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محتوای ارائه شده توسط Telecom Reseller. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Telecom Reseller یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/in-her-ellement">In Her Ellement</a></span>
AI and digital expert Suchi Srinivasan and fintech practice leader Kamila Rakhimova from Boston Consulting Group (BCG) talk to the women at the vanguard of business, digital, and technology. They’re digging into how these powerhouse leaders got where they are—everything from the joy of projects gone right to the realities of family responsibilities. And crucially, asking: what was that moment you knew you weren't merely getting there...you had arrived? That's when you know you're in your element.
Leonard Joseph DiMiceli of RYTHMz at Channel Vision Expo 2024, Podcast
Manage episode 450200464 series 2674324
محتوای ارائه شده توسط Telecom Reseller. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Telecom Reseller یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
$1,000 to $2,000 a day. That is the type of revenue MSPs are achieving with RYTHMz and RYTHMz enables MSPs to enter the event space. Leonard Joseph DiMiceli, Channel Chief, RYTHMz, spells it out RYTHMz Wi-Fi leverages cutting-edge networking hardware and software-defined networking (hashtag#SDN) principles to deliver fast, secure internet connections. SDN allows for the dynamic, programmable management of network resources, enabling intelligent routing and optimized traffic flows. Multi-Access Edge Computing (MEC) allows latency-sensitive applications to be executed closer to users, improving performance and user experience. Dynamic Spectrum Sharing (DSS) enables seamless transitions between wireless networks, enhancing network capacity. These key software elements come together in RYTHMz Wi-Fi hardware, which features portable, compact, and ruggedized options, all with advanced antenna systems to extend optimized coverage. Our industry-leading hardware and software ensure high-speed, consistent, responsive connectivity in any environment.
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51 قسمت
Manage episode 450200464 series 2674324
محتوای ارائه شده توسط Telecom Reseller. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط Telecom Reseller یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
$1,000 to $2,000 a day. That is the type of revenue MSPs are achieving with RYTHMz and RYTHMz enables MSPs to enter the event space. Leonard Joseph DiMiceli, Channel Chief, RYTHMz, spells it out RYTHMz Wi-Fi leverages cutting-edge networking hardware and software-defined networking (hashtag#SDN) principles to deliver fast, secure internet connections. SDN allows for the dynamic, programmable management of network resources, enabling intelligent routing and optimized traffic flows. Multi-Access Edge Computing (MEC) allows latency-sensitive applications to be executed closer to users, improving performance and user experience. Dynamic Spectrum Sharing (DSS) enables seamless transitions between wireless networks, enhancing network capacity. These key software elements come together in RYTHMz Wi-Fi hardware, which features portable, compact, and ruggedized options, all with advanced antenna systems to extend optimized coverage. Our industry-leading hardware and software ensure high-speed, consistent, responsive connectivity in any environment.
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51 قسمت
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×Catching up with Alan Rihm, Parallel Universe Podcast, Identify three to five to seven people who just ooze your values and culture and ask them to help you as CEO “Culture isn’t beer trucks and happy hour,” Alan Rihm. In this edition of the Parallel Universe, we’re thrilled to welcome entrepreneur and cloud innovator Alan Rihm. Many in the Telecom Reseller know Alan as the founder and chief executive officer of CoreDial. “I mean, those things are kind of like, yeah, they’re fun, and they’re great. But it’s everything from being able to communicate to what your culture is. What are your values? Having a culture team. It’s not expensive. It’s not difficult to do. Identify three to five to seven people who just ooze your values and culture and ask them to help you as CEO.” In this way, Allan explains, an organization can achieve “audacious goals.” In this episode, Alan describes his journey in the technology sector, offers his opinion on the industry’s love affair with AI, and shares some ideas on what companies need to do to build a winning and sustainable culture. To top it off, Alan previews his latest project and describes how he intends to change the dynamics around sales and marketing.…
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Telecom Reseller / Technology Reseller News
