Telecom Reseller / Technology Reseller News podcast

#Tech #Business News #News #Tech News #Telecom Reseller

46:39

“If we march into that village and we start trying to persecute people for using poison, something that's very illegal, nobody's going to talk to us. We're not going to find out where the poison came from. We're not going to be able to shut anything down. We should take the approach that people are using poison because they're desperate, because they see no other alternative.” – Andrew Stein Andrew Stein is a wildlife ecologist who spent the past 25 years studying human carnivore conflict from African wild dogs and lions in Kenya and Botswana to leopards and hyenas in Namibia. His work has long focused on finding ways for people and predators to coexist. He is the founder of CLAWS , an organization based in Botswana that's working at the intersection of cutting-edge wildlife research and community driven conservation. Since its start in 2014 and official launch as an NGO in 2020, CLAWS has been pioneering science-based, tech-forward strategies to reduce conflict between people and carnivores. By collaborating closely with local communities, especially traditional cattle herders, CLAWS supports both species conservation and rural livelihoods—making coexistence not just possible, but sustainable.…

Telecom Reseller / Technology Reseller News

Series home•Feed

AI,AI, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

51 episodes

Telecom Reseller / Technology Reseller News

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updated a day ago

Series home•Feed

AI,AI, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

51 episodes

#Tech #Business News #News #Tech News #Telecom Reseller

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Telecom Reseller / Technology Reseller News

1
Simwood’s ‘Potato’ Powers AI at the Edge, Podcast

1 day ago

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Cloud Connections 2025 Podcast with David Duffett “It’s not just a potato—it’s a globally distributed core of telephony goodness,” says David Duffett, Simwood. As the Cloud Connections 2025 event wrapped up in sunny St. Petersburg, Technology Reseller News publisher Doug Green sat down with David Duffett, corporate ambassador for Simwood, in a conversation that was equal parts innovation and, yes, potato. Simwood’s unique term “the potato,” coined by CEO Simon Woodhead, refers to the homogenous, globally distributed core of Simwood’s network. “It looks a bit like a potato,” said Duffett, “but it’s packed with telephony goodness—at the edge, everywhere.” At the Cloud Communications Alliance’s inaugural Solution Showcase , Duffett demonstrated Conversational AI powered by Simwood, launching a live voice assistant named Karina on stage. Within minutes, the team built an intelligent assistant that fielded live calls, answered questions about CCA membership, and even joked about starting a Joe Marion fan club. “She asked if we wanted badges,” Duffett laughed. Simwood’s AI implementation stands out for its ease of deployment and carrier-agnostic integration . Through Bring Your Own Carrier, even customers on other platforms can transit through Simwood’s network to access conversational AI. But the real future, Duffett revealed, lies in Contextual AI —where AI assistants can seamlessly pass contextual information from one touchpoint to another. “We’re eliminating the need for callers to repeat themselves,” he said. “Your credit card info doesn’t need to be entered twice.” Simwood continues to support both enterprise customers and channel partners , including MSPs and hosted PBX providers, offering everything from AI tools to Teams integration—all through the potato. Learn more at: www.simwood.com blog.simwood.com…

Telecom Reseller / Technology Reseller News

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Oculum Pushes White-Label Video as Revenue Engine for Service Providers, Podcast

1 day ago

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Cloud Connections 2025 Podcast Interview with Bill Bingham ST. PETERSBURG, FL – At this year’s Cloud Connections conference, Oculum delivered a simple but urgent message to service providers: Stop giving away your brand—and your customers. In a podcast interview with Technology Reseller News , Bill Bingham , Senior Vice President of Service, Delivery, and Operations at Oculum, made the case for why resellers and carriers should adopt white-label video conferencing to reclaim margin and reduce churn. “Oculum is a wholesale-only, white-label video conferencing solution built specifically for service providers,” said Bingham. “We’re the VC part of UCaaS, and we offer something many don’t realize they can have—control.” Unlike bundled video options from larger UCaaS platforms, Oculum’s offering is on-network —it runs on the provider’s own infrastructure, whether on-prem or in the cloud. That means providers keep their branding , their customers , and most critically, their margin . Bingham pointed to examples of providers locked into offerings from major switch manufacturers, often deploying Teams integration as a loss leader just to drive monthly recurring revenue. “You’re giving your brand to Microsoft, and your customers to your competition,” said Bingham. “That might bring in revenue, but you’re not making margin—and you’re not protecting your customer base.” The opportunity is especially significant as more service providers find themselves searching for UCaaS alternatives in the wake of product and ownership shifts among major platforms. “Even providers at scale often don’t realize they can round out their UCaaS stack with best-in-class, standalone components,” said Bingham. “Video is a key differentiator—and it can increase ARPU by 30% or more.” Oculum offers a fully branded, turnkey video conferencing solution with deep post-sale support, including dedicated project managers for technical, marketing, and business development assistance. “This isn’t a vendor relationship,” said Bingham. “It’s a partnership. That’s why we’re here in person. You can’t build that by email.” Learn more at: www.oculumvc.com…

Telecom Reseller / Technology Reseller News

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TekVizion Showcases Migration Automation and CX Focus at Cloud Connections, Podcast

1 day ago

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TekVizion is helping enterprises move from legacy PBX systems to cloud communications platforms with speed, accuracy, and customer-centric focus. Speaking at the Cloud Connections 2025 event hosted by the Cloud Communications Alliance, TekVizion CEO Chakra Develler and Craig Decker emphasized the company’s role in transforming complex cloud migrations into seamless, automated processes. “There’s a lot of transformation happening in enterprise communications,” said Develler. “As companies shift to the cloud and embrace AI-enhanced CX, the challenge becomes maintaining quality and consistency across increasingly complex systems. That’s where we come in.” TekVizion, long known for its vendor-agnostic testing and automation tools, is now focused on accelerating enterprise adoption of next-gen communications by reducing the cost, risk, and time associated with migrating to modern platforms like Microsoft Teams, Webex, and Zoom. Craig Decker noted that many traditional PBX vendors are faltering or have entered Chapter 11, leaving customers looking for cloud alternatives. “There’s an urgency now,” said Decker. “Customers want to go from engagement to deployment in under 10 minutes. We’re automating migrations to make that possible.” The two executives described a global trend, particularly in Europe, where service providers are racing to modernize their offerings and upgrade customer communications infrastructure. “We’re hearing from carriers and resellers who are trying to solve for both CX and AI simultaneously, and they don’t want to rip and replace blindly,” said Develler. “Our platform lets them migrate intelligently.” TekVizion’s automation approach helps enterprises manage both the technology transition and user experience, cutting down project timelines while ensuring performance and compliance. As businesses increasingly demand cloud-native deployments and AI-ready infrastructure, TekVizion positions itself as a trusted guide for every step of that journey. Learn more at tekvizion.com .…

Telecom Reseller / Technology Reseller News

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Scoping the Scene: Why Site Surveys Matter in POTS Replacement, TELCLOUD Podcast Series

2 days ago

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Scoping the Scene: Why Site Surveys Matter in POTS Replacement, TELCLOUD POTS & Shots Podcast, Jacoby explains, that buildings lose electricity, emergency systems like elevators and fire alarms still rely on that dial tone to operate POTS & Shots Podcast Series “If you skip the site survey, you might be skipping success,” says Jake Jacoby, TELCLOUD. In the latest episode of POTS and Shots , Doug Green, publisher of Technology Reseller News, reconnects with Jake Jacoby of TELCLOUD to tackle one of the most overlooked—but critical—steps in POTS replacement: the site survey. “POTS lines traditionally delivered power,” Jacoby explains, noting that when buildings lose electricity, emergency systems like elevators and fire alarms still rely on that dial tone to operate. With modern replacements depending on cellular backhaul and battery backups, understanding a site’s power setup and signal availability is essential before installation begins. Jacoby walks us through the must-check boxes: ✔ Where is the DMARC? ✔ Is there enough space and a backboard for mounting? ✔ Is power always available—and not tied to something as simple as a light switch? ✔ Is there cellular signal in that basement telco closet? These aren’t small details. “This isn’t a home phone. These are life safety lines,” Jacoby stresses. TELCLOUD ensures reliable implementation by offering trained reseller programs and certified third-party installers. As always, after the tech talk, the POTS and Shots series adds flavor with a tequila—or in this case— mezcal spotlight. Jacoby introduces Cuatrocientos Conejos , a smoky spirit rooted in Aztec mythology. “Every tequila is a mezcal, but not every mezcal is a tequila,” he says, explaining the nuanced difference based on agave type and production method. Stay tuned: the next episode will dive into future-proofing telecom and ensuring long-term sustainability of POTS line replacements. Learn more: www.telcloud.com…

Telecom Reseller / Technology Reseller News

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BroadSource Unlocks AI Opportunity for Resellers Through Data Privacy Innovation, Podcast

