We discuss 5 questions in about 10 minutes because leaders know how to be concise! Questions are centered on team engagement and leadership principles for leaders of all experience levels.
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Empowering people to engage respectfully and effectively with regional Australians during the energy transition
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Not to Condemn the World, But to Save It
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Join us at the intersection of artistry and engagement! Life Coach and Singer Songwriter Daniel Mandel interviews artists and creative folks to shine a light on the importance of authentic self-expression and engagement. Daniel's purpose is to stimulate curiosity that will lead to play so that we each get to live our most meaningful adventure! I am a Creativity Coach and I’m the chief encouragement officer! I work with people as creators and artists to generate change through curiosity and i ...
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The movement for employee engagement. Committed to the idea that there is a better way to work, a better way to enable personal and organisational growth.
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The Member Engagement show is the podcast for anyone tasked with boosting retention, gaining new members, and deepening member engagement for associations and organizations. Guests share expert advice on the many facets of building and providing ongoing value to association members. You’ll come away from each episode with strategies proven to transform your organization.
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What is engagement, and why does it matter? Join our podcast series to hear from experts across government, nonprofits, and academia as they share stories, tips, and best practices. Get inspired and discover how geography and GIS can be used to gather feedback, involve stakeholders, and drive sustained collaboration and engagement in the communities we serve.
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The Non-Skinnerian Podcast: Where Behavioral Economics and Gamification Redefine Engagement and Motivation
Roman Rackwitz
...where Behavioral Economics and Gamification Redefine Engagement and Motivation. You might be wondering—what exactly do we mean by 'non-Skinnerian'? Well, instead of relying solely on rewards and punishments to drive behavior, we delve into the rich and nuanced world of behavioral economics and gamification. We explore how understanding human psychology—our quirks, biases, and intrinsic motivations—can lead to far more effective and sustainable strategies for engagement and motivation.
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Inspiring teachers one bass drop at a time.
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Our Podcast is everything to do with Positive Engagement. It covers a range of stories Simon shares, based on his own experiences.
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How do the world’s biggest sports, teams and advertisers engage fans? And what are the secrets to monetizing the world’s most in-demand audiences? The Fan Engagement Podcast, by Genius Sports, brings you in-depth conversations with the smartest minds in sports marketing. Our host, award-winning journalist Megan Cain, quizzes senior leaders from brands, rights holders, betting companies, broadcasters and more to bring you actionable insights on fan engagement.
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Podcast by Engagement International
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Digital Engagement podcasts from LivePerson will help you stay up-to-date with the latest trends in the digital engagement space while showing you how to drive tangible business value and create meaningful connections with your customers.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Welcome to the first episode of Rincon Elementary School’s Family Engagement Podcast.
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An interactive intentional community dedicated to helping people foster a deeper relationship with Jesus Christ by engaging art and entertainment through the lens of the Gospel.
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Take learner engagement to the next level with the latest in research and applications for students at all ages, levels, and environments. In this podcast, we talk with leaders in the field of learner engagement research and application to bring you advice for how to increase learner engagement to improve student outcomes.
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Tue Gutes und rede darüber. Prominente sprechen über ihr gesellschaftliches Engagement. Prägnante Ansichten, relevante Informationen, leicht und locker präsentiert - das alles bietet der Podcast von misereor „Mit Menschen". Radio- und TV-Moderator Jan Malte Andresen, Hörerinnen und Hörern von WDR 2 bestens bekannt, spricht in den jeweils etwa 45-minütigen Beiträgen mit prominenten Gästen zu aktuellen Themen der Gesellschaft. Dabei ist der Blick über den Tellerrand - und damit auch zu Mensche ...
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This podcast is about consulting digital marketing and personal development
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Wir machen das soziale Engagement der Jugend im Roten Kreuz und Jugendrotkreuz sichtbar! Im Podcast berichten wir über soziale Projekte und Initiativen der Jugendlichen. #getsocial
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I’m Dr. Timothy Hatcher. My wife Lynley and I have served with Wycliffe Bible Translators for 25 years. Working in Bible translation globally, we have discovered tools that leaders can use to help their people connect with the Bible. This podcast explores insights from our experience and research in the topic of Scripture Engagement.
