Skill 3: Empathy - Part I

Resolve conflict: Everyone can win

We’ve hit a bump and friction is rising! Contact between you both is uncomfortable. Perhaps it’s time move towards, not away, from the relationship. Use empathy skills to repair the bridge to understanding. There’s a lot to know about these skills, so there are two episodes, 3 and 4.

Empathy the third of the 12 skills approach for resolving your conflicts constructively. Conflict Resolution Network has tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

It's based on the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James has joined the writing team for this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website headquarters for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

فصل ها

1. Skill 3: Empathy - Part I (00:00:00)

2. Communication killers (00:09:23)

3. Better listening (00:17:09)

4. Listening to gather information (00:17:09)

5. Listening to affirm the other person (00:20:40)

6. Listening when someone's inflamed (00:32:11)

7. Contributions conversations (00:35:27)

8. Summary (00:42:21)