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Episode #12 - Communication
Manage episode 407411720 series 3560759
محتوای ارائه شده توسط Jill McKnight. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Jill McKnight یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
The most important thing in communication is to hear what isn’t being said. ― Peter Drucker
Communication is the lifeline of any relationship – Elizabeth Bourgeret
Communication happens on the listener’s terms. –Thomas Erikson
Barriers:
For the sender these can include the message being unclear, indirect, untimely, or it contains distrating information. For the receiver they include distractions or selective attention, personal motives, or negative perceptions
Filters:
Interests, Vocabulary, Motives, Emotional State, Cultural Backgrounds, Assumptions, Experiences
Active Listening:
Acknowledging, Encouraging, Reflecting, Clarifying, Paraphrasing, Asking, Summarizing, Validating
Active Listening Blocks:
Comparing, Rehearsing, Judging, Identifying, Sparring, Derailing, Mind Reading, Filtering, Dreaming, Advising, Being Right, Placating
40 قسمت
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