16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects

Project Management Masterclass

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محتوای ارائه شده توسط Brittany Wilkins. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Brittany Wilkins یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

How to Be a Better Human

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How to communicate better (w/ Charles Duhigg) 36:56

۸ weeks پیش36:56

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36:56

What makes some people supercommunicators? How can you become one too? This is the central lesson in Charles Duhigg’s bestseller Supercommunicators: How to Unlock the Secret of Communication. Charles and Chris dissect what makes messy conversations so great, how to ask deep questions, and whether women and men communicate differently. They also discuss the different rules for different technologies — from telephones to Facebook to Signal — and how cautious politeness may be the best method to communicate effectively online. Follow Host: Chris Duffy (Instagram: @ chrisiduffy | chrisduffycomedy.com ) Guest: Charles Duhigg (Instagram: @charlesduhigg | LinkedIn: @charlesduhigg | Website: https://charlesduhigg.com/ ) Links Supercommunicators: How to Unlock the Secret Language of Connection The Power of Habit: Why We Do What We Do in Life and Business Subscribe to TED Instagram: @ted YouTube: @TED TikTok: @tedtoks LinkedIn: @ted-conferences Website: ted.com Podcasts: ted.com/podcasts For the full text transcript, visit go.ted.com/BHTranscripts Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou Hosted on Acast. See acast.com/privacy for more information.…

حدود یک سال پیش 22:48

MP3•خانه قسمت

Send us a text

Is the customer always right? Only if you measure success through their eyes.

In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.

Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

How to apply value-driven delivery
Why user experience is your secret weapon
The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

https://www.buzzsprout.com/2308468/subscribe

Support the show

25 قسمت

#Business #Brittany Wilkins #Project Management #Agile #Leadership #Communication #Time Management #Emotional Intelligence #Project Execution #MBA #Careers #Higher Education #Podcasting Education

Project Management Masterclass

16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects

Project Management Masterclass

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

Send us a text

Is the customer always right? Only if you measure success through their eyes.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

How to apply value-driven delivery
Why user experience is your secret weapon
The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

https://www.buzzsprout.com/2308468/subscribe

Support the show

25 قسمت

#Business #Brittany Wilkins #Project Management #Agile #Leadership #Communication #Time Management #Emotional Intelligence #Project Execution #MBA #Careers #Higher Education #Podcasting Education

همه قسمت ها

Project Management Masterclass

1
23. International Project Management Day-Innovation is Not Conformity 10:34

۳ روز پیش10:34

10:34

Send us a text In this special International Project Management Day 2025 episode, host Brittany Wilkins dives into the theme “The Power Trio: Project, Leadership, and Agile” — revealing why innovation is never born from conformity. Standing at her microwave one ordinary day, Brittany had a thought that sparked this entire conversation: “Innovation is not conformity.” In this episode, she explores what that means for today’s project professionals and how true innovation happens when we lead with courage, disrupt with purpose, and adapt with agility. You’ll discover: Why conformity preserves the past while innovation builds the future How great project leaders challenge norms instead of maintaining them The role of agile thinking in expanding creativity and adaptability Three simple calls to action every project manager can apply today Whether you’re managing your first project or leading complex transformations, this episode will challenge your mindset — reminding you that project management isn’t just about structure, it’s about shaping transformation. 🎙️ Because the future doesn’t belong to those who conform. It belongs to those who innovate. Support the show…

Project Management Masterclass

1
22.Mastering Project Management: Why Mental Health is a Project Deliverable 15:51

۴ weeks پیش15:51

15:51

Send us a text On this World Mental Health Day , we’re talking about something project managers don’t hear enough: your well-being isn’t optional—it’s essential. In this episode, the host Brittany Wilkins explores why mental health should be treated as a project deliverable, right alongside scope, schedule, and budget. From setting boundaries and building healthy routines to leaning on support systems, practicing emotional intelligence, and using tools that reduce pressure, you’ll learn practical ways to protect your peace—and in turn, protect your projects. Because at the end of the day, projects don’t succeed without healthy leaders. Support the show…

Project Management Masterclass

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21. Project Success Decoded: How to Achieve M.O.R.E 26:33

۸ weeks پیش26:33

26:33

Send us a text What does project success really mean in today’s world? It’s not just about hitting deadlines or budgets—it’s about delivering outcomes that matter. In this episode of Project Management Masterclass , Brittany Wilkins breaks down the M.O.R.E. framework: Manage perceptions, Own outcomes, Relentlessly reassess, and Expand perspective. You’ll discover why customer perception is the ultimate measure of success, how social impact can double your chances of project success, and practical steps to apply M.O.R.E. across the project lifecycle. Whether you’re leading your first project or managing enterprise programs, this episode will help you redefine success and consistently deliver value. Support the show…

Project Management Masterclass

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20. Mastering Project Management-It Starts with a Charter: Laying the Foundation for Project Success 25:32

