Season 4, Episode 20: Finding Balance: The Case for the Semi Box Close in F&I

Dealer Process Secrets

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In this pivotal episode of "Dealer Process Secrets," hosts Philip Cheatham, Sterling Brown, and Brian Steele delve into the nuanced world of F&I management within dealerships. Titled **"Finding Balance: The Case for the Semi Box Close in F&I,"** the hosts share their personal experiences from environments where F&I Managers had varying degrees of control—from very little to complete autonomy. They discuss the impact of these control levels on dealership efficiency and customer experience, advocating for a balanced approach known as the "semi box close." This strategy is recommended for its ability to effectively empower F&I managers while maintaining the oversight necessary to ensure optimal customer satisfaction and dealership profitability. Tune in to gain valuable insights on optimizing financial services operations in any automotive dealership.

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