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محتوای ارائه شده توسط Ted Ings. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Ted Ings یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Bill Demaree: How to Build a Winning Fixed Ops Team

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Manage episode 458228378 series 3433835
محتوای ارائه شده توسط Ted Ings. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Ted Ings یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

This week, I’ve got a special treat for you. I’m sitting down with Bill Demaree, the Corporate Director of Fixed Operations at Tom Wood Automotive Group. With nearly four decades of experience in the industry, Bill has seen it all—from pumping gas at a full-service station to running the fixed ops strategy for a massive 30-store group. Trust me, you’re going to love hearing his story.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode, Bill shares how he turned his passion for the back end of the dealership into a career that’s not only fulfilling but also packed with lessons for anyone in the business. We talk about what it takes to succeed in fixed operations, the challenges that come with it, and the massive opportunities waiting for those willing to embrace new ideas.

We also dive into some cutting-edge topics—like how AI and tools like UVI are reshaping customer and employee experiences, and why Tom Wood Automotive built its own university to ensure new hires hit the ground running. Plus, Bill gives us a behind-the-scenes look at how he helps struggling stores turn things around by focusing on the basics.

If you’ve ever wondered how to build stronger teams, implement processes that stick, or make technology actually work for your dealership, this episode is for you. Bill’s insights are gold, and his passion for what he does is infectious.

Listen to the episode featuring Bill Demaree for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Bill Demaree

Connect with Ted Ings and the Fixed Ops Roundtable:

  1. Register for the next Fixed Ops Roundtable Event
  2. Ted Ings on LinkedIn
  3. Center for Performance Improvement

  continue reading

231 قسمت

Artwork
iconاشتراک گذاری
 
Manage episode 458228378 series 3433835
محتوای ارائه شده توسط Ted Ings. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Ted Ings یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal

This week, I’ve got a special treat for you. I’m sitting down with Bill Demaree, the Corporate Director of Fixed Operations at Tom Wood Automotive Group. With nearly four decades of experience in the industry, Bill has seen it all—from pumping gas at a full-service station to running the fixed ops strategy for a massive 30-store group. Trust me, you’re going to love hearing his story.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode, Bill shares how he turned his passion for the back end of the dealership into a career that’s not only fulfilling but also packed with lessons for anyone in the business. We talk about what it takes to succeed in fixed operations, the challenges that come with it, and the massive opportunities waiting for those willing to embrace new ideas.

We also dive into some cutting-edge topics—like how AI and tools like UVI are reshaping customer and employee experiences, and why Tom Wood Automotive built its own university to ensure new hires hit the ground running. Plus, Bill gives us a behind-the-scenes look at how he helps struggling stores turn things around by focusing on the basics.

If you’ve ever wondered how to build stronger teams, implement processes that stick, or make technology actually work for your dealership, this episode is for you. Bill’s insights are gold, and his passion for what he does is infectious.

Listen to the episode featuring Bill Demaree for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Bill Demaree

Connect with Ted Ings and the Fixed Ops Roundtable:

