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People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often ina ...
 
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show series
 
As employers adjust to a post-pandemic world, how can they design working practices that minimise human risk and maximise human reward? My guest, Phil Libin, is an experienced CEO with some fascinating insights to share on what he calls ‘The Out Of Office World’. He’s the former CEO of Evernote and the co-founder and CEO of All Turtles, a product s…
 
How did Behavioural Economics — or as I prefer to call it, Behavioural Science — evolve as a field? On this episode, I’m exploring that question with Professor Viswanathan Raghunathan, an academic who was previously the chairman of a large private bank. Raghu,as he likes to be known. is the author of a new book called ‘Irrationally Rational: Ten No…
 
How can Behavioural Science help us better manage our financial affairs? Why should we still invest in oil companies if we believe in green energy? What does how we taste wine tell us about human decision-making? All of these questions, and a lot more, are answered on this episode of the Human Risk podcast, where I’m joined by my guest Behavioural …
 
How can we make sense of what we're told about risk? We're bombarded with messages on subjects ranging from COVID to the economy from people that range from genuine experts to those with no expertise but strong opinions. On this episode, I'm speaking to Professor David Spiegelhalter. David is Chair of the Winton Centre for Risk and Evidence Communi…
 
How can we make work suck less? That’s what my guest Carina Maggar explores in her new book. She’s a creative copywriter who has worked with a number of leading brands including Pepsi, Levis, YouTube and Nintendo. As a student, Carina did a variety of jobs and while doing them she paid close attention to all the things she found interesting — thing…
 
How can companies manage the risks posed by the stress their senior leaders face? That’s what Says Life, the company founded by my guest on this episode, Jennifer Thamm, is looking to solve. Says Life helps companies mitigate Human Risk at a leadership level by providing senior executives with a service that allows them to manage stress in their li…
 
What happens when a journalist investigates one of the biggest scams in history? My guest on this episode, Jamie Bartlett is the author of ‘The Missing Cryptoqueen’, which tells the tale of his multi-year investigation into the disappearance of Dr Ruja Ignatova. Dr Ruja is the founder of OneCoin, a cryptocurrency that sold itself as an alternative …
 
How did a journalist with a relentless appetite for the truth, bring down a $30bn German tech company? The company in question is Wirecard and the journalist is my guest on this episode, FT reporter Dan McCrum. He’s just released a new book called ‘Money Men: A Hot Startup, A Billion Dollar Fraud, A Fight For The Future’ in which he explores both t…
 
How can we be better at negotiating and why does it matter? When we think of negotiation, we tend to think of formal situations like buying a house, sealing a business deal or getting a hostage released. But it also applies to many of our day to day conversations, where we’re looking to achieve a particular outcome. My guest on this episode Fotini …
 
What is Creative Courage & why do we need it? On this special episode of the show — which I’m releasing between the normal schedule — my guest James Victore helps me to explore why being creative is a matter of courage and why we should embrace it. A word of warning: the episode contains lots of adult language. It’s also one that some regular liste…
 
Why did a group of hackers with links to North Korea launch a cyber attack on Sony Pictures in 2014? That’s what journalist Geoff White set to find out. In doing so, over a period of several years, he uncovered a trail of criminal activity that included a bank heist, data leaks and money laundering. On this episode, Geoff, whose new book The Lazaru…
 
What is ESG and why might it lead to poor decision-making? You probably know it’s short for Environmental, Social, and Governance; an acronym that covers three topics of interest to investors. In simple terms, three things they look for to determine how environmentally and socially conscious the company is. Or in even simpler terms, is this a good,…
 
How can we manage the ethical challenges faced in business? On this special episode of the show, I’m speaking to Professor Josephine Nelson, the co-author of a brand new book called ‘Business Ethics: What Everyone Needs To Know’. Josephine — who publishes as JS Nelson — is a Professor of Business Ethics (Law) at Villanova Law School and is currentl…
 
How can we implement Behavioural Science in larger organisations? On this episode, I’m doing a deep dive into practical Behavioural Science with three practitioners from across the globe, who talk about some of the projects they’ve been working on. My guests are all from Ogilvy Consulting, a leading Behavioural Science practice and each work in dif…
 
How can we travel adventurously while still being sustainable? I’m a huge fan of exploring, but I’m also very conscious of my environmental footprint. On this episode, I’m speaking to Sustainable Adventurer Wiebe Wakker. He’s a Dutchman who likes exploring the world in an environmentally friendly ways. Wiebe came to my attention earlier this year w…
 
How can charities use Behavioural Science to be more effective at fundraising? It’s a question a number of listeners have asked me to explore; either because they work for charities or because they want to help their favourite causes to raise more money. Even if neither of those things apply, what we can learn from how charities can be better at ra…
 
What does behaviour have to do with procurement? On the face of it, not much. But as my guest on this episode David Loseby explains, behind every procurement and supply chain operation, there are human beings involved in the design and management of the processes. In other words, they’re areas that present huge opportunities for human risk to manif…
 
