بهترین پادکست های Bernard Jesse (2024)

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Is Nicola Willis cutting costs or cutting growth? 27:26

1d ago27:26

27:26

Finance minister Nicola Willis is on a mission to crunch the size of government debt from well over 33% of GDP to under 30% within a few years, as well as fire up growth in an economy experiencing its worst-ever recession per capita. Doing one would be hard, but both at the same time seems a mission impossible for a politician wanting to win a seco…

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SBP: “Is Love Truly Blind?” Season 3, Episode 147 25:12

4d ago25:12

25:12

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Is Love Truly Blind?” How many of us remember ‘pen pals?’ There is …

1
Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073 52:35

4d ago52:35

52:35

In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…

1
We’re all getting older and something has got to give 31:25

9d ago31:25

31:25

As our national population grows older (and the superannuation system becomes increasingly burdened by the growing ranks of retirees), how will the government balance the books? The ratio of tax-paying adults to superannuitants is steadily falling, and raising the age of eligibility for super won't cover the forecasted shortfall. So what kind of fi…

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SBP: “The Love of Money!” Season 3, Episode 146 24:01

11d ago24:01

24:01

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “The Love of Money!” Ladies and Gents, it is wise to treat money as …

1
Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072 54:42

11d ago54:42

54:42

Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…

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Gazing into the infrastructure crystal ball 31:36

16d ago31:36

31:36

Aotearoa’s biggest problems are largely caused by a lack of infrastructure - housing, transport, water, hospital and education - in the areas that need it most. So how could (or should) we plan the systems that keep our country running? And who is responsible for divining the future to make decisions that can have an impact for decades to come? Ber…

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SBP: “Should You Tip for Takeout?” Season 3, Episode 145 25:06

18d ago25:06

25:06

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Should You Tip for Takeout?” Many restaurants want you to tip for t…

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Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071 54:19

18d ago54:19

54:19

Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…

1
When the interest rates change 32:49

23d ago32:49

32:49

Kiwibank chief executive Steve Jurkovich joins Bernard to discuss the current economic landscape and what’s happening (and likely to happen) with interest rates. Steve also shares his thoughts on the future of Kiwibank, open banking and if he considers possible banking plays by likes of Apple and Google to be a legitimate threat. Learn more about y…

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SBP: What Will You Do With An Extra $1000.00? The Continuation” Season 3, Episode 144 23:58

25d ago23:58

23:58

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “What Will You Do With An Extra $1000.00?: The Continuation” We must…

1
Four Ways to Measure Your Digital Customer Success Program | Episode 070 21:43

25d ago21:43

21:43

Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…

1
Navigating our economy forward (by looking in the rear-view mirror) 28:59

30d ago28:59

28:59

As recently as late May, the Reserve Bank thought it wouldn't need to cut rates until well into 2025. However, a batch of leading indicators revealed a slump in economic activity through June, and the RBNZ decided to hit the brakes by lowering the official cash rate in its August monetary policy statement. Reserve Bank chief economist Paul Conway t…

1
SBP: What Will You Do With An Extra $1000.00? Season 3, Episode 143 26:04

1M ago26:04

26:04

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “What Will You Do With An Extra $1000.00? When we think of $1000, so…

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Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 37:02

1M ago37:02

37:02

In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…

1
This is Kiwi: Dane and Stacey on choosing adventures over assets 47:20

1M ago47:20

47:20

Selling everything and booking one-way tickets to Thailand marked the beginning of an extraordinary life for popular travel vloggers Dane and Stacey. With over 200,000 followers on Instagram and YouTube, the digital nomads have built a thriving business by offering travel tips, guides and an authentic peek behind the curtain of their lives. Join us…

1
An electrifying plan for Aotearoa 25:36

1M ago25:36

25:36

Saul Griffith helped change the world a couple of years ago when he and a couple of "tech bro" mates convinced Joe Biden to rewrite the Democrats’ Green New Deal and pitch it as an Inflation Reduction Act to rewire America’s economy with renewable energy. Saul makes a pitch for Aotearoa to do the same, but much cheaper and much faster, instead of t…

