Why Documentation Toolchains Should Match Contributor Needs — With Laura Novich, Salesforce Knowledgebase Ninjas podcast

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محتوای ارائه شده توسط Gowri Ramkumar. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Gowri Ramkumar یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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Curated Questions: Conversations Celebrating the Power of Questions!

Curated Questions: Conversations Celebrating the Power of Questions! podcast artwork

Curated Questions: Conversations Celebrating the Power of Questions! podcast artwork

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Ashley Kirsner 1:40:41

۶ روز پیش1:40:41

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1:40:41

Episode Notes [00:00] The Power of Vulnerability [01:57] Meet Ashley Kirsner [03:55] The Impact of Active Listening [05:02] A Transformative Call [06:25] The Magic of Open-Ended Questions [13:28] The Role of Basic Needs in Emotional Well-being [17:10] The Birth of Skip the Small Talk [25:18] The First Skip the Small Talk Event [28:39] The Evolution of Skip the Small Talk [32:56] Online Events During COVID-19 [34:58] Work At An Anxiety Lab [38:08] The Importance of Positive Questions [42:40] The Power of Repeated Questions [45:33] Attending a Skip the Small Talk Event [46:14] The Speed Dating Format [47:21] Encouraging Anxious Participants [48:45] The Power of Sharing Deeply [49:32] Consistent Findings on Vulnerability [50:13] Understanding Oversharing [51:11] Structure and Time Management [52:18] Facilitators and Norms [53:12] Contact Information Norms [55:06] Intentional Iteration and Safety [56:37] The Role of Participants [59:01] Financial Accessibility and Investment [01:00:43] Balancing Accessibility and Compensation [01:01:49] Compensating Facilitators [01:04:39] Physiological Benefits of Deep Conversations [01:07:00] Research on Loneliness and Connection [01:09:02] The Impact of Loneliness on Health [01:10:41] The Role of Sleep in Connection [01:13:42] The Importance of Group Interactions [01:15:10] The Power of Intentional Conversations [01:20:26] Learning from Gathering Experts [01:23:19] Right Now Question & Following Curiosity [01:30:18] Where You Can Find Skip The Small Talk [01:35:45] Takeaway Thoughts & Questions Resources Mentioned Skip The Small Talk Chris Voss Finding Good with Brian Fretwell Dr. Nicholas Epley DBT - Dialectical Behavioral Therapy Brene Brown How We Gather by Priya Parker Power of Ritual by Casper ter Kuile How We Gather by Dr. Angie Thurston - Harvard Divinity School Death of Rasputin Harvard Graduate School of Education Harvard Wharton Business School MIT GE Aviation Act Blue Beauty Pill Producer Ben Ford Questions Asked When did you first understand the power of questions? How would this possibly work? What are we doing here? How could this possibly be effective? What is it that asking questions actually does for us? In this deep end of the pool, for what you experience as a suicide hotline counselor, what does that look like? How did that impact you? Were there questions that you found most impactful on that end? Are you feeling suicidal right now? Do you have a weapon? Do you have a plan? Do you have any objects to complete that plan with you right now? Are you comfortable being in a different room from it while we're having this conversation? When's the last time you slept? When's the last time you ate? Can we get some food in you? Can we take a walk? Do they know anything you're experiencing right now? If the roles were reversed and it were your partner or your cousin or your parent who were going through something like this, would you want them to tell you about it? Do you think they wanna know if you're going through a tough time? What if we had a space where we were all on the same page? Can you take a moment to go home and be a little more vulnerable with your roommate, partner, family, or neighbors? Can you take that skill with you into the rest of your life? How are you doing right now? How did you decide to do your first skip-the-small-talk event? When's the next one gonna be? Is this even possible? How do you have people switch partners in a way that makes sense online? How do we do this? What do you got for us? How do we do this for like hundreds of people? Can you talk about that story of where you pulled the questions from, and why you chose the different questions that you did? Where do you live? What do you like about where you live? What's the worst thing you've ever experienced? When's the last time you cried? When's the last time you experienced awe? What's something you're proud of that you don't normally get to share with people or that might not be on a resume? Specifically asking what are pieces of yourself that you don't normally get to share? What is a favorite ice cream? What was something that this organization has done right to help you? What do you think it is about the structure that allows for that to happen? What other elements are at play here? Finances would be a barrier, can you help me out? Do you wanna do it for free? Due to your position in society, does it make you more or less likely to go to prison? How can we do subtle things so that you don't have to necessarily out yourself as having an invisible disability, but still get your needs met? How can we make people with marginalized identities feel comfortable opening up? How do we make those spaces feel safer? What is your right now question? What makes an experience awesome? What makes storytelling awesome? Why was this moment so powerful? Why do we dim the lights a little at dinner parties What little things can you do to trick your physiology to be more immersed in an experience? Does doing a new novel activity with someone, trick your brain into being more excited about hanging out with someone? How can you make these memories more tactile? What does the tablecloth feel like? What do the napkins feel like? Can you just do five more of these? Can we do this throughout the year? What assumptions are you making about how much others want to know about your inner world, and how might testing those assumptions change your relationships? How might your community benefit from structured opportunities to practice deeper connection, and what role could you play in creating those spaces? If you treated meaningful conversation as essential to your health, as sleep or exercise, how would that change your daily priorities and choices? Are your questions designed to extract information or to create conditions where others can share the best parts of themselves?…

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Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce

15 روز پیش 17:29

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محتوای ارائه شده توسط Gowri Ramkumar. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Gowri Ramkumar یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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141 قسمت

#MBA #Business #Gowri Ramkumar #Knowledgebase #Documents #technical Writing

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Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce

Knowledgebase Ninjas

published 15 روز پیش

اشتراک گذاری

MP3•خانه قسمت

محتوای ارائه شده توسط Gowri Ramkumar. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Gowri Ramkumar یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

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In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand.

Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

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141 قسمت

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Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google 14:27

18 hours پیش14:27

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In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce 17:29

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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360 . mhx1gI3tjoRymvk1vN71…

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