2 days ago

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ST. PETERSBURG, FL – April 2025 – As the cloud communications sector embraces artificial intelligence (AI), BroadSource is stepping forward with a practical message for resellers: You can profit from AI — if you first help your customers solve data privacy challenges. Speaking with Technology Reseller News at the Cloud Communications Alliance’s Cloud Connections 2025 event, Bill Placke, President of Americas for BroadSource, outlined how the company’s SecureCall platform helps overcome a critical barrier to AI adoption. “Legal and compliance concerns around collecting personal data are slowing AI deployment,” said Placke. “Our SecureCall solution removes sensitive personal information like credit card or Social Security numbers at the time of collection — enabling safe and compliant AI use.” BroadSource’s SecureCall product, which earned Cisco’s Top 3 Global Innovation Award, enables secure data input during phone-based customer interactions. Customers input card details or other personal information directly, while the merchant remains on the call without hearing sensitive tones. Data is transmitted securely for processing, bypassing the merchant’s internal systems and eliminating storage liability. With new PCI DSS 4.0 standards taking effect and global regulations such as GDPR and CCPA evolving, businesses face growing risks for non-compliance. Placke noted that SecureCall removes this burden from the enterprise. “Companies can rely on BroadSource’s own PCI certification for compliance,” he said. “That means fewer headaches for IT and finance leaders — and real value for the reseller who delivers the solution.” BroadSource is expanding SecureCall’s capabilities under the SecurePII brand to address broader categories of personal data. The goal is to create a foundation of data minimization, enabling enterprises to leverage AI and LLMs (large language models) without running afoul of data protection laws. Placke likens the opportunity to the 1840s Gold Rush: “AI is the gold. BroadSource is the pickaxe and blue jeans — the tools every prospector needs to get started.” For resellers navigating the fast-moving AI landscape, Placke advises aligning with customer priorities. “Cybersecurity is the top concern for IT leaders,” he said. “Look at breach points like passwords and explore solutions that offer more secure alternatives. When you bring customers practical AI tools with compliance built in, you’re not just selling a service — you’re building trust.” BroadSource also offers EMU CAPP, a behavioral analytics product that uses AI to monitor user behavior on BroadWorks platforms and detect anomalies, helping prevent toll fraud. “Resellers should lean in,” Placke concluded. “There’s a real opportunity to lead by helping your customers adopt AI safely.” For more information, visit broadsource.com or secure-pii.com .…

Telecom Reseller / Technology Reseller News

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Could Your Next Best Friend Be an AI? Kindred Labs CEO Max Giammario Thinks So, Podcast

5 days ago

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Max Giammario “We’re not just building an assistant—we’re creating artificial life that you actually want to talk to.” — Max Giammario, CEO, Kindred Labs In one of the most thought-provoking episodes of Technology Reseller News, publisher Doug Green sat down with Max Giammario, CEO of Kindred Labs, to discuss a new frontier in AI: emotionally intelligent, pop-culture-powered digital companions. Forget impersonal chatbots or disjointed AI assistants. Kindred Labs is blending beloved characters like Hello Kitty, Teletubbies, and Pudgy Penguins with advanced agentic AI to create immersive, emotionally resonant digital experiences. The goal? A future where your most trusted companion might be a personality you already know and love. Artificial Life Meets Emotional Intelligence Giammario’s research centers on artificial life and emotional connection. Kindred is the result of that work, delivering companions that don’t just complete tasks—they live across your devices , follow your routines, and grow with you over time. “Imagine a character like Hello Kitty or a K-pop idol expressed as your AI assistant,” said Giammario. “It’s Clippy reimagined for the AI era, but now it’s someone you love waking you up, organizing your day, tracking your portfolio, and cheering you on during your workout.” That vision isn’t hypothetical. Kindred already has over 100,000 active users , and many of them spend more than six hours a day interacting with their AI companions. These are cross-platform personalities , jumping from mobile to laptop to smartwatch, offering contextually relevant help with a smile, a joke, or a familiar catchphrase. Trust, Familiarity, and Emotional Loyalty One of Kindred’s key innovations is in overcoming what Giammario calls the “AI trust gap.” “Most people are hesitant to allow AI that level of access to their life. But when it comes wrapped in a character you know—one you already trust—you drop your guard. That’s the magic.” Kindred isn’t just function-first. In fact, its entire model is based on emotional connection. Users don’t just use Kindred because it works. They use it because they love the character. “If we just built a better assistant, we’d be in a race to the bottom,” Giammario explained. “But if you love your Bugs Bunny, you’ll stick with it. That loyalty is what lets us deliver more functionality, not the other way around.” A Single Interface Across Everything The implications for enterprise and commercial applications are vast. Instead of bouncing between disconnected bots, imagine a single consistent AI companion interface across every website and interaction. “Chatbots are fragmented,” said Giammario. “But your Kindred character can follow you across every business, every device, and every platform—always learning, always adapting.” In the workplace, that might look like a familiar avatar giving you a morning briefing, syncing your calendar, prompting reminders, and surfacing insights from your CRM. In retail, it could mean brand mascots that act as informed, AI-powered shopping concierges. From Fiction to Reality Giammario admits that this shift can feel surreal—even science fiction. But it’s already happening. “We’re crossing a line from tools into relationships,” said Green. “From functionality into feeling.” And it’s not just about novelty. The mental health benefits , the engagement rates , and the potential for radically new forms of interaction are all on the table. Learn More Visit KindredLabs.ai to meet your next digital companion, explore the white paper, or join the community on Discord. You can also follow Max Giammario on X and Kindred at @kindred_ai . Kindred is turning the characters you grew up with into the digital friends you take into the future. The question now is: Are you ready to meet your AI best friend?…

Telecom Reseller / Technology Reseller News

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Out of the Box and Into Zero Trust: Nile Delivers Built-In Security for Campus Networks, Podcast

5 days ago

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“We deliver Zero Trust out of the box—it’s built in, not bolted on.” — Suresh Katukam, Chief Product Officer, Nile While the cybersecurity conversation continues to focus on Zero Trust and Secure Service Edge (SSE) , Nile is calling out what many have missed: the campus network . In a world where cloud-based remote work has advanced rapidly, on-premises security —especially across corporate and hybrid environments—has lagged behind. In a Technology Reseller News podcast recorded just after Enterprise Connect , Suresh Katukam outlined why even the most well-resourced companies struggle to achieve Zero Trust in their campus networks—and how Nile’s “out-of-the-box” approach changes the game. Campus Zero Trust: The Missing Link “The same users who are secure at home become vulnerable in the office,” said Katukam. “That’s because campus networks were built on implicit trust—just plugging into an Ethernet port gives you access. That’s broken by design.” While cloud Zero Trust has made strides, most enterprise campuses still rely on legacy NAC solutions, VLANs, ACLs , and other outdated, complex layers of bolt-on security. Nile flips that model—offering Zero Trust campus security as a native feature of the network itself . What “Out of the Box” Really Means Nile’s solution is pre-configured for Zero Trust from day one . Every user and device is authenticated and authorized continuously , not just at login. Micro-segmentation , behavioral analytics , and continuous risk scoring mean that even compromised credentials won’t lead to lateral movement or ransomware spread. “We call it a segment of one,” said Katukam. “You can’t see other users on the network. You can’t move laterally. Ransomware can’t propagate.” Administrators have full control through a simplified interface that supports policy toggling, real-time response, and behavioral-based reauthentication —without layering in extra management tools. Security-Driven Network as a Service Nile isn’t just a security company—it’s a networking company that rethinks how networks are built and managed . Delivered as a service, Nile offers high-performance, low-latency connectivity with embedded Zero Trust principles . “Even large enterprises with robust security teams are choosing Nile—because the security is integrated into the network itself,” Katukam explained. For example, one financial services customer consolidated three segmented networks (IT, OT, and guest) into a single secure fabric using Nile. Another prevented a physical intrusion from turning into a breach, thanks to the system’s strict device authentication and visibility controls. Universal Zero Trust: Bridging Campus and Cloud Nile’s model doesn’t stop at the office door. The company advocates for Universal Zero Trust , connecting campus-level protections with cloud-based SSE providers. “Whether a user is on-site or remote, whether it’s an IT or OT device, they should be protected the same way,” said Katukam. “That’s Universal Zero Trust—unifying cloud and campus with seamless security.” Learn More To explore how Nile is reimagining networking and delivering built-in Zero Trust, visit NileSecure.com or reach out to Suresh directly at Suresh@NileSecure.com #Nile #ZeroTrust #CampusSecurity #UniversalZeroTrust #OutOfTheBoxSecurity #NetworkSecurity #EnterpriseConnect2025 #SecureNetworking #NaaS #BehavioralAnalytics #Microsegmentation #Cybersecurity…

