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The Future of Digital Governance with Rob Clarke
Manage episode 306583612 series 2907196
محتوای ارائه شده توسط Jeremy Roberts and Sameer Khan, Jeremy Roberts, and Sameer Khan. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Jeremy Roberts and Sameer Khan, Jeremy Roberts, and Sameer Khan یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Digital landscape is changing rapidly and it creates new challenges for the business to deliver the right customer experience while keeping privacy and governance in check. In this episode we have Rob Clarke the founder of digital experience platform Strala and now VP of Product at ObservePoint. We will have some exciting conversation about the following:
What was the rational behind founding Strala, a customer experience measurement platform?
How has digital experience evolved in the last 10 years?
What is the future of digital customer experience?
What is lacking in the Adobe's or Salesforce of the world when it comes to customer experience measurement?
User privacy is now a buzz word and speaking from experience most organizations take it lightly just to satisfy the GDPR, CCPA and similar laws. How should a data analyst or marketer approach user privacy?
Why is it important to capture every customer touchpoint when performing an audit and how do you get around the privacy issues when capturing the data?
What advice should we give marketers and experience managers today who are trying to improve customer experience and market product and services?
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www.analyticstodaypodcast.com
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