Ep. #118: Sentiment Management, NPS & Stopping Defective Customers

MODELS OF MASTERS w/ Michael Becker

In this episode, I touch on a few topics related to public perception, reputation management, and churn reduction. Specifically, I focus on how to combat negative reviews in the public domain by going above-and-beyond what other companies are doing (and what customers are used to). I also explain how to use cancellation reversals to stop defecting customers from leaving.

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📖 𝗚𝗘𝗧 𝗠𝗬 𝗕𝗢𝗢𝗞: https://t.ly/ioHGR

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🎓 𝗖𝗢𝗡𝗧𝗘𝗡𝗧 𝗖𝗔𝗣𝗜𝗧𝗔𝗟𝗜𝗦𝗧 𝗔𝗖𝗔𝗗𝗘𝗠𝗬: https://t.ly/u0Dk5

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💼 𝗪𝗢𝗥𝗞 𝗪/ 𝗠𝗘: https://michaelbecker.org/services/

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📲 𝗧𝗘𝗫𝗧 𝗠𝗘 𝗪/ 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦: [phone]

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