13 weeks پیش25:32

25:32

Send us a text Great ideas don’t fail because they lack potential—they fail because they lack structure. In this episode of Project Management Masterclass , host Brittany Wilkins breaks down the project charter —the critical first step in turning ideas into reality. Whether you’ve been handed a bold new initiative or simply want to lead with more clarity, this episode is your blueprint. You’ll learn: What a project charter is and why it matters The 9 essential components every charter should include How to lead during the Initiation Phase of a project A narrated walkthrough of a real-world charter scenario: the launch of a solar-powered baby stroller Key takeaways to help you build charters with confidence Don’t let uncertainty stall your next big move. Learn how to write a project charter that aligns teams, empowers leaders, and drives execution from day one. Support the show…

Project Management Masterclass

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19. Mastering Project Management: What Project Managers Must Know About Product Sustainability 26:45

17 weeks پیش26:45

26:45

Send us a text Have you ever stopped to consider the true cost of a product—not just the dollars spent, but the environmental footprint left behind? In this powerful episode of Project Management Masterclass , host Brittany pulls back the curtain on what sustainability really means in the world of project management. From the design phase to end-of-life disposal, 80% of a product’s impact is locked in before it hits the factory floor—and that means you , the project manager, play a bigger role than you think. 📌 You’ll learn: Why sustainability is no longer a buzzword—it’s a business imperative The three major environmental challenges your projects must help solve How companies are moving from compliance checklists to competitive advantage What every PM needs to ask to future-proof their projects How Brittany’s real-world experience as a Sustainability PMO reshaped her entire view of project success Whether you're new to sustainability or leading ESG initiatives, this episode will challenge how you plan, build, and deliver value. 🛠️ Sustainability isn’t optional—it’s operational. Support the show…

Project Management Masterclass

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18.The Global Talent Gap in Project Management — Why the Future Depends on Us 22:11

20 weeks پیش22:11

22:11

Send us a text This is Project Management Masterclass , hosted by Brittany Wilkins. In today’s episode, we unpack the 2025 PMI Global Talent Report —a sobering look at the critical project management talent shortage threatening global progress. You’ll learn: Why project management is not a niche—it’s the backbone of global innovation, infrastructure, and economic transformation. Where the demand for project professionals is rising fastest, including China, South Asia, and Sub-Saharan Africa. What’s causing the gap—from aging workforces to rapid AI and tech disruption. What project leaders can do about it using PMI’s M.O.R.E. mindset: Move outcomes, Own value, Realize change, Elevate impact. Whether you're just entering the field or leading complex portfolios, this episode helps you understand where the profession is headed—and how to rise with it. Support the show…

Project Management Masterclass

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17. Mastering Project Management- Chill Can Collapse: A Case Study in Project Failure 24:21

22 weeks پیش24:21

24:21

Send us a text In this powerful episode of Project Management Masterclass , host Brittany Wilkins unpacks the rise and fall of the Chill-Can Project in Youngstown, Ohio—a $20 million initiative that promised over 200 jobs, economic revival, and innovation but delivered none of it. This isn’t just a case study—it’s personal. Born and raised in Youngstown, Brittany shares her firsthand experience of watching hope turn into heartbreak as communities were uprooted, homes were bulldozed, and nothing materialized. Through the lens of project management, she breaks down what went wrong: missing milestones, ignored red flags, poor risk planning, and blind optimism without validation. The episode also examines the chillingly similar case of Zoetic Global—another failed promise in the same city. 🎧 Whether you’re a project leader, policymaker, or community advocate, this episode will challenge you to rethink what responsible project management really looks like—and why the lessons we learn must be applied. 🔑 Key Topics: The emotional and economic cost of failed projects Lessons in risk, governance, and stakeholder accountability Why "lessons learned" aren't enough without action A call to project managers to lead with integrity, not just ambition Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

1
16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects 22:48

26 weeks پیش22:48

22:48

Send us a text Is the customer always right? Only if you measure success through their eyes. In this episode of Project Management Masterclass , Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset . Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value. From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality. 🎯 You’ll learn: How to apply value-driven delivery Why user experience is your secret weapon The six ways customer centricity shows up in real-world project work Ready to stop managing tasks and start delivering transformation? Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens. Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

1
15. Mastering Project Management: Waterfall or Agile for Project Success 23:15

29 weeks پیش23:15

23:15

Send us a text Being stranded at Universal Studios taught podcast host Brittany Wilkins a valuable lesson—traditional methods still work. In this episode, she shares how that unexpected moment sparked a deeper realization about project management: the importance of knowing when to choose Agile, Waterfall, or a hybrid of both. 🚖 Agile is the Uber. Waterfall is the taxi. Both have value. Both have a place. The smartest project leaders know which ride to take based on the road ahead. 💡 What You'll Learn: Why Waterfall still works for projects requiring structure, compliance, and predictability When Agile thrives in fast-paced, feedback-driven environments How to build a hybrid approach that combines the best of both worlds Real-world analogies and case studies to help you make smarter project decisions Plus, Brittany gives a special shoutout to new listener Megan, who’s transitioning into project management and already finding value in the Masterclass community. 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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14. Mastering Project Management-Strategy Over Speed: The Key to Sustainable Project Success 25:08

