Navigating Change: AI, Staffing, and the Future of Emergency Communications With Stephen Sutton

Let's Talk Dispatch

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محتوای ارائه شده توسط Ashley Valenzuela. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Ashley Valenzuela یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

Healthy Spaces

1
AI for the Planet: From Tech Labs to Real Life 37:58

۹ روز پیش37:58

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پسندیدن

دوست داشته شد

37:58

Fighting climate change means juggling a thousand moving parts, from how we power our cities to how insects sustain our ecosystems. Artificial intelligence is uniquely equipped to take on that scale of challenge, analyzing massive data sets, predicting problems before they happen, and unlocking solutions humans alone could never achieve. In this episode, hosts Dominique Silva and guest co-host Rebecca Handfield (BrainBox AI) speak with Jean-Simon Venne, co-founder of BrainBox AI and leader of the BrainBox business at Trane Technologies, and Dr. David Rolnick, Assistant Professor at McGill University and co-founder of Climate Change AI. They share how AI can slash building emissions, extend equipment life, and open up new frontiers in biodiversity research. We also take a behind-the-scenes look at Trane Technologies’ new AI Lab in Montreal, where the next generation of HVAC innovation is being designed and created. With a focus on practical applications over theory, the lab is harnessing AI as a powerful ally in the fight against climate change, while keeping ethics, responsibility, and trust at the center of every breakthrough. About Healthy Spaces Healthy Spaces is a podcast by Trane Technologies where experts and disruptors explore how climate technology and innovation are transforming the spaces where we live, work, learn and play. This season, hosts Dominique Silva and Scott Tew bring a fresh batch of uplifting stories, featuring inspiring people who are overcoming challenges to drive positive change across multiple industries. We’ll discover how technology and AI can drive business growth, and help the planet breathe a little bit easier. Listen and subscribe to Healthy Spaces on your favorite podcast platforms. Links: A New Era for Smart Buildings with AI Controls and AI Agents - Press Release AI in the Built Environment, Sustainable Markets – White Paper Trane Technologies AI Lab - Website Digital Solutions: Using AI and Autonomous Control to Listen to Your Building - Blog How AI Can Help Dramatically Reduce Energy Demand and Emissions - Blog Trane Technologies Website Healthy Spaces YouTube Brainbox AI Website Climate Change AI Website Dominique Silva Profile Rebecca Handfield Profile Jean-Simon Venne Profile David Rolnick Profile…

حدود یک سال پیش 53:46

MP3•خانه قسمت

In this episode of Let's Talk Dispatch, we’re joined by Stephen Sutton, a Senior Telecommunicator with over 30 years in public safety. Stephen shares his journey through EMS, Corrections, and 911, shedding light on how these experiences shape his approach to leadership and managing change.

We explore the constant evolution of 911 centers—from staffing challenges to the impact of AI—and discuss strategies for navigating these transitions effectively.

Don’t miss this insightful conversation about adapting to change and fostering resilience in emergency communications.

Connect with Stephen on Linkedin

137 قسمت

#Careers #Business #Ashley Valenzuela #Police #Fire #Medical #Shiftwork #Thin Gold Line #Self Care #Law Enforcement #911 Dispatchers #Dispatch #Responders

Let's Talk Dispatch

Navigating Change: AI, Staffing, and the Future of Emergency Communications With Stephen Sutton

Let's Talk Dispatch

published حدود یک سال پیش

اشتراک گذاری

MP3•خانه قسمت

We explore the constant evolution of 911 centers—from staffing challenges to the impact of AI—and discuss strategies for navigating these transitions effectively.

Don’t miss this insightful conversation about adapting to change and fostering resilience in emergency communications.

Connect with Stephen on Linkedin

137 قسمت

#Careers #Business #Ashley Valenzuela #Police #Fire #Medical #Shiftwork #Thin Gold Line #Self Care #Law Enforcement #911 Dispatchers #Dispatch #Responders

همه قسمت ها

Let's Talk Dispatch

1
Peer Support and Resiliency in Public Safety 51:41

21 weeks پیش51:41

51:41

In this episode of Let’s Talk Dispatch , we sit down with Heather Williams, a licensed psychologist and founder of Premier First Responder Psychological Services. With over 25 years of experience working in law enforcement and public safety, Heather has dedicated her life to improving the mental health and wellness of first responders. From building peer support programs to providing critical incident response and wellness training, Heather shares her insights on how to create a culture of resilience within public safety. Whether you’re a dispatcher, officer, or leader in public safety, this episode is packed with valuable lessons on navigating stress, trauma, and recovery. Connect with Heather here : IG: heather_premier1stresponder website: premier1stresponder.com…

Let's Talk Dispatch

1
Beat the Burnout with Guest AK Dozanti 48:46

23 weeks پیش48:46

48:46

In this episode of Let’s Talk Dispatch , I’m joined by AK Dozanti, a former deputy sheriff turned First Responder Burnout Specialist and founder of Life Saver Wellness. AK shares her journey from law enforcement to burnout prevention, offering actionable insights on recognizing, preventing, and recovering from burnout in emergency services. With her relatable approach and deep understanding of the challenges first responders face, this episode is packed with practical advice for anyone in the field. Instagram: akdozanti Facebook: Life Saver Academy with AK Dozanti Tiktok: akdozanti LinkedIn: AK Dozanti, MA Oh and did we mention AK has a new book! Check out Beat the Burnout Here…

Let's Talk Dispatch

1
Supporting the Heart of 911: The Chaplain Initiative 51:58

23 weeks پیش51:58

51:58

In this episode of Let’s Talk Dispatch, I’m joined by Brandi Powell, Executive Director and Founder of The 911 Chaplain Initiative Inc. With 15 years of experience as a dispatcher and trainer, Brandi shares her journey, the inspiration behind her nonprofit, and her mission to provide emotional and spiritual support to telecommunicators.We discuss the challenges of fundraising, the critical role of well-being in the 911 profession, and how both individuals and organizations can make a meaningful impact.Connect with Brandi: Instagram & TikTok: @the911chaplain Website: goldlinechaplains.org…

Let's Talk Dispatch

1
The Value of Neurodiversity in Public Safety Communication 1:03:37

28 weeks پیش1:03:37

1:03:37

In this episode of Let’s Talk Dispatch , I sit down with Will Young, a dedicated public safety telecommunicator and passionate advocate for neurodiversity in emergency communications. Will shares his journey into public safety, his involvement with APCO and NENA, and his mission to create more inclusive emergency communication centers (ECCs). We explore how embracing neurodiversity can help address the staffing crisis, provide better support for team members, and ensure our centers reflect the diverse communities we serve. Whether you're in leadership or on the frontline, this conversation is packed with actionable insights to foster inclusivity in your center. Connect with Will: 📌 Instagram: @10_4_Baldy 📌 LinkedIn: Will Young…

Let's Talk Dispatch

1
Building Better Teams: The Role of Leadership in Dispatch Centers with T’airra Whitis 51:35

31 weeks پیش51:35

51:35

In this episode of Let's Talk Dispatch I am joined by T’airra Whitis a seasoned communications center manager and doctoral researcher exploring how supportive leadership can transform dispatch centers. We discuss the vital need for empathy in leadership, the impact of offering training and development opportunities, and how connecting more deeply with staff can improve morale and retention. Tune in to hear practical insights from T’airra on fostering a healthier, more supportive work environment in emergency services. You can connect with T'airra on Linkedin…

Let's Talk Dispatch

1
Partners in Crisis: Peer Support and Therapy in the Communication Center with Kate Farber and Hudson 48:28

33 weeks پیش48:28

48:28

In this episode of Let’s Talk Dispatch , we sit down with Katie Farber, a Public Safety Dispatcher II at Ventura County Fire Dispatch. Katie shares her journey in dispatch, her experience leading the Peer Support Team, and her unique partnership with Hudson, a certified therapy dog. Together, they provide comfort during critical incidents and large-scale emergencies like wildfires. Katie also discusses the challenges and successes in bridging the gap between dispatch and field responders, highlighting how collaboration is key in emergency services. Whether you’re in dispatch or the field, this conversation offers insights into building stronger, more connected teams. Connect with Kate and Hudson on Instagram @ventura.k9.hudson…

Let's Talk Dispatch

1
Navigating Change: AI, Staffing, and the Future of Emergency Communications With Stephen Sutton 53:46

35 weeks پیش53:46

53:46

In this episode of Let's Talk Dispatch , we’re joined by Stephen Sutton, a Senior Telecommunicator with over 30 years in public safety. Stephen shares his journey through EMS, Corrections, and 911, shedding light on how these experiences shape his approach to leadership and managing change. We explore the constant evolution of 911 centers—from staffing challenges to the impact of AI—and discuss strategies for navigating these transitions effectively. Don’t miss this insightful conversation about adapting to change and fostering resilience in emergency communications. Connect with Stephen on Linkedin…

Let's Talk Dispatch

1
Introducing Dispatch Dialogues webinars Minisode 15:06

37 weeks پیش15:06

15:06

Today's episode marks our first Minisode of 2025! These stand-alone episodes will keep you updated on all things happening at The Raspy Dispatcher , highlight dispatch-related news you won't want to miss, and so much more. Be sure to hit that subscribe button so you never miss an update! Interested in joining our Dispatch Dialogues ? Sign up through this link here .…

Let's Talk Dispatch

1
From Dispatch to Doctorate with Maria Henry 54:25

38 weeks پیش54:25

54:25

In this episode of Let's Talk Dispatch , Maria Henry, a CAD System Administrator with 26 years of experience as a 911 dispatcher, joins us to discuss mental health and the evolving career paths for dispatchers. A living organ donor and current doctoral candidate in Information Technology, Maria reflects on the incredible support of her 911 community during a personal milestone and shares her vision for the future of public safety communications. Join us for an inspiring conversation about resilience, growth, and innovation in the dispatch world. Connect with Maria on Linkedin…

