The Heart Speaks is a curation of interviews with brilliant philosophers, artists, writers and academics who have made a profound impact in the world around us. Discover great insights from the world of art, creativity, philosophy and culture with unbridled perspectives from the world’s sharpest minds.
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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often ina ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Wrongthink is a podcast where minds are free to go wherever logic might take them. Host Thomas Chatterton William explores the issues of the day with the goal of shedding light on areas that have been left unexplored. The podcast is – as the tagline says – “more of a question than a comment”. Whether you’re a conservative, liberal, or something in between, we invite you to join the Wrongthink conversation because challenging our assumptions and listening to others can help us figure out what ...
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What's love got to do with it, as Tina Turner famously asked? Is there even a role for it in…the workplace? Turns out, yes, but let's be clear on what we mean by that! If you want to better resolve conflict, create inclusive cultures, and harmonize with upset customers to turn them into raving fans, this episode is for you! Today, Chloé Valdary and…
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Dr Eva Van Den Broek & Tim Den Heijer on The Housefly Effect
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How do tiny changes in our surroundings create big impacts on our daily lives? And what does that have to do with house flies? Episode Summary In this episode, I’m thrilled to welcome Dr. Eva Van Den Broek and Tim Den Heijer to discuss their new book, The Housefly Effect, which explores the hidden ways behavioral science influences our daily decisi…
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Today, I want to talk about something that’s been heavy on my heart: the importance of holding onto Real History as it’s unfolding, not just to understand today but to avoid repeating mistakes tomorrow. Lately, I have felt anxious about the world we’re building and the future we’re leaving for our kids. When I look at what’s happening, I can’t help…
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We prep ourselves for so many challenging conversations, whether asking for a raise, delivering a tough performance review, asking for more budget, or even debating a political issue as if we're going to war. We brace for the confrontation. That puts us in a really unhelpful place to have true connection and conversation - and that just intensifies…
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Matt Ballantine on Solving Problems with Randomness
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What if embracing randomness could unlock better decision-making in your work? In this episode, I welcome back Matt Ballantine, a returning guest known for his insightful and playful take on work and life. This time, Matt dives into the concept of randomness and how it can be a strategic tool in navigating complex problems that defy traditional sol…
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One of the hardest jobs in business belongs to anyone with a C in their title. Today you’ll hear from Tina Kuhn and Neal Frick, co-authors and successful executives of global companies who have gone on this journey and had tremendous success. We talk about the ROI of empathy from their own experience and what they have learned about embracing empat…
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Anna Rowe on Romance Scams
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What would you do if someone you trusted turned out to be living a double life? Episode Summary On this episode, I speak with Anna Rowe, a brave and resilient advocate for victims of romance fraud. Anna shares her deeply personal story of being deceived by someone who led a double life, manipulating her emotions and trust for over a year. Her journ…
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Dr. Holly Bell on Curiosity, Road Trips, and Reinvention
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How can road trips and curiosity shape our perspectives on life? In this episode, I speak with Dr Holly Bell, a former professor, author, and spontaneous traveller. Holly’s diverse background, which includes teaching economics, writing thrillers, and even working in corporate management at a Fortune 100 company, is rooted in her insatiable curiosit…
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Courage to Advance: KPIs Don't Tell the Whole Story: Why Your CEO Evaluation Is Falling Short
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Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge. Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com. In this episode, we dive deep into the often oversimplified process of CEO evaluations. We explore…
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Your organization may be missing out on the talent, innovation, and productivity of your workforce because of your own actions! I'm talking about accommodating disability. When we fail to invest in mindset and policy shifts, we fail to optimize the people within our organizations. After experiencing complete memory loss due to a brain injury, my gu…
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Carissa Carter & Scott Doorley on Assembling Tomorrow
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What role does creativity play in navigating an unpredictable world? On this episode, I sit down with Carissa Carter and Scott Doorley, both members of the Stanford d.school faculty. Together, they’ve co-authored Assembling Tomorrow, a fascinating exploration of how design influences the future, especially amidst the rapid rise of emerging technolo…
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BONUS EPISODE! Join me for a conversation with President and COO of SparkEffect, Kim Bohr as we kick off our partnership to provide you with actionable content for the next year on their podcast subseries, Courage to Advance. We talk about Kim's journey and work in helping leaders embrace change and marry data, technology, and human-centric practic…
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Halloween is just around the corner, and the ghouls, goblins, and…gladiators will be out in full force, along with spooky music, haunted houses, chills, and thrills. While humans have a weird desire to scare ourselves for our amusement, fear and horror in the workplace is far less desirable. And nothing can strike more fear into our hearts than sca…
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Steve Martin on Influence At Work
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How can we be better at influencing others? On this episode, I explore the world of influence with behavioural scientist Steve Martin. Steve has made a career out of studying the art and science of persuasion, and in this conversation, we dive deep into his latest book Influence at Work. Together, we unpack how influence is a key part of all aspect…