Telecom Reseller / Technology Reseller News

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Unimax Launches Sentinel at Enterprise Connect: Simplifying Multi-Leg Call Analytics with AI, Podcast

5 days ago

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“Change, change, change—that’s what we’re hearing from customers. AI is exciting, but it’s also overwhelming. Sentinel helps cut through the noise.” — Phil Moen, President & CEO, Unimax At Enterprise Connect , Unimax unveiled Sentinel , a new cloud-based call analytics application built to bring clarity to even the most complex enterprise communications environments. For large enterprises and IT teams already navigating a maze of platforms like Microsoft Teams, Cisco UCM, direct routing systems, and SBCs, Sentinel offers what Unimax calls “event-level visibility”—a way to track every call leg as a single, unified call experience . In a live Technology Reseller News podcast, Moen walked us through how Sentinel not only answers the long-standing demand for native call visibility but does it in a way that makes millions of data points actionable , thanks to natural language processing and AI. “If you want to know how many calls Doug Green made to his wife last week, we can tell you. Just press a button.” From CDR Chaos to Contextual Clarity Unimax’s customers—many of them Fortune 500 companies—have been asking for this kind of solution for years. Traditional CDR (call detail record) logs were difficult to read and even harder to stitch together, often requiring teams to manually connect disjointed call legs across systems. Sentinel changes that. It treats each multi-leg, multi-device, multi-platform interaction as a single event , unifying what previously felt like call “hieroglyphics” into searchable, intelligent data . “It’s not just about showing you what happened—it’s about telling you what matters,” said Moen. “If a number hits your network 100 times in a row, that’s probably a problem. Sentinel tells you where, when, and what to do about it.” AI That Surfaces the Signal, Not Just the Noise Sentinel is AI-enabled , but Moen is quick to differentiate it from the hype. What makes Sentinel stand out is how AI is applied: it simplifies user experience through natural language , flags anomalies and outages, and supports real-time decisions on capacity planning, license usage, and more. “Our customers generate millions of calls per month. Now, we can finally put that data to work—not just collect it.” Partner and Coexistence Opportunities While Sentinel was launched at an enterprise-focused show , it also opens up opportunities for partners and integrators. Moen noted that the platform was designed to coexist with other analytics and monitoring tools , creating richer datasets and deeper insights. “Some apps collect this data, others collect that. When you stitch them together, that’s where the magic happens.” Unimax’s deep presence in North America and within the Fortune 500 makes this release especially relevant for channel partners working with complex, hybrid UC environments. Learn More To explore Sentinel or Unimax’s broader call management solutions, visit Unimax.com . #Unimax #Sentinel #CallAnalytics #EnterpriseConnect2025 #UCManagement #AI #CDR #EventDrivenAnalytics #MicrosoftTeams #CiscoUCM #EnterpriseTelecom #ChannelPartners #DigitalTransformation…

Telecom Reseller / Technology Reseller News

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NICE Unveils CXone Mpower Orchestrator, Wins Best of Show at Enterprise Connect, Podcast

5 days ago

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“We’re going beyond just contact center AI—this is CX-first orchestration across the entire enterprise,” said Elizabeth Tobey, Vice President of Marketing at NICE, as the company recently revealed its latest innovation— CXone Mpower Orchestrator —and walked away with two top honors at Enterprise Connect 2025: Best CX Innovation and Best of Show. In a live Technology Reseller News podcast, Tobey shared how CXone Mpower Orchestrator marks a new era for enterprise AI—one that is measurable, scalable, and tied to tangible outcomes. CXone Mpower Orchestrator is built around an AI-powered co-pilot design that allows organizations to analyze, automate, and optimize workflows across the full customer journey. “It’s not just about improving one part of the customer experience,” Tobey noted. “It’s about connecting the front office and back office, and turning insights into immediate, scalable action.” The result is greater agility and faster time-to-value, with automation tasks that once took days or weeks now completed in minutes. Critically, CXone Mpower Orchestrator also features a continuous feedback loop, even when tasks are escalated to live agents. “Every facet of the organization gets better through this data,” said Tobey. “This is AI moving from hype to highly functional.” Tobey emphasized NICE’s commitment to a CX-first philosophy, noting that the platform touches every part of the business: from sales and marketing to fulfillment and support. “Customer experience and customer service incorporate the entire business,” she said. “Every interaction matters—and that’s what we’re connecting.” Beyond the enterprise, the launch presents new opportunities for NICE’s global partner network. “Partners are seeing this as a way to help customers move faster,” Tobey shared. “And they’re excited to be part of it.” The announcement also coincided with a milestone: the eighth anniversary of Amazon Connect, originally launched at Enterprise Connect in 2017. For NICE—and for Tobey, who was part of that original AWS launch team—it’s a full-circle moment that reflects how far CX technology has come. Learn More Explore CXone Mpower Orchestrator and NICE’s full suite of AI-powered CX solutions at NICE.com . #NICE #CXone #EnterpriseConnect2025 #AI #CustomerExperience #Automation #CXInnovation #ContactCenterAI #WorkflowOrchestration #ChannelPartners #DigitalTransformation…

Telecom Reseller / Technology Reseller News

1
Pronetx Merger Supercharges AWS CX Services: “Get to the Cloud Faster—And Smarter”, Podcast

5 days ago

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“This is a liberating moment for us—and for the enterprises we serve. We’re combining forces to scale fast and deliver smarter CX solutions.” — Chris Marr, Pronetx Live from Enterprise Connect , Chris Marr and Yasser El-Haggan of Pronetx joined us for a special Technology Reseller News podcast to share big news: the merger of two AWS customer experience (CX) powerhouses— Pronetx and VT Team —to create a stronger, faster, and more specialized Amazon Connect services firm . AWS-Certified, Cloud-Focused, and Ready to Scale Pronetx, an AWS Service Delivery Partner specializing in Amazon Connect , helps customers—including Fortune 25 companies and federal agencies— migrate contact centers to the cloud and unlock the full potential of AWS technologies , including generative AI, chatbots, case management, and advanced analytics. “Many customers think they’re on the cloud—but they’re not truly leveraging it,” said El-Haggan. “We help them do more with their AWS investment.” With the merger, Pronetx is not only growing in capacity—it’s expanding its focus. Together, the combined team will accelerate software development , build tools for CX teams, and help enterprises infuse generative AI into both front-end and back-office operations. A Boutique Partner, Backed by Deep Tech Expertise Unlike broad SIs, Pronetx operates as a boutique CX firm focused solely on Amazon Connect —a strategy that enables deeper specialization and faster time-to-value. “We’re not generalists. We’re laser-focused on customer experience, and that’s what makes us an ideal partner—for enterprises and for SIs and GSIs,” said Marr. As one of AWS’s launch partners for Amazon Q , Pronetx has already begun helping customers use agentic AI and natural language processing to deliver more intelligent, efficient, and personalized support. CX Trends, Real-Time Data, and GenAI Readiness One theme echoed throughout the podcast: AI won’t work without great data . Marr emphasized that with the merger, the team now has expanded capability to understand, organize, and apply customer data to maximize GenAI performance . “It’s impossible to succeed with GenAI without understanding your customer data. This merger gives us the team to do that at scale,” he added. With CX trends evolving fast—and customer expectations even faster—Pronetx is positioning itself as a partner of choice for cloud-first transformation . A Platform Built on Experience The announcement comes on the eighth anniversary of Amazon Connect , launched at Enterprise Connect 2017. El-Haggan, who helped lead that launch while at AWS, noted the full-circle moment. “Amazon Connect was born right here eight years ago. Now, we’re taking it even further with this merger.” Learn More Visit pronetx.com…

Telecom Reseller / Technology Reseller News

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GTIA: A New Name, a Renewed Commitment to the Global IT Channel, Podcast