  1. Register for the next Fixed Ops Roundtable Event
  2. Ted Ings on LinkedIn
  3. Center for Performance Improvement

  continue reading

231 قسمت

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In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John breaks down three practical principles that can help you uncover opportunities right where you are—without chasing every shiny new tool or trend. He shares how to recognize value in your current environment, why mission matters more than metrics, and the surprising power of simply asking for help. You’ll learn: Why most leaders overlook the value sitting right under their nose How to identify if your business is drifting from its mission Why the best next move might be about asking better questions, not buying more tech And if you’ve ever felt stuck or unsure where to focus your energy in this fast-changing industry, this conversation will hit home. This one’s packed with real, hard-earned insight that can shift your perspective—and help you move forward with clarity. Listen to the episode featuring John Traver for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Traver Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall work (and why it’s now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why reconditioning is finally getting the attention it deserves. Laurie also shares insights into the shift from siloed tech to more connected customer experiences—and gives real examples of what’s actually working inside top-performing stores. We name names. We talk real tools. We keep it practical. If you're in Fixed Ops—or thinking of getting in—you’ll walk away with a better sense of what’s changing in the space and how the most forward-thinking companies are adapting. It’s a conversation full of useful ideas that can actually move the needle in your service lane. Listen to the episode featuring Laurie Halter for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Laurie Halter Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and what dealers can do right now to get ahead without overspending. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What most dealerships get wrong about streaming and how to fix it Why millennials are key to fixed ops growth and how to reach them where they are The growing problem of ad fraud in digital advertising and how Dealer Stream is tackling it How to bring emotion and trust back into your messaging—especially on the service side We also talk about Owen’s new partnership with Blockboard, why it matters, and how it’s helping ensure that every dollar spent actually reaches a human being. If you’ve been wondering whether streaming is worth it, how to make it work for your service department, or where to even start—this one’s for you. Owen’s got the experience, the numbers, and the know-how to make it practical. Take a listen—I think you’ll come away with a better understanding of where advertising is going, and what you can do right now to stay ahead. Listen to the episode featuring Owen Moon for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Owen Moon Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com . With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why Fixed Ops is the dealership’s financial backbone during turbulent times How to turn rising part costs into revenue opportunities The truth about EV warranty work The "silent killer" of self-managed warranty submissions And why your service manager shouldn't double as your legal strategist Len also breaks down how manufacturers are playing games with “no cost parts,” and what dealers can do—legally and practically—to push back and protect their margins. This isn’t doom and gloom; it’s a roadmap to real profitability , even in a down market. Heads up to Dealer Principals: Keep your Fixed Ops Director, CPA, and your lawyer close. Len’s insights in this episode might just be the difference between riding out the storm and thriving through it. Listen to the episode featuring Leonard A. Bellavia for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Leonard A. Bellavia Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Liza shares eye-opening data that reveals just how much more customers are spending after watching a technician video — and the numbers will surprise you. But it’s not just about the money. It’s about building trust, bridging communication gaps, and empowering technicians to connect with customers in ways that drive loyalty. What You’ll Learn: The surprising impact of technician videos on service revenue (with real numbers to back it up) How to get technicians on board with video communication — even the skeptics The one mindset shift that could turn your service department into a profit powerhouse Practical tips for creating high-impact videos that boost transparency and customer trust Whether you’re a service manager, technician, or dealership owner, this episode is packed with actionable insights that can elevate your fixed ops game. Listen to the episode featuring Liza Borches for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Liza Borches Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: But this conversation goes way beyond numbers. We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth. You’ll hear why Nolan believes: Traditional dealership footprints will shrink dramatically. Fixed ops needs to evolve to meet a new generation of expectations. “Saying no” is a mindset that will kill your growth. And why the real opportunity? Is no longer inside your building. He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution. If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend. And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation. This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else. Listen to the episode featuring Nolan Armpriester for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Nolan Armpriester Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
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The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why idle time is killing your time-to-frontline—and what to do about it How BlueDriver Max is giving dealers a major advantage (and why even your customers are scanning cars now) What centralized reconditioning can teach us about inventory flow, efficiency, and vendor relationships How to turn safety compliance (like ADAS calibration) into real profitability And why over 50% of dealerships still relying on spreadsheets are leaving serious money on the table Randy doesn’t just talk tech—he shows how smart systems, tight communication, and better visibility across departments can create a full-circle recon process that’s faster, more profitable, and aligned with the customer’s expectations. Bottom line: If you’re still treating recon like a one-man job, it’s time to rethink the playbook. This conversation will show you why. Tune in now to discover how to build a dealership that works in harmony—from trade-in to turn-around. Listen to the episode featuring Randy Kobat for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Kobat Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
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In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres , and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like Caliber Collision, Gerber Collision, and Crash Champions have been taking over the industry—leaving dealerships questioning whether they should even stay in the collision game. But what if there was a way to turn your collision center into a customer retention and revenue-generating machine? That’s exactly what we’re talking about today. What You'll Learn in This Episode: How Collision Vehicle Exchange helps dealers turn total loss vehicles into new car sales. Why consolidators are gaining market share—and what dealerships can do to fight back. The massive hidden revenue in collision repair that many dealers overlook. How fixed ops, BDC, and sales can work together to keep customers inside your ecosystem instead of losing them to competitors. The data behind why 50% of repaired vehicles are traded within 12 months —and how dealers can capitalize on that. If you’re in fixed ops, sales, or dealership leadership, this episode will change the way you look at your collision center. You don’t have to lose customers to the consolidators— you just need the right strategy to keep them. Listen to the episode featuring David Roemer for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Roemer Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pioneer in the retail automotive industry. In this episode we talk about something every dealership struggles with: How do you build and sustain a high-performance team in 2025? 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John brings the energy, the wisdom, and yes—a few legendary stories. But more importantly, he shares a proven roadmap for business development success that starts with understanding and measuring your team's engagement—the true longitude of your organization. What we cover in this episode: The Gallup 12 questions that reveal whether your team is thriving or just treading water The four stages of an employee's journey—and how to move them from "What do I get?" to "How do we all grow?" Why some businesses grow 5X faster than others—and how engagement is the secret weapon The connection between great leadership, culture, and profitability How to avoid the "Cloud Disley Chevelle mistake" that sank an entire fleet—and what it means for your dealership John has built the playbook on business development and retention, and he’s not holding anything back. If you’re serious about winning in 2025, growing your fixed ops, and keeping your team locked in, this episode is non-negotiable listening. Listen to the episode featuring John Traver for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Traver Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
In this episode, I'm joined by Tim Allbritten , Director of OEM Business Development at BG Products, Inc. , to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, increase revenue, and keep customers coming back—all while delivering OEM-backed solutions that actually work? Tim pulls back the curtain on how BG has become the go-to partner for OEMs like GM and Ford, how their 53+ years of innovation have earned the trust of dealerships nationwide, and why service retention is more critical than ever. Here’s what we cover: How BG’s partnerships with GM and Ford are reshaping dealership service programs The power of in-field reps—why BG is always “an hour away” from any dealership How higher mileage vehicles are changing the service landscape The OEM-approved approach to tackling carbon buildup, turbo issues, and fuel economy loss Why BG bought a trucking company (yes, really!) to solve dealership supply chain challenges What’s ahead in 2025 and how dealers can capitalize on new service revenue opportunities This conversation is packed with real insights that can help your dealership maximize profitability, improve service processes, and drive long-term customer loyalty. Listen to the episode featuring Tim Allbritten for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tim Allbritten Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…
 
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Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.

 

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