16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects

Project Management Masterclass

محتوای ارائه شده توسط Brittany Wilkins. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Brittany Wilkins یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Biscuits & Jam

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Encore: Jessica B. Harris Believes in a Welcome Table 42:14

16 روز پیش42:14

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42:14

Episode Description: Jessica B. Harris may have been born and raised in New York City, but she has Tennessee roots through her father and has spent much of her life split between homes in the Northeast and the South – specifically New Orleans. For more than fifty years, she has been a college professor, a writer, and a lecturer, and her many books have earned her a reputation as an authority on food of the African Diaspora, as well as a lifetime achievement award from the James Beard Foundation. A few years back, Netflix adapted her book, High on the Hog: A Culinary Journey from Africa to America , into a 4 part docuseries. And I’m very proud to say that she’s a longtime contributor to Southern Living with a regular column called The Welcome Table. This episode was recorded in the Southern Living Birmingham studios, and Sid and Jessica talked about her mother’s signature mac and cheese, the cast-iron skillet she’d be sure to save if ever her house were on fire, and her dear friend, the late New Orleans chef Leah Chase. For more info visit: southernliving.com/biscuitsandjam Biscuits & Jam is produced by : Sid Evans - Editor-in-Chief, Southern Living Krissy Tiglias - GM, Southern Living Lottie Leymarie - Executive Producer Michael Onufrak - Audio Engineer/Producer Jeremiah McVay - Producer Learn more about your ad choices. Visit podcastchoices.com/adchoices…

30 روز پیش 23:14

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Is the customer always right? Only if you measure success through their eyes.

In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.

Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

How to apply value-driven delivery
Why user experience is your secret weapon
The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

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