5 days ago

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“We’ve got a new name, but it’s the same mission—serving the channel with even more focus and energy than before.” — MJ Shoer, Chief Community Officer, Global Technology Industry Association (GTIA) In January, a major shift quietly reshaped one of the most familiar names in the IT channel. The CompTIA Community officially became the Global Technology Industry Association (GTIA)—marking the start of a new era for the 42-year-old organization. In a recent Technology Reseller News podcast, MJ Shoer, Chief Community Officer of GTIA, sat down with us to explain the rebrand, what it means for members, and why now is a pivotal moment for global IT channel professionals. A New Name—and New Clarity The change stems from the sale of the CompTIA name and its training/certification business, which now operates as a separate for-profit entity under CompTIA Inc. What remains is the long-standing nonprofit trade association—now rebranded as GTIA—still dedicated to serving MSPs, solution providers, vendors, and distributors. “We had to change the name because we sold the brand. But what that allowed us to do was focus entirely on our membership. No distractions—just service to the channel,” said Shoer. GTIA is backed by a perpetual endowment created from the sale, ensuring stable funding for operations and long-term growth. According to Shoer, this structure enables GTIA to expand its global reach and deepen its core programming. What Members Can Expect GTIA members can expect everything they’ve come to rely on—plus more. That includes: Flagship benefits like industry research, member education, advisory councils, and cybersecurity programs Expanded charitable giving to help underserved and remote communities access tech careers and services Greater global engagement, with regional events, localized content, and new programming across GTIA’s six global regions: North America, UK & Ireland, Benelux, DACH (Germany, Austria, Switzerland), ASEAN, and Australia/New Zealand GTIA has already held record-attendance events since the rebrand and plans to extend its global offerings even further in 2025. “We’ve hosted global town halls, opened a suggestion box, and invited feedback. We’re listening—and we’re building what the channel needs,” said Shoer. ChannelCon and Global Events GTIA’s premier event, ChannelCon, will return July 29–31, 2025, in Nashville, with a fresh format and dual keynotes—one on AI, the other on radical candor and culture. Shoer notes the program will deliver “actionable insights members can use the moment they return to their business.” Other major events include: ChannelCon EMEA in London this October DACH Community Meeting in Munich (May) UK & Ireland Community Forum + Spotlight Awards (June, black tie!) ANZ Forum + Spotlight Awards in Sydney (September) “We’ve created a global calendar of engagement—from in-person events to online meetups. There are opportunities every month to connect and contribute.” Cybersecurity and Trust GTIA also continues to lead in cybersecurity with initiatives like: GTIA ISAO (Information Sharing and Analysis Organization) for real-time threat intelligence Cybersecurity Trustmark to help MSPs validate and enhance their security readiness Both programs aim to help members stay ahead of regulations and threats in a rapidly evolving landscape. Open to All GTIA isn’t just for paying members. Anyone can sign up as a subscriber to access public resources, join events, and explore what the organization offers. If your company is already a member, you’ll automatically gain access. If not, you’ll still get a front-row seat to everything GTIA is doing. “You don’t have to commit on day one. Dip your toe in. Come to an event. Check out the content. We’re confident you’ll see the value.” Learn More To explore membership, resources, and the full calendar of global events, visit gtia.org. For ChannelCon details,…

Telecom Reseller / Technology Reseller News

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The Silver Bullet for Service Providers? Creo Solutions Helps CSPs and MSPs Turn AI, Automation, and vCon into Revenue—Fast, Podcast

5 days ago

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“If you’re not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics. From Buzz to Business: AI Finds Its Place At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It’s now a baked-in feature set delivering real-world impact. “This year, AI moved off the signage and into actual use cases,” said Galop. “It’s impacting customer experience, sales, employee workflows—and it’s starting to move the needle on revenue.” Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in. CPaaS and Automation: The Next Big Shift What’s next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences. “Service providers often think they can’t deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.” Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts. “One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop. Fast Ramp, Real Results What sets Creo apart is its speed and end-to-end support. They’re helping partners go from zero to revenue-generating in under 30 days. ✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning ✅ Training: Sales team enablement, customer discovery sessions ✅ Tech: Development + integration support to activate automation and analytics ✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now “We’ve done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.” A Simple Entry, a High-Stakes Moment “It’s easy to get started—but the caution is, this will move fast,” warned Galop. “If you’re not doing this, someone else in your market will.” Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything. Learn More Visit creosolutions.tech Catch Creo Solutions at the vCon Summit this month in Cape Cod #CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience…

Telecom Reseller / Technology Reseller News

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Telit Cinterion’s Four-Decade Evolution Fuels 5G IoT Growth, Podcast

5 days ago

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“We’re continuing to grow, while others are shrinking,” said Stan Gray, Senior Vice President of IoT Broadband and HiCat Vertical Sales at Telit Cinterion, in a recent conversation with Technology Reseller News. As Q2 begins, Gray shared how Telit Cinterion is building on its 40-year legacy to meet today's demand for intelligent, always-on, and high-bandwidth IoT solutions. Stan Gray At this year’s Mobile World Congress, Telit Cinterion unveiled its fourth generation of 5G modules powered by Qualcomm’s SDX82 and 85 chipsets. These new offerings combine advanced connectivity with Qualcomm’s AI engine, enabling edge intelligence and prioritization—especially for video applications that demand real-time processing. “It’s a critical capability when you're streaming rich video or other latency-sensitive content,” said Gray. Another game-changing release: Telit Cinterion's new multi-profile eSIM. With it, devices like point-of-sale terminals can instantly switch between carrier profiles to ensure constant uptime. “It’s all about mission-critical continuity,” Gray emphasized. This latest innovation continues Telit Cinterion’s tradition of delivering products that evolve with market needs—from GSM beginnings to full-spectrum 5G support. Today, Telit Cinterion is the Western market leader in cellular IoT modules. That leadership was bolstered by its 2022 acquisition of Thales’ cellular IoT division, propelling Telit Cinterion into new territories and giving customers access to comprehensive solutions spanning hardware, connectivity, and cloud. Yet growth in 5G also brings challenges. “The biggest one is education,” Gray noted. Many OEMs still sell globally without embedding connectivity, relying on customers to figure out how to connect. That often creates friction—and missed opportunities. “We want to help those OEMs become ecosystem players, not just hardware vendors,” said Gray. Another challenge is the speed of innovation. “The market is moving fast, from LTE Cat-1 to 5G REDCap. We’re not just talking about what customers need now—we’re helping them prepare for 2026 and beyond.” Future-proofing, Gray explained, starts with product longevity. “We work with customers to choose the right technologies that will still be supported seven to eight years down the line.” Gray’s message to enterprises weighing tech investments carefully in 2024: “There’s always risk, but if you work with a trusted partner that sees the road ahead, you can make smart, future-focused decisions.” Learn more: telit.com…

Telecom Reseller / Technology Reseller News

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Viirtue Streamlines Onboarding with 80% Success Rate, Special Podcast

5 days ago

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Viirtue Streamlines Onboarding with 80% Success Rate, Elevates Partner Experience, “Partners can validate configurations in real-time. They don’t need to submit tickets to figure out if it’s working.” “We have achieved an 80% success rate by combining self-service tools with white-glove guidance. It’s about equipping partners to succeed from day one.” That’s how Tim Miller, Senior Vice President of Client Success at Viirtue, opened a special online podcast with Technology Reseller News. Miller was joined by Dan Rosenrauch and Justin Baker to walk through the company’s proven onboarding process for partners entering Viirtue’s white-label UCaaS program. The session provided a rare behind-the-scenes look at how Viirtue approaches onboarding—beginning with a dedicated project manager and a welcome call, then progressing through a proprietary real-time branding and setup portal. “We built our own system for SMTP, DNS, and branding setup to eliminate friction,” said Miller. “Partners can validate configurations in real-time. They don’t need to submit tickets to figure out if it’s working.” The process doesn’t stop with setup. Viirtue pairs each new partner with an onboarding concierge—Julie—who guides the partner for up to 45 days. From porting numbers to building quotes and billing clients, she ensures that partners aren’t just technically ready—they’re business-ready. “We’re proud that our partners don’t feel lost,” added Rosenrauch. “This is an industry with a lot of complexity. Our job is to reduce that complexity with real-world support and step-by-step tools.” Viirtue’s learning platform has been fully revamped to streamline education from 8–12 hours down to about 4–5 hours. Final assignments ensure partners can demonstrate core competencies before fully going live. From there, partners gain access to a thriving Slack community—a live knowledge base where white-label providers help each other troubleshoot issues like doorbell integrations or remote installations in unconventional environments. “It’s a place where partners share practical wisdom,” said Miller. Viirtue also stands apart in its commitment to transparency, having pioneered a public status page among white-label carriers. “We don’t hide disruptions behind a login,” noted Rosenrauch. “Our partners need to be in the loop, and we make sure they are.” The company’s emphasis on transparency, structure, and personalization culminates in what it believes to be the industry’s best onboarding process—with an 80% completion rate, compared to an industry average closer to 50–60%. For those ready to resell UCaaS with confidence, Viirtue’s onboarding isn’t just a checklist—it’s a launchpad. Learn more at viirtue.com (spelled with two i’s).…

Telecom Reseller / Technology Reseller News

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The Scam Stops Here: How ICA Is Restoring Trust in Global Communications, Podcast