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The NDM recognises that public engagement is vital in order to educate, inform and build a relationship with the community. Our scientists are actively engaging in open discussion, and meeting people to debate, listen and learn.
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Vaping culture has evolved significantly since the introduction of electronic cigarettes (e-cigarettes), transforming from a smoking alternative into a vibrant subculture characterized by social gatherings, competitions, and a unique community identity. This culture is often centered around vape shops (https://qualityvapes.ca/), which serve as both retail spaces and social hubs for enthusiasts. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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Prepare to be captivated as "50 Shades of Engagement" peels back the layers of relationships, exposing the vulnerabilities, joys, and complexities that lie within every real relationship. Get ready for an emotional and enlightening journey that will leave you pondering the depths of the human experience, and the true meaning of engagement.
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Engagement Express is a podcast series for HR, engagement and communication professionals. Hosted by Kate Isichei, this podcast provides inspiration and tips on how to build and increase engagement in your organisations. Kate is a global employee engagement and communications professional with over 20 years experience of working in multi national organisations. She has worked in senior roles for AON, Medtronic, Sage, Infosys and other blue chip companies. Her passion for engagement has led h ...
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Customer Experience & Employee Engagement
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By Glen Pearson
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Once upon a time in the digital expanse, there was a gathering of minds so vibrant and electric it could only be described as The Quest for Epic Engagement. Picture this, my friend: an enchanting corner of the internet where the air crackles with creativity, and the voices of the most innovative coaches and creatives share their unique secrets for captivating audiences. This isn't just any podcast, grasshoppers. It's a veritable roundtable where each guest brings their own flavorful ingredie ...
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Samen werken aan een betere wereld is eenvoudiger vanuit een werkklimaat dat inspireert, ontwikkelt en engageert. Met dat doel hebben we de 4 principes van Art of Engagement geformuleerd: Draag bij aan het grotere geheel, Toon moed in duidelijke keuzes, Wees transparant en duidelijk, Luister en geef ruimte voor groei. De 4 principes beschrijven hoe je zelf kunt bijdragen aan een open en betrokken organisatie. In deze podcast-serie spreekt Talitha Muusse met interessante gasten over The Art O ...
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Welcome to Brewing Engagement, the podcast that delves deep into the world of workplace culture, employee engagement, and corporate communication. Join us as we explore practical strategies, share expert insights, and discuss industry trends aimed at fostering a more connected and engaged workforce. Each episode features engaging conversations with industry leaders, HR professionals, and experts in employee engagement. Whether you’re a manager looking to improve team dynamics, an HR professi ...
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This podcast features higher ed faculty and course designers using creative approaches to enhance students’ learning experiences and turn engagement “ON”
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This podcast is all about everyday life experiences in the now. Guests will be invited to speak of their own life experience and give insightful advice of what they learned and gained.
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Customer Engagement Radio
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
Business Solutions
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Author Joi-Marie McKenzie kicks off season one of The Engagement Game podcast in celebration of the paperback edition hitting shelves. In six episodes, Joi-Marie delves even deeper into the books' themes, tapping experts, friends and strangers to join her. Pick up a copy of The Engagement Game now in paperback and hardcover wherever books are sold.
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Welcome to the Rules of Engagement Podcast, the podcast dedicated to political engagement brought to you from Voting Counts! Voting Counts is a simple, unbiased political resource that helps you make informed decisions when voting. Visit our website: www.votingcounts.org.uk Follow us on twitter: @VotingCountsUK
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We talk won two veteran teachers on their take about students and how they have and have not changed over the last forty years. Cover art photo provided by Nathan Anderson on Unsplash: https://unsplash.com/@nathananderson
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It is my great pleasure to publish this weekly podcast that supplements my book "Hacking Engagement". Listen and get creative ideas on how to engage students tomorrow! Please visit my website: http://jamesalansturtevant.com/ And...for a cornucopia of teacher empowerment resources, visit: http://hacklearning.org/
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Insights is an original series from Emplify that explores extraordinary advances in people performance and business outcomes through workplace science and...well, insights. You’ll learn from Emplify CEO and Co-Founder Santiago Jaramillo as he discusses culture and engagement - and takes a deep dive into the specific questions that are top of mind for people-first leaders. Nicole MacLean, Director of Relationship Marketing at Emplify, will be your guide as we learn from Santiago on how to bre ...
