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What Is the State of Customer Experience Today?
Manage episode 415529264 series 3523638
محتوای ارائه شده توسط Jimmy Barber and James Lawther, Jimmy Barber, and James Lawther. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Jimmy Barber and James Lawther, Jimmy Barber, and James Lawther یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Episode 25: Today, we start a series of episodes focused on answering the critical question –What Is the State of Customer Experience Today?
As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important. Every few weeks, we will be asking guests for their perspectives on the following questions:
What's the state of customer experience?
Why do you think that?
Who provides a good customer experience?
How would you improve the customers' experience?
To kick things off, we will give our perspectives on these questions. Unsurprisingly, we don't always agree.
This series will provide engaging, entertaining discussions and helpful insights that you can use to improve your performance and enjoyment of work.
Please let us know what you think by contacting jimmy@ajobdonewell.com or james@ajobdonewell.com
Useful links
UK Customer Satisfaction Index (UKCSI) ⋆ Institute of Customer Service
What do customers want from contact centers | McKinsey
Poor customer service costs UK firms billions – so why can’t they get it right? | Consumer affairs | The Guardian
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