“One of the things that we’re seeing is that there are far more buyers in the market than there are sellers,” says Hartland Ross, an M&A advisor, digital marketing strategist and founder and president of eBridge Marketing Solutions, a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies. “It becomes a competitive situation to try to secure an opportunity. “For those who are saying, hey, I’ve got this great idea. I’m going to grow my business through acquisition. I’m going to roll up some MSPs. They hear that, geez, if I do that, the values will increase. It all sounds great, except for the fact that everybody’s got the same idea. So, how do you differentiate yourself as a buyer relative to all the other buyers that a seller has to evaluate? We heard just the other day through some partners of ours that they had, get this, 400 NDAs on one deal. I mean, it’s just astounding to think that your chances of getting a deal in those instances are so low.” This podcast will explore the complexities of buying an IT company or MSP, providing invaluable insights for anyone considering the purchase of an MSP or IT services organization. Attendees can expect this session to cover: The importance of building trust from the start Key due diligence elements unique to MSPs How to quickly qualify for opportunities How to achieve alignment of objectives, valuation, and deal terms How to avoid deal fatigue and navigate to a successful close Less well-known pitfalls to avoid and opportunities to explore during an acquisition Hartland Ross is an M&A advisor, digital marketing strategist, and founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies. Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999. He is well recognized and regarded in the IT services industry and to date has worked with thousands of IT firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and connections. About eBridge Bridge Marketing Solutions is a digital marketing agency that drives organic growth for IT service firms including MSPs, web hosting companies, infrastructure as a service providers as well as data center operators. eBridge has another division, The Host Broker which is focused on inorganic growth through M&A servicing these same IT service firms.…
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Telecom Reseller / Technology Reseller News
Enterprise Connect 2025 Offers Vendor Neutral Learning, Experiencing and Exploring, Podcast, New Impact Summits, Case Studies Offered, “You’re going to hear all sides, and you have a chance to talk to all sides” “That’s what attendees and our enterprise friends tell us constantly that’s the biggest value of all for them is that I can meet all my vendors in one go just by hitting this event,” says Erik Krapf, General Manager and Program Co-Chair, Enterprise Connect Publisher. “The information, going to get is going to be vendor-neutral. I’m not going to get a story that you must buy from this person, or that only this company has the right technology to solve this problem. You’re going to hear all sides, and you have a chance to talk to all sides.” In this podcast, Eric discusses the upcoming Enterprise Connect 2025, in Orlando’s Gaylord Palms, Orlando, Florida, March 17-20, 2025. Insights Mike Massimino, Former NASA Astronaut, NY Times Bestselling Author, and Columbia University Professor is a keynoting. Featured speakers include Ilya Bukshteyn , Microsoft, VP, Microsoft Teams Calling, Devices and Premium Experiences , Pasquale DeMaio , AWS, Vice President, Customer Experience Services , Anurag Dhingra , Cisco, SVP & GM , Smita Hashim , Zoom, Chief Product Officer , Duncan Lennox , Google, VP and GM of Applied AI , and Kira Makagon , Ring Central, Chief Innovation Officer . Impact Summits Erik discusses a new feature called Impact Summits. As we learn, these special sessions are designed to give attendees a complete view of Customer Engagement , AV & Video for True Collaboration and Case Studies in Communications Strategy . Enterprise users face the challenges of making long-term investments and performing smooth migrations while keeping everything secure. A vendor-neutral environment, real-world case studies, and front-line people who have direct experience with these challenges. “We’ve got an AI track that’s got several sessions on it that deal a lot with the kind of, you know, where’s the technology going. AI is also going to be a major component of some of the other tracks, contact centers where we know AI is seeing its early use cases… We’ve got several sessions, including a case study with Fannie Mae, the mortgage finance company, and how they’re rolling out their AI assistant and some really good real-world stories from some great speakers there.” www.enterpriseconnect.com…
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Telecom Reseller / Technology Reseller News
SkySwitch Customer Journey: SkySwitch Partners Access A Brandable Marketing Kit Site, Podcast, SkySwitch Partners have an easy-to-use marketing resource that pulls together marketing needs “We have a brandable marketing kit site for our SkySwitch partners, and we’ve grouped our assets into two categories,” says Jessica Campas, Director of Marketing for SkySwitch. “We have our core marketing campaign kits, which cover our core products, and logos. It’s got product mock-up images, brandable data sheets for social posts, social media graphics, and we also have vertical campaign kits.” In this segment of our multipart podcast series on the SkySwitch customer journey, we dive into the challenges of marketing. Many entrepreneurs are self-starting people for whom sales, the process of selling, comes naturally. Marketing, however, can be a challenge. SkySwitch offers a simple-to-access site where all the needed tools are easily available. Committed to white labels, the tool kit enables a partner to promote their brand. At the same time. We learn how SkySwitch shares a hard-won understanding of verticals so that partners can enter new spaces with effective and appropriate materials. “There are a lot of different verticals out there and they all have different needs and you have to pitch your product in a way that fits those specific needs. We have these vertical campaign kits as well to help our partners break into those different industries.” About SkySwitch This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology. Visit www.skyswitch.com SkySwitch Customer Journey…
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Telecom Reseller / Technology Reseller News
Pots and Shots, The Rising Cost of Aging Infrastructure, TELCLOUD Podcast, When you start looking into it, it’s not only an issue here in the United States, it’s a global issue. There’s over one billion lines left globally that need to be converte d “It’s those last of the legacy equipment out there that still requires a POTS line that is the issue,” says Jake Jacoby of TELCLOUD . “When you start looking into it, it’s not only an issue here in the United States, it’s a global issue. There’s over one billion lines left globally that need to be converted.” In this episode, Doug and Jake dive into the rising costs of maintaining outdated copper infrastructure. As POTS lines age, businesses are facing skyrocketing expenses, making them as unsustainable as a cheap tequila hangover. Jake shares insights into why this trend is accelerating and how TELCLOUD helps resellers offer cost-effective solutions to their customers. “It’s more than just equipment. It’s the entire business. It’s a business model. One of the things that really makes TELCLOUD different is that our business model where we’re never going to compete with our resellers. We enable them to really be successful in this business all the way from sales collateral to being able to go out and talk to the customers, uncover the needs, to the equipment that they’re going to need, to the integration, to their backend systems, to installation support, technical support, and even billing. It’s really a complete solution for these resellers to be successful in this business.” Join us in Part 2 of our ongoing podcast series as we blend industry expertise with a splash of fun—because, like a fine liquor, great conversations are meant to be savored. Visit www.telcloud.com About TELCLOUD TELCLOUD, the global leader in white label POTS line replacement, enables channel partners worldwide to grow their businesses with our customizable and scalable Communications Platform as a Service (CPaaS). Exclusively designed for telecommunications providers, resellers, and MSPs, we offer a fully supported backend that seamlessly integrates with existing business infrastructures across global markets. Our no single point-of-failure approach ensures 99.999% reliability, utilizing a unique redundancy in connectivity, power, and global networks. With simple setup, streamlined deployment, and wholesale pricing, partners can quickly realize new multiple recurring revenue opportunities, gaining exceptional business value while providing cost-effective savings to their customers.…
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Telecom Reseller / Technology Reseller News
1 SkySwitch Customer Journey: Understanding and selling SkySwitch’s extensive product line, Podcast 13:34
SkySwitch Customer Journey: Understanding and selling SkySwitch’s extensive product line, Podcast, The goal is for everyone to be successful Customer Journey Podcast Series “The goal is for everyone to be successful”, Steve Hudson, UCaaS SME II of SkySwitch. “I’m here to help our partners out right from the beginning when they first come on board, all the way. We have a team here that can help them out. I’m here as a technical resource to help our partners succeed.” In this third segment of our SkySwitch Customer Journey series, we dive into product. The challenge is connecting the product with the end user customers, and the shape of the challenge is not always clear. Channel Partners sometimes have limited information on how, when and where to apply available technologies and limited knowledge or technical bandwidth on implementation. Steve and his team work to remove those barriers. And that work begins from the beginning of the partner relationship. In this podcast, we look at SkySwitch’s UC Client, which Steve describes as a “Swiss Army knife”, a versatile, robust tool with a lot of problem-solving built in. We look at: Omni-Channel Contact Center Solution Business SMS Solutions Teams Connector – MS Teams connectivity to our PBX Steve also discusses a very vital program of partner education, training, and product demonstrations. In a very tactile industry, partners get to see how products work and learn about their possible applications. That work is designed to reach front-line partner salespeople so that they can begin matching products to the challenges their customers face, and those matches create partner growth. About SkySwitch This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology. Visit www.skyswitch.com SkySwitch Customer Journey https://youtu.be/01kRmtuarjA…
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Telecom Reseller / Technology Reseller News