33 weeks پیش25:08

25:08

Send us a text 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Ever felt the pressure to accelerate your project? You’re not alone. In today’s episode of Project Management Masterclass, we’re diving into one of the biggest traps in project leadership: mistaking speed for success. You've probably heard it—“Just go faster!” But is moving quickly always the right move? Join us as we unpack the real cost of rushing projects without strategy—from burnout and poor quality to missed goals and chaos. Discover why strategy always trumps speed, and learn how to lead your team with clarity, sustainability, and purpose. We’ll cover: ✅ The misconception of speed in project management ✅ Real-world examples where “fast” led to failure ✅ 5 reasons why speed ≠ strategy ✅ How to balance deadlines with intentional execution ✅ Actionable tips for leading with purpose, not pressure Whether you’re navigating a high-stakes deadline or coaching your team through chaos, this episode will help you reframe your approach and lead smarter. Support the show…

Project Management Masterclass

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13.Mastering Project Management-One Year of Growth, Milestones, & Lessons Learned 8:59

36 weeks پیش8:59

8:59

Send us a text Project Management Masterclass is celebrating its one-year anniversary! In this special episode, host Brittany Wilkins reflects on the journey—nearly canceling the podcast before a powerful review and LinkedIn messages reignited her passion for teaching project management. She also breaks down the top five trends from the show’s most popular episodes, covering key fundamentals, strategies for success, nine proven methods for project excellence, insights from the PMI Global Summit, and what it takes to go beyond project constraints. Tune in for a year’s worth of growth, milestones, and invaluable lessons learned! 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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Project Management Like a Pro—Premium Insights to Lead Better 1:00

36 weeks پیش1:00

1:00

Send us a text Elevate your project management game with Project Management Masterclass Podcast Premium! Unlock bonus episodes brimming with exclusive insights , advanced strategies, and power skill development —all designed to help you lead projects confidently and stay ahead in your career. You’ll gain expert guidance and real-world applications that empower you to navigate complex projects, inspire teams, and deliver results like never before. No fluff—just high-value lessons that fuel your growth. And with month-to-month flexibility, you can cancel anytime , no strings attached. Don’t settle for average—step into excellence and subscribe today to t ake your career to the next level! 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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12.Mastering Project Management-The Evolution of the PMBOK: What Every Project Manager Needs to Know 20:35

39 weeks پیش20:35

20:35

Send us a text Project management has evolved significantly over the years, and so has the PMBOK Guide! In this episode of Project Management Masterclass , we take a deep dive into the fascinating journey of the PMBOK—from its first edition in 1996 to the game-changing shifts in the seventh edition. I share my personal experiences with PMBOK, from navigating my early days as a rookie project manager to adapting Agile and hybrid methodologies. We explore how the guide has transitioned from rigid process-driven frameworks to principle-based approaches that prioritize value delivery, adaptability, and leadership. If you’re a seasoned project manager, this episode will help you appreciate how far we've come. If you're new to the field, understanding this evolution will empower you to manage projects more effectively in today's fast-paced world. Plus, I discuss what’s ahead for the upcoming eighth edition and why staying updated is crucial for your professional growth. 🔹 Key Takeaways: ✔️ How PMBOK has evolved from process-based to principle-driven project management ✔️ The impact of Agile, Lean, and hybrid methodologies on project success ✔️ Why value delivery matters more than just completing tasks on time and within budget ✔️ Lessons learned from my personal journey with PMBOK Call to Action: I’d love to hear how PMBOK has impacted your career! Send me a message using the fan mail link in the show description. Also, if you found this episode insightful, consider sharing it with fellow project managers. 💡 "Change isn't the enemy. It's the catalyst for growth." Tune in now and stay ahead in your project management journey! 🚀 Support the show…

Project Management Masterclass

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11.Mastering Project Management-Beyond the Triple Constraints: Redefining Project Success 18:33

44 weeks پیش18:33

18:33

Send us a text Join Brittany Project Management Professional (PMP), on this episode of Project Management Masterclass as she discusses PMI’s groundbreaking report, Maximizing Project Success . Discover how the definition of project success is evolving and why it's no longer just about time, budget, and scope. Learn about the innovative Net Project Success Score (NPSS) and how it helps measure value-driven success. We'll explore actionable strategies for improving project outcomes, such as defining success criteria, establishing measurement systems, and tracking performance. Whether you're leading a startup or managing a seasoned organization, this episode will inspire you to transform projects into value-driven successes. Tune in and take the first step toward mastering project success. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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10. Mastering Project Management-The 12 Days of Project Management 28:56

48 weeks پیش28:56

28:56

Send us a text Don't be a project management grinch this holiday season! In this special episode of Project Management Masterclass, host Brittany Wilkins Project Management Professional(PMP) puts a festive spin on the classic 12 Days of Christmas bringing you 12 Days of Project Management. Are you looking to achieve project success? Well tune into the show as Brittany highlights essential elements for project success. From establishing a clear project vision, defining critical milestones, to leveraging Gantt charts and agile methodologies, this cheerful guide will help you reflect, celebrate, and refine your practices as the year comes to a close. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

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16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects