Dumbphones – stripped down phones without apps, like the phones we all used 15 years ago – are coming back into style. But there’s a big problem: dumbphones are unlikely to be recycled or refurbished, according to James Murdock, co-founder of Alchemy, the world’s largest circular tech company. His company has refreshed and resold more than six mill…

“Cisco is our partner, customer investor, says Muddu Sudhakar, Co-Founder and CEO of Aisera. “Aisera is a great partner with Cisco on the AI front.” Aisera is one of the over 20 AI-focused acquisitions and investments Cisco has made over the past several years. In this podcast we get a closer glance at what those investments look like. Aisera has b…

Douglas Wadkins, VP of Product Management & Strategy at Opengear, talks with us at Cisco Live 2024 about their smart out-of-band network management solutions being showcased at the event. Key among them are Opengear’s Lighthouse Smart Management Fabric (SMF), Connected Resource Gateway (CRG) and Lighthouse Service Portal (LSP). Opengear keeps your …

“Customers is expectations continue to change,” says Cisco’s Brian Heikes. “Where previously, just having a phone number available was sufficient or an email address you could reach out to, Now customers are expecting more and more for us to meet them in the channel of their choice in the manner that they want, which means asynchronous delivery of …

Podcast previously LIVE at CiscoLive 2024 Philip Meyers of mpro5 at Cisco‘s CiscoLive is the new CEO of mpro5. In this short livestream from CiscoLive, Phil discusses his maraki related products and use cases, focusing on sensor driven actions and ROImpro5. mpro5 is the Process Management App trusted by facilities management, retail and food servic…

Stu Holloway of SmarTrak.ai tells us about SmarTrak.ai‘s road map for Cisco hashtag#Partners to grow revenue with the customers they already have and from the data Cisco already generates. SmarTrak.ai uses hashtag#AI to identify in that data the best hashtag#techrefresh recommendations, a deeper understanding of how power is being used, a strategy …

“I would definitely say keep it simple to start, says Jason Smith, Sales Engineer Supervisor at CallTrackingMetrics. With a staggering 80% of customer service and support organizations projected to utilize generative AI in some form by next year, it’s clear that this technology is poised to transform the way we approach call tracking and customer e…

Integrated Financial Technologies Introduces Organizational Assessment Program to Help Channel Partners Generate New Service Revenues, Podcast Listen as IFT (Integrated Financial Solutions) President Tod Chisholm introduces a new program for MSPs and VARs, who can resell high-margin Operational Assessments to their end-users. Through these assessme…

Healthcare sector endures surge in cybersecurity attacks, faces headwinds in effort to respond, Podcast with David Lee – Vulnerabilities in outdated medical devices further exacerbate risks, enabling remote manipulation by hackers The Sunday TR Podcast David Lee transitioned from a software engineering background to become a harbinger of change and…

SEO and Content Crafted for Telecoms, ClimbCode Podcast, SEO-optimized content ready for use within the TEM industry, aiding businesses in improving their online visibility and lead generation @Doug Green Everyone reading these words has likely experienced the session at the conference, labeled Marcom Track, SEO. The advice offered is vital and hel…

By Chrissy Calabrese, Vice President of Product Marketing at PlayvoxAI in CX, Quality Management and Contact Center Solutions: Why the Contact Center is Here to StayTo say that artificial intelligence (AI) has been written about frequently over the past year would be an understatement. There is probably one area where there are more expectations fo…

“What ChatGPT does, is able to do, is just mind-boggling,” says Daniel Foppen, VP Product and Product Marketing at Convoso, an AI-powered contact center software for sales teams. “And especially with the latest version, the 4.0 model, this is really going to replace a big chunk of customer service agents. That's a full stop. I'm envisioning 20 to 3…

Storied communications brand strives to meet customers where are on the migration path“It's a hybrid setting,” Martin Bitzinger of Mitel. “Some portions are going to be delivered out of the cloud. Other portions are maybe delivered out of some sort of private cloud that could have data sovereignty reasons, that could have security reasons, that cou…

“If you think about it from a cybersecurity perspective, how do you defend as an organization what you don't thoroughly understand?” asks Stephen Aiello, Field CISO at AHEAD. “For most organizations, when you think about the age of a lot of large-scale organizations, they've grown, they have developed over time. A lot of them have grown through acq…

Phone.com’s newest take on AI delivers an enterprise grade solution for the solopreneurYou can’t cut hair and answer the phone at the same time. You can’t cook in a commercial kitchen or grill and take reservations or pick up food orders. You can’t see a client, and take a call and book another client appointment, at the same time. Inbound calls re…

“I'm a very practical person, so I love technology,” says Russell Crampin of Axians. “I love seeing what's new out there, but I always ask the question, so what? How does it help me? How does it help my customers? How can we make money?” In this podcast, Russell outlines the practical side of AI and how AI is already being used to help MSPs, and th…

“Whether it be an old trunk or an analog line from our old days to all of the latest integrations, whether via Zoom, Cisco, Teams, just to mention a few, it's one recording platform, one pane of glass view of all of that data consolidated in one place, meeting all of the customers' global needs as far as, you know, compliance is concerned or data s…

