E35 - Mastering IT Project Management: Tips and Tools for Success

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

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محتوای ارائه شده توسط Anthony Kent & Tanner Greer, Anthony Kent, and Tanner Greer. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Anthony Kent & Tanner Greer, Anthony Kent, and Tanner Greer یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

This Is Woman's Work with Nicole Kalil

1
The Icelandic Art of Intuition with Hrund Gunnsteinsdóttir | 307 40:34

25 روز پیش40:34

پخش در آینده

لیست ها

پسندیدن

دوست داشته شد

40:34

We’ve turned intuition into a buzzword—flattened it into a slogan, a gut feeling, or a vague whisper we don’t always know how to hear. But what if intuition is so much more? What if it's one of the most powerful tools we have—and we’ve just forgotten how to use it? In this episode, I’m joined by Hrund Gunnsteinsdóttir , Icelandic thought leader, filmmaker, and author of InnSæi: Icelandic Wisdom for Turbulent Times . Hrund has spent over 20 years studying and teaching the science and art of intuition through her TED Talk, Netflix documentary (InnSæi: The Power of Intuition), and global work on leadership, innovation, and inner knowing. Together, we explore what intuition really is (hint: not woo-woo), how to cultivate it in a culture obsessed with logic and overthinking, and why your ability to listen to yourself might be the most essential skill you can develop. In This Episode, We Cover: ✅ Why we’ve misunderstood intuition—and how to reclaim it ✅ Practical ways to strengthen your intuitive muscle ✅ What Icelandic wisdom teaches us about inner knowing ✅ How to use intuition during uncertainty and decision-making ✅ Why trusting yourself is an act of rebellion (and power) Intuition isn’t magic—it’s a deep, internal guidance system that already exists inside you. The question is: are you listening? Connect with Hrund: Website: www.hrundgunnsteinsdottir.com TedTalk: https://www.ted.com/talks/hrund_gunnsteinsdottir_listen_to_your_intuition_it_can_help_you_navigate_the_future?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare Newsletter: https://hrundgunnsteinsdottir.com/blog/ LI: www.linkedin.com/in/hrundgunnsteinsdottir IG: https://www.instagram.com/hrundgunnsteinsdottir/ Book: InnSæi: Icelandic Wisdom for Turbulent Times Related Podcast Episodes: How To Breathe: Breathwork, Intuition and Flow State with Francesca Sipma | 267 VI4P - Know Who You Are (Chapter 4) Gentleness: Cultivating Compassion for Yourself and Others with Courtney Carver | 282 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music Learn more about your ad choices. Visit megaphone.fm/adchoices…

حدود یک سال پیش 52:15

MP3•خانه قسمت

Mastering IT Project Management: Tips and Tools for Success

Welcome to Off the Wire, the podcast dedicated to helping you manage cybersecurity risks and tackle technology challenges. In this episode, hosts Tanner and Anthony dive deep into the world of project management, specifically IT project management. They begin by recounting their experiences and the critical importance of having clear goals, plans, and user buy-in to make projects successful. They discuss the significance of strong communication, flexibility, and involving end-users in the process for better outcomes.

The episode also covers evaluating project management tools such as ClickUp, Asana, and Smartsheet, along with practical tips and tricks to improve project management in your organization. Lastly, the hosts emphasize the need for continuous improvement and leveraging the strengths of your team members. Join Tanner and Anthony as they share valuable insights and real-life experiences to help you master IT project management.