What makes a good leader? When we think of leaders, we often imagine lone, inspirational figures lauded for their behaviours, attributes, and personal decisions. However, leaders also have an impact on the way people around them make decisions. My guest on this episode is Professor Don Moore. Don is the Lorraine Tyson Mitchell Chair in Leadership a…
 
What distinguishes a good leader from a bad one? My guest on this episode, Wendy Lambourne is a proponent of Legitimate Leadership — the idea that to have real power, leaders need to have legitimacy. Not by dint of being appointed, but by the way in which they fulfil their role. She believes that leaders stand or fall at the end of the day on the b…
 
When we need to solve problems, we often think we need to develop new ideas. But what if that were wrong? On this episode, I’m joined by Behavioural Science practitioner Sam Tatam whose new book Evolutionary Ideas shows how behavioural science and evolutionary psychology can help us solve tomorrow’s challenges. Not by divining something the world h…
 
How do we measure the effectiveness of Compliance programs? It sounds like a simple question, but it is actually hard to answer. And it's not just a challenge facing Compliance Officers. If you work in Ethics, Risk or even as a Regulator, you'll recognise the dynamic. You've probably either been asked to demonstrate the effectiveness of your progra…
 
Ever had a terrible customer experience? Of course, you have. They’re very common. But why? My guest Michael Bartlett has just written a book on the dark side of customer experience - in other words, the processes that companies engage in that irritate the hell out of us. The purpose of Michael’s book isn’t — you’ll be pleased to hear – to help com…
 
Why might an innocuous-sounding word we all use, result in a social injustice? The answer is: when that word is ‘accident’. It’s something we hear all the time. “Sorry, it was just an accident” or “there’s been a traffic accident’. But have you ever stopped to think about the impact the word has? I hadn’t until I read the book by my guest journalis…
 
Why might insubordination be a good thing? Normally when we use that word, it’s seen as a negative. But there’s an alternative interpretation, where insubordination is seen as a positive, constructive challenge to traditional orthodoxy. For ideas to evolve and societies to progress — in other words, if we want to mitigate human risk - we need to cu…
 
What should you listen to when you’ve heard the entire Human Risk podcast back catalogue? I'm glad you asked. Because one of the aims of the show is to explore ideas, stories and people that can help to inspire us to think differently about human risk. And that includes pointing you in the direction of other content producers who have interesting t…
 
Why should businesses get involved in politics? Traditionally companies have tried to avoid getting involved in political issues, because remaining apolitical, means you avoid offending anyone. But in the 21st century, there is an increasing expectation that companies will take a position. As we’ve seen with the invasion of Ukraine, businesses have…
 
What drives people to follow careers that involve dangerous activities like skydiving & stunts? My guest is Nicole Smith-Ludvik, a professional skydiver and stuntwoman. Last year, Nicole starred in two incredible advertisements for Emirates, the Dubai based airline which featured Nicole standing on the top of the world’s tallest building, the Burj …
 
Why would a bicycle delivery company ban its riders from wearing helmets? Depending on where you're reading this, you'll either think it's normal — hello, for example, to my Netherland's based listeners 🇳🇱 — or irresponsible. On this episode, I'm speaking to Ben Knowles, the CEO of PedalMe who is the man behind the company that made that decision. …
 
Why is something that happened in Iceland in 2008 still of relevance today? The answer is revealed by my guest Jared Bibler. He's the author of a book called 'Iceland's Secret: The Untold Story of the World's Biggest Con'. Having started his career working for a Wall Street Bank, Jared moved to Iceland in 2004, supporting the Icelandic pension fund…
 
How can comic books reduce human risk? We've all seen airline safety cards that use imagery to communicate complex messages in a simple to understand way. So why couldn't we use that same logic for legal contracts? That's what my guest Professor Camilla Andersen, set out to discover when she stumbled across the idea during a conversation with a col…
 
How can we become more influential? That’s a question that fascinates my guest on this episode, Dr Zoe Chance. She teaches a course on it at Yale and has just published a new book called Influence Is Your Superpower: The Science of Winning Hearts, Sparking Change, and Making Good Things Happen. In our discussion, we explore the simple ways in which…
 
This episode is the second part of my discussion with Gill Kernick about the Grenfell Tower Disaster and the broader lessons we can draw from it. In the previous episode, Gill and I talked about Grenfell. I recommend listening to that before listening to this one. You'll find it here: https://www.humanriskpodcast.com/gill-kernick-on-the-grenfell-to…
 
What can we learn from the UK's largest residential fire since World War Two, in which 72 people died? The Grenfell Tower disaster happened in the Royal Borough of Kensington & Chelsea, one of London's wealthiest areas. As a result of catastrophic decision-making — both by those responsible for maintaining the building and those responding to the f…
 