Let's Talk Dispatch

1
Calm Under Pressure With Reggie Parker 55:24

39 weeks پیش55:24

55:24

In this episode of Let's Talk Dispatch , Reggie Parker joins us to shed light on the often-overlooked role of dispatchers in crisis situations. As a Behavioral Health Coordinator and crisis negotiation leader, Reggie has dedicated his career to empowering dispatchers with emotional resilience and de-escalation skills. Together, we discuss the importance of recognizing dispatchers as first responders, their role in debriefings, and how they can better support both callers and themselves in high-pressure situations. Things to Consider: What self-care practices can I implement to support my mental health and prevent burnout in this high-stress profession? Am I taking advantage of debriefings and peer support to process and manage the emotional impact of my calls? How can I develop emotional resilience to better handle high-pressure calls and maintain my well-being?…

Let's Talk Dispatch

1
The Paths of the Warriors Peer Support and Healing with Jason Barto 59:28

41 weeks پیش59:28

59:28

In this episode of Let's Talk Dispatch, we’re joined by Jason Barto, a dedicated Peer Supporter and founder of The Paths of the Warriors. With a rich background in emergency services, Jason has served as a Ski Patroller, Firefighter, HAZMAT Specialist, and a member of Utah Task Force One. He shares his journey through some of his most critical incidents and how personal traumas have shaped his commitment to supporting First Responders.Jason sheds light on the challenges many First Responders ...…

Let's Talk Dispatch

1
Headsets and Hilarity Combating Burnout With Humor With Josh Miller 59:16

42 weeks پیش59:16

59:16

In this episode of Let's Talk Dispatch, we chat with a newly promoted Fire Communications Supervisor who has been dispatching for five years. Josh Miller shares their journey from Fire Explorer to Reserve Firefighter, discuss the challenges of burnout, and explain how humor and creativity have helped them stay grounded in high-stress situations. Discover how their viral Dispatch It videos and CalAPCO presentation inspire others to handle the weight of the job with laughter and humanity....…

Let's Talk Dispatch

1
Optimizing 911: Tackling Police Shortages with Priority Dispatch Solutions 43:57

44 weeks پیش43:57

43:57

In this episode, we’re joined by Jason Barbour, a 911 industry leader with over 30 years of experience, and Dave Warner, a retired law enforcement professional with 15 years at Priority Dispatch. Together, they tackle the growing challenge of police shortages, sharing how Priority Dispatch’s Police Priority Dispatch System (PPDS) and ProQA interface are helping agencies streamline call handling, integrate alternate responses, and reduce the burden on officers.Priority Dispatch Corporation is ...…

Let's Talk Dispatch

1
Voices from the Communication Center | Stories from 911 Dispatchers 32:36

45 weeks پیش32:36

32:36

Introducing the first installment of Voices from the Communication Center—a powerful segment spotlighting the real stories, advice, and daily realities of 911 dispatchers who serve as the lifeline in your community. In this episode, we visit Aurora 911 in Aurora, CO; Pleasanton Police Department in Pleasanton, CA; Lincoln Police Department in Lincoln, NE; and San Jose Police Department in CA. While this video showcases some of the incredible heroes we spoke with, it doesn’t feature ...…

Let's Talk Dispatch

1
Be our next guest or share your story on Let's Talk Dispatch Podcast 10:17

46 weeks پیش10:17

10:17

Have a story to share? The Let's Talk Dispatch Podcast is all about amplifying the voices of dispatchers and emergency services professionals! You can:✅ Sign up to be a guest and share your journey, insights, and lessons learned in this incredible field.✅ Submit your story to be featured on a Let's Talk Dispatch minisode – whether it's a funny call, a heartfelt moment, or a unique experience from the comm center, we want to hear it!Both options can be found at out website theraspydispatc...…

Let's Talk Dispatch

1
From Crisis to Care: Mental Health Support for First Responders Guest Danny McAtee 1:04:16

47 weeks پیش1:04:16

1:04:16

In this episode, I’m joined by Danny McAtee, the Director of Peer Support for Runestone Ranch, Danny is a seasoned EMS professional with over 20 years of experience in emergency services. We discuss the critical importance of mental health support for first responders, and how peer support can bridge the gap between fieldwork and mental health resilience. Danny shares his insight into the behind-the-scenes pressures of emergency response and what needs to change to better support those ...…

Let's Talk Dispatch

1
Staying Ahead of the Game: Proactive Mindsets in Public Safety Dispatch Guest Matt Glogolich 1:01:45

48 weeks پیش1:01:45

1:01:45

In today’s episode, we’re joined by a Fire/EMS Manager Matt Glogolich. With almost 14 years of dedication to Public Safety Communications, Matt has climbed the ranks from an entry-level dispatcher to a leadership position, overseeing Fire and EMS operations. They'll share stories from the field, discuss the challenges and triumphs of their journey, and offer insights into what it takes to thrive in this high-stakes career.Whether you're an aspiring dispatcher, a seasoned professional, or...…

Let's Talk Dispatch

1
Setting the Standard: formalizing 911 dispatcher training with Jessica Snead 38:08

49 weeks پیش38:08

38:08

In this episode, we sit down with Jessica Snead, Program Coordinator and Lead Instructor at the Houston Community College 911 Dispatch Academy. With nearly a decade of hands-on dispatch experience, Jessica has worked across all emergency service disciplines, rising to a supervisory role and now actively training the next generation of dispatchers. Jessica shares her passion for elevating pre-agency training to better equip dispatchers before they step into their roles. She believes that forma...…

Let's Talk Dispatch

1
Exploring the Paranormal to Highlight First Responder Mental Health | Guest Jeremy LeFever 59:07

50 weeks پیش59:07

59:07

In this episode, I’m joined by Jeremy, a dedicated firefighter and the leader of Beyond the Badge Paranormal. With 18 years of experience in emergency services, Jeremy shares his personal journey through mental health challenges and his passion for raising awareness on these critical issues. As a paranormal investigator, Jeremy also brings some chilling stories from his ghost-hunting adventures. Together, we explore the intersection of first responders’ mental health and the supernatural. You...…

Let's Talk Dispatch

1
From Classroom to Comm Center: A Conversation with Ontario's Seneca College Students 54:15

51 weeks پیش54:15

54:15

In this special episode of The Let’s Talk Dispatch Podcast, we're shaking things up with a conversation that goes both ways! I’m joined by students from Seneca College’s 911 & Emergency Services Communications Program, where they’re diving into an APCO-accredited course on Communication and Center Technology. These future dispatchers have just as many questions for me as I do for them. Tune in to hear how Canada is shaping the next generation of dispatchers, and how The Ras...…

Let's Talk Dispatch

1
Navigating Leadership in 911 with Matthew King 1:02:22

1 year پیش1:02:22

1:02:22

In this episode of Let's Talk Dispatch, we welcome Matthew King, a seasoned 911 professional with over 19 years of experience. From his beginnings as an Orlando fire dispatcher to his rise to management in just 12 years, Matthew has seen it all—both the highs and the challenges of transitioning from frontline dispatcher to leadership. Tune in as we dive deep into the lessons he’s learned along the way, emphasizing the importance of supervisors staying human, fostering trust, and emb...…

Let's Talk Dispatch

1
Solving 911 Staffing Challenges with Contract Dispatchers: GetResQ911 50:35

1 year پیش50:35

50:35

In this episode of Let’s Talk Dispatch, we’re thrilled to welcome back Jenn Marshall for her second appearance! Jenn is a traveling dispatcher who represents getResQ911, a company founded by Diane Carroll, dedicated to serving 911 agencies and workers. GetResQ911 was born out of a deep passion for the industry. Diane, who spent 22 years in dispatch herself, understands the challenges on both sides—from the dispatcher’s need for family and downtime to the agency’s mission and citizen expe...…

Let's Talk Dispatch

1
A good mentor goes a long way in 911 with Regina Milkovich and Cynthia Hudson 1:03:10

1 year پیش1:03:10

1:03:10

On this Episode of Let’s Talk Dispatch we are joined by Regina Milkovich and Cynthia Hudson, seasoned dispatch supervisors at the Goodyear Police Department in Arizona. With a combined 45+ years of experience, these two share a deep passion for improving morale in dispatch centers. In this episode, they discuss the importance of taking baby steps to create a positive work environment, the value of finding a work BFF, and how mentorship can transform a team.Get to know their unique journey, th...…

Let's Talk Dispatch

1
What it takes to hire, train and support 911 dispatchers with Wendy Lotman 58:02

1 year پیش58:02

58:02

Our guest today on the Let's Talk Dispatch Podcast brings over 26 years of experience in public safety and emergency management. Having worked as a dispatcher, trainer, and manager, Wendy recently transitioned to the private sector, and today she’s sharing her wealth of knowledge on what it takes to hire, train, and support successful dispatchers.We’ll explore the key job skills new dispatchers need to thrive, strategies to prevent burnout in their critical first year, and Wendy’s unique pers...…

Let's Talk Dispatch

1
The Staffing Struggle: Insights from Dispatcher Jennifer Boht 56:05

1 year پیش56:05

56:05

In this episode of Let's Talk Dispatch, we're joined by Jennifer Boht, a seasoned dispatcher with over nine years of experience in the field. Jennifer's passion for dispatching goes beyond just answering calls—she's committed to shedding light on the critical staffing issues that affect dispatchers and departments alike. Tune in as we dive into the real-world challenges of understaffing, its impact on mental health, and how it shapes the day-to-day experiences of those behind the console. Whe...…

