psychedelics, and Adam's journey towards transitioning into a mental health care role. Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

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Beyond The Call with PICU Nurse Practitioner Adam Yazbeck part 1 of 2 58:10

17 weeks پیش58:10

58:10

In part 1 of this episode of Beyond the Call, Peter talks to Adam, a Pediatric Intensive Care Unit (PICU) nurse from the USA. Adam shares his journey from a creative childhood in Minnesota, through a career in theatre, to his current role in nursing. Emphasizing the importance of human connection, Adam discusses the challenges and rewards of working with pediatric patients, and his transition to becoming a nurse practitioner. He recounts difficult cases, including the emotional experience of dealing with a SIDS case, and highlights the importance of advocating for families' wishes in end-of-life care. Adam's story illustrates the resilience and compassion required in the nursing profession. Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

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Beyond The Call with guest Lori Hodges (Emergency Management) Part 2 of 2 47:12

18 weeks پیش47:12

47:12

This episode of the Beyond the Call podcast continues a conversation with Lori Hodges, an Emergency Management leader from Colorado, USA. The episode delves into her experiences dealing with back-to-back hurricanes in Florida, detailing the Emergency Management Assistance Compact (EMAC) and her role within Incident Management Teams. Lori discusses her deployments, the challenges of managing large-scale disasters, including power outages and community resilience. The discussion also covers her background as a paramedic, the importance of preparedness, and her coping mechanisms for dealing with trauma, which she elaborates on in her book, ‘Shaking in the Forest: Finding Light in the Darkness.’ Lori emphasizes the necessity of personal and community preparedness and the positive outcomes that can emerge from disaster situations. Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

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Beyond The Call with Guest Lori Hodges (Emergency Management) Part 1 of 2 53:44

19 weeks پیش53:44

53:44

In this episode of Beyond The Call, host Peter interviews Lori Hodges, an Emergency Management Leader with a background in paramedicine and firefighting. Lori discusses her upbringing in rural Colorado, her early involvement with the Civil Air Patrol, and her transition into emergency services after helping a woman at a Grateful Dead concert. She shares experiences from her time as a paramedic and firefighter, including dealing with trauma, handling major incidents, and coping with burnout. Lori explains how she moved into emergency management, her educational path, and the lessons she learned about chaos theory and complexity theory, which shaped her approach to disaster management. The episode highlights the importance of trust, continual learning, and the evolving role of technology, including AI, in emergency management. Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

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Captain Matt Frost (Retired) Former Army Pilot Part 6 (Final) 33:03

20 weeks پیش33:03

33:03

Captain Matt Frost (Retired) is a former helicopter pilot with The Australian Army. Diagnosed later in life with Autism and ADHD, This is a journey everyone needs to hear. In this 6 part series, we talk to Matt about his journey from childhood to the Army, and the toll the journey took. Episode 6 - In this final episode of our conversation with Matt, we discuss his recovery, and his road forward. His bodybuilder, modelling and acting career, and what he sees in his future. Matts Instagram handle is @silverfrost80 Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

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Captain Matt Frost (Retired) Former Army Pilot Part 5 36:09

21 weeks پیش36:09

36:09

Captain Matt Frost (Retired) is a former helicopter pilot with The Australian Army. Diagnosed later in life with Autism and ADHD, This is a journey everyone needs to hear. In this 6 part series, we talk to Matt about his journey from childhood to the Army, and the toll the journey took. Episode 5 discusses the process of Medical Retirement, and Matts mental health problems. Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

1
Captain Matt Frost (Retired) Former Army Pilot Part 4 31:39

22 weeks پیش31:39

31:39

Captain Matt Frost (Retired) is a former helicopter pilot with The Australian Army. Diagnosed later in life with Autism and ADHD, This is a journey everyone needs to hear. In this 6 part series, we talk to Matt about his journey from childhood to the Army, and the toll the journey took. Episode 4 discusses the fallout and harm of the ongoing issues Matt experienced with the safety of the helicopters. Channels: Facebook: https://www.facebook.com/profile.php?id=61563392471037 YouTube: https://youtube.com/playlist?list=PLl8mIMW1qdbST7m6wt5xYoEl7S4K1poXr&si=RfDN7J-ZlhY2IaLa Spotify: https://open.spotify.com/show/3H9N5lh0UEP0Uw6C6kch0B?si=e6d9c8e5bd42409c Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-call-experiences-of-high-trauma-occupations/id1766086068 Twitter: https://x.com/beyondthecalls www.beyondthecall.podbean.com…

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Captain Matt Frost (retired) Former Army Pilot Part 3 34:18

23 weeks پیش34:18

34:18

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Beyond The Call Experiences of High Trauma Occupations « » Beyond The Call with Paramedic Nich Woolf Part 2 of 3

Beyond The Call with Paramedic Nich Woolf Part 2 of 3

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Beyond The Call with Paramedic Nich Woolf Part 2 of 3