Welcome to POTS & Shots with Jake,TELCLOUD Podcast: POTS replacement is a global issue, There are over 1 billion lines left globally that need to be converted Week 1: POTS Replacement: a Challenge and an opportunity “POTS replacement is a global issue,” says Jake Jacoby of TELCLOUD . “There are over 1 billion lines left globally that need to be converted. That’s the opportunity for a reseller because this legacy equipment isn’t going away as fast as the POTS lines are going away.” In this inaugural episode of POTS & Shots with Jake , host Doug Green from Technology Reseller News / Telecom Reseller sits down with Jake, the CEO of TELCLOUD, to introduce this new podcast series. They discuss the inspiration behind “Shots and POTS,” share insights into TELCLOUD’s mission, and preview the engaging, informative content that telecom resellers can expect in future episodes. Join us as we blend industry expertise with a splash of fun—because, like a fine liquor, great conversations are meant to be savored. Visit www.telcloud.com About TELCLOUD TELCLOUD, the global leader in white label POTS line replacement, enables channel partners worldwide to grow their businesses with our customizable and scalable Communications Platform as a Service (CPaaS). Exclusively designed for telecommunications providers, resellers, and MSPs, we offer a fully supported backend that seamlessly integrates with existing business infrastructures across global markets. Our no single point-of-failure approach ensures 99.999% reliability, utilizing a unique redundancy in connectivity, power, and global networks. With simple setup, streamlined deployment, and wholesale pricing, partners can quickly realize new multiple recurring revenue opportunities, gaining exceptional business value while providing cost-effective savings to their customers. https://youtu.be/e7ev4O82Rcc?si=EhwCcpoCQ3-ex5bs…
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Telecom Reseller / Technology Reseller News
Ray Pasquale says that he believes in the free market and thinks that the unregulated VoIP market has been an engine of creativity. Ray believes that a recent decision in California represents an unraveling of the Pulver Order . While consumer protections might be well intended, Ray thinks that the consequences of the new rules might be to raise compliance costs to a point where competition is priced out of the market. About Unified Office Unified Office is a leading communications technology company, constantly innovating to help our MSP resellers and their Small to Medium-sized Business (SMB) customers stay ahead in a rapidly changing world. Our unique Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol™ (HQRP™) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office’s patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business’s operational workflows in real time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for SMBs, so they can focus on running their business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness. For more information, visit www.unifiedoffice.com . About Raymond J. Pasquale, Founder and CEO, Unified Office Ray Pasquale Ray has spent the last 20+ years as an entrepreneurial technology professional. He has extensive sales and customer engineering experience along with proven management team leadership in dynamic, emerging technology companies. Recently Ray played a key leadership role in professional and customer services, business development, pre-sales and technical marketing while at Sonus Networks, a market leader in Voice over IP technologies. Ray was a founding member of Sonus’s services organization, recruiting many of its most senior members. From 1996 until 1999 Ray was a key technical leader and sales consultant for Cascade Communications’ worldwide sales organization. During his tenure Cascade was purchased by Ascend Communications. Ascend, a leader in remote access technologies for the Internet market, was subsequently absorbed by Lucent in a merger. Prior to 1996, Ray’s tenure with Digital Equipment Corp. included positions as Senior Consultant for Worldwide Network Operations, and Technical Leader and Senior Consultant for the Network Products Group. Ray’s commitments to excellence and ideas were recognized by Digital. Mr. Pasquale received a Customer Satisfaction Award, Storage Systems Excellence Award, and Delta Ideas Recognition Award. He attended the University of Maine.…
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Telecom Reseller / Technology Reseller News
