Increase New Customers 30% or More by Overcoming this One Hidden Lost Opportunity

The Brian Wright Show

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"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Stacy Frankowitz
Transform your life, career and/or business with global speaker and business consultant for Invisalign, Brian Wright. Take the journey to self-improvement and find ways to dominate every aspect of your life, your career and/or your business.
Ever wonder how many opportunities slip through your fingers every time your business phone goes unanswered? In this episode of the Brian Wright Audio Experience, we unpack the hidden costs of neglecting customer calls during regular business hours. Discover why every missed call isn't just a lost sale—it can snowball into missed referrals and repeat business, costing you significantly over time. We emphasize the critical need to view hiring and training a receptionist as an essential investment in your business infrastructure, boosting both efficiency and revenue.
We'll also touch on the fascinating concept of the halo effect and its psychological impact on customer decisions, laying the groundwork for our next episode where we'll dive deeper into effective receptionist training. Tune in to gain valuable insights on leadership, mindset, and strategies that will help you not only answer your phones but also enhance customer satisfaction and business growth. This episode promises to change how you think about every ring of your business phone. Don't miss it!
Brian Wright specializes in helping businesses install employee and customer experiences that lead to an improved culture and an increase in sales, customers, and revenue.

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1. Increase New Customers 30% or More by Overcoming this One Hidden Lost Opportunity (00:00:00)

2. The Importance of Answering Your Phones (00:00:03)

3. Maximizing Revenue Through Answering Phones (00:11:34)