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Enjoy this unique discussion with three brave women, two live under the shadow of fear for themself and their child, and one is a cisgender ally: Kate Brookes, Jayna Sheats, & Jeannie Gainsburg. We talk about their own stories that led them to this work, how the increase in anti-trans legislation impacts them, what it's like to parent a trans teen,…
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Chloé Valdary on The Theory of Enchantment
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How can watching Disney movies, help create more inclusive environments? The answer is in the word Enchantment. On this episode, I'm speaking to Chloé Valdary, the founder of an organisation called The Theory of Enchantment, to explore her unique approach to diversity, equity, and inclusion (DE&I) training. If you're someone for whom DE&I conjures …
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Happiness seems as elusive and subjective at work as empathy. But there is a link between the two, and we're going to get into that today! My guest is Dr. Tracy Brower, a PhD sociologist studying work-life fulfillment and happiness. Today we discuss what happiness at work means, how happiness is linked to empathy, and the research around what happy…
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Morgan Hamel on Moral Polarization
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How does moral polarization challenge even the most well-intentioned leaders? In this episode, I speak with Morgan Hamel, who talks frankly about her journey from working in business ethics to launching her own ethical fashion business. In our conversation, Morgan reflects on the complex dynamics of running a business that sought to balance purpose…
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Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate t…
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Hispanic. Women. Gay. Transgender. Neurodiverse. Black. All of these identities make up the rich mosaic of our workplaces. We know the data shows that diverse experiences drive better business decisions to identify unseen risks or opportunities, but have you considered this next group we talk about today - First Generation Professionals? This is a …
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What do you think of when you hear the words Diversity, Equity & Inclusion (DE&I)? If it's something negative, then this is the episode for you; because I'm exploring how we can transform DE&I from something theoretical but impractical to something that can really work and have a positive impact for everyone. In other words, how we can de-polarize …
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“For all the bold leaders embracing a more human-centered approach and performing at the highest levels, your choices impact and influence your colleagues, families, and communities, that's a win for us all.” This is just a small snippet from the dedication of The Empathy Dilemma which is out today! I am so excited to share this book with all of yo…
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Matt Ottley on Neurodiversity and Creativity
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How does neurodiversity impact creativity? On this episode, I explore the challenges of mental health and how it can be both a driver of astonishing creativity and the cause of significant pain. I believe that having conversations about mental health is crucial if we want to create an inclusive society and get the best out of everyone. To discuss t…
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Today, I have a wonderful conversation with Dr. Yosi Amram, author of Spiritually Intelligent Leaders: How to Inspire by Being Inspired. We talk about what spiritual intelligence is and how it compares to emotional intelligence, how it is not limited to a religious doctrine or even a spiritual belief in God, and how it contributes to effective lead…
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Sharon O'Dea on Navigating the Digital Workspace
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What makes a digital workplace truly effective? In this episode, I talk to Sharon O'Dea, co-founder of Lithos Partners, about the intricacies of navigating the digital workplace. Sharon brings her wealth of experience in digital communications and workplace strategies to the table, sharing insights on how organizations can leverage technology to en…
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Introducing the Decision-Making Studio Podcast If you’re a regular listener to the show, you’ll know that it’s all about the risks of human decision-making. I try to bring you guests who can help us to better understand them and what we can do to mitigate them. One of those guests is Ben Cattaneo, the host of his own podcast, which was one of the i…
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What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders – they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologis…
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Danielle Letayf on building a community
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How can passion and irritation lead to innovation and community building? In this episode, my guest is Danielle Letayf, the founder of Badassery, a dynamic community designed for unconventional thought leaders dedicated to igniting change. In our discussion, we delve into the essence of community building, exploring how cognitive diversity and shar…
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According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division. Kristine shares how she got into this work of coaching teams on how to resolve conflict and what…
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Professor Shannon Vallor on the AI Mirror
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What if we saw Artificial Intelligence as a mirror rather than as a form of intelligence? That’s the subject of a fabulous new book by Professor Shannon Vallor, who is my guest on this episode. In our discussion, we explore how artificial intelligence reflects not only our technological prowess but also our ethical choices, biases, and the collecti…
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Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new…
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Only 1 month away from the birthday of The Empathy Dilemma! I am so excited to share with you the last pillar today - joy. What the heck does joy have to do with empathy or high performance? Well, joy is where many leaders get stuck. When we talk about joy at work, it means ensuring people enjoy their work, encouraging work friendships, and creatin…
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Kirby Ferguson on Why Everything Is A Remix
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Is there such a thing as an original idea? What if everything were actually a remix? Episode Summary In this episode, I'm exploring the fascinating concept of creativity with filmmaker, educator, and speaker Kirby Ferguson. Kirby is best known for his groundbreaking video series “Everything Is A Remix,” which delves into the idea that creativity is…