Let's Talk Dispatch

1
Five Oooh! Podcast with Let’s Talk Dispatch 47:15

1 year پیش47:15

47:15

Todays episode of Let's Talk Dispatch is a special recording with the Five Oooh Podcast. Host Haley Mirabelli is a dedicated active-duty police officer with a master’s degree in Public Safety Administration. A powerful female voice in the law enforcement community, Haley founded the Never Forgotten Clothing Company, which initially started as a clothing brand for first responders but has since grown into a thriving community. This platform allows first responders to share their stories, ...…

Let's Talk Dispatch

1
The Future of 911 is Education | Maribel Alonzo 31:25

1 year پیش31:25

31:25

Today, we are thrilled to have Maribel, the 9-1-1 Public Education Coordinator for the RGV911 District, as our guest. Maribel plays a crucial role in public safety by organizing training sessions, monitoring progress at dispatch centers. She is also the mastermind behind the impactful Teach 911 program, which educates students on the proper use of 911 services.In our conversation, we'll delve into Maribel's journey into public safety, her experiences and challenges in the field, and her daily...…

Let's Talk Dispatch

1
A Place for First Responders to Connect | Nik Fiorito 37:18

1 year پیش37:18

37:18

On todays episode we are joined by Nik, the Chief Strategy Officer of PeerConnect App, an innovative platform designed to support mental health and peer connections. Nik brings a unique perspective to our conversation, not only through his professional role but also through his personal connection to emergency services—his wife is a dispatcher for the Canadian Mental Health Association, with previous experience in police and EMS dispatch.Referred by Cait Lavoie, PeerConnect's Marketing Coordi...…

Let's Talk Dispatch

1
First Responders You Are Not Alone | Guest Anthony Pantoja & Brian Buss 55:13

1 year پیش55:13

55:13

Today we are joined by two retired police officers with over a decade of experience in the First Responder field. They are the driving forces behind Runestone Ranch, an organization recently awarded its 501(c)(3) status, dedicated to mental health outreach for first responders.Brian and Anthony have experienced trauma on the job and know firsthand the importance of peer support and mental health resources. They are here to share their personal stories and the critical mission of Runestone Ran...…

Let's Talk Dispatch

1
Turn Mindfulness Practice into a Tool | Josh Grandinetti 56:33

1 year پیش56:33

56:33

My guest today is a Fire Captain and Paramedic with over 14 years of experience as a firefighter and 12 years as a paramedic. Josh is also a meditation instructor who is passionate about promoting the importance of mindfulness meditation for first responders.Josh recently faced a major injury on the job, which, while challenging, gave him the time and opportunity to bring a long-held idea to life. He founded Foundation Fortified, an initiative aimed at supporting first responders through mind...…

Let's Talk Dispatch

1
Voices from the Communication Center 9:56

1 year پیش9:56

9:56

This episode highlights a new segment from our YouTube channel, Voices from the Communication Center. During this segment, we bring you an inside look at the real stories, advice, and day-to-day realities of the unsung heroes who answer emergency calls in our community daily. Join us as we sit down with three dedicated dispatchers from the San Jose Police Department.Subscribe to The Raspy Dispatcher on YouTube for more episodes featuring incredible dispatchers from around the country, s...…

Let's Talk Dispatch

1
Under the Headset | Halcyon Frank 35:25

1 year پیش35:25

35:25

You know her name or face if you’ve been anywhere on the dispatch conference or training circuit. Halcyon Frank is back for this episode of "Let's Talk Dispatch" to tell you about her new venture, Under the Headset with Halcyon. Join us as we dive into her exciting adventure of launching a training and consulting business, discover some amazing new training tools she’s created for dispatch, and so much more. Whether you're a seasoned dispatcher or new to the field, you won't want to...…

Let's Talk Dispatch

1
Streamline the Process | Guest Max Keenan from Aurelian 53:46

1 year پیش53:46

53:46

Join us on this episode of 'Let's Talk Dispatch' as we dive into the future of 9-1-1 centers with a special guest, a private sector startup founder Max Keenan of Aurelian who specializes in building software to automate non-emergency calls for Public Safety Answering Points (PSAPs). Despite never having been a dispatcher themselves, our guest brings a unique perspective on how technology can transform the operations of 9-1-1 centers.We'll explore the evolution of 9-1-1 centers from merely han...…

Let's Talk Dispatch

1
Creating Better Centers | Liz Carver 52:36

1 year پیش52:36

52:36

Our guest today, Liz, brings over 7 years of experience in the world of 911 dispatching. She is committed to fostering healthy work environments in communication centers through clear communication and team building. Liz offers a fresh perspective on improving our centers and enhancing our operations.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a ...…

Let's Talk Dispatch

1
Crisis IQ Training and Consulting | Robin Barton 52:43

1 year پیش52:43

52:43

In this episode, we dive into the incredible journey of Robin Barton, a seasoned professional who has dedicated over a decade to public safety roles, including Communications Officer, Communications Training Officer, Communications Supervisor, Tactical Dispatcher, and Hostage/Crisis Negotiator. Robin's extensive experience in managing crises and maintaining composure under pressure has uniquely positioned her to understand the critical gaps in training for veteran dispatchers. Driven by a pas...…

Let's Talk Dispatch

1
Tara O'Sullivan EOW 06.19.19 8:51

1 year پیش8:51

8:51

Remembering Officer Tara O'SullivanYou never want to lose an officer; it's honestly the worst-case scenario. Early in my career, we lost one of our own. It was one of the hardest days I've ever experienced and a stark reality of this job that every 911 dispatcher has to understand. This week’s episode falls on the anniversary of Officer Tara O'Sullivan's passing, and I felt compelled to remember her.Tara served with bravery, dedication, and an unwavering commitment to her community. Her sacri...…

Let's Talk Dispatch

1
ReST for First Responders | Dr. Rita Brock 56:21

1 year پیش56:21

56:21

Join us for an insightful chat with Dr. Rita Brock, Senior vice president for moral injury programs at Volunteers of America. Dr. Brock's Resilience Strength Training (ReST) Program has been a game-changer for veterans, and now it's extending its reach to support our first responders.In this episode, we dive into the world of moral distress and why our frontline heroes need to prioritize their mental well-being. Dr. Brock shares her journey in developing the ReST program and its remarka...…

Let's Talk Dispatch

1
Turning Feelings into a Response | Brandi Powell 50:38

1 year پیش50:38

50:38

In this episode, we are joined by a seasoned Consultant and Trainer with 15 years of experience as a dispatcher, trainer, and system administrator in emergency services.We dive into the critical topic of Holistic Wellness and explore the need for designated Chaplains in dispatch. Our guest shares their invaluable insights and experiences, shedding light on the importance of comprehensive support for dispatchers. Tune in to discover more about how these elements can enhance the well-...…

Let's Talk Dispatch

1
100th Episode Celebration 1:31:51

1 year پیش1:31:51

1:31:51

Let’s Talk Dispatch celebrated its 100th episode with a live stream packed with surprise guests and giveaways! If you joined us live, thank you! If you missed it, here's an edited version of our live-streamed episode. A huge shoutout to my incredible guests: Dominique Mathis from Hello911 LLC, Cassie Sexton from Mindbase, and Ryan Dedmon from the 911 Training Institute. Thank you all for your love and support—we couldn’t have made it to episode 100 without you!Hello 911 LLChttps://www.hello-9...…

Let's Talk Dispatch

1
A Conversation About Diversity, Equity, & Inclusion | Guest R. Tyrone Kelsey 54:17

1 year پیش54:17

54:17

Change is hard for anyone, but especially for 911 dispatchers. In this episode, we delve into the challenges of change and much more with Tyrone Kelsey, a subject matter expert in implicit bias, racial diversity, and inclusion. Tyrone creates and delivers innovative curriculums on these topics and serves as 911 Training Institute lead consultant, helping agencies optimize team performance, relationships, and morale. Tune in to gain insights from his extensive experience and expertise.Make Sur...…

Let's Talk Dispatch

1
Tethered at the Hip | Joint Episode with 911 Delta - Tethered 4 Life Podcast 54:06

1 year پیش54:06

54:06

Is there an echo in here? Oh no, that's just my guests, Kacey and Anna, hosts of the 911 Delta - Tethered 4 Life Podcast, joining me for a joint episode. Tune in while we discuss each other's journeys and learn more about their podcast.Make sure to give them a follow on Instagram @911deltatethered4lifeAnd tune in to their awesome podcast on Apple and Spotify or wherever you listen to podcast. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/me...…

Let's Talk Dispatch

1
Beyond the Storm | Rachel Murdock 47:00

1 year پیش47:00

47:00

We sit down with Rachel Murdock, a former FBI forensic interviewer turned founder of Beyond the Storm, a company dedicated to guiding trauma survivors and first responders through their healing journey.Rachel's career has been nothing short of remarkable. With years of experience at the FBI, she honed her skills as a forensic interviewer, delving into the depths of human experience to uncover truths and provide support to those in need. Now, she's taken her expertise to new heights by foundin...…

Let's Talk Dispatch

1
The Healthy Dispatcher | Kris Inman 51:26

1 year پیش51:26

51:26

Today on Let's Talk Dispatch the raspy dispatcher meets the Healthy Dispatcher's own Kris Inman! Kris brings over 28 years of experience to the table and has moved on from their role in dispatch to the director of Program Development at The Healthy Dispatcher. Join us as we talk about their journey in dispatch, how important taking care of ourselves in this demanding line or work is, as well as some tools to add to your tool belt. To learn more about the healthy dispatch make sure ...…

