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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
Manage episode 419421432 series 3479744
محتوای ارائه شده توسط Alex Turkovic. تمام محتوای پادکست شامل قسمت‌ها، گرافیک‌ها و توضیحات پادکست مستقیماً توسط Alex Turkovic یا شریک پلتفرم پادکست آن‌ها آپلود و ارائه می‌شوند. اگر فکر می‌کنید شخصی بدون اجازه شما از اثر دارای حق نسخه‌برداری شما استفاده می‌کند، می‌توانید روندی که در اینجا شرح داده شده است را دنبال کنید.https://fa.player.fm/legal
Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic
In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more.
The “more”:
00:00 - Where to start with digital
03:35 - Your First Digital CS Experience
07:12 - The Core of a True Digital Team
10:44 - Meeting an “Idol”
14:15 - Transitioning to Digital Customer Experience
18:03 - Quick Wins in Digital CS
21:28 - Being Ahead of the Curve with Digital Customer Success
25:11 - Stino’s Famous Playbook
28:38 - Achieving Revenue Growth
32:14 - “Light” Success Services
35:40 - Creating and Tracking Campaign Metrics
39:04 - Reviewing and Iterating on Strategies
42:36 - The Sweet Spot
49:48 - Laser beams and confetti
53:40 - Shout Outs
Enjoy! I know I sure did...
Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Shoutouts:
- Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/
- Erika Villareal: https://www.linkedin.com/in/erivillarreal/
- Anika Zubair: https://www.linkedin.com/in/anikazubair/
- Diana de Jesus: https://www.linkedin.com/in/dianadejesus/
- Dillon Young: https://www.linkedin.com/in/dillonryoung/
- Prashanth Jothi: https://www.linkedin.com/in/prashanthjothi/
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This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Na
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
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Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
فصل ها
1. "Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 (00:00:00)
2. Digital Customer Success Program Insights (00:00:38)
3. Digital Customer Success Explained (00:18:09)
4. The Importance of Digital Tools (00:26:12)
5. Digital Customer Success Metrics and Strategy (00:37:35)
6. Digital Customer Success Tech Tool Tips (00:51:43)
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