Bre Fernie and Russ Liptzin of HPE Aruba Explore the Power of Wi-Fi 6E, Tech Talks with Bre Fernie Podcast, Unveiling the Next Frontier in Wireless Connectivity“It's like Wi-Fi 6 on steroids,” says Bre Fernie. “So, the E stands for extended, and it brings some exciting enhancements to the table, more channels, less interference. Wi-Fi 6E provides e…

Clearspan offers solutions from POTS migrations to Microsoft Teams Integration“PING is Clearspan's modern collaboration solution designed to facilitate seamless communication across all devices, anytime, anywhere,” says Jim Machi, Chief Product and Marketing Officer. “It offers features such as chat, video conferencing, file sharing, Teams, persona…

Mark Iannuzzi of TelNet Worldwide takes a fresh look at a long-term challenge, calls for changes“Our telecommunication policy that started in 1996 and how service providers interconnect their network was based upon TDM technology, but here we are in 2024 and we know that IP is the rule of the roost,” says Mark Iannuzzi, President of TelNet Worldwid…

24x7 Advantage Spins Up Customer Support that an MSP was able to offer a client in needMichelle Fiegehen of 24x7 Advantage is back this week, this time with a case study. In the previous podcasts we heard about SOC, outsourcing and more. This time we hear how customer service could be something an MSP could offer as a resale offering. Michelle’s co…

Save money. Make money. Save time. These are the three big reasons most businesses buy a product, a service or even hire a person. Sometimes hidden behind those big three is productivity. Teams is being adopted by organizations, and Momentum not only wanted to help their clients do Teams, but to do Teams better. Too realize productivity. In this po…

“It's really the spirited discussion around connectivity solutions that's going to drive value for viewers,” says Lauren Malhiot, Director of Product-Led Growth and Technical Marketing at Massive Networks. “The audience can expect us to touch on the things that have been on their mind lately, including edge computing, AI's impact on networking, and…

In a leaner environment, optimization matters“This is a game of workflow automation and data.” says CEO & Co-Founder Dennis Thankachan as he discusses telecom vendor management and network cost optimization “And when it comes to workflow automation and data, computers will do this job better than my brain and a pen and paper can. And that's the who…

“One thing I learned is our industry sometimes treats our customers very poorly, especially in the aspect of service,” says Dean Simon. “You know, usually when you call into a service of a large provider, you have a minimum hold of 30 minutes to 45 minutes. You get transferred around a few times, and then finally you're talking to somebody and it's…

Everyone has been to one of those conferences where advice on marketing has been offered. Sticky. Relevant. Brand. Many in our community of MSPs and Channels take or make some small steps, but soon the weight of the needs of the day crowds in. However, in this podcast we learn how being both an indispensable and future ready brand has a new urgency…

“Phound is a little play on words,” says David Erickson. “It's a mixture of being carrier found and phone, obviously. And the idea behind it is that we used to have phone books. We used to have directories, and now everybody kind of would rather hide their phone number and I think the idea with found is that we're a permission-based carrier meaning…

In this podcast you'll learn more about: How AVOXI Cloud Service (new, integrated software and support) improves global voice delivery for the enterprise. Trends in contact center voice and why voice is more important than ever to customers. AI's impact on contact center voice and operational efficiency.AVOXI (www.avoxi.com) delivers a new generati…

Recently, Trustifi, the premier provider of AI- and cloud-based email cyber security solutions, announced it is launching a new Email Security Awareness training module, a threat simulation tool that MSPs can offer to their end-customers. The module helps train network users to recognize and avoid phishing attacks, then goes a step further to provi…

Douglas McKee, Executive Director, Threat Research at SonicWall, recently evaluated the company’s telemetry data and found the most widespread network attacks to small businesses (SMBs) today are older vulnerabilities. In light of this data, prioritization is a critically important factor for today’s CISOs who are asked to manage and prioritize ris…

“The starting point of the SOC is team of Triage staff,” says Michelle Fiegehen of 24x7 Advantage. “These analysts review raw data and respond to alerts. They configure and tweak the parameters of monitoring tools to minimize false threats, as well as responding to and resolving actual incidents promptly. This tier of activity is the easiest to out…

“We have both best of the worlds to offer to our enterprise customers,” says Hon Kit Lam, the Vice President of Hybrid Connectivity Services for Tata Communications Network Business. In this last segment of a special three-part series, we drill down on how Tata Communications delivers Internet WAN, and how Tata Communications’ approach ultimately i…

“Waste Nothing”“Some of us have, we have clients, they stretch into all continents,” says Ulf Berglund of Remade in Sweden. “This is why we also need friends in other parts to help us handle those clients when they have needs in these other areas outside of Europe.”“We're 20 people compared to the companies that we do business with they have usuall…

