LIVE from Denver with Nora Jones! (Interview)

The Changelog: Software Development, Open Source

We’re LIVE at the historic Oriental Theater in Denver, CO with Nora Jones. Nora is the founder of Jeli.io, recently acquired by PagerDuty and she’s been shaping the way we think about reliability, incident response, and human-centered engineering for years.

We get into the real story behind the deal. Not just the headline, but what it’s like selling your company, what it takes to actually integrate a product into a larger platform, how customers responded, what changed for her team, and why her new role at PagerDuty is basically everything she was building Jeli for.

Join the discussion

Changelog++ members get a bonus 25 minutes at the end of this episode and zero ads. Join today!

Sponsors:

• Auth0 – The identity infrastructure for the age of AI. Built by developers, for developers—Auth0 helps you secure users, agents, and third-party access across modern AI workflows. Token vaulting, fine-grained authorization, and standards-based auth, all in one platform.
  Start building at Auth0.com/ai
• CodeRabbit – AI-native code reviews, built for the modern dev stack. — CodeRabbit is your always-on code reviewer—flagging hallucinations, surfacing smells, and enforcing standards, all without leaving your IDE or GitHub PRs. Trusted by top teams to ship better code, faster.
  Start free at CodeRabbit.ai
• Depot – 10x faster builds? Yes please. Build faster. Waste less time. Accelerate Docker image builds, and GitHub Actions workflows. Easily integrate with your existing CI provider and dev workflows to save hours of build time.
• Fly.io – The home of Changelog.com — Deploy your apps close to your users — global Anycast load-balancing, zero-configuration private networking, hardware isolation, and instant WireGuard VPN connections. Push-button deployments that scale to thousands of instances. Check out the speedrun to get started in minutes.

Featuring:

• Nora Jones – LinkedIn, X
• Adam Stacoviak – Website, GitHub, LinkedIn, Mastodon, X
• Jerod Santo – GitHub, LinkedIn, Mastodon, X

Show Notes:

• Jeli on PagerDuty
• Chaos Engineering: System Resiliency in Practice (Book)
• The Changelog #478: Learning from incidents

Something missing or broken? PRs welcome!

فصل ها

1. This week, LIVE on The Changelog (00:00:00)

2. Sponsor: Auth0 (00:01:10)

https://auth0.com/ai

3. Start the LIVE show! (00:02:45)

4. The Jeli.io journey and acquisition (00:04:18)

5. How did you feel about the acquisition process? (00:06:35)

6. How do you balance your desire for an exit with the needs of the industry you serve? (00:08:13)

7. Does Jeli as a platform still exist today in PagerDuty? (00:09:29)

8. Response from PagerDuty customers when they got access to Jeli? (00:12:20)

9. How do you juggle managing pricing, product, and growth? (00:17:37)

10. How are you thinking about AI at PagerDuty? (00:20:28)

11. Sponsor: CodeRabbit (00:23:07)

https://www.coderabbit.ai

12. Let's talk about "novel incidents"? (00:25:50)

13. How does PagerDuty think about AI agents in incidents? (00:27:11)

14. Are you talking with users? Any examples of novel incidents? (00:29:22)

15. Any "favorite" incidents that stand out? (00:30:37)

16. Tell us more about your team at PagerDuty? (00:32:32)

17. How is growth at PagerDuty different than growth at Jeli? (00:36:20)

18. How does AI impact your product roadmap? (00:38:44)

19. Will an increase in AI reduce the overall subject matter expertise? (00:42:49)

20. Do you use any tools that provide insights into your team's expertise? (00:46:02)

21. Sponsor: Depot (00:49:58)

https://depot.dev

22. What's exciting? What's interesting? (00:52:12)

23. What's coming up next at Pager Duty? (00:54:49)

24. Q&A Session (00:56:40)

25. Nabeel - What was the reaction to the acquisition from the team at Jeli? (00:57:11)

26. James - How does PagerDuty think about helping organizations with incidents? (00:59:44)

27. Kendell - Do you see yourself starting a new company anytime soon? (01:02:32)

28. Jesse - How did you get your first enterprise customer at Jeli? (01:03:58)

29. Matt - How does PagerDuty think about facilitating communication and knowledge transfer within its customer's organizations? (01:05:50)

30. Jim - How did you learn reliability engineering? (01:09:54)

31. Buy Nora's book on Chaos Engineering (01:12:28)

https://www.amazon.com/Chaos-Engineering-System-Resiliency-Practice/dp/1492043869

32. Closing thoughts and stuff (01:12:40)