))
What Makes a Successful Customer Experience Leader with James McGhee, Head of Customer Experience of FOOTASYLUM
Manage episode 345862060 series 3404127
محتوای ارائه شده توسط Ian Moss. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Ian Moss یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
In this episode of The eCommerce Customer Experience Podcast, James McGhee, Head of Customer Experience at FOOTASYLUM, joins Chris Kellner from DigitalGenius to discuss what makes the best customer experience leaders thrive.
James is an accomplished sales and customer experience operations/contact centre manager with extensive experience in multimillion-pound settings. Some of his previous roles and works include being the Head of Customer Experience at ao.com and Customer Care Manager at ACHICA.
In this episode, James shares the skills thriving customer experience leaders need to possess, why a positive agent experience ensures a great customer experience, and how customer experience leaders drive business success.
Episode resources:
James is an accomplished sales and customer experience operations/contact centre manager with extensive experience in multimillion-pound settings. Some of his previous roles and works include being the Head of Customer Experience at ao.com and Customer Care Manager at ACHICA.
In this episode, James shares the skills thriving customer experience leaders need to possess, why a positive agent experience ensures a great customer experience, and how customer experience leaders drive business success.
Episode resources:
Rate and Review The eCommerce Customer Experience Podcast:
- Apple Podcasts
- Spotify
- Instructions on how to rate and review The eCommerce Customer Experience Podcast can be found here
- RSS
The eCommerce Customer Experience Podcast is handcrafted by our friends over at: fame.so
17 قسمت
اشتراک گذاری