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In this Podcast I review the different most compelling aspects of the documentary Kids and Money
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The VSCA Professional Development team is excited to offer a series of podcasts to provide support and encouragement to counselors.
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Raymond Pouncey is a Youth Fire Setter Engagement Specialist, who works with youths to help them identify their involvement with arson and fire setting activities.
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Generate more gifts with less money and reduced resources with Engagement Fundraising. Join Greg Warner as he cuts through the noisy and confusing echo chamber of fundraising philosophies to help you become more efficient and effective generating more major and legacy gifts. Presented by MarketSmart, LLC. Learn more at www.imarketsmart.com.
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Two seasoned sales leaders from the FinTech space, Jeff Underwood and Kord Stockwell, dive into the topic of authentic engagement and how it applies to all of the relationships in your life, and especially those you lead professionally. In this digital age where most leaders bark orders through email, we're interested in bringing REAL engagement back to the table. We hope you enjoy the interaction!
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Insights and trends relevant to stakeholder storytelling, branding, video production, photography, content marketing and edutainment hosted by the award-winning creative team at The Art of Storytelling Inc. Your story. Our mission. Visit AOS to learn more: https://www.theartofstorytelling.com
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Outback Talks: The Employee Engagement Podcast is a monthly audio resource for HR and business professionals who are interested in building better corporate teams. Each podcast features an interview with an expert, to bring you practical tips and tricks you can use around the office, at your next team building event, or your upcoming training seminar. Learn more at http://www.outbackteambuilding.com
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Listen to this podcast to learn about B2B Sales productivity tips, tools, news, & other relevant information to professionals interested in sales productivity, demand generation, & more. Learn More: //www.koncert.com
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A seller's enjoyment of their craft can significantly influence consumer behavior and choices. Important points include how authentic enthusiasm can enhance storytelling in marketing engage customers and ultimately lead to increased sales. Enjoyment isn’t just a feeling; it’s a powerful tool for sales. When sellers express joy, buyers feel it. This…
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In this episode, Dr. Michelli discusses his role as a visiting assistant professor of service excellence and announces the new Master of Science in Customer Experience program at Campbellsville University. He recounts his partnership with Dr. Joseph Hopkins, the university's president, which led to the development of this innovative degree program …
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Building Trust and Managing Risk: Effective Communication for Controversial Projects with Kelly Parkinson (Lighthouse Series)
32:47
In many regional Australian communities, the energy transition feels like something happening to them, not with them. When large-scale changes unfold rapidly, it creates a complex environment for engagement and communication. In this episode, Wendy Agar sits down with internationally recognized risk communication specialist Kelly Parkinson to explo…
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Guest: Anais Nebel: Group Culture and Communications Manager, Lipsy Anaïs is a culture leader and brand strategy expert, passionate about people empowerment. She leads culture and communications for Lipsy, a fashion and beauty group made up of 7 brands including Victoria’s Secret UK and Gap UK. Anaïs is known for creating out-of-the box engagement …
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Engage with us via Text Message! My guest this episode is Author and Distinguished Professor Emeritus of Art History, Architecture and Urban Planning at the University of Illinois at Chicago. We discuss Robert's new novel Roman Ivory from Beautiful Dreamer Press. Robert's novel Roman Ivory takes us into the late 19th century to consider what life w…
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Meet Kara, a Growth Advisor and business coach who helps impact-driven entrepreneurs and B2B firms scale to multi-7-figures without burning out, working more, or breaking the bank. Through her Balance and Scale Method™, Kara empowers her clients to make data-driven decisions that generate reliable, recurring revenue while reclaiming their time and …
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What exactly is the traditional role of women in the Orthodox Church? This question can be controversial, and attempts to answer it by referencing early Christianity are often short on solid scholarship in service to the Church. The subject of deaconesses is a significant lightning rod for this issue at the moment. Presbytera Dr. Anysia Metrakos jo…
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In this episode, Dr. Michelli delves into the enchanting world of brand affection, discussing the phenomenon of weddings and receptions at unconventional venues like Starbucks, illustrating the concept of "lovemarks" defined by Kevin Roberts. These are brands that inspire loyalty beyond reason, evolving from mere trademarks into beloved fixtures in…