8 days ago

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“This isn’t just tech—it’s protection for your mother, your daughter, your entire community. And no one else is doing it like this.” — Michael Gough, Intelligent Communication Assistant (ICA) Imagine a world where every ring, ping, or notification is trusted—and no one wastes time dodging robocalls or deleting spam. That’s the world ICA (pronounced “Ikah”) is building. In a recent Technology Reseller News podcast, Michael Gough, Sales and Marketing Leader at ICA, previewed the company’s upcoming live demo at the Cloud Communications Alliance’s Cloud Connections Conference, taking place April 14–16 in St. Petersburg. ICA will demonstrate what Gough calls the first true AI platform in telecommunications—a system designed to make digital deception impossible, without violating privacy laws, introducing new FCC rules, or requiring user intervention. “ICA restores an era when users could communicate without interruption from unwanted calls, texts, emails, or videos,” said Gough. At its core, ICA isn’t just another call filter or branded caller ID feature. It’s a patented behavioral AI engine that uses graph neural networks to assess communication attempts across voice, SMS, email, and social media. It then blocks, redirects, or engages the sender—sometimes with a convincing digital assistant that wastes scammer time and discourages future attempts. In a live demo, Gough showed how ICA rerouted a scammer to an intelligent voice assistant that feigned interest, dragging the call out until it became financially unviable for the spammer to continue. Another demo illustrated ICA’s intelligence in recognizing legitimate contacts—even scanning social graphs to validate the relationship between caller and recipient, proving its capability in real-time communication vetting. The need is massive: 29% of U.S. cellular calls in Q4 2024 were spam. Over 4.7 million robocalls were placed in January 2025 alone. In February 2025, Americans received 19.2 billion spam texts. Every day, there are 3.4 billion phishing emails and 160 billion spam emails—46% of all email traffic. While STIR/SHAKEN and branded calling offer some protection, they are limited. Branded calling works only on select mobile devices and is vulnerable to impersonation. STIR/SHAKEN doesn’t always function when calls cross from TDM to IP networks. And neither applies to email, SMS, or social media. “Branded calling works on mobile, and STIR/SHAKEN only works part of the time. ICA enhances both—and works across all platforms,” explained Gough. Unlike point solutions, ICA is designed to sit across communication ecosystems. It integrates with carrier and platform infrastructure through APIs, simplifying global deployments. Built on open standards from the Camara project and supported by the ADURA API aggregation framework, ICA offers a single integration point for global reach. Whether deployed as a platform-as-a-service or software-as-a-service, ICA provides a crawl-walk-run path that helps carriers begin protecting their networks immediately. For a limited number of partners participating at Cloud Connections, ICA is offering full implementation at no cost. “We’re offering a handful of select platforms a chance to deploy ICA free of charge—and we’ll even help with implementation,” said Gough. What sets ICA apart is not just detection, but disruption. By making scams financially pointless—tying up scammer resources and blocking unwanted traffic before it hits users—ICA dismantles the economic model that makes robocalling, smishing, and phishing profitable. “With ICA, we’re not just enhancing telecom security,” said Gough. “We’re creating a future where communication is smarter, safer, and free from disruption.” To see ICA in action, catch their live demo on April 15 at the Cloud Connections Conference in St. Petersburg. Visit myica.ai to learn more. #AI #TelecomSecurity #RobocallPrevention #SpamBlocking #CommunicationTrust...…

Telecom Reseller / Technology Reseller News

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Why 911 Compliance Isn’t Just a Checkbox—It’s a Safety Strategy, Communications Advantage Podcast 13:08

12 days ago13:08

13:08

Enterprise Connect 2025 Podcast | Technology Reseller News Previously LIVE from Enterprise Connect 2025 “If you're relying on mobile triangulation, your 911 location could be half a mile off—meanwhile, your DoorDash order is on the doorstep,” says Robert Harris, President of Communications Advantage. Speaking at Enterprise Connect 2025, Harris and Melinda Sensabaugh, ENP, joined Doug Green to discuss the realities of enterprise 911 compliance—and why Next Generation 911 (NG911) is far more than a telecom upgrade. Sensabaugh, a certified Emergency Numbering Professional (ENP) and longtime consultant in public safety communications, outlined how legacy analog systems and selective routers limit the information public safety can receive. “Today’s 911 still runs on technology designed for landlines,” said Sensabaugh. “NextGen 911 will run over IP networks, delivering location, device, video, even floor plans—getting the right information to the right PSAP faster.” For enterprises, complying with Kari’s Law and the RAY BAUM’s Act is more complex than just updating a phone system. Harris emphasized that ambiguous terms like “to the extent technically feasible” require interpretation. “Enterprises need expert help to translate regulatory language into action—whether that means mapping every wired port or accounting for Wi-Fi mobility,” he said. Both Sensabaugh and Harris have built their consulting practice around a holistic approach to 911—helping enterprises assess and update not just their phone systems, but their policies, safety planning, and PSAP (Public Safety Answering Point) readiness. Their work includes consulting on legacy upgrades, educating IT and safety teams, and advocating for proactive compliance before tragedies expose gaps. “The bottom line,” said Sensabaugh, “is that 911 isn’t just about technology. It’s about protecting your employees and knowing that when they dial, help gets to the right place—fast.” To learn more, visit communicationsadvantage.com, or connect with Robert Lee Harris on LinkedIn. He also offers a white paper on integrating 911 compliance as a core worker safety discipline.…

Telecom Reseller / Technology Reseller News

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Beyond Tech: NUSO Urges MSPs to Become Trusted Business Advisors, Podcast

12 days ago

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Channel Partners Conference & Expo 2025 | Las Vegas "Be the trusted business advisor." That’s the message from Ryan Henley, Chief Revenue Officer at NUSO, who joined Technology Reseller News publisher Doug Green live on the opening day of the Channel Partners 2025 expo. For years, Henley noted, MSPs have been encouraged to be “trusted technology advisors.” But at this year’s show, NUSO is pushing for a shift—one that positions channel partners not just as tech experts, but as core strategic partners who help customers grow and protect their businesses. “It's not about selling software—it’s about elevating the business,” said Henley. “Whether it's customer experience or compliance, we can help our partners deliver real business outcomes.” Helping MSPs Go Beyond the Stack NUSO offers a fully integrated service platform that includes: Omnichannel contact center solutions for both enterprise and informal CX environments Compliance tools to support HIPAA, PCI, and GDPR requirements A UCaaS foundation powered by NUSO’s own telephony network What sets NUSO apart is ownership. All platform elements are built and operated in-house, offering MSPs a single partner with end-to-end accountability. “You’ve got one throat to choke, or one back to pat,” Henley quipped. “It simplifies support and strengthens the value MSPs can offer.” A Channel-Only Strategy As a 100% channel-focused company, NUSO is using its presence at Channel Partners to reinforce its commitment to resellers and service providers across North America and beyond. “We’re here to help partners break out of the technology-only mindset,” said Henley. “By enabling them to deliver customer experience, compliance, and communications—under one roof—we’re helping them transform into true business advisors.” Henley sees this evolution as essential in a changing market. “When you focus on the success of others, everyone wins,” he said. To learn more, visit nuso.cloud or stop by their booth if you’re attending Channel Partners this week. Listen to the full podcast at TelecomReseller.com or on your favorite platform.…

Telecom Reseller / Technology Reseller News

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If You Can’t Dial 911, Nothing Else Really Matters, 911inform Podcast 10:17

12 days ago10:17

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Enterprise Connect 2025 Podcast | Technology Reseller News (Previously LIVE at Enterprise Connect 2025) “If you can’t dial 911, nothing else really matters,” says Mark Fletcher, CEO of 911inform and one of the nation's foremost advocates for 911 modernization. Speaking with Doug Green at Enterprise Connect 2025, Fletcher sheds light on the critical, and often overlooked, challenges enterprises face in achieving compliance with federal emergency communications laws. In this special episode of Technology Reseller News, Fletcher discusses the evolution of emergency services from basic 911 access to next-generation 911 (NG911) deployments. Many enterprises still fall short on key requirements like dispatchable location—especially as workforces have become more mobile and distributed. Fletcher, who played a pivotal role in crafting and advocating for legislation such as Kari’s Law and the RAY BAUM’s Act explains how these laws transitioned from FCC rules to enforceable federal mandates under Title 47 of the U.S. Code. Fletcher urges IT managers and telecom professionals to consult with experts who specialize in 911 compliance. He emphasizes that the complexity of these laws—combined with the shift to IP-based and nomadic communications—requires careful planning and a multidisciplinary approach. “Telecom engineers aren’t legal experts, and police departments aren’t telecom engineers,” he says, highlighting the importance of cross-functional strategy. Fletcher’s company, 911inform, goes beyond compliance, offering full-scale emergency event management that integrates panic buttons, gunshot and license plate detection, and IoT-triggered alerts into an intelligent NG911 payload for first responders. As more emergency calls originate from devices—not humans—solutions like these are becoming essential. To learn more, visit 911inform.com, explore Fletcher’s insights at Fletch.tv, or get practical tips at 911tips.com.…

