PodChats for FutureCIO: The business value of AI and other emerging technologies

CXOInsights by CXOCIETY

The Gartner Hype Cycle for Emerging Technologies 2024 highlights four dynamic areas: autonomous AI, developer productivity, total experience, and human-centric security and privacy programs, encompassing 25 groundbreaking technologies.

While some of these innovations are still in their infancy, often lacking proven use cases and the expertise to implement them, they present both a challenge and an opportunity for CIOs and CTOs. The question arises: why should leaders invest their attention and resources in these nascent technologies? And in particular, how should CTOs and CIOs approach these technologies in their quest to drive innovation, growth and profitability?

In this PodChats for FutureCIO, we are joined by Arun Chandrasekaran, Distinguished VP Analyst, Gartner, to share with us his perspectives on the business value of AI and other emerging technologies.

Arun, welcome to PodChats for FutureCIO.

Autonomous AI:

1. Are there specific business processes or functions where autonomous AI could have a significant impact? How do you map this to other efforts like autonomous finance?

2. Concerns around AI ethics continue to rise (and mature?), can you suggest guidelines that the organisation can use to guide/govern the deployment of autonomous AI systems?

Boosting Developer Productivity:

3. What tools and practices can CIOs adopt to streamline software development and reduce time-to-market?

4. How do we balance speed with quality in the development processes, without dropping the security side of DevOps (DevSecOps)?

Total Experience:

5 Do organisations pay attention to partner and employee experience?

6. Are there any pain points in current interactions that need improvement?

Human-Centric Security and Privacy Programs:

7. What technologies can enhance an organisation’s security posture while respecting user privacy?

8. Is it possible to build a security-aware culture across the organisation? How do you ensure this practice is sustainable as organisations through generations of employees, customers and partners?

Any advice for CIOs, CTOs, and CFOs regarding how they should approach these emerging technologies to extract business value?