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Why Investing Time in Your Customers Beats Fast Solutions Every Time Businesses that neglect to recognize the value of time spent on relationships miss out on creating deeper bonds with their customers. When we look at businesses that thrive on customer loyalty, they often employ strategies designed for personal engagement.…
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Guest: Niki Avraam: Founder of Howat Avraam Solicitors Niki Avraam stands at the forefront of a transformative movement in leadership and workplace evolution. A legal entrepreneur with a rich background in employment and discrimination law, Niki’s journey has been distinguished by litigating high-profile cases and founding the London law firm, Howa…
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In this episode, Dr. Michelli reflects on the remarkable journey of Ernie Andrus, a World War II Navy veteran who, at the age of 100, completed his second run across America. Dr. Michelli shares insights from his personal experience running alongside Ernie, exploring the deep lessons in determination, resilience, and purpose that Ernie's endeavors …
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Welcome to another thought-provoking episode of The Non-Skinnerian Podcast, hosted by Roman Rackwitz. This week, Roman delves into an intriguing paradox: while the world around us seems to be accelerating with new technologies, innovations, and trends, certain core aspects of human behavior remain unshakably consistent. Fresh off the Zukunft Person…
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Guest: Dan Buckley: CEO – Cognexo We’ve all heard the term customer experience, but what about Employee Experience (EX)? A game-changer for forward-thinking organisations, EX is now the future of thriving workplaces – with those who invest in it four times as profitable as those who don’t. Optimising pivotal points in the employee lifecycle from pr…
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The energy transition is bringing significant changes to our regions, and like any unchosen change, it brings with it both opportunities and challenges. In this episode, Wendy Agar sits down with Chris Sounness, CEO of Wimmera Southern Mallee Development, as he shares his insights on fostering collaboration to bring people in the region together an…
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Engage with us via Text Message! I am so blessed to be a part of a creative community where I can invite artists such as my guest Daniéle J Minns. Their creative output spans film projects, writing, dancing and martial arts as a starter list. I contacted Daniéle after seeing a short film Death and Beauty created in collaboration with Yolande Brener…
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In this episode, Dr. Michelli examines Starbucks' evolution under Howard Schultz's leadership from a traditional coffee shop to a modern quick-service model dominated by mobile ordering and drive-thrus. Reflecting on his extensive experience as a consultant for Starbucks and his insights from authoring books about the company, he discusses how Star…
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Meet Ronnie Daniel, the Executive Director of Children First Education Fund, Ronnie brings over 35 years of nonprofit leadership experience to the table. He has held key roles with organizations like the Boy Scouts of America, the Natural History Museum of Utah, the Loveland Living Planet Aquarium, and the Alzheimer’s Association. A passionate advo…
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In one of his YouTube videos, Fr. Andrew discussed a pile of anecdotal evidence that there is an Orthodox convert surge. But is it real? Does it show up in real data? And is it true that there is a big spike in young men converting? Does the form of reception (baptism vs. chrismation only) make a difference in long-term engagement?Matthew Namee, Ex…
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Guests: Niall Cluley & Andree Gowar Naill Cluley is a Chartered FCIPD and an expert in culture and performance, helping ambitious organisations and teams navigate through change and achieve sustainable performance and growth. As Managing Director at Dragonfish Consulting, Niall leads and supports the team across all areas including our proposition …
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Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls
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In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…
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In this episode of The Non-Skinnerian Podcast, host Roman Rackwitz dives deep into the fascinating concept of "Almost," a powerful idea from Teresa Amabile and Steven Kramer’s research in The Progress Principle. We explore the psychology behind those pivotal moments when you're so close to completing a task and how this "almost there" feeling can f…
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In this episode of The Member Engagement Show, we cover Higher Logic's recently released 2024 Association Community Benchmark Report, which collects community performance and engagement data specifically for associations and non-profits. Not only do we discuss key metrics from the report, but expert community advisors Tiffany Moule and Kimmie Harri…
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Guest: Leanne Kilheeney Leanne Kilheeney is the Head of Engagement at Creative Marketing Agency Ear to the Ground. She has been with the Manchester-based agency for 12 years, during which she has held various creative and production roles working on campaigns for global brands such as Nike and PlayStation. In recent years, Leanne has transitioned h…
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Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth
4:32
In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…
