Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.

Topics we discussed:

• 05:42 - The early internet and evolving tech paradigms
• 12:40 - Transitioning from transactional to subscription models
• 16:44 - Clearfeed: Transforming Slack into a help desk
• 18:39 - Customer love for real-time communication
• 22:21 - Fragmented experiences: No app, no problem
• 24:38 - Use cases beyond B2B: SMB and tertiary markets
• 30:48 - B2B learning from B2C customer engagement
• 31:13 - The role of bots and AI in customer interactions
• 41:02 - Balancing product development and customer feedback

Enjoy! I know I sure did…

Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/

Support the show

+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic

فصل ها

1. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 (00:00:00)

2. Exploring Digital Customer Experience Innovations (00:00:03)

3. Tech Industry Evolution and Innovations (00:03:27)

4. Enhancing Customer Support With Chat Platforms (00:17:05)

5. Customer Collaboration and Software Integration (00:24:19)

6. Enhancing Customer Experience With AI (00:31:15)

7. Effective Customer Engagement Strategies (00:41:24)