At the Crexendo UGM, Amit (Bodhi) Bijlani, Co-Founder and CEO of Voxtell AI, joined Technology Reseller News Publisher Doug Green to discuss how his company is reshaping the way service providers deploy conversational AI. Fresh off the CodeFest stage, Bijlani announced the launch of Voxtell AI’s NetSapiens plugin—a light, embedded version of the co…

At the final day of the Crexendo UGM, Thomas McCarthy-Howe, Chief Technology Officer at VCONIC, spoke with Technology Reseller News Publisher Doug Green about how VCONIC is redefining communications data with the introduction of the vCon — a new IETF-standard file format that turns conversations into actionable, privacy-protected digital assets. “A…

At the Crexendo UGM, Tim Wilbourn, Senior Vice President of Support and Customer Success at Crexendo, sat down with Doug Green, Publisher of Technology Reseller News, to discuss Crexendo’s customer-first culture, the growing role of AI across communications, and the ongoing challenges — and opportunities — presented by 10DLC compliance. Wilbourn ov…

At the Crexendo UGM, Doug Gaylor, President & COO of Crexendo, told Technology Reseller News Publisher Doug Green that AI is the next industry “game changer”—not just for cost savings, but for making money. Gaylor outlined how Crexendo’s ecosystem now includes pre-integrated, ready-to-sell AI applications—such as an AI receptionist—that partners ca…

At the Crexendo UGM, Mark Vange, Founder and CEO of Autom8ly, sat down with Doug Green, Publisher of Technology Reseller News, to discuss how Autom8ly is redefining the role of AI in business communications — not as a distant automation layer, but as a cooperative partner working alongside people and processes. “AI isn’t a box you plug in — it’s mo…

At the Crexendo UGM, Wayne Landt, Vice President of Partner Operations and Success at RingLogix, spoke with Technology Reseller News Publisher Doug Green about how RingLogix is helping MSPs and resellers harness the power of AI-driven voice agents—bringing enterprise-grade innovation to the SMB market. RingLogix, a long-time NetSapiens partner, is …

At the Crexendo UGM, Manny Christophidis (Carrier Sales Manager) and Rohan Milne (CEO) of Switch Connect joined Technology Reseller News Publisher Doug Green to explore how customer communications are shifting from “phone-number centric” to outcome-driven collaboration. The team described a market where many businesses now operate across Teams, cha…

At the Crexendo UGM, Daniel Petrie, President and CEO of SIPez, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is helping service providers, MSPs, and developers unlock the power of vCon technology—turning everyday communications into actionable, AI-driven insight. Founded over 20 years ago, SIPez began as a co…

At the Crexendo UGM, Ben Choder, CEO of CallRevu, joined Doug Green, Publisher of Technology Reseller News, for a conversation that linked automotive innovation, AI-driven analytics, and the emerging vCon framework for conversational intelligence. CallRevu is redefining how automotive dealerships communicate. “We record, transcribe, and analyze eve…

“What customers really want is service that just works — guaranteed, reliable, and built to last,” says Jake Jacoby, CEO of TELCLOUD. “That’s what modularity delivers — a system that’s flexible, future-proof, and ready to adapt as technology evolves.” In this latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Tec…

At the Crexendo UGM, Jonathon Alarcon, Senior Director of Technology, and Jake Jacoby, CEO of TELCLOUD, joined Doug Green, Publisher of Technology Reseller News, to discuss the company’s channel-driven approach to modernizing analog infrastructure. With the copper network being decommissioned, TELCLOUD is helping partners capture new revenue by rep…

At the Crexendo UGM, Dave Michels, Principal Analyst & Founder of TalkingPointz, sat down with Doug Green, Publisher of Technology Reseller News, to unpack “UCaaS Mobility 3” — a pragmatic, mobile-first model that moves enterprise calling from over-the-top apps to the cellular layer itself.Michels framed three generations of UCaaS mobility. Mobilit…

At the Crexendo UGM, Jeff Korn, CEO of Crexendo, spoke with Doug Green, Publisher of Technology Reseller News, about the company’s record growth, customer-first philosophy, and expanding global capabilities. The conversation took place at the historic Fontainebleau Resort in Miami Beach — a fitting venue for a company celebrating both legacy and in…

At the Crexendo UGM, Amy Humphreys, Chief Operating Officer at Simplicity VoIP, joined Doug Green, Publisher of Technology Reseller News, to discuss her company’s customer-first approach, its long-standing partnership with NetSapiens, and the innovations shaping its growth in UCaaS, texting, and AI.Founded in 2012 and headquartered in Virginia, Sim…

At the Crexendo UGM, Sam Sklaroff, CEO of Axxess Networks, joined Doug Green, Publisher of Technology Reseller News, to share how his company blends classic customer service values with cutting-edge communications technology.Axxess Networks, a leading provider of VoIP, UCaaS, and CCaaS solutions, stands out for what Sklaroff calls an old-school app…

