Human Risk عمومی
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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often ina ...
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Why do we sometimes make bad decisions in relation to money and what can we do about it? My guest, Vishal George, is a Behavioural Scientist who has recently published a book called ‘Money Mindsets: Science-Based Stories to Rewire your Money Beliefs, Goals, & Habits’. In it, he explores that he way we behave when it comes to money, comes from belie…
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What do you think of when you hear the word 'error'? It's highly likely you'll think of it negatively as a defect. The obvious way to manage defects, particularly in safety-critical industries, is to have detailed procedures, strict compliance, and zero tolerance for errors. But we know that this doesn't always work. After all, if it did, we'd have…
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What are museums, and what purpose do they serve? As a regular museum-goer — both when I’m travelling and also at home when I need distraction or creative inspiration — I’m always intrigued, both by what they show and how they show it. If you’ve been following my Compliance In The Wild series on LinkedIn (example post here) you’ll know that museums…
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What is it like to grow up in a country that no longer exists? That's the challenge faced by my guest Katja Hoyer. She grew up in the GDR, the German Democratic Republic. Or as most of us think of it, East Germany. While most histories of the country focus on the political decision-making or things that are most extraordinary — for example, the Sta…
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What is the Monday Revolution, and why do we need it? On this episode, I'm speaking to someone who used to run a company that grabbed a lot of my attention during my teenage and younger years. That company was Capital Radio — at the time, London's largest radio station — and that person is David Mansfield. After being CEO of Capital and its success…
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How can lying earn you millions? If you’re an actor and good at impersonating people, then the answer is that you become a corporate spy. That’s the unexpected career path followed by my guest Robert Kerbeck, whose memoir ‘Ruse: Lying the American Dream from Hollywood to Wall Street!’ tells the story of how it happened. And on this episode, he join…
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Why can senior leaders — usually in post as a result of experience and expertise — often make mistakes? The answer might seem counterintuitive; it’s precisely because of their experience and expertise that this can happen. How that happens and what we can do to mitigate it, the subject of this epsiode. My guest is Dr Constance Dierickx, who is also…
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Why is some software a real pain to use? How does it happen, and what can we do to make it not happen? On this episode, I’m speaking with Sebastian Lees, an experienced software developer with a keen interest in making things more human-centric. We often think of computers as making our lives easier and reducing human risk. Yet, poor design and a l…
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What is trickle-down safety? On this episode, I’m finding out with two safety specialists who help me to explroe what it means and why it’s relevant to other fields. By safety, I mean the kind that saves people’s lives on building sites,not the cyber kind. My guests are James MacPherson and Elisa Lynch. James is a safety professional who works acro…
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What we can learn about customer service and being more human from the fire service? On this episode, I’m speaking with David Wales, who used to work in the fire and rescue service and has now switched to focus on product design and customer service. In his role in the fire and rescue service, David wanted to understand why people didn’t always do …
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How can we be better at explaining things? On the 250th episode of the podcast, I’m joined by a very special guest who has made explaining an art form and has just published a book called ‘The Art of Explanation’. That guest is Ros Atkins. He’s a BBC News presenter and the BBC’s Analysis Editor. Ros is best known for his explainer videos, which, si…
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What is livescribing? On this episode, I speak to an artist with a unique creative talent. Hannah Williams is the founder of Scribble Inc. and her talent is that she can summarise presentations and discussions in beautiful pieces of art that fuse words and images. You'll find links to examples below. I met Hannah at a conference called Speak to the…
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Why are we so reliant on models, how can they lead us astray, and what can we do about it? On this episode, I’m exploring models. Of the mathematical kind, not the fashion or toy kind. Models interest me because so much of our world is run by them. Many of the things we take for granted in the 21st century have models either running or helping to r…
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What can music teach us about human behaviour? What impact is remote and hybrid working having on employee conduct? How might we misjudge the risks posed by AI? If these seem like a broad range of topics that have little in common, then you’re right and wrong. You’re right that they’re broad, but you’re wrong that they have little in common. My gue…
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How well do we really know those who are closest to us? That’s the question that is behind ‘The Wolf Hunt’, a new novel by Israeli author Ayelet Gundar-Goshen. She's my guest on this very special episode. In a first for the show, I’m interviewing the author of a piece of fiction. Ayelet isn’t just a writer. She’s also a clinical psychologist, which…
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Why are major projects so often delayed and over budget? On this episode, I'm speaking to Bent Flyvbjerg, the author of 'How Big Things Get Done'. Bent s a Danish economic geographer. He was the First BT Professor and Inaugural Chair of Major Programme Management at Oxford University's Saïd Business School and is the Villum Kann Rasmussen Professor…
