با برنامه Player FM !
How Empathetic Communication Unlocks Innovation at Speed
Manage episode 516117302 series 2286446
Empathy isn't just a feel-good buzzword; it's infrastructure. In this episode, Galen Low chats with Andrea Goulet, communication systems architect and long-time software entrepreneur, about how empathy can act as a technical tool for collaboration, innovation, and high-performance in the age of AI.
Drawing from her experience building a $4M consultancy and translating complex human dynamics into actionable frameworks, Andrea breaks down the mechanics of empathy, why it matters more than ever, and how we can cultivate it in our teams to drive better outcomes. This isn't about being soft—it's about being strategic.
Resources from this episode:
- Join DPM Membership
- Subscribe to the newsletter to get our latest articles and podcasts
- Connect with Andrea on LinkedIn
- Check out Andrea’s website
- The Diversity Bonus by Scott E. Page
- Self-Compassion Research by Kristin Neff
فصل ها
1. Empathy Reduces Friction (00:00:00)
2. Show Intro And Host Setup (00:01:33)
3. Defining Empathy As Infrastructure (00:02:18)
4. From Miscommunication To Frameworks (00:04:20)
5. The Four Components Of Empathy (00:08:35)
6. Protocols For Communication Fidelity (00:13:15)
7. Measuring Empathy With Real Metrics (00:17:14)
8. Small Experiments Beat Big Policies (00:19:50)
9. Chit Chat As Knowledge Transfer (00:23:01)
10. Ants, Bees, And Complex Systems (00:26:35)
11. Empathy’s Role In AI (00:30:26)
12. Tools Not Teammates: AI’s Purpose (00:35:34)
13. Closing, Resources, And Links (00:39:34)
222 قسمت
Manage episode 516117302 series 2286446
Empathy isn't just a feel-good buzzword; it's infrastructure. In this episode, Galen Low chats with Andrea Goulet, communication systems architect and long-time software entrepreneur, about how empathy can act as a technical tool for collaboration, innovation, and high-performance in the age of AI.
Drawing from her experience building a $4M consultancy and translating complex human dynamics into actionable frameworks, Andrea breaks down the mechanics of empathy, why it matters more than ever, and how we can cultivate it in our teams to drive better outcomes. This isn't about being soft—it's about being strategic.
Resources from this episode:
- Join DPM Membership
- Subscribe to the newsletter to get our latest articles and podcasts
- Connect with Andrea on LinkedIn
- Check out Andrea’s website
- The Diversity Bonus by Scott E. Page
- Self-Compassion Research by Kristin Neff
فصل ها
1. Empathy Reduces Friction (00:00:00)
2. Show Intro And Host Setup (00:01:33)
3. Defining Empathy As Infrastructure (00:02:18)
4. From Miscommunication To Frameworks (00:04:20)
5. The Four Components Of Empathy (00:08:35)
6. Protocols For Communication Fidelity (00:13:15)
7. Measuring Empathy With Real Metrics (00:17:14)
8. Small Experiments Beat Big Policies (00:19:50)
9. Chit Chat As Knowledge Transfer (00:23:01)
10. Ants, Bees, And Complex Systems (00:26:35)
11. Empathy’s Role In AI (00:30:26)
12. Tools Not Teammates: AI’s Purpose (00:35:34)
13. Closing, Resources, And Links (00:39:34)
222 قسمت
همه قسمت ها
×به Player FM خوش آمدید!
Player FM در سراسر وب را برای یافتن پادکست های با کیفیت اسکن می کند تا همین الان لذت ببرید. این بهترین برنامه ی پادکست است که در اندروید، آیفون و وب کار می کند. ثبت نام کنید تا اشتراک های شما در بین دستگاه های مختلف همگام سازی شود.