Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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Navigating the Customer Experience


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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Customer Experience Goals with the CX Goalkeeper


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Customer Experience Goals with the CX Goalkeeper
Gregorio Uglioni
It's all about Customer Experience, Innovation, Business & Digital Transformation and Leadership. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for the “right” resources (e.g. latest insights, best practices, methods, ...) ... ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and perhaps in your ...
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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CX-Talks - Insights, Technologie und Management für bessere Customer Experience
Peter Pirner (i-CEM)
CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


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The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders
Rob Markey, Bain & Company partner and customer experience expert
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders
Walker Information
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
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101 Innovation Hacks - Der Customer Experience Podcast - wir machen eure Kunden glücklich!


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101 Innovation Hacks - Der Customer Experience Podcast - wir machen eure Kunden glücklich!
Adam Egger
Möchtest du lernen, wie du Kundenprobleme schneller und mit mehr Spaß lösen kannst? Möchtest du lernen, wie man großartige Kundengespräche führt? Möchtest du lernen, wie Design Thinking das Kundenerlebnis (CX) verbessern kann? Möchtest du lernen, wie du die größten und teuersten Fehler vermeidest, die bei der Einführung neuer Produkte oder Dienstleistungen gemacht werden? Adam Egger und Peter Dern helfen Menschen auf der ganzen Welt millionenschwere Projekte erfolgreich umzusetzen. Lernt von ...
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.
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Quinn Byrne Coaching » customer experience

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Quinn Byrne Coaching » customer experience
Michael Byrne
Customer Experience & Employee Engagement
James Dodkins talks with customer experience rockstars about delivering a rockstar customer experience.
Welcome to Menachem Gottlieb, where amazing things happen. Cover art photo provided by Carl Raw on Unsplash: https://unsplash.com/@carltraw
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Above & Beyond: Stories and Big Ideas about Customer Experience

Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
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The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals


Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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IBM Customer Experience Analytics


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IBM Customer Experience Analytics
IBM Customer Experience Analytics
Podcast by IBM Customer Experience Analytics
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Keep Smiling: The E-Commerce Customer Experience Podcast

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Keep Smiling: The E-Commerce Customer Experience Podcast
SellerSmile
Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you ge ...
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
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CX Show: Conversations on Customer Experience


The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
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InspireCast Customer Experience Podcast


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InspireCast Customer Experience Podcast
Quadient - Mirza Baig
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
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The Unicorn Experience: A Diary of Customer Success Stories


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The Unicorn Experience: A Diary of Customer Success Stories
Matteo Trisolini
The truth is that Customer Success is not just about amazing experiences and success stories. Here we dive into what did not work, how we could fix it together and the role your Company Culture plays into turning Transactions into Experiences 😜 and delivering amazing Customer Experience #customersuccess #customerexperience Cover art photo provided by Boudewijn Huysmans on Unsplash: https://unsplash.com/@boudewijn_huysmans
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Discussing Stupid: Talking Digital Customer Experience


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Discussing Stupid: Talking Digital Customer Experience
Virgil Carroll
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience


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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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Elevating the Customer Experience: A podcast from Nuance


Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COV ...
The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your compan ...
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CX For CXOs: Customer Experience, MarTech and Digital Truths


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CX For CXOs: Customer Experience, MarTech and Digital Truths
Namrata Balwani
From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
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The Sense-sational Customer Experiences Podcast

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The Sense-sational Customer Experiences Podcast
Training for Results
Explore the idea that everything your customer knows about you is from input from their five senses.
People love origin stories. And for CX professionals, narratives of customer experience “newbies” growing from humble beginnings into “heroes” can be insightful. Continuing in our series of featuring winners from the Awards International 2022 US Customer Experience Awards, host Steve Walker welcomes Lee Kemp, operations, supply chain, and Customer …
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The Customer Experience Podcast


You may not realize it but you’re already selling your personal brand to people. And your personal brand is directly related to your company’s brand. Today’s guest Dr. Cindy McGovern, helps us understand our personal brands and how they can directly coincide with the brands of our companies. Hear our conversation with Dr. Cindy McGovern, CEO/First …
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


Im CX Management reden wir ja gerne über CX Strategie, Vision, Konzepte der Governance, oder Prozess- und Touchpoint-Optimierung – so im allgemeinen. Und wir wissen, wie wichtig Emotionen für Kundenbeziehungen sind. Vor allem Serviceprozesse können, wenn sie schlecht orchestriert sind, zu reichlich Irritation auf Kundenseite führen. Dies gilt umso …
The CX Goalkeeper had the great opportunity to interview Annette Franz LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience Highlights: 00:00 Game Start 01:25: Annette Franz’s Introduction 02:42 Annette Franz’s Values 03:51 Where did the idea of the new book come from? 05:25 The 10 principles in the bo…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


Is your idea of an ideal evening a nice meal at home and a book or a Netflix queue? Or would you rather be at a cocktail party with people from all walks of life exchanging stories or jumping up and down to a throbbing beat in the middle of a crowded dance floor? How you answer this question is one of many ways that you can explore your personality…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


Dr. Michelli explains how to use the Kano model to prioritize design features that remove dissatisfiers, increase satisfiers, and add delighters as you create a new product or experience.توسط Dr. Joseph A. Michelli
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Navigating the Customer Experience


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171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss
34:11
Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth on March 01, 1958 and from that very second has been earmarked to be a healer. The family he was born into, was in chaos, and in many ways was counting on his arrival to bring health …
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


In this episode, Bryan Rutberg, founder and principal of 3C Communications, shares how and when to advocate on behalf of the customers you serve, and Rob Markey discusses how enhancing relationships with customers and prioritizing frontline employees' learning opportunities builds rapport vs. merely building up scores. If you’d like to provide feed…
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101 Innovation Hacks - Der Customer Experience Podcast - wir machen eure Kunden glücklich!


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#14 - Wir sind gescheitert
20:25
Heute zeigen wir euch wie oft wir schon gescheitert sind in unseren Projekten und was wir daraus gelernt haben. #cx #innovation --- Send in a voice message: https://anchor.fm/101innovationhacks/message
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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You're Never Too Big For Change
28:43
Change is not easy. It’s human instinct to become comfortable with “what you know.” But sometimes a change is necessary – when CX professionals notice a problem, or recognize a way to make the customer’s experience better, their instinct is to find solutions to improve how they interact with customers. And a large global technology company needs a …
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The Customer Experience Podcast


The amount of technology we have at our fingertips is vast and wide. It’s also underutilized in enhancing the customer experience. Today’s guest, Corey Shelton, helps us understand how we should be utilizing the technology we have to improve our customer experience from a digital perspective to gather data that can be utilized into actionable insig…
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Customer Experience Goals with the CX Goalkeeper


The CX Goalkeeper had the great opportunity to interview Adrian Brady-Cesana LinkedIn Headliner: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles Podcast Highlights: 00:00 Game Start 00:38 Adrian’s introduction 2:36: CX Chronicles 05:53 Adrian’s Values 11:04 The Team 18:43 The tools 25:12 The Processes 32:32 T…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


We hope you enjoy today's show. If you do, could vote for us in the People's Choice Podcast Award? It doesn't take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. I am grumpy about customer experience these days. Recently, I vented a bit of my frustration on LinkedIn an…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


What's so great about the customer experience at Zappos? What can you learn from the quirky company? Dr. Michelli offers five powerful human experience lessons.توسط Dr. Joseph A. Michelli
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The Customer Experience Podcast


In some businesses, if you’ve been around for 40 plus years, you should probably think about either retiring or getting an educational refresh on the business. In tech, it couldn’t be more different. The industry is made of natural learners who gravitate towards using the latest and greatest tools available. Today’s guest has used their ability to …
Building CX programs from scratch is never an easy task. And the endeavor usually starts with the vision of a single person that sees the benefits of CX and agrees – or is appointed – to spearhead the project. And that includes a lot: program planning, gaining support throughout the organization, putting convincing metrics in place, and a whole lot…
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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#66 LinkedIn und TikTok richtig nutzen für Digitale Geschäftsmodelle. Roger Basler (Mr. Linkedin) im Gespräch mit Peter Pirner (i-CEM)
35:20
In der heutigen Folge geht es um digitale Geschäftsmodelle und wie man LinkedIn und TikTok nutzen kann, diese noch erfolgreicher zu machen. Zu Gast ist Roger Basler, einer der bekanntesten LinkedIn Business Influencer aus der Schweiz. Und er erzählt uns auch, wie er TikTok für sich entdeckt hat. Die letzten Wochen habe ich zunehmend TikTok unter di…
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Customer Experience Goals with the CX Goalkeeper


The CX Goalkeeper had the great opportunity to interview Bruno Guimarães LinkedIn Headline: CX Solution Strategist Brazil | Founder - Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento Father Highlights: 00:00 Game Start 00:56 Bruno’s Introduction …
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


We hope you enjoy today's show. If you do, could vote for us in the People's Choice Podcast Award? It doesn't take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. Ho…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


Dr. Michelli looks at 5 lessons from The Ritz-Carlton Hotel Company that can help you elevate your customer experience.توسط Dr. Joseph A. Michelli
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The Customer Experience Podcast


When you’ve been in the business of customer experience for nearly two decades, you’ve seen every interaction of what CX can mean at the individual and corporate level. The “why” behind CX and the importance of is as simple as making happiness a habit. Keeping your team running smoothly so they’re happy and keeping your clients in the know so they’…
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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The CX Book of Knowledge
21:44
Today’s technology allows for peer-driven collaboration on an unprecedented level. People from across the globe can create knowledge resources on Wikipedia, or develop software on GitHub and share it with the world. There are even ways to create art and music collaboratively online. So it only makes sense that a group of CX pros decided that the cu…
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Navigating the Customer Experience


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170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart
28:57
Laura Stewart is the Vice President of Canada's Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, Laura has turned her attention to helping other Real Estate Agents achieve top tier success through content creation. Now the owner and operator of From the Ground up Me…
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The Customer Experience Podcast


While it may seem simple, member and employee experience is a difficult prospect to manage. There are many personalities, wants and needs to balance. By taking the time to spend time with people to hear them, understand their perspectives and walk the journey of finding their needs, you build a roadmap of creating a culture that translates to satis…
The CX Goalkeeper had the great opportunity to interview Maxie Schmidt LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals Highlights: 00:00 Game Start 00:39 Maxie's Introduction 03:20 Maxie's Values 04:30 The broader CX landscape (Value, 07:28 Value for Custom…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


We hope you enjoy today's show. If you do, could you vote for us in the People's Choice Podcast Award? It doesn't take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. There is a compelling and interesting Sci-Fi show on Netflix called “The OA.” But I don’t recommend wat…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


Dr. Michelli takes you to Seattle, Washington, and the Pike Place Fish Market where he offers three lessons for engaging team members and customers.توسط Dr. Joseph A. Michelli
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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Trends in Patient Experience
37:22
Health is a deeply personal topic and these last few years have pushed healthcare institutions into making unprecedented changes in how they deliver that care. Naturally, this has had an impact on the patients’ experience. XM professionals in healthcare institutions must be mindful that patients are NOT customers, and design programs accordingly to…
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The Customer Experience Podcast


Can you imagine doubling or tripling engagement on your social media? Maybe it’s not as hard as you think. Take it from somebody whose operations have had an average of 180-240% increase in engagement for customers, boasts a 98% sales conversions and even reigned in an unfathomable 12,000% increase for the likes of monster personality, Gary Vaynerc…
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CX-Talks - Insights, Technologie und Management für bessere Customer Experience


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#65 Das leisten DXPs für die Optimierung der Customer Experience. Katrin Cyrys (Liferay) zu Gast bei Peter Pirner (i-CEM)
31:34
In der heutigen Folge geht es um DXPs - Digital Experience Platforms. Wir zeigen, wo sie eingesetzt werden und worauf man bei einer Entscheidung für eine DXP unbedingt achten sollte. Alles wie immer einfach und ohne viel Fachchinesisch erklärt. CX-Talks deckt die Themen Insights, Technologie und Management im CX Bereich ab. Und CX-Talks soll unterh…
The CX Goalkeeper had the great opportunity to interview Miles C. Thomas LinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22 Highlights: 00:00 Game Start 01:18 Miles' Introduction 02:28 Miles' Values …
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


We hope you enjoy today's show. If you do, could vote for us in the People's Choice Podcast Award? It doesn't take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers! To vote, please click here. Usually, we have one pickle per podcast. However, today’s podcast has two pickles per podcast. Sure, it’s s…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


Dr. Michelli outlines 5 commonalities of "best-in-class" customer experience (CX) and encourages you to compare yourself against them.توسط Dr. Joseph A. Michelli
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The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders


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Ep. 202: Carolyn Saunders | Customers Want to Be Heard: Can You Use Feedback to Build Relationships?
38:25
In this episode, Carolyn Saunders, former senior vice president, Consumer & Small Business (Retail), International Banking, for Scotiabank and current Bain external advisor, and Rob Markey discuss how enhancing relationships with customers and prioritizing frontline employees’ learning opportunities builds rapport vs. merely building up scores. If …
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101 Innovation Hacks - Der Customer Experience Podcast - wir machen eure Kunden glücklich!


Egal woran du arbeitest, bau es nicht. Versuch zuerst Gründe zu finden warum deine Idee scheitert und teste diese super-günstig. #innovation #ux #productdevelopment #productmanagement --- Send in a voice message: https://anchor.fm/101innovationhacks/message
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


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The Consistent Experience
27:52
If you’re a CX pro for small or medium size company, you already know the challenges in designing and delivering the best possible experience for your customers. But what about companies that have multiple locations? What about a company like Starbucks which has over 33 thousand locations? How do they deliver such a consistent experience across so …
It would be different to receive a marketing email asking you to respond with a “1” for more information on a topic. The campaign most likely wouldn’t have the ROI a brand would be looking for. For SMS marketing, that’s exactly what’s happening… and it’s working. Texting is the latest marketing funnel focused on personalization and data gathering. …
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Customer Experience Goals with the CX Goalkeeper


The CX Goalkeeper had the great opportunity to interview Dennis Wakabayashi LinkedIn Headline: Global Voice of #CX | Connector of people and resources to transform business | Digital Marketing Instructor | Author | Industry MC and Keynote Speaker Highlights: 00:00 Game Start 00:24 Dennis' introduction 01:00 Dennis' values 02:30 My family 05:00 My p…
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The Intuitive Customer - Improve Your Customer Experience To Gain Growth


When I was still a lad, around 10, I brought home a school report that read, “Colin is the class clown.” I am still proud of that report card to this day. Humor is an essential part of life and, surprisingly enough, business. There are numerous ways to use humor to your advantage in your customer strategy. You might have heard the phrase, “Laughter…
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time


Are tracking customer input that leads to behavioral improvement? Dr. Michelli outlines key sources of customer feedback and how to leverage them for customer experience success.توسط Dr. Joseph A. Michelli
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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders


We’ve had some great guest on the show recently and the importance of the employee experience has started to emerge as a notable topic. Many guests emphasize the need for companies to empower and trust their employees to make decisions that improve the customer experience. In this episode of our “Turn Back Time” take home value series, producer Chr…
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The Customer Experience Podcast


We go through life with a million different moments that shape who we are, our experiences and how we interact with others. How do we differentiate between what matters and what doesn’t? It’s about the confluence of competition, commoditization and digital transformation. I’m Ethan Beute, Chief Evangelist at BombBomb, here to give you three specifi…