Why Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.Com

Retain: The Customer Retention Podcast

On the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is joined by Mark Ross-Smith, the CEO and Co-Founder of StatusMatch.com, a platform that allows travelers to obtain elite status with airlines and hotels by matching their existing status with other loyalty programs. Mark is a seasoned executive with over 20 years of experience in the travel industry. By regularly sharing his views on the future of loyalty programs at industry conferences and events, Mark is now considered an airline loyalty thought leader.

During the course of their conversation, Lauren and Mark discuss why loyalty programs are so valuable to the airline industry, what’s important to consider when designing your own loyalty program, how to measure a loyalty program’s success, and some of the misconceptions surrounding airline loyalty programs.
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Retain: The Customer Retention Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.
Check out the three most downloaded episodes:

• Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
• Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker
• The Game Plan: Demystifying Gamification with Moe Ash, Founder of The Catalyst

If you are interested in being a guest on Retain: The Customer Retention Podcast, please complete this form: fame.so/gmb-guest