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Engage with us via Text Message! My guest Yolande Brener currently in New York was introduced to me by a UK artist Daniele J. Minns. I saw their short collaborative film Death and Beauty and contacted Daniele who introduced me to Yolande. I so love meeting new artist friends through the lens of creativity. It is such a rich and delightful way to ex…
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Andrew Dyer is a highly respected and influential energy sector expert, who recently retired from the role of Australian Energy Infrastructure Commissioner after a 9 year tenure. He is currently a professorial fellow at Monash University and has an extensive board portfolio across a broad range of sectors. Summary - In this inaugural episode Wendy …
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Meet Nick Marinoff: a writer, author, and journalist with over 6,000 published articles to his name. His work has been featured on platforms such as Yahoo! News, Benzinga, and Bitcoin Magazine, among others. Nick is a recipient of a certificate of appreciation from the Jane Goodall Institute for his series on African wildlife conservation and was n…
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Join host Roman Rackwitz as we dive deep into the fascinating world of psychology and its impact on decision-making. In this episode, we challenge the belief that logic is always the best guide for our choices. What You'll Discover: The Limits of Logic: Explore how relying solely on logic can create blind spots in our decision-making process. Psych…
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Guest: Christy Pretzinger Christy has grown WG Content from a modest freelance writing business into a nationally recognized healthcare content consultancy. Today, she’s proud of the work we do for clients all over the country. But her greatest accomplishment is the company’s culture, which rests on our four core values — empowered, curious, kind a…
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Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping
4:40
In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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Welcome and warm invitation to a podcast format that looks at the world of human attention, participation, and motivation. But significantly without the carrot-and-stick approach. Motivation is a multi-faceted concept that has puzzled thinkers, leaders, and businesses for decades. If you've ever found yourself wondering why a colleague seems to thr…
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Joseph Griffin, the Adopt-A-Spot program manager for the City of Berkeley, CA shares how he engages residents to support environmental and safety programs.توسط Esri
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Guest: Aaron Betesta: Laughtercise Have you ever been roped into planning a company event when it’s not part of your job role? Have you ever planned an event and 2-3 people have caused you a huge amount of stress? Have you ever had sleepless nights about overspending? It’s time to become less stressed and calmer while planning a company event by jo…
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Vaping culture has evolved significantly since the introduction of electronic cigarettes (e-cigarettes), transforming from a smoking alternative into a vibrant subculture characterized by social gatherings, competitions, and a unique community identity. This culture is often centered around vape shop, which serve as both retail spaces and social hu…
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In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…
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Meet Dennis, the dynamic Founder of Bright Matter Advisors, where he leverages over 20 years of experience as a CEO to guide leaders and organizations toward impactful, purpose-driven growth and operational excellence. His mission is to help these leaders leave a lasting legacy they and their loved ones can be proud of. As the Executive Chairman at…
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Engage with us via Text Message! My guest for this Encouragement Session is Joe Bielling a certified level 3 Internal Family Systems practitioner and Coach with a Masters Degree in Therapy. Joe is seeking encouragement relative to the launch of his new brand and series of courses under "UnifyYourSelf". We have a course and community we are building…
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Guest: Ryne Sherman: Chief Science Officer, Hogan Assessment Systems Ryne’s research in personality has examined the role of personality in daily life, career pursuits and workplace performance, and the assessment and measurement of personality and individual differences. He is also an expert on modern approaches to personality assessment, includin…
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#12 Stuart Wareman, Accor – Paris 2024, FIFA World Cup & PSG: Maximising global sponsorships
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Stuart Wareman is Global SVP Experiences, Events & Sponsorship at Accor. Accor is one of the world’s largest hotel groups – made up of a global network of over 50 brands, including Ibis, Sofitel, Novotel, Orient Express and Mercure. Accor has cultivated brand partnerships with some of the most prestigious names in sport, including the FIFA World Cu…
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In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…
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Our guests on this week’s episode are Higher Logic Senior Advisor of Customer Success, Kristen Parody, and Higher Logic Customer Success Manager, Cate Sauer. Kristen and Cate are both regulars on the Higher Logic Users Group (HUG) and former association management professionals. Their work at Higher Logic revolves around helping associations succee…
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