Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian

ITOps, DevOps, AIOps - All Things Ops

How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?
In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments.
You’ll learn:
1. The difference between SOPs and MOPs—and why both matter for automation
2. How to tackle observability across hybrid cloud and on-prem environments
3. Where AI fits (and fails) in reliability engineering today
4. Why end-to-end visibility is still an unsolved challenge
5. What it takes to build a more inclusive reliability engineering culture
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Get in touch with Divya on LinkedIn: https://www.linkedin.com/in/divya-veerapandian-89410525/
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About the host Elias Voelker: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email [e-mail].
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Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
Thanks to our friends at SAWOO for producing this episode with us!