Let's Talk Dispatch

1
Prepared 911 Technology | Sondra Wesley 38:45

1 year پیش38:45

38:45

In this episode of Let's Talk Dispatch, we're joined by Sondra Wesley who works with our partners at Prepared. With over 30 years of invaluable experience in public safety, Sondra shares her remarkable journey and insights gained along the way. Together, we delve into the cutting-edge technology that Prepared is bringing to our communication centers, revolutionizing the way we handle emergencies. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.co...…

Let's Talk Dispatch

1
The Traveling Dispatcher | Jennifer Marshall 53:13

1 year پیش53:13

53:13

In today's episode, we have a fascinating conversation with Jennifer Marshall, who brings over 12 years of experience in dispatching across various emergency services—police, fire, and medical. But what sets Jennifer apart is her recent transition into a unique realm of dispatching: traveling dispatching. Join us as Jennifer shares her journey, shedding light on the lesser-known aspects of this dynamic field. From the highs to the lows, Jennifer opens up about the realities of travel dis...…

Let's Talk Dispatch

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NENA Enhanced PSAP Registry and Census | Stacy Miller and Katie Decker 58:47

۲ years پیش58:47

58:47

In this episode of Let's Talk Dispatch we're bringing you a special 2-for-1 deal courtesy of NENA, the 911 association! Join us as we sit down with Katie, EPRC PSAP Program Manager, and Stacy, EPRC Commercial Program Manager, who together boast over 40 years of experience in PSAPs. They're here to share insights from their journey and introduce an exciting new service created by NENA, designed to empower everyday dispatchers. And trust us, it's a game-changer—I can vouch for it firsthand! Tun...…

Let's Talk Dispatch

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Grab A Snack | RJ Sosna - Dispatch Supervisor 58:36

۲ years پیش58:36

58:36

In this episode of Let's Talk Dispatch, our guest brings a wealth of experience to the table. With 23 years in dispatching and currently serving as a shift supervisor, they've seen it all. But what sets them apart is their 31 years of public safety experience, starting as a volunteer firefighter at just 16. Join us as we dive into their journey, from the early days on the front lines to the crucial role of dispatch operations. Tune in for valuable insights and lessons learned from a lifetime ...…

Let's Talk Dispatch

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Dispatch Olympics | Jeremie Meyer 1:05:13

۲ years پیش1:05:13

1:05:13

Join us on Let's Talk Dispatch as we chat with Jeremie, a seasoned public safety leader with over 32 years of experience. From their role as a registered Public Safety Leader (RPL) to nearly two decades of instructing with APCO as an instructor, Jeremie's journey is nothing short of inspiring. Tune in as we explore Jeremie's remarkable career highlights and glean insights from their wealth of experience in emergency response.Make Sure to Visit our Partners Prepared at Prepard911.comand&n...…

Let's Talk Dispatch

1
Selling Tickets to the Circus | Robbie McCormick 1:05:13

۲ years پیش1:05:13

1:05:13

In the latest installment of Let's Talk Dispatch, I have the pleasure of conversing with Robbie McCormick, Deputy Director of Administration, whose illustrious career spans over 15 years of dedicated service. With extensive experience in various settings, ranging from large agencies to small, rural communities and bustling metropolises, Robbie brings a wealth of wisdom and insight to the table. Join us as we delve into their invaluable expertise and glean insights into their refined approach ...…

Let's Talk Dispatch

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Cruising Down Disaster Ave | Jane Plympton 1:10:53

۲ years پیش1:10:53

1:10:53

Join us as we sit down with Jane Plympton, a dedicated dispatcher and trainer with over 12 years of experience in Police, Fire, and EMS services in Southeastern Montana.We chat about handling emergencies in a rural setting and fostering a positive workplace culture. Jane shares invaluable insights gained from her extensive background, shedding light on the challenges and triumphs of the profession.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/me...…

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Never Feel Helpless Again | Renee Monestero- Dispatcher 1:01:45

۲ years پیش1:01:45

1:01:45

In this episode, we sit down with a seasoned dispatcher and dedicated EMT with over three decades of combined experience. With 17 years in dispatch, 22 years in EMS, and 14 years of teaching, our guest brings a unique perspective to emergency services. Join us as we explore their journey, from handling high-pressure situations to educating future dispatchers and fire personnel in Wisconsin—another episode you won't want to miss.Resources mentioned in the episode:Trauma Behind the Badgehttps:/...…

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One Last Call | Guest Patricia Aaron - Retired Dispatch Supervisor 33:13

۲ years پیش33:13

33:13

Today, my guest has been dispatching for 28 years, currently holding the position of communications supervisor. When you tune in for this episode, they will be officially retired! Congratulations on your retirement, Patricia, and thank you for 28 years of service to your community. We appreciate you sharing your journey with us on Let's Talk Dispatch.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatc...…

Let's Talk Dispatch

1
Central Square Technologies | |Kevin Wattenbarger Director of Sales for 911 Call Handling 55:02

۲ years پیش55:02

55:02

Join us in this episode as we sit down with Kevin Wattenbarger, the Director of Sales for 911 call handling at CentralSquare Technologies. With over 25 years of experience in public safety and communications software, Kevin shares insights from his diverse background, including serving as a Deputy Sheriff of Wake County, NC, and his time in the U.S. Air Force in Combat Communications.In this episode, we delve into the forefront of innovation within 911 call handling. With the evolution of tec...…

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1
Our Conference Experience | Be The Difference 2024 16:17

۲ years پیش16:17

16:17

Conferences hold a unique charm, particularly those focused on emergency dispatchers. Our profession remains largely unfamiliar to many, yet a few times a year, hundreds of individuals eagerly travel by car or plane, driven by the sole purpose of connecting and learning from those who have faced challenging calls, gained valuable insights, discovered innovative approaches to age-old tasks, and are eager to share their knowledge with those on the front lines.Recently, I had the privilege of pa...…

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Combat Complacency | Kim Fuller Dispatcher 53:21

۲ years پیش53:21

53:21

Join me in welcoming our guest, Kim, who brings 19 years of invaluable experience in law enforcement dispatch to our episode today. Formerly holding the esteemed position of Chief Communications Officer, Kim humbly describes herself as a 'knower of much and master of none.'In this engaging episode, we explore Kim's rich journey through the realms of dispatch, tapping into her extensive experience and unique insights. From tactical dispatching to leadership roles and the complexities of balanc...…

Let's Talk Dispatch

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Just Being Awesome | Cammie Haney Dispatch Director 59:01

۲ years پیش59:01

59:01

Joining us today is an exceptional guest Cammie Haney with over 17.5 years of hands-on experience in dispatching within a small rural center. Beyond her extensive dispatch tenure, she's spent 14 years as a training officer, nurturing the next generation of dispatch professionals. Notably, she's also served as the coordinator of a local multi-agency peer support team and a member of Oregon's APCO wellness committee for the last 1.5 years. Join us as we tackle this career and her ability of jus...…

Let's Talk Dispatch

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Never Stop Learning | Nikki McGuire Dispatcher 40:37

۲ years پیش40:37

40:37

My guest today has been dispatching for longer than she has not been. Starting this career at 19 years old, this seasoned professional, Nikki McGuire, has a wonderful perspective on the changes she has witnessed in this field over the years. Time sure does fly when you're having a good time, and we talk all about it in this episode.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to ...…

Let's Talk Dispatch

1
Not Everyone is Horrible | Rochelle Esparza Dispatcher 58:03

۲ years پیش58:03

58:03

Today's guest, Rochelle Esparza, brings over a decade of experience in dispatch. Her roles as department training coordinator, supervisor, and union president showcase her dedication. Rochelle's drive to equip dispatchers for active shooter situations is deeply rooted in her grandfather's involvement during the Columbine shooting. Join us for an insightful conversation as we learn from Rochelle's wealth of experience and expertiseMake Sure to Visit our Partners Prepared at Prepard911.com...…

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1
Where to Connect and Happy Holidays! 6:59

۲ years پیش6:59

6:59

This week we are taking a break! But we did just want to thank you for your hard work during the holiday season and remind you of all the places you can connect with The Raspy Dispatcher. Make sure to check us out on all the socials and check out theraspydispatcher.comInstagram | The Raspy DispatcherFacebook | The Raspy Dispatcher Private Facebook Group | Let's Talk Dispatch Youtube | The Raspy Dispatcher Tik Tok. | The Raspy Dispatcher We will see you all in 2024!Thank yo...…

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Dispatch Cousins | Deborah Green 50:48

۲ years پیش50:48

50:48

In this episode, we sit down with a retired public safety dispatcher Deborah Green whose journey spans military service and nearly three decades in law enforcement communications. Deborah and I started at the same agency, though some years apart, which makes us dispatch cousins, Ha. Join us as she shares her story, offering insights into the challenges, triumphs, and emotional weight of being the voice behind emergency calls. Make Sure to Visit our Partners Prepared at Prepard911.co...…

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Respect Everyone BUT love your dispatchers - Cody Irby Motorola Solutions 54:19

۲ years پیش54:19

54:19

Meet Cody Irby, a 4th generation police officer who has dedicated 13 impactful years to public safety. Starting as a police officer and evolving through various roles including corporal, communications supervisor, K9 unit member, detective, and records manager, Cody's journey spans a diverse array of experiences in the field.But Cody's story goes beyond the traditional path. Today, they're on a vital mission, traversing the country to revolutionize public safety platforms and critical service...…

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Engaging the Industry | Trae Maeder 48:34

۲ years پیش48:34

48:34

Trae Maeder joins us on this week's episode of Let's Talk Dispatch. With eight years of invaluable experience at the Florida Highway Patrol and currently serving at the Lee County Port Authority, Trae brings a wealth of knowledge and insight into the critical role of a dispatcher. Not just limited to the field, Trae's involvement with the Florida APCO as a board member and committee chair showcases their dedication to advancing emergency communications.But that's not all – Trae's commitment e...…