How did the Post Office deliver one of the biggest miscarriages of justice in British history? My guest Nick Wallis, is a journalist and radio presenter who has written a book called The Great Post Office Scandal which explains how a billion pound IT system, unleashed an enormous legal, ethical and political scandal. As Nick explains on the show, h…
 
What does Sustainability have to do with Compliance? On this episode, I’m speaking to a Compliance innovator that has combined both. Dr Sarah Tischler is Head of Compliance for NKG, the world’s largest coffee trading company. Since NKG is privately owned and isn’t operating in a regulated industry, on the face of it, they’re not the kind of company…
 
What is kindness and why does it matter? One of my New Year's resolutions for 2022 is to be kinder to others. So, in this episode, I'm learning more about what being kind means — spoiler alert, it doesn't mean always being nice — and why that matters. My guest Sebastian Boo is a trainer, tutor and researcher at the London School of Economics and Po…
 
Why do we live in such a polarised world and what can we do to minimise the dynamic? On this episode, I’m joined by Alex Chesterfield and Ali Goldsworthy, two of the co-authors of a book called Poles Apart - Why People Turn Against Each Other and How To Bring Them Together. They’re also two of the co-hosts of the Changed My Mind podcast that talks …
 
What do fools have to do with managing human risk? On the face of it, they’re likely to be a driver, rather than a solution. But when we use the term to describe in the context of court jesters, then the answer might be very different. As my guest on this episode, Béatrice Otto, helps me to understand. She’s the author of a book called Fools Are Ev…
 
This episode is the second part of my discussion with comedian & impressionist Josh Berry. If you haven't yet listened to the first part, I recommend you do that, before listening to this. You'll find Part One here: https://www.humanriskpodcast.com/josh-berry-on-comedy-satire-impressions-part-one/ In this episode, we discuss how Josh's interest in …
 
What can comedy teach us about human decision-making? That’s something that my guest on this episode Josh Berry, knows all about. He’s a comedian, impressionist and satirist — though as you’ll hear on the episode, he’s not hugely keen on that third label. If there’s anyone that can help us to understand human risk, it’s someone who is really good a…
 
How can we prevent people from falling over and injuring themselves? What sounds like a simple challenge, is actually a major issue. In a normal year, over 300,000 people in the UK alone have to go going to hospital after slipping on a surface. That equates to 1.5 million bed days and around a billion pounds, so 1.3 billion dollars of insurance cla…
 
How can we manage risk and keep people safe in fragile environments? My guest Colin Pereira is Director at HP Risk Management, a consultancy that assists media organisations operating in challenging environments. Since the business of journalism is to report, news organisations need to get their reporters into locations the rest of us might prefer …
 
How can diversity help make Compliance functions more effective? My guest, Mary Shirley is a compliance professional who has been working to promote women in compliance. She’s the co-host of The Great Women in Compliance podcast and the co-author of a book called Sending the Elevator Back Down: What We’ve Learned from Great Women in Compliance. One…
 
How can we make transport more human? On this episode, I'm exploring the human risk dynamics of transport — both from the perspective of the traveller, but also from the perspective of those who run and design transport networks and policy. Every single one of us has reasons why we want to get from A to B and usually, we have to make choices about …
 
How can counter-intuitive thinking help us to make better business decisions? It’s something that Professor Ian McCarthy explores in his research. Ian has been on the show before, talking about his research Into workplace bullshit. You can hear that episode here 🎧 👉 https://www.humanriskpodcast.com/professor-ian-mccarthy-on-workplace/ On this episo…
 
What impact do crowds have on football ⚽️games? Is there such a thing as 'home advantage'? It's a question that is of interest to those of us who watch the sport, but also to non-sports fans because it helps us to understand the psychology of how we are impacted by our environment and other people. My guest, Dane McCarrick is a postgraduate researc…
 
How can we assess the level of human risk we’re running in a control framework? Unlike technology, humans aren’t always reliable and how they behave under pressure may well be different to how they behave in normal situations. My guest on this episode, Michael Walford-Willaims is a risk professional who specialises in how to plan for when things go…
 
Why do we sometimes find ourselves feeling unable to influence other people? If you've ever found yourself thinking you're ineffective, invisible or inarticulate, then you're not alone. We've all experienced it. But what if it turned out that those feelings were actually wrong? On this episode, I'm speaking to the author of a new book that explores…
 
What can Compliance learn from Sales? On the face of it, they're very different things: sales is about persuading customers to buy a service or product, whereas Compliance is about telling employees what to do or not do. Yet, perhaps surprisingly, there are lots of lessons for Compliance from the sales process. If we want to mitigate human risk, th…
 
How can building a community help business? That's what my guest Jean-Marc Le Tissier helps me to understand on this episode. We're all familiar with the idea of a community, in terms of where we live, but how might it be relevant for businesses and other organisations. The answer is that what works for us in our domestic lives, can also have benef…
 
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