00:00 Introduction to Off The Wire Podcast

00:59 Upcoming Conferences and Events

02:42 Diving into IT Project Management

04:14 Defining Project Success

06:37 Challenges and Lessons in Project Management

16:51 Current Project Management Practices

26:41 Scoring Vendor Demos

28:15 Project Management Tools Overview

30:03 Choosing the Right Tool

33:14 Implementing ClickUp

39:56 Virtual vs. In-Person Meetings

41:08 Effective Communication Strategies

45:03 Cybersecurity in Projects

47:00 Improving Project Management

49:43 Final Thoughts and Wrap-Up

43 قسمت

#Tech #Business #Anthony Kent & Tanner Greer #Anthony Kent #Tanner Greer

E35 - Mastering IT Project Management: Tips and Tools for Success

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

Mastering IT Project Management: Tips and Tools for Success

00:00 Introduction to Off The Wire Podcast

00:59 Upcoming Conferences and Events

02:42 Diving into IT Project Management

04:14 Defining Project Success

06:37 Challenges and Lessons in Project Management

16:51 Current Project Management Practices

26:41 Scoring Vendor Demos

28:15 Project Management Tools Overview

30:03 Choosing the Right Tool

33:14 Implementing ClickUp

39:56 Virtual vs. In-Person Meetings

41:08 Effective Communication Strategies

45:03 Cybersecurity in Projects

47:00 Improving Project Management

49:43 Final Thoughts and Wrap-Up

43 قسمت

#Tech #Business #Anthony Kent & Tanner Greer #Anthony Kent #Tanner Greer

همه قسمت ها

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E40 - Unpacking the 2025 Verizon DBIR Report: Key Cybersecurity Insights for SMBs 45:40

13 روز پیش45:40

45:40

Unpacking the 2025 Verizon DBIR Report: Key Cybersecurity Insights for SMBs Welcome back to Off The Wire! In this episode, hosts Tanner and Anthony dive deep into the 2025 Verizon Data Breach Investigations Report (DBIR). With 35 years of combined IT experience, they discuss the evolving threat landscape, notable trends in cybersecurity, and the importance of proactively researching and analyzing risks. From third party breaches and rising ransomware attacks to the increasing impact of AI and the critical role of patch management, we break down the actionable insights every small to medium-sized business needs to know. Tune in to understand the current cybersecurity dynamics and how they can affect your organization. Don’t forget to subscribe and share the podcast to help us grow and aid others in their cybersecurity journey! 00:00 Introduction to Off The Wire Podcast 00:20 Diving into the Evolving Threat Landscape 01:14 Unpacking Verizon's DBIR Report 04:11 Notable Trends and Rising Threats 04:25 Third Party Breaches and Risks 09:09 Ransomware: Trends and Insights 14:03 Espionage and Nation-State Threats 18:11 Understanding Attack Vectors 23:03 Mitigating Zero-Day Exploits 23:34 Importance of Regular Scanning and Patching 24:19 Internal vs External Vulnerability Management 25:21 Credentialed Vulnerability Scans 28:14 BYOD and Credential Security 30:43 AI's Role in Cybersecurity 34:23 Phishing and Training Effectiveness 35:43 Ransomware Threats to SMBs 37:17 Backup Strategies and Recovery 43:43 Final Thoughts and Encouragement…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E39 - Can you hear me now? The changing role of communication in the workplace 44:14

27 روز پیش44:14

44:14

Is the Phone Call Dead? Office Communications in Modern Workspaces In this episode of 'Off the Wire,' IT executives Tanner and Anthony dive into the evolution of office communications, discussing whether phone calls are becoming obsolete. They explore the use of chat applications like Microsoft Teams, the rise of email, and the role of face-to-face interactions. The discussion also covers the generational differences in communication preferences, the potential impact of AI on office communication, and the integration of third-party vendors through chat systems. Tune in to gain insights into how technology is reshaping workplace interactions and managing cybersecurity risks. 00:00 Introduction to Off The Wire Podcast 00:21 Is the Phone Call Dead? 01:03 Current Communication Methods in Modern Offices 01:27 Internal vs External Communication Preferences 06:27 Evolution of Phone Systems 14:14 The Rise of Chat Systems 18:35 Generational Differences in Communication 21:02 Generational Differences in Communication Styles 21:51 The Role of Punctuation and Informality in Chats 23:12 Departmental Variations in Communication 24:31 Choosing the Right Communication Medium 28:07 AI's Impact on Office Communication 35:25 Third-Party Collaboration and Security Concerns 42:11 Final Thoughts and Recommendations…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E38 – Stop Shadow IT with one easy trick! 27:04

۶ weeks پیش27:04

27:04

Shadow IT: Identifying and Managing Unauthorized Technology Use In this episode of 'Off the Wire,' Tanner and Anthony discuss 'Shadow IT' and its implications on organizational security and efficiency. They delve into concrete examples, such as unauthorized software subscriptions and unapproved hardware purchases. Tanner and Anthony provide insights on why users engage in Shadow IT and the risks associated with it. They emphasize the importance of communication and understanding user needs to manage and potentially reduce Shadow IT. They also share practical tips and tools for identifying and mitigating the risks related to unauthorized technology use within an organization. 00:00 Introduction and Welcome 00:49 Understanding Shadow IT 01:36 Real-Life Examples of Shadow IT 03:20 Addressing Shadow IT Concerns 08:48 Risks and Security Implications 11:48 Tools and Strategies to Detect Shadow IT 15:59 Effective Communication and User Engagement 24:33 Final Thoughts and Conclusion…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E37 - How to Choose the Right Vendor for Your Business (Tips & Tricks) 35:09

۸ weeks پیش35:09

35:09

Mastering Technology Evaluations: Insights for IT Executives In this episode of 'Off The Wire,' IT executives Tanner and Anthony delve into the intricacies of technology evaluations, covering both hardware and software. With 35 years of combined experience, they discuss the importance of starting with the 'why,' involving the right people, and the significance of demos, pricing, and references. They also explore best practices for evaluating new vendors and products to ensure successful implementation. Whether you're an IT leader or simply interested in technology strategies, this episode offers practical advice you won't want to miss. Don't forget to subscribe and share if you find our content valuable! 00:00 Introduction to Off The Wire Podcast 00:32 Subscribe and Support 00:54 Starting Technology Evaluations 01:38 Involving the Right People 03:24 Balancing Team Size 05:31 Evaluating IT-Specific Projects 07:22 Objective Evaluation Criteria 17:20 Effective Demo Strategies 24:39 Importance of References 29:43 Considering Price and Value 33:40 Final Thoughts and Conclusion…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E36 - IT Strategic Tech Planning: Communicating with Leadership Effectively 30:28

10 weeks پیش30:28

30:28

Mastering Strategic Tech Planning: Communicating with Leadership Effectively In this episode of 'Off the Wire,' we dive deep into the essential topic of strategic technology planning and the importance of effectively communicating these plans to CEOs, executive leaders, and board members. Hosts Anthony and Tanner discuss their personal experiences and approaches to planning, including the facets of building on previous years, incorporating feedback from all company levels, and ensuring alignment with company goals and strategic plans. They emphasize the significance of clear communication, especially avoiding technical jargon when conveying plans to non-technical stakeholders. The episode also tackles the critical aspects of cost, risk, and impact assessment and underscores the importance of a feedback loop post-approval to track progress and continuously refine strategic initiatives. Tune in to learn actionable insights on how to gain trust and buy-in from your organization's leadership for your tech proposals. 00:00 Introduction and Episode Overview 00:42 Importance of Strategic Planning 01:38 Building and Updating Technology Plans 02:46 Involving Other Departments 04:23 Leadership and Strategic Partnerships 07:07 Communicating with Leadership 12:12 Feedback and Continuous Improvement 14:54 Presenting to the Board and CEOs 18:15 Effective Communication Strategies 25:47 Final Thoughts and Tips…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E35 - Mastering IT Project Management: Tips and Tools for Success 52:15

12 weeks پیش52:15

52:15

Mastering IT Project Management: Tips and Tools for Success Welcome to Off the Wire, the podcast dedicated to helping you manage cybersecurity risks and tackle technology challenges. In this episode, hosts Tanner and Anthony dive deep into the world of project management, specifically IT project management. They begin by recounting their experiences and the critical importance of having clear goals, plans, and user buy-in to make projects successful. They discuss the significance of strong communication, flexibility, and involving end-users in the process for better outcomes. The episode also covers evaluating project management tools such as ClickUp, Asana, and Smartsheet, along with practical tips and tricks to improve project management in your organization. Lastly, the hosts emphasize the need for continuous improvement and leveraging the strengths of your team members. Join Tanner and Anthony as they share valuable insights and real-life experiences to help you master IT project management. 00:00 Introduction to Off The Wire Podcast 00:59 Upcoming Conferences and Events 02:42 Diving into IT Project Management 04:14 Defining Project Success 06:37 Challenges and Lessons in Project Management 16:51 Current Project Management Practices 26:41 Scoring Vendor Demos 28:15 Project Management Tools Overview 30:03 Choosing the Right Tool 33:14 Implementing ClickUp 39:56 Virtual vs. In-Person Meetings 41:08 Effective Communication Strategies 45:03 Cybersecurity in Projects 47:00 Improving Project Management 49:43 Final Thoughts and Wrap-Up…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E34 - The Human Side of Cybersecurity: Building a Resilient Security Culture with Fletus Poston 44:05

14 weeks پیش44:05

44:05

Building a Lasting Security Culture in Your Organization In this episode, hosts Tanner and Anthony, sit down with special guest Fletus Poston, a senior manager of security operations at CrashPlan, to discuss the creation and sustainment of a strong security culture within an organization. Fletus shares his extensive cybersecurity experience and emphasizes a human-centric approach to security. See more from Fletus on his channel: https://youtube.com/@fletusposton?si=OXDTXSBLDgx_jb63 00:00 Introduction to Off The Wire Podcast 00:20 Creating a Lasting Security Culture 00:53 Meet Fletus Poston: A Journey in Cybersecurity 02:34 The Human Element in Security 03:42 Real-World Security Scenarios 07:15 Building a Security Culture in Organizations 08:49 Practical Steps for Enhancing Security 14:23 Effective Communication in Security 23:32 Building Security Champions 23:47 Practical Security Tips for Different Roles 24:50 Creating a Security-Conscious Culture 25:41 Engaging the Board and Leadership 33:35 Gamification and Creative Training Methods 39:06 Mentorship and Knowledge Sharing 42:54 Final Thoughts and Contact Information…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E33 - Hackers Love OT - Here's How to Keep Them Out! 27:14

16 weeks پیش27:14

27:14

Protecting Operational Technology Systems: Tips, Tricks, and Insights In this episode of Off the Wire, Tanner and Anthony dive deep into the world of operational technology (OT) systems, discussing what they are, their importance in various industries, and how to protect them effectively. The duo covers the significance of reliable hardware and software controls, referencing the infamous Stuxnet incident as a wake-up call for OT security. They outline critical controls and practical tips for safeguarding OT environments, from network segmentation to passive monitoring and endpoint security. Tune in to learn actionable strategies to secure your OT systems and ensure operational reliability. 00:00 Introduction and Subscription Request 00:48 Understanding Operational Technology (OT) 02:07 The Importance of OT Security 04:56 Common OT Security Issues 11:13 Critical Controls for OT Security 15:02 Practical Tips for OT Security 25:12 Final Thoughts and Collaboration 26:55 Conclusion and Contact Information…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E32 - Our Rules for Hardware Purchases: How We Pick Tech! 52:51

18 weeks پیش52:51

52:51

Off the Wire: Exploring Tech Hardware Refreshes and Efficient Setups Join Anthony and Tanner in this insightful episode of Off the Wire as they discuss their philosophies on tech hardware, life cycles, and share their experiences with new tech devices. Whether it's choosing between desktops, laptops, iPads, smartphones, or even drones, Anthony and Tanner cover it all with real-world examples and helpful tips. Don’t miss out on their recommendations for reliable docking stations, innovative conference room setups, and how to handle surplus equipment. Tune in for a comprehensive guide to tech hardware that will help you make informed choices for your setups. 00:00 Introduction and Podcast Promotion 01:12 Philosophy on Hardware 02:09 Experiences with Different Brands 03:26 Desktop and Laptop Preferences 04:01 Challenges with Micro Form Factor PCs 07:58 Memory and Storage Specifications 14:19 Rugged Machines for Field Work 17:41 Monitor Setups and Preferences 21:30 Mobile Devices and iPads 26:36 Device Longevity and Battery Life 26:41 Company Policy on Device Rotation 27:48 Carrier Choices and Coverage 28:10 Private Networks and Device Restrictions 29:03 iPads and Cellular Service 29:39 Company Phones vs. Personal Phones 31:50 Managing Old Equipment 33:14 Internal Auction System 34:39 New Hardware Purchases 35:14 Docking Stations and Conference Room Equipment 41:24 Monitors with Built-in Docking Stations 45:30 Remarkable Tablets for Note-Taking 47:30 Drone Usage and Recommendations 50:51 Final Thoughts and Recommendations…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E31- Should I stay or should I go......away from Vmware? 53:52

20 weeks پیش53:52

53:52

VMware vs. Nutanix: Making the Right Virtualization Choice for Your Business In this episode of 'Off the Wire,' we dive into a major decision facing businesses of all sizes: should you continue using VMware or explore alternatives like Nutanix? With VMware's recent acquisition by Broadcom and subsequent pricing changes, enterprises are re-evaluating their virtualization strategies. Hosts Anthony and Tanner are joined by two special guests: Devin Costa from Jones Onslow EMC and Ben Hubbard from Flint EMC. Devin and Ben share their experiences and insights on sticking with VMware versus transitioning to Nutanix. They discuss pros and cons, cost implications, support structures, and the future of virtualization in their respective organizations. Whether you are contemplating a move or seeking to optimize your current setup, this episode provides valuable perspectives to guide your decision-making process. Don't forget to subscribe, leave a review, and share this episode if you find it helpful! 00:00 Introduction and Topic Overview 00:57 VMware's Acquisition by Broadcom 01:39 Guest Introductions: Devin Costa and Ben Hubbard 03:11 Ben Hubbard's Experience with VMware 09:32 Devin Costa's Experience with Nutanix 14:12 Comparing Costs and Decision-Making Processes 18:03 Future Hardware and Cloud Considerations 26:34 Exploring Cloud Solutions for Disaster Recovery 27:03 The Importance of Virtualization in Modern Infrastructure 27:55 Challenges and Benefits of Virtualization 31:09 Learning and Transitioning to New Virtualization Platforms 33:12 Support Experiences with VMware and Nutanix 40:02 Concerns About Future Price Increases 45:36 Advice for Organizations Considering Virtualization Options 51:53 Final Thoughts and Leadership Insights…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E30 - From AI to Zero Trust: 2024's Tech Advances and What is Just Around the Bend in 2025 51:15

22 weeks پیش51:15

51:15

Off The Wire: 2024 Tech and Cybersecurity Year in Review & 2025 Predictions In this episode of Off The Wire, hosts Anthony and Tanner cover a detailed review of 2024, focusing on significant advancements and incidents in technology and cybersecurity. They discuss notable headlines like the global IT outage caused by CrowdStrike, the Salt Typhoon incident involving Chinese hackers, and the implications of potential DJI drone bans. The episode delves into the rise of AI and its applications in everyday workflows, the ongoing shift to hybrid cloud models, and the increasing trend towards zero trust security frameworks. As they reflect on the year's technological strides, they also share insights on what to expect in 2025, including potential AI advancements and continued focus on zero trust architectures. Tune in for an engaging discussion on the past year's tech and cybersecurity landscape and a glimpse into the future. 00:00 Introduction and Episode Overview 01:06 Major Cybersecurity Incidents of 2024 01:15 CrowdStrike Global IT Outage 04:24 Salt Typhoon: Chinese Hackers and Telecoms 07:42 The DJI Drone Ban and Chinese Technology Concerns 12:37 The Rise of Generative AI in 2024 13:54 AI Integration in Everyday Tasks 17:22 Power Usage and Limitations of AI 20:33 Shift to OpEx Model and Hybrid Cloud 24:57 Changing Communication Trends 25:28 The Shift from Email to Chat 26:02 The Rise of Internal Chat Systems 30:00 The Impact of Starlink 32:15 Zero Trust Architecture Gains Traction 33:56 Looking Ahead to 2025 35:01 Building Internal AI Systems 37:28 AI Use Cases and Challenges 48:34 Optimizing Existing Technologies 50:02 Wrapping Up and Listener Engagement…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E29 - IT Security Alerts: What You NEED to Know 46:55

24 weeks پیش46:55

46:55

Critical Alerts in Cybersecurity: Best Practices to Avoid Alert Fatigue | Off The Wire Podcast Welcome to Off The Wire, the podcast that helps you curb cybersecurity risks and tackle technology challenges. In this episode, IT executives Tanner and Anthony share insights on effective alert systems in cybersecurity. Drawing from their combined 35 years of experience, they discuss real-life scenarios, types of alerts crucial for situational awareness, and strategies to prevent alert fatigue. They also explore alert sources, essential configurations, and future considerations for OT environments. Join us to better understand how to tailor your alert system for optimal performance and security. Remove info from Zoom Info Trust Center | ZoomInfo 00:00 Introduction to Off The Wire Podcast 00:24 A Real-World Cybersecurity Incident 01:11 Understanding and Managing Alerts 03:50 Endpoint Detection and Response (EDR) Alerts 07:21 Domain and Firewall Alerts 12:58 Multi-Factor Authentication (MFA) and Network Activity Alerts 20:19 Situational Awareness and Account Hygiene 23:06 Environment Hygiene and Group Policy Changes 23:54 Firewall Commit Alerts and Protocols 25:32 Backup Alerts: Successes and Failures 27:11 Endpoint Monitoring and USB Drive Policies 28:39 Misconfigurations and VM Backups 29:22 MFA Bypass and Snapshot Alerts 31:41 Application Installations and Phishing Attacks 35:00 Physical Security and Surveillance 36:34 Future Alerts and Vulnerability Tools 37:57 Alert Sources and SIEM Alternatives 39:20 Managing Alert Fatigue 46:05 Final Thoughts and Listener Engagement…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E28 - Microsoft 365 Secrets Unlocked: IT Pro Tips for 2024! 44:04

