Creating Engaging Content from Documented Processes & Systems with Shawn Jensen and Mallory Glessner

The L&D Challenges Podcast

In this fun interview, Shawn Jensen and Mallory Glessner chat with Adam about their experience at, Trainual, a cloud-based training, onboarding and SOP platform.

Mallory is the Manager of Content and Product Marketing at Trainual and currently specialises in process improvement, project management, and fostering positive workplace cultures. Shawn is the Senior Success Coach at Trainual, passionate about creating effective learning environments and coaching individuals and groups in programs, products, business strategies, customer service, team building, and staff development.

In their work at Trainual and as co-hosts of their podcast Inside the process, Shawn and Mallory share their insights exploring the best business practices for effective document and creating captivating content.

In this episode, Shawn, Mallory, and Adam discuss:

1. How to leave room for creative flair when building and managing your processes.
2. Leveraging AI to create a consistent and efficient onboarding experience.
3. How to ACE training content and policy creation by making it Accessible, Clear, and Engaging.
4. Implementing Instructional design to build and transform content into effective training content.

Connect with Shawn on LinkedIn: https://www.linkedin.com/in/shawnjensentrainer/

Connect with Mallory on Linkedin: https://www.linkedin.com/in/malloryglessner/

Their podcast Inside the Process: http://trainual.com/insidetheprocess

The Complete Guide to Process Documentation and Process Improvement (with Templates): https://trainual.com/manual/complete-guide-to-process-documentation-and-process-improvement-templates

How to Improve a Process: https://trainual.com/template/how-to-improve-a-process

How to Document a Process: https://trainual.com/template/how-to-document-a-process

Super Awesome Training Design: https://trainual-2022-brasshands.webflow.io/webinar/super-awesome-training-design

How to Transform Processes into Engaging Employee Training: https://trainual.com/manual/how-to-transform-processes-into-engaging-employee-training

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