18 subscribers
با برنامه Player FM !
Ep. 40 - Service Management in IT and Beyond - with Martijn Adams
Manage episode 429116780 series 3342973
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.
This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.
You'll learn:
1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices
___________
Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/
___________
Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010
___________
About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email podcast@checkmk.com.
___________
Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
___________
Thanks to our friends at SAWOO for producing this episode with us!
53 قسمت
Manage episode 429116780 series 3342973
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.
This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.
You'll learn:
1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices
___________
Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/
___________
Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010
___________
About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email podcast@checkmk.com.
___________
Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
___________
Thanks to our friends at SAWOO for producing this episode with us!
53 قسمت
Tutti gli episodi
×
1 Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple 34:52

1 Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian 37:24

1 Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola 45:36

1 Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel 45:03

1 Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney 41:45

1 Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen 34:11

1 Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl 31:27

1 Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley 31:10

1 Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal 36:35

1 Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan 39:01

1 Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli 54:41

1 Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll 41:12

1 Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros 1:08:42


1 Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia 41:31
به Player FM خوش آمدید!
Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.