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Thin Blue Line Memorial Crafts | Jennifer Johnson 58:36

۲ years پیش58:36

58:36

Our guest is a seasoned dispatcher, clocking in 17 years in the field. We're diving deep into their expertise, covering topics like reclassification and the evolution of 911 over the years. But that's not all—get ready to be inspired by the incredible support they're providing to families of fallen officers and those affected by first responder suicides. This episode is all about their journey and the impactful ways they're making a difference beyond the dispatch desk.Make Sure to Visit our P...…

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1
Quality Data Over Quantity Data | Julie Keleher - Rapid SOS 55:00

۲ years پیش55:00

55:00

On this episode, we are joined by Julie Keleher, who boasts an extensive background in public safety, having served as both a 911 dispatcher and sworn reserve officer from 2008 to 2016. Transitioning to the private sector at Rapid SOS, Julie is now deeply involved in improving emergency response systems, particularly in CAD/RMS systems and 911 location technology. Join us for a comprehensive discussion as we delve into Rapid SOS's commitment to providing dispatchers with enhanced tools and in...…

Let's Talk Dispatch

1
Trumping Imposter Phenomenon | Madison Sebastian 45:00

۲ years پیش45:00

45:00

I have often said in dispatch years that I am a toddler. Well, my guest today is a baby, Madison Sebastian, who has been dispatching since February of 2023. They have come onto the show today to share their journey and discuss something we can relate to imposter syndrome. Join us as we talk about the reality of the imposter phenomenon in dispatch, how we can do better with trophying our trauma as first responders, and empower all dispatchers no matter how long they have been doing the j...…

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Chase the Curiosity | Ryan Dedmon & Cassie Sexton 1:11:56

۲ years پیش1:11:56

1:11:56

Guess who's back for this week's episode? We've got Ryan Dedmon and Cassie Sexton, two fantastic supporters of our platform at the Raspy Dispatcher. These dispatch pros discuss why conferences are a big deal and why you should attend them virtually or in person. Plus, they've got some excellent advice for anyone considering sharing their ideas at these events. Because, hey, everyone's got something worth saying! Conferences are where you network, learn, and bring your unique take to the table...…

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Revamping The System | Jennifer Dwyer 1:01:06

۲ years پیش1:01:06

1:01:06

In this week's episode of Let’s Talk Dispatch, we're joined by an incredible guest who has made a remarkable transition from a 16-year career as a dispatcher to an exciting role as California P.O.S.T.'s Public Safety Dispatch Program Manager.For those of you unfamiliar with P.O.S.T., it stands for Peace Officer Standards and Training, a vital institution established in 1959 by the California Legislature to set and maintain the highest standards for law enforcement. In 1968, the very first 911...…

Let's Talk Dispatch

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Brooklyn Hellfire Releases Nov 1st | Francis X. Holt 42:42

۲ years پیش42:42

42:42

Step into the world of 1970s FDNY dispatchers in Brooklyn, the busiest fire alarm station globally, with our incredible guest. From heart-pounding calls to teamwork, they share their real-life stories. Discover how they turned their experiences into captivating novels and short stories. Their newest book, Brooklyn Hellfire, releases November 1st! Check out the links below to grab your copy today!Brooklyn Hellfire Brooklyn Hellfire: The Guardians of Brooklyn Series Book #3 - https:...…

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In this silo, we ask why | Dan Wright 1:01:07

۲ years پیش1:01:07

1:01:07

On this week's Let's Talk Dispatch Podcast episode, I am joined by Dan Wright, Deputy Director from Baldwin County, Alabama 911. Dan is entering his 23rd year in this career and has a wide range of experience, including a previous career in the fire service before transitioning to dispatch. We discuss how working in dispatch is akin to a silo, and I also ask my favorite question about fire staging, among many other engaging topics. Join us for a fascinating conversation you won't want to miss...…

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Trained for the Possibility | Sheila Mynatt 59:27

۲ years پیش59:27

59:27

On this week's episode of the "Let's Talk Dispatch Podcast," I am joined by Sheila Mynatt, Lieutenant of Training and NCIC Terminal Agency Coordinator for her department. Sheila has been in the field since 1991 and, similar to myself, has a passion for making the world of dispatch a better place. Join Sheila and me as we dive into all things dispatch, from cellphones to a tornado that took off the communication center's roof, and how they continued working. This is an episode you won't want t...…

Let's Talk Dispatch

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A Career, Not a Consolation Prize | Tina Buneta 56:02

۲ years پیش56:02

56:02

Let's Talk Dispatch is delighted to have the Director of Aurora 911 in Aurora, CO, Tina Buneta, as our guest. With 25 years of dedicated service in various dispatch environments, including urban centers, rural areas, and everything in between, Tina has been a witness to the evolution of 911. Join us for an engaging conversation as we discuss topics such as women in leadership, reshaping the perception of leadership within our dispatch centers, and much more.Make Sure to Visit our Partners&nbs...…

Let's Talk Dispatch

1
Be nice, period. | Roxy VanGundy 41:09

۲ years پیش41:09

41:09

In today's episode of "Let's Talk Dispatch," we have the incredible Roxy Van Gundy as our special guest. Roxy brings a wealth of experience, having dedicated 18 years of their life to the critical field of dispatch. We'll delve into Roxy's remarkable career, a pivotal lesson they've learned along the way, and their passionate commitment to making the 911 emergency response system more equitable.Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/media...…

Let's Talk Dispatch

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The Love of Dispatching | Kathleen Martin 58:00

۲ years پیش58:00

58:00

On today's Let's Talk Dispatch Podcast, we're joined by Dispatcher Kathleen Martin, who is bringing 29+ years of expertise to the mic. Kathleen shares her insights from private companies to homeland security, stress management, and more. Don't miss this episode filled with laughter and stories from a seasoned pro!Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave...…

Let's Talk Dispatch

1
Smart Response Technologies | Roger Mann 1:10:07

۲ years پیش1:10:07

1:10:07

In this episode of Let's Talk Dispatch, I am joined by Roger Mann, CEO of Smart Response Technologies Inc., to talk about their company, Assistive AI, and how this technology is being used in our 911 centers. Learn more about Roger and Smart Response Technologies by visiting the website. https://smartresponsetech.com/Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to sub...…

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Latinas of 911 | Josephine Rios 49:08

۲ years پیش49:08

49:08

This week I am joined by current dispatcher Josephine Rios and creator of Latinas of 911. Latinas of 911's mission is to empower and support Latinas in emergency services, 911 Dispatchers. You know I am all about promoting the dispatch career, and I am excited to share Joesphine's journey and learn more about the vision at Latina's of 911.Check out Josephine on IG | @latinasof911Website | https://latinasof911.com/ Make Sure to Visit our Partners Prepared at Prepard911.comand&n...…

Let's Talk Dispatch

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It's A Party Happy One Year Let's Talk Dispatch Podcast 7:44

۲ years پیش7:44

7:44

After one year of podcasting, 61 episodes, and over 12,000 downloads between our podcast and YouTube channel, we want to thank you all for the continued support of the Let's Talk Dispatch Podcast!Thank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social Media Instagram | Follow Here! Facebook | Follow Here!Youtube | Subscribe Here! Interested in being on an Episode of Let's Talk Dispatch?Sign Up Here | Be My Next Guest!Find additio...…

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County Unit 42-PU | Heather Blaney 38:13

۲ years پیش38:13

38:13

In this week's episode of Let's Talk Dispatch, I am joined by not one but two guests, Heather Blaney and Nugget, the first-ever unofficial ESA Skunk in the dispatch center. Join us as we talk about Heather's journey in dispatch and how Nugget has become a part of her centers day to day life and helping to educate the community. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to...…

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Authentically You | Dru Clark 42:19

۲ years پیش42:19

42:19

Get ready for an excellent episode of Let's Talk Dispatch!Today's guest is the one and only Dru Clark, a total rockstar training manager at Carbyne. With over 8.5 years of dispatching experience (and a cool two years as a supervisor at Fairfax County), Dru's got some profound wisdom to share. We're gonna chat about their journey from dispatch to the private sector, the magic of inclusive leadership, and how to stay true to yourself at work. Trust me. You don't wanna miss this one!&n...…

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Bring Your Positive Energy | Eric Anderson 54:26

۲ years پیش54:26

54:26

This week on Let's Talk Dispatch Podcast, we're joined by Eric Anderson, an experienced police dispatcher with a remarkable 27-year career, 25 of which were spent as a CTO. Eric will share his journey and highlight the significance of fostering positive energy in the workplace. Don't miss out on the valuable insights and inspiration he has to offer! Tune in now!Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's T...…

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Celebration Squad | Abbe Smithson 1:02:02

۲ years پیش1:02:02

1:02:02

In this week's edition of Let's Talk Dispatch, we have the pleasure of conversing with Abbe Smithson, a seasoned dispatcher with five years of experience. Abbe's journey began amidst a challenging agency consolidation, and she had to navigate the complexities of dispatching during the tumultuous period of the COVID pandemic. Additionally, she knows firsthand the impact of high turnover in her profession.Join us as we delve into Abbe's insightful experiences and candidly discuss these topics a...…

Let's Talk Dispatch

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If This Wasn't a Recorded Line Minisode | Show Up and Serve 7:46

۲ years پیش7:46

7:46

If this wasn't a recorded line a minisode series where dispatchers can share their stories the good, the bad, the hilarious, and everything in between.If you want to share your story, you can head to theraspydispatcher.com and submit your story under the "Tell Your Story" Tab or email me at ashley@theraspydispatcher.com. You can be as anonymous as you would like. Today's story was written by Cherise Clogston. Thank you Cherise. Thank you for listening to Let's Talk Disp...…

