Skill 11: Introduction to Mediation - Part I. The Basics

Resolve conflict: Everyone can win

How can you best help others in conflict? Don’t take sides! Once you have a grip on the basics of mediation, you’ll be a very handy person to have around, even if you never formally mediate a conflict. This episode is part of Conflict Resolution Network's 12 skills approach to resolving conflicts constructively.
We've tested and refined these skills over many years to support you in better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

Inspired by the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius, Christine James joins the writing and production team to create this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

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1. Skill 11: Introduction to Mediation - Part I. The Basics (00:00:00)

2. CONFLICT RESOLUTION PROCEDURES (00:10:06)

3. Conflict counselling (00:13:45)

4. INFORMAL MEDIATION (00:15:48)

5. Holding the space (00:17:55)

6. Mediating on the quiet (00:21:54)

7. BASIC MEDIATION SKILLSET (00:24:20)

8. STEPS IN MEDIATION (00:27:48)

9. Preparation (00:28:28)

10. Open - introductions, preliminary agreements (00:31:04)

11. Establish: overview and explore details (00:34:12)

12. Mirroring (00:37:45)

13. Move (00:39:41)

14. Close (00:40:42)

15. SUMMARY (00:45:04)