Telecom Reseller / Technology Reseller News

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Robocalls, Beware: ICA’s Michael Gough to Demo Breakthrough Solution at Cloud Connections, Podcast

12 days ago

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Cloud Communications Alliance Preview | Technology Reseller News Podcast “It’s not just a deterrent—it’s a disincentive. We make robocalls so expensive, scammers stop calling.” — Michael Gough, ICA, Intelligent Communications Assistant. With the Cloud Connections Conference just days away (April 14–16 in St. Petersburg), both the Technology Reseller News and Cloud Communications Alliance communities are tuning in. On this special joint podcast episode, Doug Green, publisher of TR News, welcomed Michael Gough, CEO of ICA, one of five handpicked presenters in the upcoming CCA Solutions Showcase. And what Michael brought was more than just a preview—it was a live demonstration of how ICA is changing the game in communications security. One Platform to Block Them All “Too many robocalls. Too much spam. Too many scam texts,” said Gough. “Branded calling helps, and STIR/SHAKEN helps—but only a little, and only sometimes.” ICA’s platform changes that by combining behavioral analysis, graph neural networks, and a cross-channel approach to stop spam across voice, SMS, email, and social media—without invading user privacy. In a live demo, Gough showed how ICA’s digital assistant traps and stalls bad actors with lifelike conversations. “We call it scam the scammer,” he said. “They waste time, lose money, and stop calling.” A Better Call Experience—Everywhere Unlike legacy solutions, ICA works across all major communications platforms. The system distinguishes between contacts using relationship signals—like shared social media links or known contacts—and then filters calls accordingly. In a second demo, Gough showed how ICA intelligently handled a call from a trusted contact, verifying the reason for the call and sending a message when the recipient wasn’t available. “It’s seamless for the people you know and smart for the ones you don’t,” Gough explained. Looking for Partners At Cloud Connections, ICA is actively seeking three new partners to integrate its technology. “This isn’t vaporware,” Gough said. “We’re already live. We’re just looking to scale.” That’s the power of CCA’s event model, Doug Green noted. “This isn’t a trade show. It’s a connections event—and ICA is a perfect example of what happens when innovation meets the right audience.” Learn More Don’t miss Michael Gough’s live demo on April 15 at the Cloud Connections Conference. For more information or partnership inquiries, visit myica.ai. #CloudConnections #CloudCommunicationsAlliance #RobocallDefense #SpamPrevention #AI #GraphNeuralNetworks #CommsSecurity #MichaelGough #ICA #VoiceAI #TechnologyResellerNews #CloudSecurity…

Telecom Reseller / Technology Reseller News

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Talkdesk Launches Three AI Innovations at Enterprise Connect 2025, Podcast

15 days ago

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Podcast with Crystal Miceli, Vice President of Product & Industry Marketing ORLANDO, FL – In a live interview from the show floor at Enterprise Connect 2025, Crystal Miceli, Vice President of Product & Industry Marketing at Talkdesk, joined Technology Reseller News publisher Doug Green to unveil three major product announcements from Talkdesk. The news highlights the company’s ongoing innovation in AI-powered customer experience, with new capabilities that are already resonating with customers and prospects at the event. Talkdesk After Hours “Talkdesk After Hours has been the talk of the show,” said Miceli. “It’s a turnkey solution that lets companies go from an 8-to-5 operation to 24/7 support in 59 languages.” Designed for businesses that lack resources for around-the-clock support or multilingual agents, After Hours gives them the ability to compete with enterprises that do—without the overhead. AI Agents for Voice Talkdesk also announced the general availability of AI Agents for Voice. “We were one of the first to market with agentic AI in a contact center platform back in October,” Miceli noted. While digital channels were the initial focus, Talkdesk has now cracked the more complex challenge of voice—enabling autonomous agents that can complete tasks in real time, without latency or awkward pauses. It’s part of the company’s broader Ascend AI platform. Talkdesk Knowledge Creator The third announcement addresses a long-standing challenge in contact centers: knowledge management. “AI is hungry for knowledge,” explained Miceli, “but creating and maintaining that knowledge is labor-intensive.” Talkdesk Knowledge Creator automates the process by surfacing the most-needed answers based on real customer interactions, generating knowledge cards for approval and reuse. “For the first time, customers are seeing a real solution to a problem they didn’t think could be solved.” AI That Works—Now While many vendors are talking about agentic AI, Talkdesk is delivering it. “We’re not just talking—we’re shipping,” said Miceli. “These are generally available products today.” She also emphasized Talkdesk’s industry-specific focus across healthcare, finance, and retail, giving customers tailored solutions to fit their regulatory and operational needs. Talkdesk at Enterprise Connect Talkdesk showcased these innovations at booth 1105, where visitors could see live demos and explore how AI-powered tools can be deployed quickly and effectively. Learn more at: www.talkdesk.com…

Telecom Reseller / Technology Reseller News

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BT Group’s Global Fabric Powers a New Era of AI-Driven Connectivity, Podcast 12:26

15 days ago12:26

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Podcast with Steve Allcock, Customer Solution CTO, BT Group Enterprise Connect 2025 – Orlando “We’re reaching a point where the network is now the computer,” said Steve Allcock, Customer Solution CTO at BT Group, in a revealing podcast recorded live at Enterprise Connect 2025. Speaking with Doug Green of Technology Reseller News, Allcock explained how BT’s new Global Fabric platform is redefining how enterprises, carriers, and cloud players build, scale, and secure their digital operations. From Infrastructure to Intelligence BT’s Global Fabric—a global, software-defined, as-a-service network architecture—has quietly gone live, already spanning the majority of the world’s cloud-native facilities. Built over the past two years with significant investment, Global Fabric connects cities and sites worldwide in minutes with 100Gbps pipes, delivering agility, automation, and orchestration at unprecedented scale. “In a time when many telecoms are scaling back, we’re doubling down on innovation,” said Allcock. “This is the foundation for growth—not just for BT, but for any enterprise with global ambitions.” Designed for the AI Era Global Fabric isn’t just about high-speed links. It’s been purpose-built for AI. “Our customers need infrastructure that can support the power, responsiveness, and regulatory complexities of AI deployments,” Allcock emphasized. He explained how the explosive growth of large language models (LLMs), retrieval-augmented generation (RAG), and inference at the edge is putting extraordinary strain on networks and data centers—prompting unprecedented CapEx from hyperscalers. In fact, some global firms are tearing down newly built data centers just to rebuild them with liquid cooling to meet AI’s intense power demands. CPaaS, Agentic AI, and Global Reach Allcock also spotlighted BT’s work with the CPaaS Acceleration Alliance and global collaboration platforms like RingCentral and Zoom. By partnering with CPaaS innovators and offering BT’s network APIs to intelligent agents and AI workflows, BT is paving the way for a more automated, AI-aware communications landscape. “We’re entering the era of the human user interface—where instead of clicking, you just tell the system what you want,” said Allcock. “BT’s Global Fabric is ready for that world.” Want to Learn More? Visit bt.com/globalfabric or contact steve.allcock@bt.com to explore how Global Fabric can future-proof your AI and connectivity strategies.…

Telecom Reseller / Technology Reseller News

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From Legacy to Leading Edge: How POTS Line Replacements Work, TELCLOUD Podcast

16 days ago

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POTS and Shots Podcast with Jake Jacoby, TELCLOUD “We’re not just replacing a phone line. We’re replacing the way critical infrastructure communicates—reliably, safely, and for the long haul,” says Jake Jacoby, co-founder of TELCLOUD. In this edition of the “POTS and Shots” podcast series, Jacoby breaks down the steps to successful POTS replacement and why keeping the message simple for customers is just as critical as the technology itself. Identifying the Line and Its Purpose Not all analog lines are created equal, and Jacoby reminds us that the first step is understanding what the POTS line is actually doing. “Is it powering a fire alarm, an elevator, a fax machine?” he asks. TELCLOUD’s solution is built to replace any POTS line use case, but it’s essential to configure it properly for the application, especially when life safety is on the line. Solving for Signal in Tough Environments Installation challenges often boil down to one thing: connectivity. “You’d be surprised how many telco rooms are buried deep in basements,” Jacoby explains. With many legacy POTS replacement systems, poor cellular signal in these spaces can create deployment headaches. TELCLOUD’s modular approach separates the cellular router from the endpoint device, allowing installers to place the router up to 250 feet away—wherever the strongest signal lives. “It’s flexibility that guarantees a successful install,” says Jacoby. Keep It Simple for Customers When communicating the switch to end-users, Jacoby says the message should be clear and jargon-free: “It works. We’ll handle it. And it’s built for the future.” TELCLOUD’s support for 5G routers ensures the solution isn’t just functional today, it’s viable for the next decade or more. This Week’s Tequila: Casa Dragones Blanco In keeping with the “Shots” side of “POTS and Shots,” Jacoby introduced Casa Dragones, a small-batch, ultra-premium Blanco tequila. “It’s crystal clear, spicy, and fresh. Don’t mix it—just sip it,” Jacoby advises. Made without aging, it offers a pure expression of the agave plant and makes a perfect pairing for a discussion about modern clarity in POTS replacement solutions. Learn More TELCLOUD offers white-label, managed solutions for resellers and partners looking to modernize analog infrastructure. Learn more at www.telcloud.com or call 844-900-2270.…

