281 - Mastering Difficult Conversations: Insights on Effective Leadership with Paul Falcone

workshops work

As my guest this week will tell you: to avoid a difficult conversation, is to choose the path of least resistance. But when leaders choose the easy way out? Nothing good ever comes from it; only rising frustrations, anxieties, and eventually, resignations.

Luckily for us, Paul Falcone has had every difficult conversation in the book - and he’s written 17 of them! A three-decade career in HR, a stint as a Universal Studios tour guide grappling with grumpy guests, and now a workplace leadership consultant, Paul has learnt to master workplace friction with grace, empathy and a helping of storytelling. The secret? Facilitation, of course!

Find out how to become a more vulnerable, self-aware manager, why we must reframe resistance, and the art of leading with an iron fist and a velvet glove.

Find out about:

• How to approach confrontation with empathy, encouragement and motivation
• Why mindset, skillset and self-care are vital for effective leadership
• How to handle difficult managers through considered, non-violent communication
• The importance of building your front-line leadership muscle
• The ROI of raising your team’s awareness

Don’t miss the next episode: subscribe to the show with your favourite podcast player.

And download the free 1-page summary, so you can always have the key points of this episode to hand.

Links:

Watch the video recording of this episode on YouTube.

Connect to Paul Falcone:

LinkedIn

Website

Amazon Author Page

HarperCollins Leadership Author Page

YouTube Channel

Support the show

**
Click here to navigate through all episodes via this interactive podcast map.
**
If you're inspired by our podcast and crave similar conversations, consider joining Dr Myriam Hadnes' NeverDoneBefore Facilitation Community.
**
If you're keen to master the art of facilitation, discover our expert-led live, online Facilitation Courses at the NDB Academy.
**
If you enjoy the show, consider a one-off donation and contribute to the ongoing costs of running the podcast.