At the Crexendo UGM, Jon Brinton, Chief Revenue Officer at Crexendo, joined Doug Green, Publisher of Technology Reseller News, for an in-depth conversation about the company’s expanding ecosystem, its partner-driven growth, and the innovations shaping the NetSapiens platform.The annual Crexendo User Group Meeting (UGM) has become one of the most an…

At the Crexendo UGM, Matt Siemens, CEO of NUSO, sat down with Doug Green, Publisher of Technology Reseller News, to discuss NUSO’s innovative approach to AI, its newly announced partnership with Crexendo, and the company’s accelerating global expansion across Europe.As a major event sponsor, NUSO created a branded lounge area at the conference to f…

At the Crexendo UGM, Mike Somers, Founder and COO of Beetexting, sat down with Doug Green, Publisher of Technology Reseller News, to discuss Beetexting’s newest integrations and AI innovations for compliance and customer engagement.Beetexting provides a corporate texting platform designed to help teams move beyond email, offering shared inboxes, au…

At the Crexendo UGM in Miami Beach, Marco Raimo, Regional Sales Manager, Americas at TelcoBridges, joined Doug Green, Publisher of Technology Reseller News, to discuss how TelcoBridges is empowering service providers to modernize, secure, and optimize their voice networks through advanced migration and monitoring solutions.“We’re here to collaborat…

In a new Technology Reseller News podcast, Publisher Doug Green sat down with Sabeeh Hameed, founder of Sabrhub, to discuss how his company is solving one of the most persistent pain points in business communications: 10DLC registration and compliant texting.Sabrhub works with MSPs, carriers, and resellers around the world to simplify how businesse…

“AI gives us a chance to make technology feel human again — not just efficient.” — Danny Tomsett, CEO, UneeQIn this Technology Reseller News podcast, Doug Green speaks with Danny Tomsett, CEO of UneeQ, about how digital humans and AI-driven immersive training are redefining customer and employee experience.UneeQ’s digital humans simulate lifelike e…

“Roughly 80% of unidentified calls go unanswered. The voice channel won’t recover until people trust who’s calling.” — Alex Algard, Founder & CEO, HiyaAlex Algard joined Doug Green, Publisher of Technology Reseller News, to unpack why consumers are ignoring voice calls and how Hiya—in partnership with mobile operators and handset makers—aims to mod…

“Consumers don’t want blasts — they want a relevant, two-way conversation on the channel of their choice.” — Sophie Cheng, SVP Product Marketing, SinchAs retailers and marketers prepare for the 2025 holiday rush, Sophie Cheng, Senior Vice President of Product Marketing at Sinch, says the game has changed. Based on new Black Friday/Cyber Monday surv…

“AI is hungry — for bandwidth, for speed, and for talent.” — Jean-Philippe Avelange, Chief Information Officer, ExpereoJean-Philippe Avelange, CIO of Expereo, joined Doug Green, Publisher of Technology Reseller News, to discuss findings from Expereo’s Horizon Telecom Report—revealing how U.S. organizations are losing millions to network failures an…

"Even though POTS lines are going away, the communication path is not," says Jake Jacoby, CEO of TELCLOUD. "Businesses still need reliable, code-compliant connections for fire, elevator, and life safety systems—and waiting until shutdowns hit is a risk no one can afford."In this latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Gre…

“If responses aren’t near real-time, the bot won’t feel human.” — Ruchir Brahmbhatt, Co-Founder & CTO, EcosmobRuchir Brahmbhatt, Co-Founder and CTO of Ecosmob, joined Doug Green, Publisher of Technology Reseller News, to discuss the engineering behind human-like voicebots—where milliseconds make the difference between a smooth conversation and a fr…

Simwood Partners with ChallengeAid to Support Education in Nairobi, Podcast, Simwood, a software-defined carrier based in the UK with operations in 21 U.S. states, has committed ongoing financial support to ChallengeAid’s network of 53 Schools of Hope“It’s the difference between a life of hopelessness and a life of opportunity.” — Simon Woodhead, F…

At Viirtue Connect in Nashville, John Christian, Vice President of Marketing at Akixi, joined Doug Green, Publisher of Technology Reseller News, to discuss how Akixi is helping MSPs and telecom providers stand out in an increasingly commoditized communications market.Akixi delivers value-added analytics, CRM integration, and call recording solution…

At Viirtue Connect in Nashville, Jason Moravec, Senior Channel Account Manager at Xima Software, joined Doug Green, Publisher of Technology Reseller News, to discuss how Xima’s advanced contact center solutions are helping MSPs expand revenue, strengthen customer relationships, and enhance user experience.Xima Software delivers cloud-based contact …

At Viirtue Connect in Nashville, Bruce Widener, CEO of STRATA7 Technology, joined Doug Green, Publisher of Technology Reseller News, to discuss STRATA7’s customer-first approach, its growing partnership with Viirtue, and the new business opportunities emerging from the event.Based in Louisville, Kentucky, STRATA7 Technology is a business-to-busines…

