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محتوای ارائه شده توسط The Open University. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط The Open University یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
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Business Transformation Pitch with The CX Goalkeeper


1 #251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41
Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…
Exploring teaching and learning in real and virtual worlds
Manage episode 206008023 series 2308452
محتوای ارائه شده توسط The Open University. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط The Open University یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
A short introduction to this album.
…
continue reading
11 قسمت
Exploring teaching and learning in real and virtual worlds
Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC
Manage episode 206008023 series 2308452
محتوای ارائه شده توسط The Open University. تمام محتوای پادکست شامل قسمتها، گرافیکها و توضیحات پادکست مستقیماً توسط The Open University یا شریک پلتفرم پادکست آنها آپلود و ارائه میشوند. اگر فکر میکنید شخصی بدون اجازه شما از اثر دارای حق نسخهبرداری شما استفاده میکند، میتوانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
A short introduction to this album.
…
continue reading
11 قسمت
همه قسمت ها
×E
Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

A short introduction to this album.
E
Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Dr Kieron Sheehy of The Open University talks about The Open University presence in virtual worlds.
E
Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

A guided tour of The Open University island in Second Life™ virtual world, revealing some of the opportunities it offers for teaching and learning.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

1 Virtual worlds: Schome Park 10:34
A guided tour of Schome Park, an island in Teen Second Life™ virtual world, which is being used to collect evidence about approaches to supporting teenage learners.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Dr Kieron Sheehy of The Open University sets the scene for the interviews that follow.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

In this archive interview Professor Harry Daniels discusses his long-standing interest in Vygotsky’s theories about cognitive development and on the ways these theories can inform educational practice.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Professor Neil Mercer talks about his involvment in the 'Thinking together' and 'Dialogic teaching in the Science classroom' research projects which explore the relationship between language and thinking.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Primary science teacher Diane Rawlins talks about her involvement in the dialogic teaching research project, and how her involvement influenced the way she uses talk in the classroom.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Professor Maurice Galton talks about the Social Pedagogic Research into Group Work or SPRinG project, designed to improve the effectiveness of pupil groups in classrooms.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Secondary science teacher Jane Brine talks about her involvement with the SPRinG project and the benefits is has brought for her and her pupils.
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Exploring teaching and learning in real and virtual worlds - for iPad/Mac/PC

Course chair Dr Dorothy Faulkner gives an overview of Open University course ED841 Understanding children's development and learning.
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