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محتوای ارائه شده توسط The Angry Biller. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Angry Biller یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Ep 22 - Vivienne Hann on Leadership and Excellence in Healthcare

31:17
 
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Manage episode 445146733 series 3574194
محتوای ارائه شده توسط The Angry Biller. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Angry Biller یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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What does it take to run a top-notch healthcare practice? Discover the secrets from Vivienne Hann, the COO of Northridge Integrated Health, who brings a wealth of experience and insights from her journey in the medical field. Vivienne opens up about her roots in her parents' medical practice and her educational background in law, business, and psychology. She also shares her transformative experiences in managing multiple imaging centers and the critical importance of aesthetics and cleanliness in reflecting a practice's professionalism. Vivienne's leadership philosophy shines through as she highlights the need for staff support, the value of being heard, and fostering a sense of ownership among employees, even those on salary.
Explore the often-overlooked role of front desk staff in shaping patient experiences. Vivienne explains how the demeanor and friendliness of front desk personnel can set the tone for an entire visit, emphasizing the power of eye contact and warm interactions. We also dive into the complexities of managing payment collections, comparing the different approaches taken by seasoned employees versus newcomers. This conversation underscores the importance of experience and the unique challenges faced in practice management. Join us for this insightful episode that delves into the operational intricacies and leadership philosophies behind a successful healthcare practice.

Vivienne Hann

LinkedIn: https://www.linkedin.com/in/vivienne-hann-b8a708247/

THE ANGRY BILLER, powered by J3 Revenue Cycle Management
Phone: (954) 544-2706
Website: https://www.j3rcm.com/
LinkedIn: https://www.linkedin.com/company/the-angry-biller/
Production of Podcast: VISUALS BY MOMO

  continue reading

35 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 445146733 series 3574194
محتوای ارائه شده توسط The Angry Biller. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط The Angry Biller یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Send us a text

What does it take to run a top-notch healthcare practice? Discover the secrets from Vivienne Hann, the COO of Northridge Integrated Health, who brings a wealth of experience and insights from her journey in the medical field. Vivienne opens up about her roots in her parents' medical practice and her educational background in law, business, and psychology. She also shares her transformative experiences in managing multiple imaging centers and the critical importance of aesthetics and cleanliness in reflecting a practice's professionalism. Vivienne's leadership philosophy shines through as she highlights the need for staff support, the value of being heard, and fostering a sense of ownership among employees, even those on salary.
Explore the often-overlooked role of front desk staff in shaping patient experiences. Vivienne explains how the demeanor and friendliness of front desk personnel can set the tone for an entire visit, emphasizing the power of eye contact and warm interactions. We also dive into the complexities of managing payment collections, comparing the different approaches taken by seasoned employees versus newcomers. This conversation underscores the importance of experience and the unique challenges faced in practice management. Join us for this insightful episode that delves into the operational intricacies and leadership philosophies behind a successful healthcare practice.

Vivienne Hann

LinkedIn: https://www.linkedin.com/in/vivienne-hann-b8a708247/

THE ANGRY BILLER, powered by J3 Revenue Cycle Management
Phone: (954) 544-2706
Website: https://www.j3rcm.com/
LinkedIn: https://www.linkedin.com/company/the-angry-biller/
Production of Podcast: VISUALS BY MOMO

  continue reading

35 قسمت

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