At Viirtue Connect, Purav Maisuria, General Manager at Phonesuite, joined Doug Green, Publisher of Technology Reseller News, to discuss how Phonesuite is helping MSPs tap into new opportunities in the hospitality market through purpose-built communications solutions.Founded in 1988, Phonesuite provides voice and communication platforms designed exc…

At Viirtue Connect in Nashville, Jon Brinton, Chief Revenue Officer at Crexendo, joined Doug Green, Publisher of Technology Reseller News, to discuss Crexendo’s sustained growth, partner momentum, and the innovations driving what Brinton calls a “renaissance in voice services.”Crexendo, the parent company behind the NetSapiens platform, now serves …

At Viirtue Connect in Nashville, Adrian Andrews, Founder of AspireOn Networks, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is delivering comprehensive telecommunications, connectivity, and security solutions to businesses across Central Florida and beyond.AspireOn Networks provides business-class telecom ser…

At WebexOne, John Ortiz, Technology Sales Manager at MiaRec, joined Doug Green, Publisher of Technology Reseller News, to discuss how MiaRec is using AI to reshape the way businesses analyze and improve their customer interactions.MiaRec’s platform leverages large language model (LLM) technology to deliver insights across three key use cases: Autom…

“Think of it like a voice firewall—protecting enterprises from spam, robocalls, and social engineering before the phone even rings,” said Vicki Sidor, Head of Sales and Channel at Mutare.At WebexOne, Sidor and Brian McDonald, Director of Product Development at Mutare, spoke with Doug Green, Publisher of Technology Reseller News, about how Mutare is…

"PC-as-a-Service makes fast, secure deployments possible without having to contract with a series of vendors for devices, connectivity, support, and replacement services — all with a competitive, predictable monthly payment," says John Tonthat, CRO of Cellhub, in a new Technology Reseller News podcast.Cellhub, a premier primary agent in T-Mobile's …

“The days of the old virtual bot type of experiences are slowly going away. End consumers will now experience a more personalized, human-touch type of interaction with AI,” said Chang Chang, Sr. Director of Product, Cloud CX Solutions at Webex.At WebexOne, Chang joined Doug Green, Publisher of Technology Reseller News, to share how Cisco is transfo…

“Two, three, five years from now, the workforce could easily be people working with people, people working with AI, and maybe even AI working with AI,” said Amit Barave, VP of Product Management for Webex.At WebexOne, Barave joined Doug Green, Publisher of Technology Reseller News, to discuss Cisco’s vision for Connected Intelligence and how Webex …

“Asynchronous messaging respects customers’ time—and when you meet people where they already are, CSAT, revenue, and retention follow.” — Gareth Bray, Premier CXGareth Bray, Business Development Director at Premier CX, joined Doug Green, Publisher of Technology Reseller News, to discuss how WhatsApp is becoming an essential business channel worldwi…

"There are over a billion copper lines worldwide that will disappear in the next five to ten years," says Jake Jacoby, CEO of TELCLOUD. "That’s why we built our platform from day one to be global—so our partners can meet this challenge anywhere their customers do business."In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Gr…

“At TeleMate, our job is to make IT and communications troubleshooting easy,” said Reginald Pearson, VP of Sales & Strategy at TeleMate.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Pearson about how TeleMate delivers observability across the entire Cisco collaboration suite.Pearson explained that TeleMate …

“Our approach is simple: remove the PII from the data stream, and you don’t have to worry about compliance,” said Bill Placke, President, Americas at SecurePII.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Jason Thals, COO of BroadSource, and Placke of SecurePII about their finalist recognition in Cisco’s D…

After a long career as a CTO with companies like NASA, Fannie Mae and Raytheon for the last 18 years, Julian Zottl was really looking forward to his retirement.Hold on – Not so fast! After a short respite, he started getting calls for help from different organizations. It did not take too long for Julian and his wife to recognize that they needed t…

“We started this company on the belief that the customer experience needs to be better,” says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnology’s 100% referral-based growth, and it now drives the launch of Jeannie, the company’s newest innovation.Jean…

“It’s doing a serviceable job as being an intelligent director—as if you had multiple cameras and a live operator switching views,” said Darren James Knapp, Director, Poly Channel Business Development, North America at HP | Poly.At Navigate 25, Knapp joined Doug Green, Publisher of Technology Reseller News, for a live demo of Poly’s Studio E70 came…

“We are telecom people—and we are here to help service providers grow,” says Melissa Frenyea, VP of Customer Success at CommSoft.At Navigate 25, Frenyea and Bill Griffin, Business Development Officer at CommSoft, joined Doug Green, Publisher of Technology Reseller News, to discuss how the company’s decades of experience in billing and operations su…

“It’s a $50 billion market—but it can only be captured with diligence, the right hardware stack, and the right partners,” says Tina Telson, Founder & CEO of SouthLight Services.At Navigate 25, Telson joined Jake Jacoby, Founder & CEO of TELCLOUD, in conversation with Doug Green, Publisher of Technology Reseller News, to discuss how their partnershi…