26 weeks پیش44:04

44:04

Mastering Microsoft 365: Tips, Tricks, and Best Practices In Episode 28 of the 'Off the Wire' podcast, hosts Tanner and Anthony delve into Microsoft 365 (Office 365), offering a comprehensive guide on migrating, optimizing, and securing the suite. The episode covers essential aspects like hybrid architecture configurations, licensing tiers, and the importance of 2FA and logging for security. They also explore tools like Outlook, Teams, OneDrive, and SharePoint, providing actionable insights on feature utilization, retention policies, and efficient file sharing. Along with personal anecdotes and practical tips, this episode is a must-listen for IT professionals looking to maximize their organization's use of Microsoft 365. 00:00 Introduction and Episode Overview 00:49 Thanksgiving Recap and Personal Stories 01:37 General Tips for Microsoft 365 Migration 03:02 Licensing and Vendor Recommendations 05:33 Retention Policies and Legal Holds 07:11 Training and Continuous Learning 09:50 Backup Solutions and Internet Redundancy 13:42 Automation and Efficiency in Microsoft 365 15:57 Security Best Practices 20:47 Outlook and Exchange Tips 24:52 Microsoft Teams Tips 29:59 OneDrive Tips 35:11 SharePoint Tips 41:57 Conclusion and Final Thoughts…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E27 - Cloud Dreams vs On-Prem Realities – How to determine what's best? 53:25

28 weeks پیش53:25

53:25

Cloud Dreams vs. On-Prem Realities | Episode 27 In this episode of 'Off The Wire,' hosts Anthony and Tanner tackle the ongoing debate between cloud and on-premise solutions: 'Cloud Dreams vs. On-Prem Realities.' They discuss myths, pros, and cons of each, share their experiences, and delve into specific scenarios and examples, such as cost implications, security considerations, and integration challenges. They also explore the future of hybrid environments and how businesses can navigate these choices effectively. Tune in to gain insights and practical advice on making the best decisions for your IT infrastructure. 00:00 Introduction and Episode Overview 01:34 Cloud vs On-Premise: Personal Experiences 02:57 First Steps into the Cloud 04:30 The Ongoing Debate: Cloud or On-Premise? 09:22 Advantages of Cloud Solutions 17:51 On-Premise Benefits and Cost Considerations 25:22 Real-World Scenarios and Lessons Learned 27:15 Second Guessing Decisions During the Storm 27:43 Inherited Cloud Solutions and Their Challenges 29:05 On-Premise Phone System Issues 29:43 Deciding Between Cloud and On-Premise Solutions 31:20 Surprises and Costs in Cloud Services 33:27 Security Concerns in Cloud vs. On-Premise 42:41 Building IT Infrastructure from Scratch 46:09 Future Plans and Final Advice 52:41 Closing Remarks and Listener Engagement…

Off the Wire: A Play by Play on Cybersecurity and Technology Issues

1
E26 - Tech Support or Customer Support? IT’s Both! 44:46

30 weeks پیش44:46

44:46

Mastering Customer Service in IT: Strategies and Best Practices In this episode, we dive into the importance of customer service within IT departments, emphasizing its crucial role in driving innovation and improving user satisfaction. We discuss how IT professionals can develop and hone their customer service skills, the importance of effective hiring practices, and the benefits of using tools like ticketing systems to manage and resolve issues efficiently. We also touch on the significance of empathy, building trust and credibility, and maintaining good relations with other departments. Tune in for valuable tips and insights on enhancing customer service in your IT organization. 00:00 Introduction to Customer Service in IT 01:17 Challenges IT Professionals Face with Customer Service 02:38 The Importance of Hiring the Right People 04:50 Key Attributes for Customer Service Excellence 07:57 The Role of IT in Enhancing Business Efficiency 15:34 Proactive vs. Reactive IT Support 20:25 Implementing Effective Ticketing Systems 28:14 Building Relationships and Empathy 39:46 Maintaining High Morale for Better Service 40:38 Final Thoughts and Encouragement…

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Off the Wire: A Play by Play on Cybersecurity and Technology Issues « » E35 - Mastering IT Project Management: Tips and Tools for Success

E35 - Mastering IT Project Management: Tips and Tools for Success

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E35 - Mastering IT Project Management: Tips and Tools for Success