John Bright “And I developed this set of tools to relieve clinicians from the burden of data entry at the point of care, hospitals, outpatient clinics, so on,” says John Bright, Founder and Managing Director, of Med Claims Compliance (MCC). “That’s what we do. We call it a technology-enabled service because we’re providing a service with the technology.” With 80% of medical bills containing errors and costing Americans $210 billion annually , the healthcare industry faces a crisis in documentation, coding, and revenue accuracy, despite huge technological advancements in the industry. Nearly 75% of healthcare professionals say the time or effort needed to complete clinical documentation hampers patient care. Over 77% of healthcare professionals report working after hours due to excessive documentation demands. That’s why AI-driven solutions, paired with human expertise, are becoming essential for reducing these costly inefficiencies. It’s estimated that AI could solve the healthcare sector’s $500 billion annual administrative problem . In an industry increasingly reliant on technology, ensuring that AI is guided by human expertise is key. Med Claims Compliance leverages AI and Human-in-the-Loop (HITL) Machine Learning to transform medical claims processing . “It’s a SAS model. The service is that we can generate correct, compliant medical records at the point of care for a doctor who is using his voice or her voice in an ambient multi-speaker scenario with a patient. And then we can code it correctly according to federal guidelines in the US or the national health system in the UK or Canada. Then, we can compliance check it according to the program integrity compliance guidelines that health payer, government payer, private payer has. And then we can produce it to the end user clinician and tell them, you know, here’s how you bill your claim correctly. Here’s how you’re in the lanes or outside of them after we’ve told you what the coding is that you should use in your billing forms. And that’s the service we provide. We just use pure technology about 90% to do that successfully and accurately. That’s what we do.” About Med Claims Compliance: One of healthcare’s biggest challenges—inefficient, error-prone clinical documentation and billing processes—is the task that Med Claims Compliance (MCC) has tackled. In an industry increasingly reliant on AI, Med Claims Compliance stands out with its Human-in-the-Loop Machine Learning (HITL-ML) technology, which ensures that AI is guided by human expertise to prevent costly errors. With over a decade of development, MCC has successfully partnered with major institutions, including Medicare and the VA, to streamline healthcare operations, reduce provider burnout, and improve patient care. By blending innovation with accuracy, MCC helps healthcare providers navigate the complexities of compliance and revenue management, positioning itself as a leader in responsible AI within the healthcare sector. Med Claims Compliance, based in Austin, TX, and founded by John T. Bright, is revolutionizing how healthcare is delivered, processed, and paid. About John Bright: John T. Bright is an accomplished healthcare technology executive with extensive expertise in developing and implementing advanced medical claims processing systems. As the founder and CEO of Med Claims Compliance Corporation (MCC), John has been instrumental in the creation of innovative healthcare technology solutions, including VetPoint™, CliniPoint™, and RemitOne™. His leadership has guided MCC to provide…
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Telecom Reseller / Technology Reseller News
SkySwitch Customer Journey: Inside SkySwitch’s Onboarding Excellence, SkySwitch stands out in the UCaaS space, this conversation is packed with valuable takeaways to help you hit the ground running Customer Journey Podcast Series “Our company is successful because our partners meet with customers,” says William Brister, SkySwitch’s Director of Onboarding. “That’s the way we do our onboarding. We meet with the partner. It ends up being hours and hours that we spend with them during the onboarding process during that 9 to 12-week period. If they, if they need additional training or they want to go back through a subject, you know, they can come back to onboarding. We’re not only in that nine to 12-week period, but we’re also helping the partner navigate later, even later, if they need additional training. Now, with Sky Switch, when you become a partner, there are a lot of resources and people to talk to.” Join William and Technology Reseller’s Doug Green as they dive into SkySwitch’s comprehensive onboarding process. In this episode, they discuss how SkySwitch equips its partners for success from day one, sharing insights into the tools, resources, and personalized support provided throughout the journey. Whether you’re a new partner or curious about how SkySwitch stands out in the UCaaS space, this conversation is packed with valuable takeaways to help you hit the ground running. About SkySwitch This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology. Visit www.skyswitch.com SkySwitch Customer Journey…
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Telecom Reseller / Technology Reseller News
CPaaSAA releases Playbook “Instead of talking about technology and who the best stack and who has the best features, we're now seeing that all the vendors in the entire industry and the analysts are talking about customer experience, says Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance (CPaaSAA). “We're focusing more on business outcomes.” In this podcast, Rob is joined by CPaaSAA Managing Partner Kevin Nethercott as we discuss the organization’s release of an industry Playbook. The Playbook offers 99 use cases of real MSPs and Service Providers who adopted an outcome-focused approach and transformed their businesses. The shift is centered on using technology as a tool to achieve CX and EX outcomes. Instead of being trapped in an industry with declining prices and vanishing opportunities, these organizations reinvented themselves into growth and margin engines. “What we need are commercially available applications that we know that can sell on the market,” adds Kevin. We've curated 99 use-case applications that we know are already making money… Most of these are almost entirely being deployed by service providers. And so it's an interesting way to take your installed base, layer on a revenue-generating application that you know works because we've proven it elsewhere in the world, put your brand on it, and take that to market.” Visit www.cpaasaa.com…