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Why drives people to commit fraud? What turns people into whistleblowers? How does fraud impact victims? On this episode, I'm exploring the scams, stories and secrets behind fraud. My guest is Dr. Kelly Richmond Pope. She's the Dr. Barry Jay Epstein Endowed Professor of Forensic Accounting at DePaul University in Chicago and a nationally recognized…
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How can we design incentive programmes that deliver the right outcomes and avoid the wrong ones? We're all familiar with teh idea of rewards to encourage good behaviour and punishment to deter bad behaviour. Incentive programmes are common because they're effective. But they often come with unintended consequences. On this episode, I'm speaking to …
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How can we be more in the moment in meetings, conversations and presentations? On this episode, I'm speaking to communications expert and comedian Neil Mullarkey. In his new book 'In The Moment', Neil explores how we can use the ideas that underpin improv comedy to improve our confidence, communication and creativity. In our discussion, we explore:…
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What happens when you put three Behavioural Science gurus in a world-famous music studio? On this episode, we find out as my guests are Paul Craven, Rory Sutherland and Gerald Ashley, who join me for part three of a three-part series recorded at the world-famous Abbey Road Studios. Before listening to it, I highly recommend listening to Parts One a…
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Why do some people become ‘super spreaders’ for fashions and ideas? Why might an acceptance letter from a top University be worth more than a degree from the same establishment? These and many more questions are answered in this episode. My guests are Behavioural Science gurus Paul Craven, Rory Sutherland and Gerald Ashley and this is Part Two of a…
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What happens when you bring three behavioural science gurus into a world-famous recording studio? Find out on three special episodes of the Human Risk podcast. Rory Sutherland, Gerald Ashley and Paul Craven have all been on the show before (links below), both individually and as duets. As the show approaches its 250th episode, I thought I’d invite …
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How do we know that laws and rules are effective? On this episode, I'm returning to the field of Behavioural Law. It's something I've explored in previous episodes with academics (links below), but this time I'm joined by a practitioner who works in a law firm and whose job is to think about the behavioural dynamics of law. The idea behind Behaviou…
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Why does a two-letter word ('no') often cause us huge amounts of problems? After all, it's easy to say… except when it isn’t. We’ve all found ourselves in situations where we’ve wanted to say 'no' but, for some reason, haven’t been able to do so. From a human risk perspective, it's not hard to see how finding it hard to say 'no', can crystallise hu…
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What does it mean to be truly funny? We often associate the word ‘funny’ with comedy and making people laugh. But it can also mean being witty, incisive ironic, playful, teasing, or delivering little moments of truth. On this episode, I’m speaking to comedy writer Paul Dornan, whose new company, True Funny, helps people discover what makes them fun…
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Why should we humanize rules? On this episode, your usual show host Christian Hunt is replaced by experienced podcaster and presenter Mark Heywood. That's becuase, the guest on today's episode is...Christian. Having just released a book called 'Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance', he joins Mark to explore the comp…
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How can organisations with limited resources handle ethical issues? While every organisation wants to be ethical — or at the very least, to be seen to be ethical — smaller ones often lack the resources or experience to manage these issues. My guest Rupert Evill is the author of ‘Bootstrapping Ethics’, a book that’s designed to help organisations wi…
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What’s the most effective way to communicate rules and influence humans to comply with them? On the face of it, just telling people what to do seems like a sensible approach. But what about when those rules have a qualitative component, where people need to do things to a particular standard — for example, behave in an ethical manner — or where it’…
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What happens when people meet technology? As Artificial Intelligence makes machines appear to be more human, what does that mean for the interactions we have with tech? On this episode, I’m speaking to Matt Ballantine. He has spent spent the past two decades helping organisations make sense of where people, communications and technology collide. In…
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Why did an advertisement for coffee prompt a nurse to contact the company to ask them to withdraw it? The answer is that the nurse in question has 20 years experience in burn care, and the advertisement — for the coffee chain Costa Coffee — showed a scene which, if replicated in real life, could cause serious injury. That nurse is called Kristina S…
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What’s the difference between a leader that communicates well and one that doesn’t? We’ve all seen examples of leaders who are terrible at communicating — whether it’s politicians that can’t find the right words or those nightmare bosses who fail to read the room. If you’ve watched any of the recent clips on social media of insensitive bosses commu…
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What do we mean when we say that someone is being unreasonable? On the face of it, the person we're describing has either broken a rule or a social norm. But what are we basing that on? My guest Dr Kirsty Sedgman is a Doctor of Audiences at the University of Bristol. That means she researches how audiences — for example, in the theatre — behave and…
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Why might seeking to ban misinformation, be a bad idea? On this episode, I’m returning to a subject I’ve looked at before, with a guest I’ve spoken to before! She’s Professor Magda Osman — if you’ve not heard her previous experiences, there are links below to those and her bio – and, as ever, she’s got some fascinating insights. The topic is Misinf…