1
SBP: A Surprise Eightieth Birthday Party. Season 3, Episode 142 28:41

1M ago28:41

28:41

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “A Surprise Eightieth Birthday Party.” How do you keep a surprise bi…

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Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068 37:17

1M ago37:17

37:17

Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…

1
This is Kiwi: Jess Hong on chasing dreams as an introvert 48:08

1M ago48:08

48:08

Most actors don’t go straight from performing lunchtime school shows to landing the lead role in a big-budget Netflix series, but Jess Hong isn’t most actors. Since being cast as Jin Cheng in the blockbuster sci-fi series 3 Body Problem, life has been a whirlwind for the self-confessed introvert. Jess might be living the Hollywood dream, navigating…

1
Building better goal posts for emissions accounting 30:15

1M ago30:15

30:15

Accountants often have low profiles and their accounts seem merely to keep score on the games of capitalism, but they can sometimes shape capitalism itself - and maybe even the atmosphere. Bernard Hickey talks with Dr Amelia Sharman from the External Reporting Board. Typically an obscure setter of accounting standards nestled somewhere between the …

1
SBP: Another Session: Paycheck-to-Paycheck Season 3, Episode 141 24:18

2M ago24:18

24:18

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Another Session: Paycheck-to-Paycheck.” We are continuously going b…

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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 53:35

2M ago53:35

53:35

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…

1
This is Kiwi: Taylor Roche on turning obstacles into opportunities 48:55

2M ago48:55

48:55

How do you become the most viewed New Zealand artist on TikTok? With over 46 million likes on the platform, Taylor Roche has shown that challenging the status quo and turning obstacles into opportunities can truly pay off. What began as posting funny videos online for fun has evolved into a thriving career, allowing him to grow his personal brand w…

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The lights have switched off at the Consumer Advocacy Council 30:49

2M ago30:49

30:49

In 2018, The Consumer Advocacy Council was set up by cabinet in response to a commissioned investigation into the nation’s problematic electricity market. It was designed to act as an independent advocate for residential and small business electricity consumers in Aotearoa. Then came Budget 2024. With the stroke of a pen, the council was scrapped b…

1
SBP: A Tribute to Thomas “Bully” James Sr. Season 3, Episode 140 26:29

2M ago26:29

26:29

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “A Tribute to Thomas “Bully” James Sr.” Our family has lost a man wh…

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Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066 45:59

2M ago45:59

45:59

In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…

1
This is Kiwi: Jess Quinn on normalising differences 50:27

2M ago50:27

50:27

There are few who embody resilience quite like Jess Quinn. Having suffered cancer and an amputation as a child, Jess has faced challenges most of us could never imagine. Now, just over two decades later, she can list model, writer, dancer and social advocate on her CV as she uses her channels to inspire hundreds of thousands online. Join us as we e…

1
Finally, the RBNZ cuts the OCR 18:20

2M ago18:20

18:20

The Reserve Bank cut the official cash rate this week for the first time since the beginning of Covid. Bernard talks with Kiwibank chief economist Jarrod Kerr about how the central bank changed its mind when the facts changed, and what it means for mortgage rates and the housing market. Learn more about your ad choices. Visit megaphone.fm/adchoices…

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SBP: Living Paycheck to Paycheck Continuation Season 3, Episode 139 22:17

2M ago22:17

22:17

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Living Paycheck to Paycheck a Continuation.” There are many of us t…

1
The Four Pillars of Digital Customer Success | Episode 065 28:16

2M ago28:16

28:16

In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …

1
This is Kiwi: Kirsten Dodgen on proving the doubters wrong 47:49

2M ago47:49

47:49

Kirsten Dodgen is a world-renowned dancer whose talent and dedication have taken her across the globe. Turning her hobby into a successful career has brought her financial independence and creative fulfilment. It’s also seen her perform with top music stars, appear on a hit Korean reality TV show, and build a social media following of over three mi…

1
Why insulation is such a hot topic 31:02

2M ago31:02

31:02

A heated debate about insulation standards lately has had both health and construction experts up in arms. It's only part, however, of a wider debate about how we approach climate change and how we make decisions about our homes. NZ Green Building Council CEO Andrew Eagles joins Bernard Hickey to pull back the GIB board and take a look at how to bu…

