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The Smart Buildings Academy Podcast | Teaching You Building Automation, Systems Integration, and Information Technology
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BAM 61: The different types of service for BAS
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When? This feed was archived on March 02, 2025 12:09 (). Last successful fetch was on January 23, 2025 21:06 ()
Why? فیدهای غیر فعال status. سرورهای ما، برای یک دوره پایدار، قادر به بازیابی یک فید پادکست معتبر نبوده اند.
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Manage episode 179007030 series 1249234
I started my BAS career in service and I'm thankful I did because I learned so much from servicing BAS. But, there's a dark side of service.
You see not everyone had the power and clout behind that I did working at a Fortune 100 company. Often times BAS service providers are used and abused. Customers dispute billing, disagree with scope, and flat out ignore recommendations that can improve the functionality of their systems.
Software upgrades anyone?
But, you have to understand it from the customer's perspective. So many service providers are like ninja's they swoop in, fix and issue and are off another call. They don't take the time to explain what was done and customers imagine the worst!
So how can we resolve these issues?
In this episode you will learn:
- Why you must approach planned maintenance and service calls differently
- My 7 step process for the perfect service call
- The three types of customers and how to deal with each one
- The 5 questions you must answer when creating a Planned Maintenance agreement
479 قسمت
بایگانی مجموعه ها ("فیدهای غیر فعال" status)
When? This feed was archived on March 02, 2025 12:09 (). Last successful fetch was on January 23, 2025 21:06 ()
Why? فیدهای غیر فعال status. سرورهای ما، برای یک دوره پایدار، قادر به بازیابی یک فید پادکست معتبر نبوده اند.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 179007030 series 1249234
I started my BAS career in service and I'm thankful I did because I learned so much from servicing BAS. But, there's a dark side of service.
You see not everyone had the power and clout behind that I did working at a Fortune 100 company. Often times BAS service providers are used and abused. Customers dispute billing, disagree with scope, and flat out ignore recommendations that can improve the functionality of their systems.
Software upgrades anyone?
But, you have to understand it from the customer's perspective. So many service providers are like ninja's they swoop in, fix and issue and are off another call. They don't take the time to explain what was done and customers imagine the worst!
So how can we resolve these issues?
In this episode you will learn:
- Why you must approach planned maintenance and service calls differently
- My 7 step process for the perfect service call
- The three types of customers and how to deal with each one
- The 5 questions you must answer when creating a Planned Maintenance agreement
479 قسمت
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