Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan

ITOps, DevOps, AIOps - All Things Ops

What separates a well-oiled IT operation from one constantly putting out fires?
In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan, author of "Choose to Lead" and Director of IT Service Management and Governance at Computacenter. With 20+ years of experience, Haroon shares insights on optimizing ITSM for operational excellence. He covers quick ITSM assessments, the benefits of a mature ITSM model, the role of leadership in driving change, and more.
You'll learn:
1. Key questions to ask in your initial ITSM assessment.
2. The different ITSM maturity levels.
3. Why top-down leadership drives ITSM success.
4. The benefits of a mature ITSM model.
5. The value of real-time metrics in enhancing IT services.
6. Essential leadership principles from Haroon's book "Choose to Lead".
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Get in touch with Haroon Hasan on LinkedIn: https://www.linkedin.com/in/haroon-hasan/
Download Haroon's book "Choose to Lead" here: https://amzn.to/47J0emG
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Details about Computacenter:
Website: https://www.computacenter.com/
Industry: Information Technology & Services
Company size: 10,001+ employees
Headquarters: Hatfield, Hertfordshire
Founded: 1981
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About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email [email protected].
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Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
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Thanks to our friends at SAWOO for producing this episode with us!