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The RAK Academy | Daniel Jewiss 47:11

۲ years پیش47:11

47:11

This week's Let's Talk Dispatch episode features Retired CT State Police and founder of The RAK Academy Daniel Jewiss. RAK Academy is dedicated to teaching Response to Active Killers (RAK) techniques that are simple to understand, inexpensive to implement, and, most importantly, willSAVE LIVES! This is an episode you do not want to miss!Connect with Daniel and the RAK Academy here : https://www.therakacademy.com/Make Sure to Visit our Partners Prepared at Prepard911.comand&nbs...…

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Center for Trauma, Anxiety, and Stress | Brooke Bartlett 28:47

۲ years پیش28:47

28:47

Our guest today is a licensed clinical psychologist who also owns the esteemed Center for Trauma, Anxiety, and Stress (CTAS). Their primary dedication lies in supporting first responders and agencies by facilitating the creation of impactful and easily accessible mental health programming and resources.Brooke offers invaluable insights, shedding light on their innovative approaches to ensure the well-being of those who selflessly serve our communities. Connect with Brooke www.center...…

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Reclassification and Beyond | Lindsay Conlon 1:09:00

۲ years پیش1:09:00

1:09:00

Today's guest on Let's Talk Dispatch, Lindsay Conlon, brings a wealth of experience in 911 dispatching. This individual has worn many hats in their career, from training new dispatchers to facilitating the transfer of 911 services during a town's transition.During our discussion today, we will delve into a topic that holds immense significance for every dispatcher across all states: reclassification. Our guest will shed light on the importance of this process and why it carries weight for dis...…

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Next Shift LLC | Jessica Flores 59:03

۲ years پیش59:03

59:03

In this week's Let's Talk Dispatch episode, we are honored to have Jessica Flores as our guest. ⁠⁠Jessica's career path has taken her from being a police officer to a detective and eventually to the role of a sergeant. However, she had to shift gears and explore new opportunities due to an unfortunate hand injury. ⁠⁠From this experience, Jessica founded Next Shift, a company dedicated to assisting members of law enforcement in their transition out of the field and into their next amazing care...…

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Imua Push Forward | Lianne Macdonald 42:21

۲ years پیش42:21

42:21

In this week's episode of Let's Talk Dispatch, we have a very special guest, Lianne Macdonald, who brings a unique perspective to the table. With experience as an EMT basic and over four years of dispatching, Lianne has had her share of adventures. Join us as we dive into her journey and discuss an important topic that affects many in the dispatch field: dealing with a toxic communication center. Lianne will share her experiences and shed light on how working in such an environ...…

Let's Talk Dispatch

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Heavy is the Crown or Headset | Cynthia Utgard 1:09:30

۲ years پیش1:09:30

1:09:30

In this week's Let's Talk Dispatch episode, we have the incredible Cynthia Utgard joining us. ⁠⁠Cynthia is an Army veteran and a passionate advocate for peer support and mental health treatment access for first responders and veterans. ⁠⁠Holding the esteemed title of 2023 Ms. Pine Tree State Military Star, Cynthia uses her platform to raise awareness about the challenges faced by those in uniform and to promote the importance of mental health and support networks. ⁠⁠As a community ambassador ...…

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In Case of Emergency | Desirae Kinahan 28:46

۲ years پیش28:46

28:46

In this week's Let's Talk Dispatch episode, we have a special guest, Desirae Kinahan, who shares a remarkable story. Desirae entered the dispatching world at 19 and quickly gained valuable experiences and insights in the field. Drawing from her journey, Desirae was inspired to write a children's book called "In Case of Emergency: 911 Adventures." This book aims to educate and empower children and assist parents in talking about emergencies and the vital role that 911 dispatchers play in ...…

Let's Talk Dispatch

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I Bet They Find A Body | Minisode 10:08

۲ years پیش10:08

10:08

This week on Let's Talk Dispatch, we're releasing a minisode from our series "If this wasn't a recorded line." In this episode, an anonymous dispatcher shares the call that sticks with them. ⁠⁠It's a powerful and emotional story highlighting the challenges that arise from answering the number that people call when they need help or have made a decision no one can change. ⁠⁠We're so grateful to all the dispatchers willing to share their experiences with us, and we hope this episode provi...…

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Helping the Frequent Flyer | Susan Papatrefon 55:12

۲ years پیش55:12

55:12

On this week's Let's Talk Dispatch episode, we're joined by a seasoned dispatcher with over 25 years of experience in the field. Susan Papatrefon has a wealth of knowledge to share with us. We discussed the unique challenges of serving the community as a dispatcher, especially in a rural county with limited resources. We'll dive into the struggles of handling mental health crises with limited support and resources and how dispatchers can work to provide the best possible care and su...…

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Stay With Me | Caity Hutchinson 51:53

۳ years پیش51:53

51:53

I love connecting with dispatchers, and I also love volunteering my dispatch friends to come onto the show with me. In this week's episode, I am joined by current dispatcher Caity, a former coworker, and friend. We talk about our experience working at a larger agency, how we handle tough calls, and one of the most complex parts of the job, waiting for help to arrive. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening...…

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Top Notch Dispatchers | San Jose Police Department 54:28

۳ years پیش54:28

54:28

On this Week's episode, I got a two-for-one special with San Jose Police Departments Tonia Riles and Laura Lopez. They talk to me about their department and the culture they are building, their experience over the years, collateral opportunities offered through their department, and so much more!If you are interested in a career in dispatching and are in the bay area, check out their department because they are hiring! https://www.sjpdyou.com/for-applicants/applicant-positions/other-care...…

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Help for the Headset | Shannon Polito 59:03

۳ years پیش59:03

59:03

In this Week's Episode on Let's Talk Dispatch, I am joined by @helpfortheheadset Shannon Polito. We have an excellent discussion about her journey and her company, Help for the Headset. ⁠⁠Make sure to give her a follow on Instagram at | @helpfortheheadset⁠⁠Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social Media Instagram...…

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My Voice is my Superpower | Gudrun Hughes 1:11:09

۳ years پیش1:11:09

1:11:09

Every day I get to save lives, a gentle reminder from my guest's husband regarding the work we do answering 911. This episode was so refreshing chatting with Gudrun who has over 20 years of experience and is still thriving in this line of work. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social Media Instagram | Follow Her...…

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Life After the Headset | Casey Rives 50:22

۳ years پیش50:22

50:22

This week I am joined by Casey Rives, who has entered the private sector after spending many years in dispatch. Casey shares her experience as a dispatcher, their journey into the private sector, and the importance of having someone to talk to about the calls we hear in this line of work, even the ones you don't think are weighing on you. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don'...…

Let's Talk Dispatch

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Cut the Cookie Cutter Method | Jim Marshall 1:50:11

۳ years پیش1:50:11

1:50:11

In this week's episode of Let's Talk Dispatch, I was joined by a familiar name and face in the dispatch world, Jim Marshall, Co-Founder of 911 Training Institute. Jim and I talked about anything and everything you can think of and answered some questions submitted by you folks listening. This is one you won't want to miss.Connect with Jim at | Info@911training.nethttps://www.911training.netMake Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com...…

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Think Outside The Box | Ivan Whitaker 47:01

۳ years پیش47:01

47:01

Join me as I chat with Ivan Whitaker of MD Ally. Ivan has years of experience in this field and has been speaking on issues regarding the world of 911 and numerous topics. We had a wonderful chat about their experience, burnout, and the services MD Ally is providing. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social...…

Let's Talk Dispatch

1
What in the Ergonomics! | Joel Vento Concept Seating 27:08

۳ years پیش27:08

27:08

This week on Let's Talk Dispatch, we are discussing ergonomics and the importance of chairs in the dispatch center. Helping me with this discussion today is Joel Vento from Concept Seating. Join us as we discuss the focus on the reality of use in the dispatch center and learn how Concept Seating has partnered with the Denise Amberlee Foundation for the Golden Headset Award. Follow on Instagram | @conceptseatingVisit their Website | www.conceptseating.comCall Concept Seating | 800-892-556...…

Let's Talk Dispatch

1
Planning, Purchasing, and Prepping | Angela Borges 39:13

۳ years پیش39:13

39:13

This week on Let's Talk Dispatch, we are discussing meal prepping to a better you! Angela Borges, the co-founder of The Healthy Diary, joins me to talk about her three-phrase meal prep framework, sharing her journey to a healthier self and tips and trips for the busy worker or folks who do not enjoy cooking!Follow Ang at @the_healthy_diary_Reach out by email | info@thehealthydiary.coVisit their Website | www.thehealthydiary.coMake Sure to Visit our Partners Prepared at Prepard911.comand&...…

Let's Talk Dispatch

1
The Reptile Dispatcher | Theresa Carcioppolo 50:36

۳ years پیش50:36

50:36

This week on Let's Talk Dispatch, I am Joined by Theresa Carcioppolo.911 Dispatcher, reptile wrangler, and children's book author! Theresa has taken her passion for reptiles and 911 dispatching and created some wonderful resources and education opportunities for the community! Purchase Can I call 9-1-1 now? On amazon today! All proceeds benefit Theresas reptile rescue!check out www.Scaleyaddictions.comand follow her on IG and Tik Tok @scaleyaddictionsMake Sure to Visit our Partners ...…

Let's Talk Dispatch

1
Stay Humble | Francisco Lozada 37:36

۳ years پیش37:36

37:36

This week on Let's Talk Dispatch, I am joined by Francisco Lozada of the Memphis Police Department's Emergency Communications Bureau. We talk about advice for dispatchers for different phases of their careers and a tough early call. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social Media Instagram | Follow Here! Facebook ...…

