Maximising Contact Centre Performance Through Data

UC Today

Watch on YouTube.

UC Today's Kieran Devlin speaks to Martin Mahler, Chairman at Akixi and data and analytics expert.

In this session, we discuss the following:

• The key challenges contact centres are facing in 2024 and how analytics can help address them
• Practical use cases of how can be invaluable in contact centres
• How data can provide visibility for improving productivity and creating cost efficiencies

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