Taking Individual Responsibility

Mentors to Executives Worldwide

Whilst waiting for a guest to arrive, Kim and Fulyana had a discussion about “wearing a mistake”. Both had examples of how much there is to gain by taking individual responsibility to ensure a customer/client negative experience can be turned around. When the guest failed to appear they decided to record their thoughts to share with listeners.

As the recording was done individually, the audio is not of the same standard as normal. Our apologies for that.

Taking Individual ResponsibilityDownload