John Traver: How to Build an Engaged, High-Performing Team in 2025

Fixed Ops Roundtable

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pioneer in the retail automotive industry.

In this episode we talk about something every dealership struggles with: How do you build and sustain a high-performance team in 2025?

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What we discuss in this episode:

John brings the energy, the wisdom, and yes—a few legendary stories. But more importantly, he shares a proven roadmap for business development success that starts with understanding and measuring your team's engagement—the true longitude of your organization.

What we cover in this episode:

• The Gallup 12 questions that reveal whether your team is thriving or just treading water
• The four stages of an employee's journey—and how to move them from "What do I get?" to "How do we all grow?"
• Why some businesses grow 5X faster than others—and how engagement is the secret weapon
• The connection between great leadership, culture, and profitability
• How to avoid the "Cloud Disley Chevelle mistake" that sank an entire fleet—and what it means for your dealership

John has built the playbook on business development and retention, and he’s not holding anything back. If you’re serious about winning in 2025, growing your fixed ops, and keeping your team locked in, this episode is non-negotiable listening.

Listen to the episode featuring John Traver for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Traver

Connect with Ted Ings and the Fixed Ops Roundtable:

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• Ted Ings on LinkedIn
• Center for Performance Improvement