093 - Trust in the Workplace w/Christine Mahoney

Beyond The Class: From Knowledge To Action

Welcome back to the Listen First Podcast!What happens when a journalist, trained to listen to people, takes a class on listening?According to A Great Place to Work, a critical factor in building a positive and productive workplace culture is having trust among the staff. But what builds trust in the workplace, and what does it mean for employees to experience? Trust can feel like a squishy word, even as it becomes increasingly recognized as an essential business asset. Telling them to trust you doesn’t work. You have to build a high-trust culture over time.A Great Place to Work states that this is done by focusing on components such as - credibility, respect, fairness, inclusion, and belonging. They say that we must listen to our co-workers as much as we share information or request tasks from them.For Christine Mahoney, a former journalist and college professor, building trust with her co-workers at the University of Colorado, Boulder, started quickly because, within her first few weeks on the job, she took the Our Community Listens course with fellow staff. The openness demonstrated in class built connection, and that has been beneficial in an environment that can be very fast-paced.Christine is the Public Information Officer/Spokesperson and is fulfilled when she talks about CU Boulder's fantastic men and women.As a journalist of 12 years and someone who naturally loves listening to people share their stories, you might think Mahoney didn’t have much to learn when stepping into the OCL class. But as she tells her account, you’ll notice a difference between listening for content and connection…----0:00-2:55 - Introduction about trust in the workplace3:00 - Conversation begins with Christine Mahoney23:55 - Skill Snippet on Reflective Response---https://www.chapmancommunities.org/