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What are inclusive cities? How can we shape our cities to be more inclusive for individuals and organizations? Too often, we take things for granted when designing cities and don't realize how they actually may not work for many of our citizens. Whether it's public transport, green spaces, or even how we decide what to plow first after a snowstorm …
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What would motivate someone to cycle 4,000 miles across America, and what stories might they uncover along the way? Episode Summary On this episode, I speak with travel writer Simon Parker, who recently cycled 4,000 miles across America. Simon's journey, from Seattle to Key West, was a mission — ahead of the US election in November — to understand …
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Let me be clear: Humans ARE animals. Empathy for animals is not about thinking they're cute. It's about creating a strong connection where we understand their unique needs and habitats so we can be part of the solution to increase biodiversity, avoid extinction, and promote a healthy planet for ALL of us. Today, I am delighted to speak to Jim Whart…
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How do you get 𝟲𝟮,𝟬𝟬𝟬 𝗽𝗲𝗼𝗽𝗹𝗲 to keep a 𝘀𝗲𝗰𝗿𝗲𝘁? By not calling it a secret. With the opening ceremony of the Paris 2024 Olympics later today, on this episode, I'm looking back 12 years to the London 2012 Olympics. In this episode, we dive into the behind-the-scenes secrets of the London 2012 Olympic Opening and Closing Ceremonies with Victoria Sena,…
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Empathetic marketing is having a moment. But really, this trend has been a long time coming. Buyers today are savvy, everything is available online, and they have no patience for brands that don't understand them or their needs. My guest today, Tim Leon, coined the term Return on Empathy and talks about all that companies gain when they engage in m…
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Shabnaz Habib on Airplane Mode
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Why do we travel? Obviously, sometimes we do it to go to work or visit family. But lots of us also do it for fun, becuase we can. And we naturally presume that’ it’s an unalloyed good. But is it? My guest, whose new book ‘Airplane Mode’ explores some of the complexities and contradictions of travel and tourism, is Shahnaz Habib. She’s a writer and …
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According to the NIH, an estimated 6.7M Americans 65+ are living with Alzheimer's dementia. This number could grow to 13.8 million by 2060 barring the development of medical breakthroughs. Today, you'll learn why dementia is not a disease, but a symptom, and what caregivers go through, experience, and need - especially from their managers and workp…
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Fergus Flanagan and Neb Maciver on Talking Magic
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What can we learn from magic? On this episode, I’m joined by two magicians, Fergus Flanagan and Neb Maciver, founders of Talk Magic and both accomplished magicians in their own right, who join me to share their unique journeys, from Fergus's early days working on Children's BBC to Neb’s transition from band life to full-time magician. Through their…
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Today we're diving into Pillar Four of the 5 Pillars of Effective Empathetic Leadership featured in the new book coming September 10, The Empathy Dilemma - Decisiveness. Yes, factoring in various viewpoints is the way forward for empathetic leaders - and enables us to see more opportunities and avoid more risks. But we must combine that with swift …
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How can we solve 'wicked problems' within complex organisations? A wicked problem is a social or cultural problem that's difficult or impossible to solve because of its complex and interconnected nature. Wicked problems lack clarity in both their aims and solutions and are subject to real-world constraints which hinder risk-free attempts to find a …
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What does it mean to tap into empathy and reimagine the life and experiences of someone only mentioned in a few sentences in history, whose story remains untold? My guest is Esther Goldenberg, educator and author of the Biblical fiction novel, The Scrolls of Deborah. We discuss how a few lines in the Bible sparked Esther's curiosity to imagine this…
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How do you get analytical, process-driven people like engineers, lawyers, and doctors to see the value of empathy and human connection? It's not that they CAN'T embrace it. It's just that they see the world and how to solve problems differently. My guest, Dr. Nicole Price believes two things: 1) everyone wants to do a good job and 2) empathetic lea…
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Paul Orlando on 'Why Now?' - how good timing makes great products
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Why do some great ideas succeed while others fail despite having everything else in place? On this episode, we welcome back Paul Orlando, an expert on unintended consequences and systems thinking. Paul introduces his new book, "Why Now: How Good Timing Makes Great Products," and discusses the pivotal role timing plays in the success of startups and…
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We talk a lot about the importance of self-awareness and self-care in helping you be a more empathetic and effective leader. In fact, those are two of my five pillars in my book, The Empathy Dilemma because they are vital to being a more effective leader and human. You may think of the traditional modalities, but have you considered hypnosis? Today…
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Dr Ludmila Praslova on The Canary Code
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What can canaries in coalmines teach us about diversity and inclusion? In this episode, I’m speaking to an academic who has some fascinating ideas and insights into how we can create more inclusive work environments and cultures — in other words, how to get the best out of all employees. Guest Bio My guest, Dr. Ludmila Praslova, is a Professor and …
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The book is coming! September 10 is the day that The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries hits shelves to help leaders dedicated to people-centered practices to get the best performance possible and balance the demands of the business with the needs of their people. I am so excited to share th…
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How is technology impacting money laundering? On this episode, I'm welcoming investigative journalist Geoff White back onto the show. In 2022, Geoff joined me to talk about his book and podcast The Lazarus Heist, the story of how North Korean hackers launched an attack on Sony Pictures in 2014. This time, he's back to talk about his brand new book …
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