1
SBP: Living Paycheck to Paycheck Season 3, Episode 138 25:52

2M ago25:52

25:52

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Living Paycheck to Paycheck.” Many of us spend about $10.00 for a s…

1
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064 49:49

2M ago49:49

49:49

In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…

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This is Kiwi: TJ Perenara on speaking your truth 51:06

2M ago51:06

51:06

TJ Perenara is a rugby legend whose sporting career and status as the leading try scorer in Super Rugby are matched only by his iconic mullet. Beyond the field, TJ is a dedicated father, husband and passionate advocate for social equity – speaking boldly on issues like Māori fatherhood and pay transparency. If you’ve ever wondered what makes this K…

1
How the world ran out of everything 36:13

2M ago36:13

36:13

What happened to the world’s supply chains during and after the Covid-19 pandemic, and how much of the damage caused is permanent? New York Times business journalist and author of ‘How the World Ran Out of Everything’ Peter Goodman joins Bernard Hickey to explain the complex international pathways of manufacturing and transportation that bring prod…

1
SBP: Money is a Good Servant, but a Bad Master Season 3, Episode 137 23:20

2M ago23:20

23:20

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Money is a Good Servant, but a Bad Master.” What do you think about…

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Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 41:50

3M ago41:50

41:50

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…

1
So much wealth... and poverty 35:47

3M ago35:47

35:47

Aotearoa has never been wealthier, yet demand for food parcels is skyrocketing and the Government won’t extend help to food banks so they can cope. Bernard talks to Auckland City Missioner Helen Robinson about a surfeit of wealth at a time food banks are being defunded. Learn more about your ad choices. Visit megaphone.fm/adchoices…

1
SBP: Vacation Bible School Season 3, Episode 136 24:57

3M ago24:57

24:57

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Vacation Bible School.” We taught the 10 – 12-year-old class, yet a…

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Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062 58:17

3M ago58:17

58:17

Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…

1
We may have slain the inflation dragon 29:04

3M ago29:04

29:04

Softer-than-expected inflation figures this week suggest the inflation dragon - the one that savaged real wages and borrowing costs for the last three years - may have finally been shoved back in it's cave. Kiwibank's Mary Jo Vergara joins the podcast to discuss what that means going forward for interest rates in our housing-market-with-bits-tacked…

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SBP: Is There a Perfect Age to Retire? Season 3, Episode 135 24:36

3M ago24:36

24:36

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Is There a Perfect Age to Retire?” The most powerful words of wisdo…

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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061 49:59

3M ago49:59

49:59

This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…

1
Bill English’s big ideas for Kāinga Ora 35:37

3M ago35:37

35:37

Former PM and finance minister Sir Bill English is the intellectual driving force behind the new government’s plans for the country's biggest landlord. He tells Bernard why a full accounting of its running costs may prove to be too rich for the government. Learn more about your ad choices. Visit megaphone.fm/adchoices…

1
SBP: Timeshares - Are they Worth Your Time? Season 3, Episode 134 27:04

3M ago27:04

27:04

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Timeshares- Are they worth your time?” When vacationing in St. Thom…

1
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060 29:40

3M ago29:40

29:40

In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup Survey Link Latest Digit…

1
Will we see a rate cut from the Reserve Bank this year? 22:34

3M ago22:34

22:34

Bernard Hickey goes hunting for the Reserve Bank’s first rate cut in a discussion with Kiwibank economist Sabrina Delgado. It was supposed to be this year, especially now that the economy appears mired in a multi-dip recession with higher unemployment - but sticky local inflation has held the RBNZ back. Now, however, it is forecasting a rate cut in…

1
SBP: Visiting St. Thomas Season 3, Episode 133 24:41

3M ago24:41

24:41

Welcome to Silently Blessed Podcast hosted by Bernard "Jesse" and Luemisher "MiMi" James, where we discuss family, finances, and marriage. We call it FFM. Stick around, and prayerfully, you will catch nuggets that YOU can use in your family, finances, and marriage. We will discuss “Visiting St. Thomas..” We have the pleasure of visiting St. Thomas,…

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پادکست های Bernard Jesse

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