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In times of uncertainty and change, what do we need from leaders? On this episode, I'm sepaking to Dr Siegfried Hoenle, a leadership expert whose approach to leadership is relentlessly positive. Siegfried believes that leaders need to deliver their mission through three 'P's: passion, purpose and partnership. In our discussion. Siegfried emphasizes…
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What do Compliance, Coercion and Competence have to do with each other? They’re all subjects I talk about with my guest Professor Magda Osman who manages to weave all three topics together. Compliance is all about exploring the challenges of policymaking in the real world. It’s one thing looking at the theory of how things should be regulated and p…
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What is circularity, and why does it matter? As we seek to manage the climate emergency, companies are being challenged to play their part in being more sustainable. Which is where the concept of circularity comes in. This is the idea, in the context of sustainability, that a product is created with its own end-of-life taken into account. In other …
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As we enter the Age of Artificial Intelligence, what role will humans play? On this episode, I'm speaking to leadership expert and coach Nick Chatrath. He's a former colleague of mine and the author of a new book called 'Threshold: Leading In The Age of AI', which explores how leadership models will need to evolve in the AI Era in order to avoid hu…
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What makes for a good customer experience? In two special episodes of the Human Risk podcast, I’m speaking to CX experts who provide fascinating insights into what drives how we feel about the times when companies deliver really good or really bad service On this episode which is the second of the two, I speak with Peter Ramsey. He’s the Founder of…
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What makes for a good customer experience? In two special episodes of the Human Risk podcast, I’m speaking to CX experts who provide fascinating insights into what drives how we feel about the times when companies deliver really good or really bad service. In two interviews that I’m releasing together, I’m speaking to experts in customer experience…
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How can leaders make good decisions when under pressure? My guest is leadership coach Dr Carol Kauffman. She is on the faculty at Harvard, where she is the Founder of the Institute of Coaching and is the co-author of a new book called ‘Real-Time Leadership: How to Find Your Winning Moves When the Stakes are High’. With leaders increasingly having t…
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Are you curious about how AI and automation are changing the world of human risk? Do you wonder what the future of work might look like in a world where machines and humans are increasingly interconnected? Then you won't want to miss the latest episode of the Human Risk Podcast, where we welcome a very special guest: ChatGPT, an AI language model. …
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What can war and politics teach us about human risk? On this episode, I'm joined by a guest with insights into both fields. About Mike Dr Mike Martin is a former British Army officer who's a senior visiting research fellow in the Department of War Studies at King's College London, where he's interested in the evolutionary psychology of warfare and …
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On this special episode of the show, I’m interviewing a doctor whose photograph went viral. In 2019, Doctor Gordon Caldwell, a retired Consultant Physician and Clinical Lead with the UK’s National Health Service (NHS) had a photograph taken of himself lying next to a long line of forms. The photograph’s purpose was to highlight the amount of paperw…
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My guest Marc Ross is aa senior geopolitical strategist and communications executive that helps companies and politicians get their message across. As you’ll hear on the show, Marc specializes in navigating today's interconnected business environment with geopolitical intelligence, strategic planning, economic diplomacy, and communications and has …
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What can financial crime teach us about human risk? On this episode, I'm joined by Ray Blake, co-host of "The Dark Money Files," a podcast that examines how the banking system is used by organized crime and corrupt individuals to launder their ill-gotten gains. Since 2015, Ray and his co-host, Graham and Barrow, have been shedding light on the tech…
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What happens when we bring all of ourselves to work? That’s not something we do by choice. As my guest on this episode, Gabriella Braun, explains, we can’t leave part of ourselves at home when we go to work; we will naturally bring all that we are into the workplace. That concept explains the title of Gabriella’s book ‘All That We Are: Uncovering t…
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Why do people fall for misinformation, and what can we do to prevent it? On this episode, I’m speaking to Professor Sander van der Linden of Cambridge University. He’s the author of a new book called ‘Foolproof: Why We Fall for Misinformation and How to Build Immunity’. Sander is often referred to as Cambridge University’s Teacher against the Dark …
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What do technology, behaviour and data have in common? My guest, Paul Armstrong, runs a conference called TBD and is a thought leader in how the three topics interconnect. As technology becomes smarter and more pervasive, what does that mean for human decision-making and human risk? Paul runs HERE/FORTH, an emerging technology advisory firm that wo…
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How can stereotypes — particularly those relating to gender and ethnicity — drive us to draw the wrong conclusions? If I say the word American, you’re more likely to think of a white person. If I say the word Doctor, you’re more likely to think of a man. There’s a famous riddle involving a surgeon (link below) that you may have heard, which has an …
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What is Rail Activism? My guest, Jon Worth, is a proponent of Cross Border Rail within Europe. On this episode, I’m exploring why Jon thinks this is important and how he’s getting his message across. As you’ll hear, Cross Border Rail is full of Human Risk In Action. I'm also fascinated by how Jon approaches his mission with passion, commitment, and…
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