Let's Talk Dispatch

1
Human Under the Headset | Andrea King- Smith from Carbyne 1:01:01

۳ years پیش1:01:01

1:01:01

This week on Let's Talk Dispatch, I am joined by Andrea King-Smith from Carbyne. Andrea is a former dispatcher for the Las Vegas Metropolitan Police Department who has taken her years of experience as a dispatcher over to Carbyne as a Certified Customer Success Manager. In this role, she is helping this excellent company continue its mission of relentless innovation and connecting emergency services with modern technology.You can connect with Andrea and Carbyne at the links below:Find Andrea ...…

Let's Talk Dispatch

1
ENP Queen | Kris Nichols 1:04:50

۳ years پیش1:04:50

1:04:50

This week on Let's Talk Dispatch, I am joined by the ENP Queen Kris Nichols! I gave her this title because she is passionate about continuing her education in 911 and helping entry levels succeed in her center!You can find Kris creating informative handouts to assist those (like me) chasing their ENP certifications and resources to help CTOs. Find Kris on Linkedin here | https://www.linkedin.com/in/krisn911/Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Med...…

Let's Talk Dispatch

1
Empower Your People | Amy Patin 51:26

۳ years پیش51:26

51:26

Amy Patin joins me on this week's episode of Let's Talk Dispatch. We talk all about empowering leaders in our centers and creating positive environments!Find More Resources at http://www.theraspydispatcher.comYoutube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQInstagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_linkFacebook | https://www.facebook.com/theraspydispatcherMake Sure to Visit our Partners Prepared at Prepard911.comand Xybix ...…

Let's Talk Dispatch

1
The Three Week Dispatcher | Hannah Flores 54:11

۳ years پیش54:11

54:11

Hannah reached out to me wanting to come onto the show after using my resources to get hired with a department, and after three weeks, she decided to exit from the training. We need to continue talking about how to improve the entry levels of experience from day one, so we can reduce turnover and decrease the dispatcher shortage. Find More Resources at http://www.theraspydispatcher.comYoutube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQInstagram | https://www.instagram.com...…

Let's Talk Dispatch

1
When Worlds Collide with Jennifer Prince 56:37

۳ years پیش56:37

56:37

On this week's episode of Let's Talk Dispatch, I am joined by Jennifer Prince. After 20 years of service, Jennifer retired, and only a year passed before she returned to dispatching with a new agency. Five months after she returned to dispatching, a 15-year-old boy opened fire at her home high school, and her former agency was one of the responding agencies. Jennifer and I discuss critical incidents, how to respond when our personal and professional lives collide, and supporting each other in...…

Let's Talk Dispatch

1
Senate Bill 284 Letter of Support 7:40

۳ years پیش7:40

7:40

Courtesy of California Chapter of NENAFor the past two years we have been working to promote the passage of workers compensation benefits to dispatchers for easier access to Post Traumatic Stress Injury treatment. We are pleased to report to you that the bill we have sponsored, SB 284 (Stern), has successfully been approved by the Legislature and is pending action from the Governor. He now has the option to either sign it into law, or veto it, before September 30th, 2022.SB 284 Letter o...…

Let's Talk Dispatch

1
Pooh Magnet | Maylani McGhee 53:15

۳ years پیش53:15

53:15

This week on Let's Talk Dispatch, I am joined by my academy mate Maylani Mcghee. We talk about our journey through the hiring process, trying to stay employed through the academy, and the job as a 911 dispatcher. Find More Resources at http://www.theraspydispatcher.com Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link Facebook | https://www.facebook.com/theraspydispatcherMake Su...…

Let's Talk Dispatch

1
Gremlin Check In | Edie Devillbiss 42:36

۳ years پیش42:36

42:36

In this week's episode, Edie Devilbiss (@ediedevilbiss) talks about checking in with our five gremlins and shaping good habits! Also, Edie is on Tik Tok ! and is trying to reach 1000 followers! Head over to Tik Tok and help her reach her goal!Check out the link in the bio for our latest episode and subscribe on apple podcast!Learn more by following Instagram: @ediedevilbissWebsite: shapegoodhabits.comTik Tok: Edie_devilbissMake Sure to Visit our Partners Prepared at Prepard911....…

Let's Talk Dispatch

1
Movement Vs. Exercise | Roger Sutherland 1:07:07

۳ years پیش1:07:07

1:07:07

In this week's episode, I am joined by Roger Sutherland.Roger has spent a career in shift work. In actuality, it is a family affair!After experiencing a significant life event, Roger realized the importance of health and shift work, and a healthy shift was born!Where to connect with Roger !Instagram: @a_healthy_shiftWebsite: ahealthyshift.comPodcast: https://ahealthyshift.com/podcastMake Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank ...…

Let's Talk Dispatch

1
Adrenaline Junkie | Ashley Ahlquist 42:46

۳ years پیش42:46

42:46

Ashley Ahlquist joins me on today's episode of Let's Talk Dispatch! We had such a great conversation about dispatching, why they got into it, and how it has influenced the current role they are in as Yavapai County's Emergency Manager. Find More Resources at http://www.theraspydispatcher.com Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link Facebook | https://www.facebook.com/theraspydispat...…

Let's Talk Dispatch

1
The Mud, Blood & the Beer | Ryan Dedmon 1:07:39

۳ years پیش1:07:39

1:07:39

Even though Ryan is a Lakers fan we connected on so many amazing topics regarding 911 Dispatching, their journey and their advice for aspiring dispatchers!Check out : https://www.911training.netFollow Ryan on Instagram @ryandedmon911 Find More Resources at http://www.theraspydispatcher.com Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link Facebook | https://www.facebook.com/theraspydispatch...…

Let's Talk Dispatch

1
Hello-911 | Dominique Mathis 54:15

۳ years پیش54:15

54:15

Hello, 911? is the first thing out of a 911 dispatcher's mouth when answering emergency calls, and it's the first thing a caller pleads for when needing assistance. Today's Let's Talk Dispatch is with Dominique Mathis, Training Dispatch Supervisor out of Florida and Creator of an excellent company, Hello 911Check out their website at: https://www.hello-911.com/On Instagram and other social media at: _hello911Find More Resources at http://www.theraspydispatcher.com Youtube | https://www...…

Let's Talk Dispatch

1
Because, the world needs more dispatchers. 3:22

۳ years پیش3:22

3:22

This podcast was born out of a segment on my youtube channel the raspy dispatcher. After lots of folks asking for a audio version i decided to make that happen. Make sure to subscribe so you dont miss out on any upcoming episodes. Follow on Socials Youtube - The Raspy DispatcherInstagram - @theraspydispatcherFacebook - The Raspy Dispatcherwww.theraspydispatcher.comThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on So...…

Let's Talk Dispatch

1
Jordan Villwock | City of Ontario Fire 32:05

۳ years پیش32:05

32:05

Interested in learning more about the City of Ontario Fire Department?Make sure to check out joinofd.org and if you happen to be checking out this video around July 2022, make sure to check back as they will be opening a Full time and Part-time recruitment on July 5th!Find More Resources at http://www.theraspydispatcher.comYoutube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ Instagram | https://www.instagram.com/theraspydispatcher/?utm_medium=copy_link Facebook | https://...…

Let's Talk Dispatch

1
Life-Saving Technology with Stacy Miller from RapidDeploy 33:43

۳ years پیش33:43

33:43

When you dial 911, there's a common belief that help is instantly on its way. While technology has come a long way, it’s not always perfect. RapidDeploy, however, is a company working to change that by empowering first responders with tools to locate callers quickly—because every second counts. In today’s Let’s Talk Dispatch segment, I’m joined by Stacy Miller from RapidDeploy. Together, we dive into the groundbreaking, life-saving technology that’s transforming how 911 dispatchers and first responders operate. Tune in to learn how this innovation is making a difference when it matters most.Learn more by visiting RapidDeploy If you’re enjoying this content, we have even more resources for both aspiring and current dispatchers! Explore it all at theraspydispatcher.com. You can stream our podcast, Let’s Talk Dispatch, on your favorite platforms, including Apple Podcasts and Spotify. Stay connected with us on social media—just search for The Raspy Dispatcher on Instagram, Facebook, and TikTok. Don’t forget to join our private Facebook group, Let’s Talk Dispatch—a supportive and uplifting community for current, aspiring, and former dispatchers!…

Let's Talk Dispatch

1
Emergency Locate | Nick Sutton 39:41

۳ years پیش39:41

39:41

Nick Sutton joins me virtually from the UK to talk about Emergency Locate. A fantastic software he developed after spending many years in ambulance services and working with 999. ⁠⁠I learned early in my 911 training that in a high-priority call situation like a shooting or other in-progress call, you only need two things to drop a call, location and call type. The rest we can add once we get folks moving the way they need to go. ⁠⁠Location is essential in emergency response services; having a...…

Let's Talk Dispatch

1
Opportunities in our Centers | Keely Heyman 1:06:39

۳ years پیش1:06:39

1:06:39

In this episode, Keely Heyman, Executive Director of the Mountain Valley Emergency Communications Center joins me for a conversation about leadership, the evolution of 911, and how she began her career after an argument with a dispatcher!Keely Heyman Linkedin | https://www.linkedin.com/in/keely-heyman-enp-6743141a2/Find More Resources at http://www.theraspydispatcher.com Youtube | https://www.youtube.com/channel/UClIy_gcghvqif2_mRdTVXyQ Instagram | https://www.instagram.com/ther...…