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Telecom Reseller / Technology Reseller News
SkySwitch Customer Journey: From Prospect to Partner, Podcast, The power of white-label UCaaS for business growth and how it helps MSPs, VARs, ILECs, Interconnects, and ISPs expand their offerings Customer Journey Podcast Series “Ultimately, we're trying to be our partner's one-stop shop. for their telecommunications needs and then give them the ability to manage their customers, both contractually and as well as controlling their profitability,” says SkySwitch Channel Account Executive Rudy Kubin. “Ultimately, our partners get to build equity within their business, offer their customers a service, and they're able to support that customer throughout the partnership and throughout the service with their customers.” In the podcast, SkySwitch’s Rudy Kubin, and Technology Reseller's Doug Green dive into the prospecting and sales stage of the SkySwitch Customer Journey. We discuss the power of white-label UCaaS for business growth and how it helps MSPs, VARs, ILECs, Interconnects, and ISPs expand their offerings while unlocking new revenue streams. We’ll also look at the streamlined sales process that makes partnering with SkySwitch a game-changer. About SkySwitch This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology. Visit www.skyswitch.com SkySwitch Customer Journey https://youtu.be/p27vTGPT34E…
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Telecom Reseller / Technology Reseller News
On Tuesday, we reported that Alianza, Inc. signed a Definitive Agreement to Acquire Metaswitch from Microsoft https://lnkd.in/gJCgU596 In this short interview, Jon Brinton gives us his take on the news. Brinton says that for service providers, the NetSapiens platform is a preferred choice for organizations migrating from Metaswitch. “We're champions of the independent service provider community. We give them a platform that's fully brandable because of that sessions-not-seats models. They have very good pricing power or very high margin capabilities that they can achieve. with our platform. And we've got a proven track record of success with over 225 partners globally. We are on the road to 6 million. We're adding about 100,000 users a month. That growth clip hasn't changed, except that we continue to add some great new partners to our community that help us to multiply that story even further as they take the NetSapiens platform to market.”…
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Telecom Reseller / Technology Reseller News
Computer Instruments Thinks We Can Do Better If you ask nothing more than “How can I help you today?” you are off to a good start. The simplicity of that question should be the foundation for building the intelligence behind your AI Attendant. Listen to contact center conversations and concentrate on repetitive responses. An AI Attendant is an educated Voice Chat Bot, and it’s your challenge to make sure it has, at its disposal, everything it needs to answer the call. To do that correctly, below are five questions you should ask to discover and define the purpose of the AI Attendant. Detta Donoghue, Director of Strategic Alliances at Computer Instruments, tells us about a familiar bad auto attendant experience with a local utility company. Detta shows us a different path that her company has developed that sees the AI-assisted attendant greet callers with a more customized experience, and ultimately better CX. Visit https://instruments.com/…
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Telecom Reseller / Technology Reseller News
Join us as we explore the cutting-edge world of software innovation with David Hirschfeld, CEO & Founder of Tekyz Inc., a leader in AI-driven solutions and transformative methodologies for startups and established businesses alike. From their groundbreaking Launch 1st Methodology—designed to help startups achieve product-market fit with minimal risk—to bespoke AI transformation and workflow automation services, Tekyz is redefining how businesses harness technology for growth. We’ll dive into the expertise of founder David Hirschfeld, a 35-year veteran of the tech industry, as he shares insights into AI’s role in reshaping industries, strategies for scaling startups, and his passion for fostering innovation. Whether you’re an emerging entrepreneur or a seasoned professional, this conversation promises actionable strategies and a glimpse into the future of tech-enabled business success. At Tekyz, we specialize in delivering innovative software solutions, automating workflows, and AI transformation across various industries, including law enforcement, healthcare, real estate, finance, entertainment, etc... Visit www.tekyz.com…
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