Treating Documentation As A Product And Collaborative Effort With Emily Mayeski Of CyberCube Knowledgebase Ninjas podcast

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Knowledgebase Ninjas

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Introducing Document360 Global Writers Awards 1:13

1 day پیش1:13

1:13

Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers. With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve. Nominations for Document360 Global Writers Awards are now open! https://lnkd.in/guSakE8Y Visit our site and submit your nomination or nominate someone you believe deserves recognition.…

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Knowledgebase Ninjas

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How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix 18:18

۹ روز پیش18:18

18:18

In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part of the product experience, helping users achieve goals efficiently and reducing support burden. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic 19:12

16 روز پیش19:12

19:12

In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the importance of keeping humans in the loop to ensure accuracy and credibility. He believes that strategy will remain at the heart of content work, with AI best suited for handling repetitive tasks. For Ankur, the evolution of AI is just another step in how professionals continue moving up the value chain. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com 21:34

23 روز پیش21:34

21:34

In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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Content Frameworks and Their Impact on Docs with Betty Mann, Oracle 16:34

30 روز پیش16:34

16:34

In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security 11:18

۵ weeks پیش11:18

11:18

In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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How Content Operations Drive Consistency with Caley Burton, Cloudflare 18:53

۶ weeks پیش18:53

18:53

In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle 28:26

۷ weeks پیش28:26

28:26

When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google 14:27

۹ weeks پیش14:27

14:27

In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Knowledgebase Ninjas

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Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce 17:29

11 weeks پیش17:29

17:29

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 . mhx1gI3tjoRymvk1vN71…

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Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME 15:12

12 weeks پیش15:12

15:12

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Customer-First Documentation in the Age of AI with Kirsti Wall, Everi 12:55

14 weeks پیش12:55

12:55

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI 11:33

15 weeks پیش11:33

11:33

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco 19:24

16 weeks پیش19:24

19:24

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Accessibility as a Core Writing Principle with Stacy Reed, Wavelo 9:34

17 weeks پیش9:34

9:34

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries 9:19

18 weeks پیش9:19

9:19

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Building a Documentation Team from Scratch with Paul Taylor, Anaplan 20:27

19 weeks پیش20:27

20:27

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster 15:39

20 weeks پیش15:39

15:39

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems 15:17

21 weeks پیش15:17

15:17

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle 20:05

23 weeks پیش20:05

20:05

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon 17:11

25 weeks پیش17:11

17:11

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Structured Technical Writing Process: Insights from Luke Bayler 21:42

27 weeks پیش21:42

21:42

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade 9:15

29 weeks پیش9:15

9:15

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan 16:08

30 weeks پیش16:08

16:08

Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial and see how Document360 can transform your knowledge base experience with AI. Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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AI’s Role in Redefining Processes and Workflows 23:43

34 weeks پیش23:43

23:43

Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360 .

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The Role of Audience Analysis in Creating Effective Technical Content 20:46

40 weeks پیش20:46

20:46

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How Technical Documentation Empowers Developers 19:43

42 weeks پیش19:43

19:43

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The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP 17:13

46 weeks پیش17:13

17:13

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Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications 15:24

50 weeks پیش15:24

15:24

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Impact of visuals in technical documentation with Dennis Dawson, Ripple 20:59

1 year پیش20:59

20:59

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Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega 14:22

1 year پیش14:22

14:22

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Information Architecture for Technical Writers with Lana Brindley, Shippit 12:08

1 year پیش12:08

12:08

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User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek 22:37

1 year پیش22:37

22:37

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Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box 21:05

1 year پیش21:05

21:05

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UX Writing: Breaking Down the Essentials 6:50

1 year پیش6:50

6:50

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Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee 13:44

1 year پیش13:44

13:44

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Improving documentation with user feedback with Iga Koprowska, Akamai 23:25

۲ years پیش23:25

23:25

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Building developer-friendly API documentation with Hannah Kahn, Azion 10:38

۲ years پیش10:38

10:38

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Migrating documentation: Best practices and challenges, with David Ingram, Medallia 23:40

۲ years پیش23:40

23:40

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The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband 23:55

۲ years پیش23:55

23:55

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Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera 15:49

۲ years پیش15:49

15:49

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Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google 14:29

۲ years پیش14:29

14:29

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Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto 25:30

۲ years پیش25:30

25:30

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API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX 21:55

۲ years پیش21:55

21:55

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Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle 19:20

۲ years پیش19:20

19:20

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Treating Documentation As A Product And Collaborative Effort with Emily Mayeski of CyberCube