Let's Talk Dispatch

1
Nutrition is not about Perfection | Raina Beugelink 48:24

۳ years پیش48:24

48:24

Had a wonderful time talking with Raina Beugelink on Let's Talk Dispatch. I am not kidding. I learned SO MUCH in just our short time spent together.Raina is a dietitian and creator of shiftworknutrition.com, where she works in the private sector, specifically with shift workers on their nutrition goals. ⁠When I found out I was going to be working graveyard, I first hopped onto google and searched for something like "how to survive graveyard" or "when to eat when working graveyard," etc.⁠⁠&nbs...…

Let's Talk Dispatch

1
Small Town Dispatching | Mackenzie Kollasch 1:13:12

۳ years پیش1:13:12

1:13:12

Dispatching in a small town, join me on this episode of Let's Talk Dispatch where I connect with a good friend and Dispatcher Mackenzie Kollasch. As we talk about their experience dispatching in Iowa and her journey as a business owner. You can connect with KenzieFacebook Link: https://www.facebook.com/nextlevelnutrition.esthervilleIG Link: @nextlevelnutrition_estherville Herbalife Website: https://mackenzie-siefken.goherbalife.com/Catalog/Home/Index/en-usFind More Resources at http://w...…

Let's Talk Dispatch

1
Do it Well | Halcyon Frank 1:05:09

۳ years پیش1:05:09

1:05:09

Halcyon is a familiar face in the dispatch realm if you ask me! I had such a wonderful time connecting and hearing all about their amazing journey and new adventures with the Denise Amber Lee Foundation. You Can find Halcyon on Facebook and IG at Halcyon Frankand by searching The Dispatch Lab!You can and most certainly should Check the Denise Amber Lee Foundation https://deniseamberlee.orgEmail halcyon@deniseamberlee.comFind More Resources at http://www.theraspydispatcher.com You...…

Let's Talk Dispatch

1
First Responder Wellness | Cassie Sexton 59:33

۳ years پیش59:33

59:33

Dispatchers and first responders generally take on many other people's worse days. If you are in this field or interested in getting into this line of work, knowing it's okay not to be okay is essential. First Responder Wellness is a great company geared towards helping first responders get through the harsh realities of the job. Make sure to listen to my chat with Cassie Sexton from First Responder Wellness!For more information on the services offered by First Responder Wellness, you can rea...…

Let's Talk Dispatch

1
Started from the Bottom | Samantha Hawkins 53:52

۲ years پیش53:52

53:52

This week's Let's Talk Dispatch episode features an insightful conversation with Samantha Hawkins, a seasoned dispatcher who has held various roles in the field and is now a Training Technician. Samantha's vast experience in dispatching provides valuable insights and knowledge on the challenges and rewards of this critical profession. In addition to her work as a dispatcher, Samantha is also an accomplished author. She has recently published a book titled "My Mommy Marches," which is ava...…

Let's Talk Dispatch

1
Wellness with Wendy | Guided Imagery and Tapping Live Stream! 35:27

۲ years پیش35:27

35:27

The "Wellness with Wendy" segment on the "Let's Talk Dispatch" podcast is a live broadcast exploring various mental and physical well-being topics. In this particular episode, Wendy Bundy, a health and wellness coordinator, discusses the benefits of tapping and guided imagery.Throughout the segment, Wendy explains the principles behind tapping and how it can help individuals alleviate stress, anxiety, and other negative emotions. She also walks listeners through a guided imagery exercise to p...…

Let's Talk Dispatch

1
If This Wasn't a Recorded Line Minisode | Withering Soul 9:12

۲ years پیش9:12

9:12

This week's episode is our first segment of "If this wasn't a recorded line," a minisode series where dispatchers can share their stories the good, the bad, the hilarious, and everything in between.If you want to share your story, you can head to theraspydispatcher.com and submit your story under the "Tell Your Story" Tab or email me at ashley@theraspydispatcher.com. You can be as anonymous as you would like. Today's story was written by Julie Lockhart, 28 year dispatcher.Th...…

Let's Talk Dispatch

1
Gold Line Support | John Barney 48:20

۲ years پیش48:20

48:20

On this week's Let's Talk Dispatch episode, John Barney, co-founder of Gold Line Support and new director of Turarosa Basin Regional Dispatch Authority. John and I discussed their journey, non-profit, and exciting role as director of a brand-new center!⁠⁠Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social Media Instagram | Follo...…

Let's Talk Dispatch

1
Wellness with Wendy Bundy 53:45

۳ years پیش53:45

53:45

On this week's Let's Talk Dispatch episode, Wendy Bundy, a former dispatcher, joins me. Wendy and I talk about her experience as a dispatcher, being the wife of a first responder, and their journey with mental health and trauma. Wendy will do a monthly live segment with me starting in May, focusing on wellness. More info to come!Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget t...…

Let's Talk Dispatch

1
National Emergency Number Association | April Heinz 37:32

۳ years پیش37:32

37:32

On this week's episode, I am joined by 9-1-1 and PSAP Operations Director at the National Emergency Number Association, also known as NENA. April has over 30 years of experience in both the public sector and private. She knowledge dumped on me for our entire chat and talked about the fantastic opportunities and support offered by the nena organization. Check out nena.org to learn more about this organization and how you can get involved!Make Sure to Visit our Partners Prepared...…

Let's Talk Dispatch

1
Secure the Bag | Amanda Kostroksi 53:42

۳ years پیش53:42

53:42

On this week's episode, I am joined by Amanda Kostroski, former dispatcher turned financial advisor who is now dedicated to helping you make the most out of your dollars. Listen to this episode to hear all about Amanda's journey and how she is helping the heroes under the headset plan for the unexpected and secure the bag. You can connect with Amanda At the links below!!Northwestern Mutualhttps://www.northwesternmutual.com/financial/advisor/amanda-kostroski/Work Cell for Calls and Text 920-34...…

Let's Talk Dispatch

1
The Rule of Normalcy | Jimmy Hodges 1:20:21

۳ years پیش1:20:21

1:20:21

This week I am joined by Jimmy Hodges. The current Director for Pitt County 911 in Greenville, NC. Jimmy has over 15 years of working in communications and that experience shows throughout our awesome conversation! Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscribe and leave a 5 Star Review!Follow Us on Social Media Instagram | Follow Here! Facebook | Foll...…

Let's Talk Dispatch

1
911derwomen | Sara Weston 1:01:25

۳ years پیش1:01:25

1:01:25

This Week I am joined by Sara Weston, who you may know as the 911derwomen herself. I was honored to have Sara on the show to share her story and how 911derwomen came to be. We are more alike than we are different, and we can continue to support, empower and learn from one another. Check out more about 911derwomen at https://www.911derwomen.com/Register for this year's virtual 5k here:https://www.911derwomen.com/virtualrunHead to Facebook to join the 911derwomen Community:https://w...…

Let's Talk Dispatch

1
It takes all kinds | Vanessa Lewis 1:44:29

۳ years پیش1:44:29

1:44:29

This week I had the pleasure of speaking with Vanessa Lewis, former dispatcher turned emergency management and Business continuity. Let me tell you, Vanessa has done it all, and she has moved across the states to chase opportunities. Vanessa is a beautiful example of life after dispatch and how the things we do in this unique line of work can translate to the private sector or another industry. We talk A LOT so don't miss out on this episode full of gems!Make Sure to Visit our Part...…

Let's Talk Dispatch

1
Very Minisode | Spartan Strong 3:12

۳ years پیش3:12

3:12

Last week Michigan State University was another institution added to the list of schools that have experienced a shooting. As a youth, I vividly remember the columbine school shooting and how it felt so foreign; now, school shootings are something children are trained to react to.As an adult and now a dispatcher, I have sat through active shooter training, been prepped on my department’s procedures, and taken phone calls reporting potential threats. The dispatcher who handled the in...…

Let's Talk Dispatch

1
Where is the research? | Angela Johnson 58:26

۳ years پیش58:26

58:26

This week I am joined by Angela Johnson. Angela has over 18 years of experience in the dispatch field, working at many levels, from a supervisor, CIT trainer, and peer support member. She is now a Licensed Professional Counselor and a Ph.D. candidate whose dissertation study focuses on 911 dispatchers and compassion fatigue. We looked deeply at compassion fatigue, compassion satisfaction, and self-care! To connect with Angela shoot her a email at a11johnso@odu.eduMake ...…

Let's Talk Dispatch

1
From farm girl to soldier to 911 professional | Eda Beams 55:00

۳ years پیش55:00

55:00

From farm girl to soldier to 911 professional. This week I am joined by Eda Beams and her wealth of knowledge from working in this field and her love for the technology that is moving this industry forward. Eda speaks on her experience in the field, her current role with Motorola, and life after dispatch. You can connect with Eda via |Facebook: facebook.com/eda.beamsLinkedIn: linkedin.com/in/eda-beams/Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Me...…

Let's Talk Dispatch

1
Ten-4 Consulting | Christian Gulotta 44:59

۳ years پیش44:59

44:59

This week's episode features former NYPD Captain Christian Gulotta. Before retiring, Christian led the department's Radio communication division at New York City 911. That experience motivated Christian to continue to impact and support dispatchers after leaving the communication center. Ten-4 Consulting, Christian's company, is committed to helping agencies improve 911 staffing levels, employee and management performance, and overall public experience with departments. You...…

Let's Talk Dispatch

1
Nothing Good Happens After Midnight | Phillip Tomasso 53:05

۳ years پیش53:05

53:05

This week I am joined by 911 Dispatcher and Amazon Best Selling Author Phillip Tomasso. We talk about their dispatcher career, and their newest book Nothing Good Happens After Midnight: Confessions of a 911 dispatcher. Search Nothing Good Happens After Midnight on Amazon to purchase a copy, or follow this link! Purchase Here!Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscri...…

به Player FM خوش آمدید!

Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.