Telecom Reseller / Technology Reseller News

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SkySwitch Launches New Program To Deliver Back-Office Support for White-Label UCaaS Partners, Podcast 8:56

17 days ago8:56

8:56

SkySwitch, the leading next-generation white-label UCaaS provider, announced at Channel Partners 2025 that it has launched a new option within their existing partner program, the Foundations program. The Foundations program offers all the benefits of its Wholesale program—a rock-solid UCaaS platform and technology with a wide range of features, backed by a team of experts, all delivered under the partners’ brand—and additionally provides back-office support. See the podcast below. With the Foundations program, SkySwitch handles all the billing, taxation, and regulatory work while keeping the partner’s brand front and center. By taking on the back-office tasks, it allows partners to focus on growing their brand and delivering communication solutions to their customers. The existing Wholesale program is still available for partners who have the resources and processes in place to manage the back-office billing, taxation, and regulatory tasks. Now partners have the option to choose the program that best suits their needs. “As a white-label provider, SkySwitch invests heavily in our partners’ success. This goes beyond the product itself, and that’s what the Foundations program is all about,” said David Hardy, General Manager of SkySwitch. “Not every partner has the desire, or bandwidth to manage these critical back-office and go-to-market functions. Having the option to outsource all that to the same partner that provides the underlying UCaaS technology can be a game-changer.” For more information about our new SkySwitch Foundations Partner Program, visit us at sales@skyswitch.com. ABOUT SKYSWITCH SkySwitch is the leading US-based white-label Unified Communications-as-a-Service (UCaaS) provider offering MSPs, VARs, telecom agents, interconnect ISPs, and WISPs, a cloud-based voice platform to brand as their own. With a thorough on-boarding process, we educate you on everything you need to know to start selling the most in-demand solution for a hybrid workforce. SkySwitch is a BCM One company.…

Telecom Reseller / Technology Reseller News

1
From MSP to Cybersecurity Powerhouse: How Seceon is Enabling Partners to Deliver Enterprise-Grade Security at Scale, Podcast

19 days ago

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Podcast with Chandra Pandey, Founder & CEO, Seceon – recorded at MSP Summit, Channel Partners 2025 At the 2025 MSP Summit in Las Vegas, Seceon founder and CEO Chandra Pandey shared how his company is reshaping cybersecurity delivery for MSPs and MSSPs. Speaking with Doug Green, publisher of Technology Reseller News, Pandey outlined a powerful vision: giving MSPs the tools to provide better-than-enterprise-grade security at a price point even the smallest customers can afford. “Threat actors don’t care which vendor you use—they know how to get around siloed tools. You need a platform that works in real time, across all telemetry, with built-in remediation.” Founded over a decade ago, Seceon was built from the ground up as a cybersecurity platform, not a patchwork of point solutions. The result is a fully integrated stack that ingests application, network, and endpoint telemetry in real time, correlates context with global threat intelligence, and automatically neutralizes threats—through auto-remediation or actionable, guided response. Pandey emphasized Seceon’s multi-tenant, multi-tiered architecture, designed specifically to empower MSPs to deliver advanced protection with minimal overhead. For MSPs, that means onboarding hundreds of customers quickly and cost-effectively, while building long-term stickiness and recurring revenue. A featured case study discussed during the podcast tells the story of a mid-sized MSP that suffered a significant breach while using conventional SIEM and EDR tools. After transitioning to Seceon, the company not only secured its infrastructure, but transformed its business—growing revenue by triple digits and achieving 60%+ margins by reselling advanced cyber services through Seceon’s platform. “It’s not just margin for profit—it’s margin to invest in people, deliver better service, and grow. That’s the power of platform-based cybersecurity.” Pandey’s message to the channel at MSP Summit was clear: cybersecurity is no longer a luxury reserved for the enterprise. With Seceon, MSPs can deliver superior protection to SMBs and SMEs—and thrive doing it. Learn more: www.seceon.com…

Telecom Reseller / Technology Reseller News

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Inside the Virtual Office of the Future: TeleSpeak’s Office Anywhere Redefines Remote Collaboration, Podcast

19 days ago

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At Channel Partners 2025, Robert Serretti shares how immersive collaboration spaces drive stickier solutions for partners “We really see the channel as the best way to go to market. Once partners experience the platform, the ideas start to pop.” Robert Serretti, CTO, TeleSpeak LAS VEGAS, NV – Channel Partners Conference 2025 – As hybrid work becomes the norm, collaboration tools are evolving to meet the moment. One company embracing this shift with immersive technology is TeleSpeak, a software development firm that offers Office Anywhere, a virtual, persistent workspace designed to replicate the energy and spontaneity of a physical office environment—without the commute. Robert Serretti, TeleSpeak’s CTO, joined Technology Reseller News to explain how Office Anywhere is redefining what it means to "show up" to work in a hybrid world. From Zoom Fatigue to Persistent Presence Office Anywhere isn’t just another video conferencing app. Instead, it creates a visually immersive digital office, complete with rooms, desks, doors to knock on, and the feeling that colleagues are just down the hall. “If you’re in the office and your co-worker’s door is open, you pop in. If it’s closed, you knock. We replicate that virtually,” said Serretti. “It combats the isolation many remote workers feel and fosters real connection.” The platform integrates seamlessly with Zoom, Microsoft Teams, Google Meet, AWS Chime, and leading CCaaS and UCaaS systems, including Salesforce, Genesys, HubSpot, and others. Designed for Contact Centers, Classrooms, and Creatives Office Anywhere offers vertical-specific spaces: Contact Centers with call flows and integrations Virtual Classrooms for education providers Custom Spaces, from corporate HQs to Millennial Falcon-themed hubs Built-in assets like SIP phones and CRM dashboards allow users to work inside familiar systems—just within an immersive, collaborative space. A Sticky, Monetizable Opportunity for Channel Partners TeleSpeak is channel-first. For MSPs, agents, and solution providers, the platform offers: 25% recurring commission Free use of the platform for partner orgs Custom-branded, immersive demo environments Flexible price points for SMB, mid-market, and enterprise Pricing starts at $95/month for up to 10 users, scaling to custom deployments for large teams. “It’s sticky,” Serretti emphasized. “Because it layers on top of existing platforms—CCaaS, VoIP, CRM—it enhances what partners already sell.” TeleSpeak is actively onboarding new partners. Visit telespeak.net to see a live demo and explore the platform. Interested partners can contact Robert Serretti directly at roberts@telespeak.net. As Serretti noted, “Once people use it, they start to see the possibilities.”…

Telecom Reseller / Technology Reseller News

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GoTo Puts the Channel in the Driver’s Seat with AI-Powered CX for Automotive and Beyond, Podcast

19 days ago

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Channel Partners 2025 | By Doug Green “Channel Partners is my favorite week of the year,” said Michael Day, Head of Channel for GoTo, kicking off our conversation at one of the telecom industry’s most energized events. “I always call this the Super Bowl for the channel.” And this year, GoTo came ready to play. GoTo, known for its legacy brands like LogMeIn and products such as Rescue and Grasshopper, made waves at Channel Partners with a suite of AI-powered solutions aimed squarely at solving one of the most pressing problems in customer experience: making customers feel seen, known, and understood—without losing the human touch. AI for Auto Dealers, Built to Scale While GoTo is a horizontal platform serving sectors from healthcare to education, Day spotlighted GoTo’s deep investment in the automotive vertical, where the company now powers what may be the largest installed base of unified communications and contact center technology for dealerships. “The recent enhancements to our automotive platform allow dealers to do more than just answer calls,” said Day. “They now have tools to delight customers—whether they're buying a car, getting service, or just dreaming about their next road trip.” By integrating GoTo's UCaaS and CCaaS tools into mission-critical dealership systems, auto retailers can recognize a customer by name, know their purchase history, and respond through the customer's preferred channel—be it phone, web, or social media. Meet the AI Receptionist At the heart of this rollout is GoTo’s new AI Receptionist, currently available in five languages and expanding fast. Unlike traditional IVR systems, the AI Receptionist understands natural language, detects sentiment, and knows when to bring in a human. It doesn’t just route calls—it enhances the employee experience by freeing up staff to focus on more complex tasks, while maintaining a high level of customer care. “AI won’t replace humans,” Day emphasized. “But it will make them more effective.” Internal Proof, Real-World Confidence GoTo has already road-tested this tech on its own platform. With over 100,000 Grasshopper users—mostly solo entrepreneurs or small businesses—GoTo used its AI stack to resolve 30% of support calls without human intervention. The remaining 70%? Reserved for the nuanced, high-touch conversations AI isn’t meant to handle. “That’s why we’re confident,” said Day. “This isn’t a roadmap product. It’s live. It’s working. And it’s already winning business—right here on the show floor.” MSPs, LogMeIn, and the Power of GoPilot The momentum isn’t limited to voice. GoTo’s MSP-focused tools, still branded under the trusted LogMeIn name, now feature GoPilot, an AI engine embedded in RMM and remote support tools. It enables faster scripting, real-time language translation, and seamless issue resolution—breaking down communication barriers across global IT environments. “MSPs love these tools,” Day said. “They’re seeing what AI can do for support, and they’re turning that into value for their customers.” One Brand, Many Strengths While the LogMeIn name still resonates in IT circles, Day made clear that all of this innovation rolls up under one umbrella: GoTo. Whether it’s UC, contact center, or IT management, GoTo’s channel-first strategy is designed to empower partners with tools that are ready to sell, support, and scale—today. Learn more at GoTo.com.…