Simplifies comprehensive testing for the complex PNT challenges of the future, delivering real-time feedback for mission-critical testing scenariosPAIGNTON, UK - April 30, 2024 - Spirent Communications plc (LSE:SPT), the leading provider of test and assurance solutions for next-generation devices and networks, today announced PNT X, its next-genera…

“We've been refurbishing and reusing hard drives since 1996,” says Ross Gentle of Ultratec. “When we found out we could work with the Turing Trust donating some hard drives, it was a complete and utter win-win as far as we were concerned.”Ultratec, a U.K. based specialist refurbisher and repairer of Hard Drives and SSDs, is in the business of doing…

“I know a lot of your audience may be gun-shy at the prospect of outsourcing’” says Michelle Fiegehen of 24x7 Advantage. “Many MSPs we chat to have had negative experiences with the outsourcer unable to deliver what they promised, so I thought it might be useful to share a specific customer experience.”In this short podcast, Michelle tells us about…

A new report from Zayo unveils a concerning trend in Distributed Denial of Service (DDoS) attacks, indicating a significant increase in intensity and duration throughout 2023. With the average attack lasting 68 minutes and costing businesses nearly half a million dollars on average, the financial toll is staggering. Notably, the shift towards multi…

Simplicity is the message.“I think for the enterprise, they definitely need to look for a provider to remove the complexity from you and to provide the flexibility and scalability for your solution,” says Hon Kit Lam, the Vice President of Hybrid Connectivity Services for Tata Communications Network Business. “You may have a lot of complex business…

“I have already had my marching orders from Clark and Joe that I've got to make these panels as interactive as possible so you know we will definitely be getting some impact and questions from the audience and the other service providers,” says Matthew Townend of Cavell. In this podcast we catch a look at some of the exclusive content that will be …

Fax remains a critical tool in certain industries, but copper service is disappearing, and prices are rising“Here it is, 2024, and we're still talking about faxing," says Bob Webb of ClearlyIP. “And a lot of folks are still using and relying on faxing. The reason it's become more difficult is because the legacy copper providers have been yanking th…

How collaboration is going to be sold, promoted, ingested, service supported by firms in the coming years“Change doesn't just knock on the door,” says Janet Schijns, JS Group, CEO. “It practically demolishes the door to make its grand entrance. And the next few years, we're going to ramp up even that pace of change we've all become used to in the i…

Alan Rihm is LIVE this week at Cloud Connections 2024“People can be your biggest competitive advantage,” says Alan Rihm, Fall Forward CEO and Co-Founder. “Or you can waste a lot of time and have a huge amount of turnover and a lot of disgruntled.” In the creative storm of the cloud communications industry, Rihm reminds is, in this brief podcast tha…

CCA CPaaSAA CPaaS Special Podcast, Cloud Connections 2024“AI is synonymous with CPaaS in how it gets deployed in the organization when it comes to anything communications related", Kevin Nethercott of the CPaaS Acceleration Alliance. This week, the Cloud Connections 2024 Conference will offer a panel labeled "Unlocking Revenue Streams: Seizing the …

“How do you integrate with all the different platforms, whether it's Teams and Zoom and all the other options? How do you bring a cellular or mobile option to a UC provider? Those kinds of things are really important changes that are coming to unified communication providers, collaboration providers.” Mark Lindsey of ECG will be exhibiting answers …

“Increasingly, people are deskless,” says Lee Essex of Tango Networks. “They're hybrid workers. They work from home, they're out in the field, or they just don't have an office anymore.” In this short podcast, Lee previews his coming talk at the Cloud Connections event. “I'm here to help you solve problems. From this point of views, let's just have…

Glacier Consulting helps organizations with R2, ISO 27001, ASCDI Podcast, We have a niche in R2“We are a business development consulting company,” says Michael Hutchcraft of Glacier Consulting. “We have a niche in R2 and the related certifications management system certifications, so we're we are heavily involved in used electronics, whether we're …

“Most of the customer base is coming to you over the open Internet or, in some cases, dedicated Internet, that, in addition to the fact that you don't have visibility on the customer's LAN routinely, causes issues,” says Paul Buss, of Reply Cloud. “What we try to solve is reducing the amount of time that a provider is spending in answering performa…

Jonathan Marashlian will be speaking at the Cloud Connections Conference “What California is doing is it's undertaken a rulemaking proceeding to determine whether or not there are different types of voice -over IP service that require a more stringent degree of regulation,” says Jonathan Marashlian. Marashlian is a member of the CCA's Government Af…

Unwanted robocalls and text messages plague the PSTN, wasting time and potentially leading to scams. While the STIR/SHAKEN and Campaign Registry frameworks promise a solution, incomplete and onerous implementation leaves us vulnerable. This podcast dives into the fight against illegal robocalling/texting and spoofing. We'll explore the limitations …

Wildix integration with the new Apple Vision Pro VR headsetWildix recently announced the launch of the revolutionary AI-powered solution, x-hoppers, tailored for the retail sector. This revolutionary tool harnesses AI to transform staff-customer dynamics. From AI-driven theft detection to real-time incident response, coupled with an AI assistant fo…