Revolutionizing Logistics: DHL eCommerce’s Journey Applying Lean Thinking to Automation

WLEI - Lean Enterprise Institute’s Podcast

In this episode of the WLEI Podcast, we speak with Mehmet Gur, Senior Director of Operations Engineering at DHL eCommerce. He has been leading the company's next-generation automation efforts. Since the pandemic, DHL eCommerce – DHL's business-to-consumer unit – has faced dramatic increases in volume. This surge required new automation technology to meet customer demand and heightened expectations regarding delivery speed. Mehmet oversees a large team of technical engineers tasked with meeting this challenge.

During the discussion we touch on:

• Lean Thinking and Automation: How Mehmet's team used value-stream mapping to close the gap between automation equipment’s theoretical throughput and actual throughput.
• Automation Evaluation: What should organizations consider before investing millions in new technology.
• People Development: How to use problem-solving at the gemba to not just solve intractable technical problems but develop engineers.
• AI in Distribution: How emerging technologies are revolutionizing logistics for higher throughput and customer satisfaction.

Mehmet will lead a learning session on these themes at the LEI Lean Summit in March 2024. To learn more and take advantage of early registration discounts, visit lean.org/summit. Register by October 31 to save up to $900 on your summit registration.