Telecom Reseller / Technology Reseller News

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Vodafone US Taps the Channel to Expand Global Reach for Enterprise and Carriers, Podcast

19 days ago

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Channel Partners 2025 | By Doug Green Vodafone is a global brand with deep roots in mobile communications, but what does Vodafone US do—and how can channel partners and carriers benefit? At Channel Partners, I sat down with David Joosten, CEO of Vodafone US, and Alain Masson, Vice President of Channel Partnership, to get the full story. “If you're supporting enterprises with a global footprint, Vodafone is a partner you should know,” Joosten told me. Vodafone US is not a consumer-facing business, but rather the enterprise arm of Vodafone Group, dedicated to serving US-headquartered multinational companies. These are typically Fortune 500 organizations that require connectivity, voice, IoT, managed services, and network solutions—not just domestically, but in 90+ countries where Vodafone operates or has deep partnerships. A Global Network with Local Expertise “We’ve evolved far beyond mobile,” Joosten explained. “Today, we fuel 30–40% of the world’s internet traffic through our global backbone. And for US enterprises looking to scale globally, we bring both reach and regulatory know-how.” That’s critical, especially in regions where companies need local contracting capabilities, compliance with local tax regulations, and in-country technical support. Vodafone can deliver on all three, thanks to its owned operations in 27 countries and partnerships in 60 more. Why the Channel Matters Alain Masson is leading Vodafone’s push into the channel ecosystem in the US, building relationships with top technology services distributors (TSDs) and resellers. “We’re here to extend Vodafone’s capabilities to a broader audience in the US—especially those supporting globally distributed enterprises,” said Masson. “We’ve already seen success with large channel-led deals and continue to grow rapidly.” For partners, Vodafone offers a broad portfolio—from voice and data to IoT and managed services—all delivered through a centralized US-based team with global execution capabilities. A Message for Rural Telcos and Regional Carriers Joosten also extended an invitation to regional operators, including rural telcos, First Nation carriers, and other service providers. “We’ve built an entire Partner Markets organization for this. Whether it’s co-branded services, shared network investments, or roaming agreements, we know how to work with other operators,” he said. With shared services, procurement scale, and AI-powered innovations already in place, Vodafone is looking to collaborate across North America—no matter the size of the partner. Where to Learn More Vodafone US may not be a household name domestically, but its global infrastructure, experience in complex markets, and now, a growing channel program, make it a powerful option for enterprises, MSPs, and carriers alike. Learn more at vodafone.com, or reach out directly to David.Joosten@vodafone.com or Alain.Masson@vodafone.com.…

Telecom Reseller / Technology Reseller News

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UniVoIP Expands Microsoft Teams Voice with Operator Connect, Aims to Fill Channel Gaps, Podcast

19 days ago

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Channel Partners 2025 | By Doug Green “If your customers are using Microsoft Teams but still relying on a third-party phone system, you’re leaving money on the table.” That was the bold message from Dean Manzoori, CEO of UniVoIP, during our conversation at Channel Partners. Manzoori isn’t just pitching a product—he’s outlining one of the clearest opportunities for the channel in 2025. UniVoIP is expanding its cloud voice solution for Microsoft Teams with support for Operator Connect, Microsoft’s fast-growing platform for direct PSTN integration. For channel partners and MSPs, that means a frictionless path to deliver full Teams voice capability—supported by automation, real-time number provisioning, and a management layer built for scale. From Hosted PBX to Teams Native Manzoori brings over 30 years of experience in telecom. As a founding member of the Cloud Communications Alliance and UniVoIP’s former Chief Technology Officer, he has been at the forefront of unified communications since the Hosted PBX era. Now, as CEO, he’s leading UniVoIP’s next evolution. “We saw the Teams opportunity coming as early as 2017,” said Manzoori. “By 2019, we had fully pivoted to become the best voice provider for Microsoft Teams.” UniVoIP’s onboarding process is fully automated and designed for businesses of all sizes. One standout feature is intra-ID synchronization, which enables seamless number assignments across both the UniVoIP portal and Microsoft Teams Admin Center—giving users and admins maximum flexibility. Built for the Channel, with the Channel What sets UniVoIP apart is its partner-first platform, developed with direct input from the channel. Partners have complete visibility across tenants, with a single sign-on experience for quoting, provisioning, ticketing, and ongoing support. “We don’t just sell PSTN access,” Manzoori emphasized. “We provide analog support, contact center integration, texting, paging, and more. And we remove the uncertainty from Teams voice deployments.” With over three years of delivering Teams-native voice and a 100% customer retention rate, UniVoIP’s expansion into Operator Connect marks a milestone in their channel commitment—and a major opportunity for partners looking to grow revenue while delivering lasting value. Learn more at univoip.com or contact dean.manzoori@univoip.com.…

Telecom Reseller / Technology Reseller News

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SIPPIO Helps Channel Partners Reignite Growth with Frictionless Voice Acceleration for Microsoft Teams, Zoom, and Webex, Podcast

19 days ago

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Podcast with Steve Forcum, Chief Evangelist, SIPPIO At Channel Partners 2025, Doug Green, publisher of Technology Reseller News, sat down with Steve Forcum, Chief Evangelist at SIPPIO, to discuss how the company is helping partners tap into new growth by simplifying and accelerating calling services within Microsoft Teams, Zoom, and soon Cisco Webex. “We make it fast, easy, and flexible for partners to offer calling, messaging, fax, and more to customers already using the platforms they love,” said Forcum. “We’re not competing with Microsoft or Zoom—we’re the cheese on their hamburger.” SIPPIO is a 100% channel-only voice enablement platform. Built natively on Microsoft Azure, the company supports both enterprise-scale deployments and small business use cases with equal efficiency. Forcum emphasized that this scale-down capability enables partners to profitably serve customers with as few as one user, while maintaining high margins and a simplified service model. Turning a Saturated Market into New Opportunity Forcum challenged the prevailing industry assumption that the UCaaS market has gone cold: “It’s not that the market is saturated. It’s that the opportunity has shifted. Instead of trying to replace what a customer already uses, help them make it better.” SIPPIO’s platform lets partners add functionality to Microsoft Teams or Zoom—such as voice, SMS, fax, and contact center integrations—without requiring disruptive infrastructure overhauls. This “additive” model not only shortens the sales cycle, it opens up entirely new revenue channels inside existing customer relationships. Fast, Automated, Profitable One of the differentiators SIPPIO brings to partners is a user experience designed for speed and simplicity. “You can spin up a trial or provision new numbers in minutes. It’s faster than signing up for Netflix,” said Forcum. The platform features a modern shopping experience, full automation for service activation, and a new suite of calling plans (Connect Basic, Connect, and Connect Pro) designed to increase partner profitability and customer value. Marketing, MDF & More In addition to product innovation, SIPPIO offers deep go-to-market support, including: Pre-built demand generation kits Verticalized marketing assets Co-branded content and campaign support A new MDF program to fund partner-led pipeline creation “We’re not just a product and margin company,” said Forcum. “We co-invest with partners to grow their business.” Serving Carriers and Global Providers SIPPIO’s composable architecture also appeals to service providers and carriers, offering modular automation layers that sit atop existing SBC infrastructure from vendors like AudioCodes, Oracle, and Ribbon. The result: a faster path to scaling Operator Connect or similar programs—without costly rip-and-replace strategies. To learn more, visit sippio.io…

Telecom Reseller / Technology Reseller News

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Snom Brings German Engineering, AI Readiness, and Channel-First Support to Enterprise Connect 2025, Podcast

22 days ago